Cogeco Still Charging Users For Usage When Modems Are Off
As we've noted repeatedly, ISPs are so hungry to cash in on caps and overages, they're rushing toward implementing meters without making sure they work. Canadian cable operator Cogeco has been the absolute worst on this front, implementing metered usage charges back in 2009 -- and four years later
still often struggling to measure usage correctly.
Users continue to argue that Cogeco's meter is inaccurate when users can load it at all
, and every so often the meter simply goes mad -- like last year when the meter was horribly confused by leap year
. The latest is a user in our forums
who claims his parents are getting socked with usage charges even when their modem is...off.
The user's parents kept exceeding their 175 GB limit despite being light users, so he went to investigate:
(I) re-setup their Wi-Fi with a new password, made sure it was WPA2 with AES, turned of QoS (slight vulnerabilities), etc etc... They planned on being gone this weekend, so on Friday afternoon (around 12pm-1pm), we UNPLUGGED the cable modem. Today (Sunday), I checked their internet usage for yesterday (an entire day of it being unplugged), and they have 4.3 GB down and 300 MB up being recorded as internet usage.
Whatever the cause (MAC cloning is a possible explanation), Cogeco users in our forum say it's not an infrequent occurrence
. It's also not exactly uncommon with other ISPs; Suddenlink users recently complained about being billed for usage during power outages
, something that forced the ISP to temporarily suspend metered billing. The best part remains that neither United States or Canadian regulators can be bothered to do their jobs and confirm that ISP usage meters are logging consumption accurately.