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Clearwire Hiking Existing Customer Prices by $5
by Karl Bode 09:35AM Thursday Oct 10 2013
Clearwire isn't too long for this world, after Sprint finalized their acquisition of the company last July. The company began terminating Clearwire employees last month, Clearwire's website directs new users to Sprint services, and Sprint intends to use Clearwire's 2.5 GHz spectrum to improve Sprint LTE coverage.

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Meanwhile, lingering Clearwire WiMax users are being treated to a $5 rate hike for all plans, according to several posts in our Clearwire forum. many Customers who were paying $35 or $50 for Clearwire unlimited plans now are being asked to pay $40 and $55 for the same service.

Clearly Sprint is trying to slowly drive customers away from the brand and toward their own services, even though Clearwire has stated they'll be keeping the current service operational through the end of 2015 (you might want to take that promise with a grain or two of salt, however).

If you're a Clearwire customer whose looking to switch, there's an ongoing thread in our forums discussing your options.

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tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:4

Customers are expensive to aquire...

... Surprised they aren't offering a discount/promo/welcome to Sprint type deal, to hold on to as many as possible.

Probitas

@teksavvy.com

Re: Customers are expensive to aquire...

Not if you are the only game in town, then people either do without or suck it up and pay.

tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:4
Reviews:
·Comcast

Re: Customers are expensive to aquire...

Almost every city and most towns have multiple providers. annoying customers already unsure about the changeover MAY drive some to consider changing, even to the higher priced competitors.
Transitioning customers needs to be handled very carefully if you want to keep them. Since customer base was part of the purchase value, pushing them away doesn't seem like a good idea.

BlueMagic

join:2008-03-30
Riverside, IL

Clearwire

Clearwire does not throttle, period. They used to throttle, however they stopped throttling a little less than a year ago.
--
"A 3.4KHz bandwidth is more than sufficient to convey the messages." Mazillo August 1, 2009

Karl Bode
News Guy
join:2000-03-02
kudos:39

Re: Clearwire

Thanks, hadn't realized they'd eliminated that.

espaeth
Digital Plumber
Premium,MVM
join:2001-04-21
Minneapolis, MN
kudos:2
Reviews:
·Vitelity VOIP

Re: Clearwire

That's news to the folks I've talked to at Ericsson who run the network as well.

The system is dependent on channel utilization, so if you're on a lightly loaded channel it's entirely possible you'll never see the effects of the fairness algorithm coming into play.

clearcust

@65.87.105.x

My rate hasn't increased?

Still showing a $35.00 a month for the unlimited 1.5Mb plan. Could the increase price only be for new activations/plan changes?

Karl Bode
News Guy
join:2000-03-02
kudos:39

Re: My rate hasn't increased?

I've confirmed through Sprint this hike is coming to everybody, sooner or later.

JimThePCGuy
Formerly known as schja01.
Premium,MVM
join:2000-04-27
Morton Grove, IL

So far only one user has reported an increase.

So far only one person in the forum has indicated he received a rate increase email and he only subscribed this last month. Being a Clear user I hope (fingers crossed too) that the increase only affects new activations. My bill comes on the 11th so it will be interesting to see what next month brings.

norbert26
Premium
join:2010-08-10
Warwick, RI

Re: So far only one user has reported an increase.

i expect it to go up $5 but all the ISPs are treating to new fees. As far as how much longer i have i'm sticking it out until sprint says no more.
Qrusher

join:2002-09-26
Farmersville, CA

$10 increase

I got a $10 increase. its going from $35 to $45 next month.

They said its because my bundled service fee price is expiring. I used to have the voice/internet deal for $50 up until well over a year ago. Then i cancelled the voice and they gave me $35/month. Sucks bad, no other options around here at all.

"This message is to inform you that the bundled service fee pricing that you currently have for your CLEAR internet service(s) will expire at the end of your current bill cycle. Because you no longer have the multiple CLEAR services required in order to maintain this discounted bundled pricing, you are no longer eligible to receive the discounted rate. "

Not sure what they are getting at, i've had just internet for a long time. Guess its time to call them.

IRATE

@clearwire-wmx.net

Clearwire $5.00 Markup!

Now it's clear to me why they are upping the price - SPRINT! I have looking into their internet connection and it doesn't give the speed they say it will. We have been a valued customer of clearwire when they first surfaced, and till today their internet connection is slow. I looked into high speed internet from oceanic and believe this, IT'S CHEAPER for fast speed. Now that this is happening my family will go elsewhere, SORRY!

JimThePCGuy
Formerly known as schja01.
Premium,MVM
join:2000-04-27
Morton Grove, IL

No increase. Existing customer.

I was billed my normal rate on October 11. My account now shows my normal rate will be billed November 11. Looks more like the rate increase applies to new subscribers.
J
maxsilver

join:2012-12-12

Re: No increase. Existing customer.

I've been a customer for three years now, and my rate jumped up.

Was previously paying $30/month. They hiked me up to $45/month. I called and complained and they bumped it back to $35/month but wouldn't budge lower than that.

I wouldn't have minded paying a bit more if they would promise us a upgrade path to LTE for our accounts. But they're forcing us to pay more for WiMax while simultaneously ignoring / not maintaining / planning to close that network.

As far as I can tell, Sprint want's Clear gone, and they don't care how many customers they loose to do it.