site Search:


 
   
story category
Cogeco Hits Users With $50 DOCSIS 3.0 Upgrade Fee
Even if They Buy and Install Modem Themselves
by Karl Bode Thursday 20-Oct-2011 tags: prices · business · bandwidth · cable · consumers
Tipped by Gone See Profile
Back in 2009 Canadian cable operator Cogeco decided to impose overages up to $2.50 a gigabyte -- but insisted to customers that the several thousand percent price markup on bandwidth wasn't about making money. Cogeco subsequently struggled to provide a usage meter that would accurately track consumer usage, while slowly bumping up the maximum overage penalties. A letter to subscribers insisted that the looming price hikes were about "enhancing" subscriber broadband services to create "a better Internet experience."

In another effort to not make money, user Gone See Profile writes in to note that the company is charging DOCSIS 1 or 2.0 users who upgrade to DOCSIS 3.0 tiers an extra $50, even if they do all the work swapping the modem out themselves:

Cogeco is now charging $49.99 to upgrade from a DOCSIS 1/2 package to DOCSIS 3 - even if you go to the store and pick up the modem yourself. 50 bucks no matter what. This sucks particularly because Turbo 14 costs more than Turbo 20, a DOCSIS 3 package. To save money by upgrading to Turbo 20, they charge you $50.


view: topics flat text 
Post a:

DataRiker
Premium
join:2002-05-19
00000

Blah

This nickel and dime stuff is getting ridiculous.

compuguybna

join:2009-06-17
Nashville, TN

Re: Blah

Canadian broadband users always seem to get screwed in one way or another.

dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
kudos:4

Re: Blah

said by compuguybna:

Canadian broadband users always seem to get screwed in one way or another.

And where do you think they learned it from!
--
Oh YES! let me drop everything i'm doing regardless of who it affects to deal with your petty little problem!

elwoodblues
Elwood Blues
Premium
join:2006-08-30
HarperLand

Theives

They only way to explain the Telco/Cableco's in this country.
We're all waiting with baited breath when the CRTC will allow the incumbents to bill us for usage, with low low caps and high high overages.
dualsub2006

join:2007-07-18
Newport, KY

Re: Theives

Bated breath. You're waiting with bated breath.

Sorry.
sqinky
Premium
join:2001-01-24
Fernley, NV

Re: Theives

How do you know he was not eating salmon eggs? That would give him baited breath...

elwoodblues
Elwood Blues
Premium
join:2006-08-30
HarperLand
Wes C Addle
Man Of The Hour

join:2003-07-28
Canada

No surprise.

What a horrible company, so happy I moved out of Cogeco territory!
EdmundGerber

join:2010-01-04
kudos:1

Terrible ISP

The worst gets worse. Pity the customers trapped in a cogegco only area...

elwoodblues
Elwood Blues
Premium
join:2006-08-30
HarperLand
Reviews:
·Cybersurf Intern..

Re: Terrible ISP

said by EdmundGerber:

The worst gets worse. Pity the customers trapped in a cogegco only area...

Till the CRTC rules there will be no TPIA services available in the area.

Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:3
Reviews:
·Start Communicat..

Re: Terrible ISP

said by elwoodblues:

Till the CRTC rules there will be no TPIA services available in the area.

... but there already are ISPs running TPIA on Cogeco. The problem is that Cogeco's TPIA tariff (which is actually nearly identical to Shaw's) makes it extremely difficult to deploy on any sort of wide scale. A small company like Iktel can connect to the POIs for St. Catharines and Niagara Falls without much issue, but expanding beyond that is economically prohibitive and we'll have to wait until aggregated POI rates are finalized to see anything beyond local stuff.

Wednesday, 22-May 01:50:34 Terms of Use & Privacy | feedback | contact | Hosting by nac.net - DSL,Hosting & Co-lo
over 13.5 years online © 1999-2013 dslreports.com.