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Cogeco Latest ISP to Offer Users Direct Support in Our Forums
by Karl Bode 08:35AM Wednesday Jun 11 2014
You can add Canadian cable broadband provider Cogeco to the growing list of companies that offer direct, private issue support right here in the forums at DSLReports.com. Now in addition to finding help and information from other users in our public Cogeco forum, users who need more personal support for technical or billing issues can post their problems in the Cogeco direct forum. The forum gives users a secure, private environment to discuss account information directly with certified Cogeco support representatives. You can view our growing list of ISPs that are now offering official support via DSLReports here, and we're working on adding additional ISPs all the time.

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andyross
Premium,MVM
join:2003-05-04
Schaumburg, IL

Hope they do better than Comcast

Comcast supposedly has direct support, but it's been very intermittent the past few months. A check just now seems to show the last responses from Comcast are June 3.
elefante72

join:2010-12-03
East Amherst, NY

1 recommendation

Re: Hope they do better than Comcast

I think that is great. Keep up the good work! This will draw more users, and hopefully Cogeco ups it's cred by helping out customers.

IMHO it would be useful to have an "Amazon"--not ebay lipstick-like system where customers could rank things like response time, resolution, etc. JUST having a direct forum without inspection is a good start, but ultimately does not hold the vendors accountable in an open forum.

The platform is there with rankings...So would not be that difficult to extend and refine to just direct.

For instance I had used the direct forums to little success in both TWC and Verizon. Response was swift. So what--its the result that matters... I would rank the satisfaction of both very low. However who would know? So now I don't bother, I just mercilessly beat up the companies now by threatening to leave to actually get a reasonable level of service. I would rather not, but that is what I am left with.

battleop

join:2005-09-28
00000
I'm surprised they show up at all. I don't know eager I would be to go to a site who's top priority seems to be to bash providers.
--
I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company.
elefante72

join:2010-12-03
East Amherst, NY

Re: Hope they do better than Comcast

Because it's good business, and if they can earn PR through good deeds and better customer service then everyone is better off. If they can "learn" from their toughest critics, satisfying the masses will be much easier.

They also know that people who come here are ones who people turn to make decisions on technology and hold lots of $$ weight. Personally I "steer" I won't say but LOTS of dollars in the companies and operators I deal with, and also almost every friend and family member.

While Karl definitely has an anti-operator bias and you know that coming in, if you look at the ISP ratings there are great providers and ones that rise to the top and some that sink. Some have almost universal praise, and some universal scorn. I might add it's probably well deserved.

Cable operators as a business entity are pretty much at the bottom of the bucket for quality and service because governments allow them to operate in quasi-monopolies. So bashing is deserved. That is a fact in monopoly behavior. However social media is changing that ostrich with the head in the sand mentality and they can't hide anymore. DSL is a beacon of light in that respect.
MrBungle87

join:2013-01-18
Durham, NC
Reviews:
·Frontier Communi..
·Time Warner Cable
said by battleop:

I'm surprised they show up at all. I don't know eager I would be to go to a site who's top priority seems to be to bash providers.

Bash providers? The truth hurts, I guess. Most ISPs have a reputation for shitty customer support. If they want to improve their image, it's their responsibility to do better, not the customer's responsibility to shut up.

battleop

join:2005-09-28
00000

Re: Hope they do better than Comcast

Yes, Bash providers. Even when a provider does something good it's not possible for the store to not lead with something negative.

If you see a Comcast tech save a life that story will include at least 2-3 references to something negative about Comcast.
--
I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company.

PaulHikeS2

join:2003-03-06
Manchester, NH
Reviews:
·Comcast

Re: Hope they do better than Comcast

Very true. The next time I see a story that leads with something positive about Comcast that does not include a link to a story about the tech falling asleep or the hammer lady will be the first time.
--
Jay: What the @#$% is the internet???
ssavoy
Premium
join:2007-08-16
Dallas, PA
I posted there once and got a call 3 weeks later from them asking if the issue was resolved because "someone saw my post" there.

ILpt4U
Premium
join:2006-11-12
Lisle, IL
kudos:9
Reviews:
·AT&T U-Verse

Atlantic Broadband?

»Cogeco Enters U.S. Market With Atlantic Broadband Buy

Remembering that report... Will the Cogeco Direct Forum also support its US customers served by Atlantic Broadband?

nopesorry

@68.190.153.x

Re: Atlantic Broadband?

Since their own website doesn't even acknowledge that as a place being served I doubt it.

Cogeco_Aaron
Premium,VIP
join:2011-07-11
kudos:6
The Cogeco Direct Forum will be specifically for Cogeco Cable support for Ontario and Quebec customers. Thanks!
Probitas

join:2014-06-05
Canada

1 edit
Well there's now an official response telling US customers they aren't aren't allowed to use that line of communication. I wonder if the money Cogeco gets paid for providing service to them is equally unimportant.