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Cogeco Raises Rates, Max Overage Penalty Cap
In Order to Provide 'a Better Internet Experience'
by Karl Bode 01:02PM Friday Jul 29 2011
Back in 2009 Canadian cable operator Cogeco decided to impose overages up to $2.50 a gigabyte -- but insisted to customers that the several thousand percent price markup on bandwidth wasn't about making money. Cogeco subsequently struggled to provide a usage meter that would accurately track consumer usage. Users in our Cogeco forum note that Cogeco has posed a new suite of rate hikes on subscribers, and has increased the maximum overage fees from $30 to $50 on a number of their Internet plans while removing maximum payment caps on other plans altogether. A letter to subscribers insists that the price hikes (which are up to $22 on the standard plan should users often cross the $22 cap) are about "enhancing" subscriber broadband services to create "a better Internet experience."

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Bill Neilson
Premium
join:2009-07-08
Arlington, VA

Sounds about right. We hear this all the time

These companies it seems have given up trying to actually tell us why they are raising rates.

They just copy/paste the "better experience" line and run with it.

It makes no sense...they know it makes no sense....we know it makes no sense...but they just frankly don't care because who is going to stop them?

Yet, as often as it is used, I still laugh at the line each and everytime I see it. Raise rates? 'Better experience'...high penalties? 'Better experience'....lower caps? 'Better experience'

Like I said above, these ISP's just gave up explaining their actions a long time ago

TigerLord
UEE Citizen
Premium,Mod
join:2002-06-09
Canada
kudos:8

PR people...

....need to learn new tricks. Raising rates without giving anything to compensate the customer except bullshit platitudes about a better experience is very 1990. It doesn't cut it, and even the dullest of idiots can see through that poor attempt at damage control.

DataRiker
Premium
join:2002-05-19
00000

WOW

I thought AT&T's 20 cents per gigabyte overages were ridiculous. ( 50 GB / 10 dollars )

2.50/GB? Holy shit.

Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4

Re: WOW

said by DataRiker:

I thought AT&T's 20 cents per gigabyte overages were ridiculous. ( 50 GB / 10 dollars )
2.50/GB? Holy shit.

If I were paying 20 cents/GB, I wouldn't be bitching about this. Canadians laugh at Americans who bitch about what's going on down there, you guys have it -easy- compared to our bullshit up here.

But yeah, we're just going to cancel our TV services. The extra $22 Cogeco sees fit to squeeze out of us during piss poor economic times is going to cost them $75 in lost TV revenue each month. Two antennas, one pointed at Toronto and another pointed at Buffalo, will provide us with all our TV viewing needs. Cogeco's HD selection is absolutely pathetic, we get zero value from it but the fiancée loves TLC. This is the straw that broke the camels back.

And we still have no DOCSIS 3 service here. The fastest service Cogeco offers in these parts is 16MBit/s. Everywhere else? 50 - albeit still accompanied by the outrageously low caps and excess fees that can best be described as extortion.

stvnbrs
Premium
join:2009-03-17
Cary, NC
kudos:5

Re: WOW

Unfortunately, I see american businesses trying to use Canadian ISP practices as a goal.

"Look how bad they get screwed! We should be able to do that too!"
--
I am stating my opinion. Obviously you don't like it. Honestly, I don't care.

MerinX
Crunching for Cures
Premium
join:2011-02-03
kudos:1
Reviews:
·Shaw
Welcome to Canada...
UBB is EH OK we like giving our money away here and that's why ATT thinks it can screw Americans since they include lube

»www.youtube.com/watch?v=q0ZGkqQvAVw

--
WCG Can you BOINC it?!?

El Quintron
Resident Mouth Breather
Premium
join:2008-04-28
Etobicoke, ON
kudos:4

Nothing competition couldn't fix

Also the last holdout on TPIA might be worth noting as well.

Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4

Re: Nothing competition couldn't fix

said by El Quintron:

Also the last holdout on TPIA might be worth noting as well.

