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Charter Trying Hard to Shore Up 'Inferior' TV Services
by Karl Bode 09:38AM Friday Nov 08 2013
Earlier this week Charter CEO Tom Rutledge was refreshingly candid in noting that the company's TV services simply aren't very good right now (the word he used was "inferior"), resulting in a third quarter surge in users who just wanted broadband with no TV bundle. Charter appears to be trying to remedy this, finally doing things that other cable operators have been doing for years -- including offering TV Everywhere streaming, Wi-Fi hotspots, and all digital upgrades. Charter's primary focus the last six months or so has been trying to acquire Time Warner Cable and leaking acquisition deal rumors on a weekly basis to the press.

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slckusr
Premium
join:2003-03-17
Greenville, SC
kudos:1
Reviews:
·Charter

Cable channels are a mess

HD channels should be the default channel on HD boxes. Instead of having to find the HD channel. most annoying thing about their channel lineup. Also get green bar at the top of a couple channels, this effect is on tv at other peoples households ive visited.

n2jtx

join:2001-01-13
Glen Head, NY

Re: Cable channels are a mess

said by slckusr:

HD channels should be the default channel on HD boxes. Instead of having to find the HD channel. most annoying thing about their channel lineup. Also get green bar at the top of a couple channels, this effect is on tv at other peoples households ive visited.

On Cablevision boxes, the HD channels are in the 700 range such that New York's CBS outlet on channel 2 is at the 2 position on the cable box for SD and 702 in HD. However, if your box is connected to an HD TV, it detects that and remaps channel "2" to "702". Therefore, if you tune to channel "2" you are actually tuned to "702" and get the HD content. They do this with all that stations have have both SD and HD feeds. So you can pick with the SD channel number or HD channel number and get the HD programming. In fact, I am not even sure how one would get the SD content if they really wanted it.
--
I support the right to keep and arm bears.
slckusr
Premium
join:2003-03-17
Greenville, SC
kudos:1

Re: Cable channels are a mess

We have the 700 channel set also but it doesnt remap any hd channels when hooked up to my HDTV. I can double click the remote to watch it in HD, but it seems the default is SD.
mdavej

join:2004-06-09
united state

Re: Cable channels are a mess

On some Motorola boxes there is a message that an HD version exists and you can select and tune to it from that message box. My DVR is a PC, so I simply hide all the SD versions.

As far as shoring up, I have to commend Charter for that. In my market, they added about 60 HD channels just over a year ago, and just this week shut down analog and added another 100 HD channels, far surpassing every other provider (satellite, U-verse, etc.). The only thing they lack now is a decent DVR that doesn't have an interface from the 80's.

wizkid6

join:2002-03-31
Opelika, AL

Picture Quality

Their HD PQ in the Auburn, AL market sucks. Like *real* bad.

Constant hiccups, audio skips, macroblocking 3 times an hour, it's all there.

Luckily in Opelika we have a choice...between bad (Charter) and Excellent (Opelika Power Services) in the PQ department.

caseywor

join:2004-04-19
Orlando, FL

Re: Picture Quality

The same thing is happening here in suburban Birmingham, North Shelby County/Hwy 280 area. Their internet service is the redeeming aspect that has kept me from jumping over to Uverse.

baufan

@charter.com

Re: Picture Quality

I live in Adamsville near Birmingham and it's the same way here. Great internet, horrible tv service.

DHRacer
Tech Monkey

join:2000-10-10
Lake Arrowhead, CA

Charter is shockingly bad...

I was a Directv user before I moved into a very forested area, and couldn't get Dtv through all the damn trees. So I canceled and went to Charter for TV.

At the time I had HD with DTV (and my parents had DTV elsewhere as well) so I was used to a good picture quality everywhere and a decent guide and sat box setup.

When I switched to Charter, I thought I'd traveled back in time to the early 80's. I had not seen a color palette and a design in a cable box that looked like they had skinned Nintendo's original console. It was so bad...

And then it got worse. I got to experience Charter's completely underwhelming and sub-par picture quality (blocking, tearing, audio drop outs, etc) in HD. Furthermore, their boxes heated up like furnaces and then would spontaneously reboot. I tried about 4 different types of cable boxes (Moto's Moxi, SA's boxes, etc) and they all sucked.

I was told my node was overloaded. I wound up moving (not because of the service), and had Charter in a completely different neighborhood. I knew I was on a different node (I asked the installer as I knew my old node number) and yet the PQ still sucked.

At this point, I had moved to an area I could get Dtv again, so I switched back and haven't left DTV since.

Charter called me up one time trying to get me to take their TV service back (I've always had their phone and HSI since I originally signed up for Charter TV), and I told them there was no way I was leaving DTV even if Charter offered their TV service for free. I told them I couldn't understand how a cable company could so completely screw up providing their original service (Cable TV) and yet excel at HSI and Phone (at least in this area) which are two relatively new tech offerings from a Cable company that used to just offer TV.

Anyway, I don't expect Charter to improve their TV any time soon. Unless all of Dtv's birds spontaneously combust, I doubt I will ever have to find out.

--
"No one will believe you solved this problem in one day! We've been working on it for months. Now, go act busy for a few weeks and I'll let you know when it's time to tell them." (R&D Supervisor, Minnesota Mining & Manufacturing /3M Corp.)

ZsExperiment
Zse
Premium
join:2004-04-01
OBX 12 North

No On Demand in OBX

Still don't have On Demand in the Outer Banks, NC. Called Charter. They have no idea when or even if On Demand will ever be available here.
--
Hmmmm... That worked last time...

cblmike

@charter.com

Re: No On Demand in OBX

where in OBX are you talking about?

caseywor

join:2004-04-19
Orlando, FL
That sounds like Charter, they are happy to let their smaller markets go without. You are better off to have Mediacom in a smaller market than Charter.
wildthing202

join:2007-08-14
Douglas, MA

But we have apps...

Anyone else get this new useless feature? Comes with Caller ID, Upgrades, Messages, and a broken remote control app.