dslreports logo
site
spacer

spacer
 
   
spc
story category
Class Action Lawsuit Against Videotron
Fighting back against those caps
by KathrynV 02:10PM Friday Aug 24 2007 Tipped by cabana See Profile
Recently, we reported on the bi-directional caps being imposed by Canadian broadband provider Videotron. Customers continue to be active on our forums, discussing the details of the issue, including the recent news that the high-speed $30 package will also be affected by the caps. Consumers can join in a class action suit against Videotron to thwart the capping (details in English and submission form in French).

view:
topics flat nest 

paulhaskew
Unoffical Dominos Spokesman

join:2002-01-10
Vancouver, WA

1 recommendation

will this actually do anything?

Its their service and they can apply whatever terms needed... if you don't like it move on... dial-up is an option...

whatabout

@tel-ott.com

Re: will this actually do anything?

what about the terms of service you AGREED to when you signed up?

I suppose you think a car dealer can reduce the # of KM's on your leased vehicle since they do own the vehicle?

paulhaskew
Unoffical Dominos Spokesman

join:2002-01-10
Vancouver, WA

Re: will this actually do anything?

said by whatabout :

what about the terms of service you AGREED to when you signed up?

I suppose you think a car dealer can reduce the # of KM's on your leased vehicle since they do own the vehicle?
That is why they include the clause, we reserve the right to change these terms at any time etc etc...

XoX

join:2003-08-19
Qc, Canada

Re: will this actually do anything?

said by paulhaskew:

said by whatabout :

what about the terms of service you AGREED to when you signed up?

I suppose you think a car dealer can reduce the # of KM's on your leased vehicle since they do own the vehicle?
That is why they include the clause, we reserve the right to change these terms at any time etc etc...
So it's alright to change the rule to what ever they want and we must say thanks and come again...

You must be one of those who think that since they wrote it on the contract (ya a contract) it's legal...

Have you ever read what some company write in their contract? Some software maker put in their contract that the software you bought may not work has advertised and if it's the case, screw you because it does not have to... Not only that but YOU CAN'T bring it back to get your money back.

Sorry but it's time that they start to follow the rule like we must do...

Why us the customer must pay a penalty to break a 12 month engagement if they can change the contract to what ever they want and when ever they feel like it???

Right now I can cancel my 12 month contract with them because they made a change but in normal time if want to break it i would have to pay to do so... A contract is supposed to protect both side not just them...

When i signed up I agreed to pay them 65$ a month plus tax for a unlimited service where they used the word a sale tool and clearly stated that it did not have a limit. That we could download has much has we wanted and never paid more. No small print not nothing. Now I will still have to pay them the same amount but with less service, a lot less... I can quit now without paying a thing but just for 30 days... If i try it more than 30 days and thing does not work, i am the who will have to paid them to break the contract.

Sorry but no thanks...

It's time they start to pay because soon other company will to the same thing.

If a contract is a contract to us it's also the same for them....

batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ
said by paulhaskew:

Its their service and they can apply whatever terms needed... if you don't like it move on... dial-up is an option...
Maybe yes, maybe no. The lawyers get paid ether way.

JayMan26
Whoot
Premium
join:2002-06-05
Earth

Never

This will never see the lights of a court room.

FFH5
Premium
join:2002-03-03
Tavistock NJ
kudos:5

Re: Never

said by JayMan26:

This will never see the lights of a court room.
In Canada, it has a very high likelihood of reaching a courtroom. Whether they win or not is a crap shoot.
--
--
Internet News
My BLOG
My Web Page

JayMan26
Whoot
Premium
join:2002-06-05
Earth

Re: Never

Not true, unlike the USA not everyone/thing can be sued up here. I've seen many cases tossed out at the first hearing.

formercanuck

@dslextreme.com
I agree... I remember a while back when Cable companies 'offered' free extra channels a short period of time to everyone (no calls required), however you had to call in and have them turned off, or you would start receiving a bill once the trial period was up.