Their hand has been forced on that. My mother has cable through a TPIA provider in Niagara Falls. 14/1 service for $35/month with unlimited bandwidth. That service is also offered in St. Catharines. I live to the south in Fort Erie though, so nothing for me. The owner of the ISP said he expects to have something available for us down here by August. That should at least kick in before the new fees go live. I'm really envious of my mother right now though, those who have access to a TPIA provider are in a much better place as far as net access goes.

Cogeco's aggregated POI will be operating soon enough as well. The reason providers haven't jumped onto Cogeco like they have with Rogers is because Cogeco refuses to provide backhaul to the POIs, they demand the ISP run their own dark fibre. That's going to become a bit of a moot point once the aggregated POI on Syscon in Burlington goes live - an ISP will only need to string fibre ones to a single POI to serve all of Ontario.

El Quintron
Resident Mouth Breather
Premium
join:2008-04-28
Etobicoke, ON
kudos:4
Reviews:
·TekSavvy Cable
·TekSavvy DSL

Re: Nothing competition couldn't fix

said by Gone:

Their hand has been forced on that. My mother has cable through a TPIA provider in Niagara Falls. 14/1 service for $35/month with unlimited bandwidth. That service is also offered in St. Catharines.

That's good to hear, I have a friend in the area, do you know what they're called?
--
I'm watching District 9 again, and I've come to realize something: Wikus's got it all wrong. If I were morphing into a 9 foot tall hyper-dextrous alien that can shoot lightning bolts and get high off cat food why would I ever want to become human again?

Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4

Re: Nothing competition couldn't fix

said by El Quintron:

That's good to hear, I have a friend in the area, do you know what they're called?

ikTel. They're based out of Niagara Falls and the owner's name is Alan, he's a pretty down to earth and straightforward guy. My mother has been beyond pleased with the service.

El Quintron
Resident Mouth Breather
Premium
join:2008-04-28
Etobicoke, ON
kudos:4

Re: Nothing competition couldn't fix

Awesome, he just got $35 dollar overage bill from Cogeco so he's going to check them out for sure.
Teeg

join:2011-01-28
said by Gone:

14/1 service for $35/month with unlimited bandwidth. That service is also offered in St. Catharines.

What company is this through in St. Catharines? I'd be very interested in looking into this company.

Pilot3632

@mycingular.net

Doesn't surprise me

I m going to Toronto for vacation and looked at cogeco wifi coverage through TO downtown coverage and to use Ot u need to sign up for pln which cost $10 per day. Huh?

I looked at us plan boigo that can roam on cogeco wifi for free and it's $10 too but lasts week and iPhone plans are even cheaper.

At te price they offer it's just better to get local sim or if u have phone that's a bit hassle for unlocking (iPhone or atrix) then even get global roaming data plan from us carriers where u get heavy discount as long ad your use is not heavy which shouldn't be when ur on vacation and should put laptop or cell phone down as much as possible.
MrPink

join:2003-08-15
Peterborough, ON

Re: Doesn't surprise me

huh?
tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·ooma
·Optimum Online
·Verizon FiOS

let's pillage!

»www.youtube.com/watch?v=uCZpGTEc7Mc
Texas98Ex

join:2011-07-29

Re: let's pillage!

Hahaha! Who knew Al Bundy was the founder of the tea party???
tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·ooma
·Optimum Online
·Verizon FiOS

Re: let's pillage!

said by Texas98Ex:

Hahaha! Who knew Al Bundy was the founder of the tea party???

The tea party today are a bunch of astro turf looking middle class (by-in-large Republican) puppets paid for by the elite rich of this country so no wonder the country is broke. The rich think they don't have to pay taxes. Every little thing the elite rich do to screw the poor people deserves the real morals of the original tea party. Not the country-club puppet tea party. This tea party would end up in the harbor with the elite rich who pull the strings too... or worse.
mlcarson

join:2001-09-20
Los Alamos, NM

1 recommendation

Re: let's pillage!

