Back in April, Canadian cable operator Cogeco hoisted metered billing on the back of their customers, applying caps as low as 10GB per month and overages as high as $2.50 per gigabyte on top of existing tiers. When customers complained, Cogeco insulted customer intelligence by insisting the move wasn't about making money. Cogeco then decided to raise monthly rates as well, apparently just for good measure. Except Cogeco's metered billing ambitions hit a snag when customers started complaining Cogeco's meters didn't actually work.

In July Cogeco told us they were doing everything possible to fix the errors (dubbed "anomalies"), and that thankfully they wouldn't bill customers until Cogeco had "completed any required fine tuning of the metering and notification tools."

It's now almost October and users in our Cogeco forum say that many of them have begun to see charges on their bills for overages, despite the fact they're still having problems with Cogeco's meters. "I had to call and fight with them to get the charges refunded as the majority of my month was on Pro but the bandwidth counter thought I was on Standard for the entire month," says one anomaly.

Users are still debating the differences between their own bandwidth measuring tools and Cogeco's, which has to be putting additional strain on the company's support systems. Other users continue to complain that the company's e-mail alert system, which notifies you when you're getting close to your cap, doesn't work properly.