This was considered negative option billing, forcing people to call in and opt out if they didn't want to pay extra for service they didn't sign up for. It went to the courts, and cable companies had to turn off the 'free' service after the 'free' period was over, unless customers opted IN.

eg.
»www.thecanadianencyclopedia.com/···M0010366
uri0

join:2002-08-09

Re: Never

videotron specifically advertised their extreme service as unlimited usage sounds and now they are changing that sounds to me like a bait and switch.
Amaranth

join:2006-12-21
Longueuil, QC

Re: Never

Bait and switch? The Extrême has been unlimited since it was created in 2002. They have the right to change their politics once in a while...

rogers1123333

@rogers.com

an example to the other ISP's in Canada

i for one hope that it gets to see the lights of the courts and they also win.. this will set an an example to the other ISP's in Canada. I also belive a sute can be bruoght into Rogers since the old rogers hi-speed internet customers before Yahoo came along sign a contract that gives Yahoo the rights to track our internet usage.. Yes you can Opt out of it but thats not the point.. each time you remove your Yahoo cookies and want to read your email useing the Rogers Yahoo portal you are automatically opted back in tll you remove the cookies again.. and this is an on going thing.. we also did not sight up to get Rogers or Yahoo advertising in our PAID for with our internet package email accounts. so Rogers & yahoo are spaming us with unwanted advertising emails.. Yes you can Opt out but that also is not the fact you sound not get any what so ever unless you opt in.. but did you opt in??? NO.. Rogers & Yahoo automatically opt you in till you opts out..

odreian615

join:2006-01-18
Chicago, IL

Wait a min...

No Transformers jokes
// Videotron sounds like a bad guy who transforms into a movie theather

Nellis

@mc.videotron.ca

What they probably didn't say

I don't know if you already knew this, but as stated in the videotron contract of service, it is indeed possible for the company to change the service provided as long as it is first preceded by a 30 days written notice. It is then also possible for the custumer to cancel the service within 30 days WITHOUT any penalty or fee that is otherwise required for breaking the contract.

I have been until yesterday an employee at the Videotron customer service, and I've answered first hand many calls about this problem. Thing is, most people who had the extreme high speed connection don't even go over the newly established 100go limit. And their are only two kind of people who actually go over that limit: people who use it for buisness purposes, and these people can find a suitable commercial internet connection for their needs, and the other kind of people are nothing less than criminals who illigally download music, videos and programs.

They are the first reason why the company decided to instore such limites. Because of their abusive utilisation, other honest custumers didn't get the full service they payed for, and bandwith being an expensive thing, it is actually a good thing for the company that these people either pay for their extra consumption or go away so that Videotron may save that precious bandwith to offer better, more stable service to their subscribers and maybe even save space for the soon to come 100mbps connection.

Thanks for reading

dede

@mc.videotron.ca

Re: What they probably didn't say

no they will charge you $120.00 for cancelling your contract
HyeProfile

join:2007-08-20
Laval, QC
said by Nellis :

And their are only two kind of people who actually go over that limit: people who use it for buisness purposes, and these people can find a suitable commercial internet connection for their needs, and the other kind of people are nothing less than criminals who illigally download music, videos and programs.
How can you dare take such a general statement and accuse people of being criminals without any slightest clue as to how easy it is to use up 100GB in a single week of regular bowsing/downloading!!! No wonder you're a Videotron employee, you're just as arrogant as they are and don't have the slightest clue as to what the internet is becoming!!! Go to apple.com/trailers and download any HD movie trailer, hey better yet download 5 trailers, and see if that won't use up 5 gigs already... Now multiply this by 30 days per month, and you've already got 150GB of downloads per month (notice uploads aren't even accounted for). And this is for viewing 15 minutes of FULLY LEGAL HD content per night, which is considered "Casual" use... And you call that "Extreme" use??? Now think of what a real "Extreme" user does on the net, and you'll see... With IPTV, VOIP, Videocalling, Youtube, and the like, 100GB is peanuts!!! C'mon, you really think the judge presiding over the class-action is gonna buy Videotron's BS...

Also, it's easy to prove that a user is using the service for business: if the internet is fully in use between 9AM-5PM, then you can tell... But if the maximum use occurs in the evening, it's obviously for residential use...

Listen, I've been a loyal Videotron customer for years(Extreme+VOIP+Illico) and I've got 5 heavy bandwidth users using the computer at home: hence why i got Extreme (in fact, that's why most people get Extreme, cuz they're "Extreme" users). We don't download games, movies, or music illegally, yet we're called criminals due to a minority of users that Videotron thinks is reason enough to screw the rest of us over... Well Videotron's message is clear, hope ours will be as clear!!!