The tea party is a bunch of people who basically demand a balanced budget without tax increases. Those who are against them generally have a vested interest in some government program and don't care about the budget as long as they can continue to feed off the government. I'm amazed at the amount of name calling that ensues when any amount of government spending is reduced.

They're not extremists -they're just drawing a line in the sand and saying no more. They're patriots.
Texas98Ex

join:2011-07-29

Re: let's pillage!

Patriots.... Right.... Whatever makes you sleep better at night.
sonicmerlin

join:2009-05-24
Cleveland, OH
kudos:1

1 recommendation

said by mlcarson:

The tea party is a bunch of people who basically demand a balanced budget without tax increases. Those who are against them generally have a vested interest in some government program and don't care about the budget as long as they can continue to feed off the government. I'm amazed at the amount of name calling that ensues when any amount of government spending is reduced.

They're not extremists -they're just drawing a line in the sand and saying no more. They're patriots.

The tea partiers refuse to close corporate tax loopholes on corporate jets. They are willing to destroy the entire world economy because they are ideologically opposed to any form of tax increases, despite the fact that every single major economist, and literally ongoing trends around the world (the UK for instance, US 1937, Spain, Ireland, Iceland being the counterpoint), point to the fact that austerity will cause a massive double dip recession.

Everyone is interested in "government programs". Everyone wants Medicare and Social Security. Extending Bush tax cuts for the rich and refusing to close corporate tax loopholes as well as creating a gigantic corporate tax holiday that would allow corporations to bring in overseas money untaxed, all while gutting the social safety net of the common man is as corporatist-fascist as you can get.

The fact that you call these old, white racist pigs "patriots" makes me gag. You don't have a clue what the original "Tea Party" was about, nor do you know anything about American history or basic macroeconomics.

Then again, this kind of blind ignorance is rather prevalent, so perhaps I shouldn't blame you for your childish naivete.
chgo_man99

join:2010-01-01
San Jose, CA

Re: let's pillage!

When crimes dropped dramatically in 80, early 90, the politicians, press and schools and everybody else citied the reason for decreased crime rates was increasing police force, improved law enforcement and crime investigations, better economy, increased number of prisons.

But data mining of few economists revealed this all accounted only roughly for 50% cases. The rest had to with the ways laws were changed in few states that first noted successful decrease in crimes after 15 years since implementing them like abortion laws such as New York, California. Contract that with conservative bible states like Alabama or Missouri.

States that legalized abortion, resulted in fewer mothers dropping unwanted babies who left alone, on streets, in tough neighborhoods grew up to be criminals. Sad but true.
tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·ooma
·Optimum Online
·Verizon FiOS
Let's not go far off the mark here.. usage based billing and greed by SOME isp's are a symptom of a much larger disconnect and desensitized corporate elitism from the common man (thus, the apt clip). Sorry to insult many by calling them uneducated lemmings, but if the shoe fits.. How else do you incite activism against what ISPS will do to your service in raising prices sky high? Praise the at&t t-mobile merger? Give a pass to all those promises AT&T made when acquiring Bell South? Award Centrul Tel (former qwest) with ISP deployment award of the year? (sarcasm)....

If isps both north & south have their way this won't be a pendulum, but a one way street to higher prices and less value for the customer. Oil companies are on televison with their "female" talking head showing how much they do for the American Economy... Does that justify record profits in a weak economy? Again, perception gap here is infecting many corporations around the world with that diseased business model.

The tea party and the republican party have their own moral compass to realign and IMO, the whole polticial map should be wiped clean.. democrats too... not one without the other losing their jobs! The scum up there in washington ONLY act when there's a crisis (or a manufactured crisis).. didn't we have enough of that?
iansltx

join:2007-02-19
Austin, TX
kudos:2
Reviews:
·Time Warner Cable
·Verizon Online DSL
·Comcast

Let's rephrase

Prices are going up by $2 per month
Caps are going up by 20GB
Maximum overage charge is going up by $20

So if you previously used 61 GB or less, you're paying more money.
If you previously used 62-98 GB, you're paying LESS money
If you previously used 99+ GB, you're paying more money

So, slight rate hike for average/below-average users. Price break of varying amounts (up to $30, if you use exactly 80GB) for higher users. Price hike for all those power users out there...welcome to paying nearly $100 for a 14/1 connection :/

If my internet usage was the same on Cogeco as it is on Comcast now, I'd be paying the maximum per month for internet for the last three months, though I'd only pay a few bucks in overages for this month...it's a case of YMMV but power users do get burned...

mod_wastrel
iamwhatiam

join:2008-03-28
kudos:1

If you're going to lie anyway,

then you might as well make it a big, fat one.

Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4

It gets far, far worse

»c0ge.co/qVOFpL

Cogeco is eliminating the $50 maximums from Ultimate 30 and Ultimate 50 entirely. Using 250GB/month on Ultimate 30 is going to cost you

Get ready folks, that's where the real anal rape is going to happen.

Cogeco has now officially surpassed Bell as the absolutely worse more arrogant and pathetic ISP in the entire country. I'm sure they have a lot to be proud of.

But hey, got to pay for the Portuguese failure somehow, eh?

anonsicles

@teksavvy.com

Re: It gets far, far worse

I was on Cogeco since 2000, and started out at like 5-6mbps or something. I don't even remember. I got a speed boost a couple years later to 10mbps, and I was generally pleased with the service.

But the cost of service crept up from $40/mo to $55/mo, despite bundle discount. No further speed increases. Then they started enforcing 60gb/mo caps and bumped prices twice in one year.

The service essentially became unusable to a family with three internet users and computers. I ditched them maybe two years ago for TekSavvy and have been happy ever since.

In the start I had to put up with slow 4mbit DSL because the CO was just on the limit of distance for full 5mbit service. I was downloading at one third the rate, but at least it was cheap and usable. I didn't have to watch my download limits like a hawk or throttle anyone. Being able to stream an HD movie trailer without feeling upset about the bandwidth loss if the trailer sucked is kind of nice, you know?

Then there were problems in the lines in my neighborhood and the Bell tech eventually put me on a remote. I signed up for MLPPP and a second line right away. Now I have 8.4mbps/1.4mbps for $70/mo or so, with 600gb/mo cap.

Still slower than similarly priced offerings, but at least its fast enough and USABLE. In a week or two I should have 25 up / 7 down for the same price and I can't wait.

Cogeco is essentially the most anti-consumer company in the most anti-consumer industry in all of Canada. How far they've fallen in just three years is simply astounding. If I had to rank the telecom incumbents on how horrible they are it would go something like this:

Cogeco > Bell >>> Telus/Shaw > Rogers/Videotron >>>>>>>>>>> Public Mobile >>>>>>>>>>>>> regional carriers like SaskTel and EastLink >>>>>>>>>>>>>>>>>>>>>> everyone else

Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4

Re: It gets far, far worse

You're lucky you qualify for 25/7. I live in a regulated market, I won't see anything faster than 5Mbit/s here for the next thousand years.

I now just have to hold my breath and hope that the TPIA plans for a provider in Niagara Falls come through by August like he hopes.
got_milk

join:2007-08-22
Georgetown, ON
What's the deal with this "Portuguese failure" I see kicking around recently? Never heard of it.

Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4

Re: It gets far, far worse

said by got_milk:

What's the deal with this "Portuguese failure" I see kicking around recently? Never heard of it.

They bought a cable company in Portugal a few years back. Needless to say, it hasn't worked out the way they wanted.

IllIlIlllIll
EliteData
Premium
join:2003-07-06
Hampton Bays, NY
kudos:7

>fingers in the pie

corporate greed on the gravy train.
you supply the gravy for their mashed potatoes.
the future eventually presents itself where YOU pay per minute when you call your ISP for customer support.
--

dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
kudos:4

Enhanced Experience

Why is fucking over subs always done in the name of enhanced experience when we all know what its REALLY about. protecting LUCRATIVE VIDEO revenues!
--
Oh YES! let me drop everything i'm doing regardless of who it affects to deal with your petty little problem!