Last Friday we noted
that a new Cisco automatic firmware update for some residential routers was causing no shortage of annoyance among users, since it automatically upgraded them to a firmware that required they log into the cloud to conduct even rudimentary router changes. Worse perhaps, the new firmware TOS allowed Cisco to track and sell all of your network and website activity. After howls of protest we've started to see more mainstream coverage
of Cisco's controversial move.
The company has since offered up a more concrete how to
for users looking to downgrade their router to the amazing technological advances of yesterday (where you could, oh, just log into your router).
Cisco isn't commenting to news outlets about their decision but the company did make a blog post
that effectively stated users really should like the new firmware
, that they don't track users (yet) despite their TOS giving them the power, and that users who got the firmware should remember they signed up for automatic updates:
We also wanted to clear up any confusion about Cisco’s ‘opt in’ practices. Cisco Connect Cloud was delivered only to consumers who opted in to automatic updates. However, we apologize that the opt-out process for Cisco Connect Cloud and automatic updates was not more clear in this product release, and we are developing an updated version that will improve this process.
The blog post concludes that the company takes "feedback very seriously." So seriously that they've locked all comments for the blog post.