Comcast Annoys Customers Of Other CompaniesCutting lines and lacking customer service ( old news - 01:55PM Sunday Aug 05 2007) Tipped by pghviewer  Although some reports say that Comcast’s customer service is improving, the company is still known for leaving its customers in the lurch. What’s worse is that they now appear to be creating problems for other company’s customers as well. At least, that’s the report from one Speakeasy DSL customer whose service was cut out when Comcast cut his line while installing a fiber optic cable for someone else living in the home. Sure, mistakes happen, but Comcast did nothing to remedy the error, apparently going so far as to tell the customer that the problems were with his home or his landlord.
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Loker
Premium
join:2004-07-11
Fargo, ND
clubs:
| Meh... This should not have happened and it should have been resolved quicker (which this report needs to be fixed because Comcast did remedy it.)
I hardly call it Comcast annoying other companies customers...it is one person out of god knows how many millions?
Like I said should not have happened in the beginning and once it did happen it should have been resolved without as much grief as this guy was given. Come on though don't be sensationalizing and changing the story by saying they never came to resolve it...
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"While preceding your entrance with a grenade is a good tactic inQuake, it can lead to problems if attempted at work." -- C Hacking | |
|  | NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
 ·Pacific Bell - SBC
| Re: Meh... said by Loker :I hardly call it Comcast annoying other companies customers...it is one person out of god knows how many millions? They did something annoying to my premises, as well. And never made it right. It took the assistance of an electrical contractor to semi-fix the problem. I still have a coil of Comcast drop waiting for the next Comcast truck I see in this neighborhood. I will toss it in the back of the guy's truck...
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Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum | |
| | 
Homebrew1994
Betzwood Basement Brewery
join:2001-11-15
King Of Prussia, PA
1 edit | said by Loker :This should not have happened and it should have been resolved quicker (which this report needs to be fixed because Comcast did remedy it.) I hardly call it Comcast annoying other companies customers...it is one person out of god knows how many millions? Like I said should not have happened in the beginning and once it did happen it should have been resolved without as much grief as this guy was given. Come on though don't be sensationalizing and changing the story by saying they never came to resolve it... The report will not be fixed because it is obvious that the posters on this website and especially the people in charge of posting stories on the front page have a clear bias against Comcast.
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My other cyber-pasttime, Where's George
Miserable Failure | |
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phattieg
join:2001-04-29
Winter Park, FL
 ·Verizon Wireless B..
·Sprint Mobile Broa..
1 edit | Re: Meh... I agree 100%. Comcast is up to 15 million subscribers (God knows how many, but I am not God), and somewhere in the US someone will have a problem. It's just a shame that each time, the hounds are waiting to sniff out a problem. What I'd like to know is the article mentions the use of a fiber optic cable, so who in the hell are they talking about, and why was a fiber optic cable being used? The article says "Comcast cut his line while installing a fiber optic cable for someone else living in the home". Comcast does not do home installations of fiber optics, so what fiber optic line were they installing, and why??? Something sounds a little fishy. Perhaps the tech was doing them a favor by installing the fiber line. Perhaps the customer had a fiber optic router and home network. In either case, the fiber should NOT have been IN the customers house in the first place if it belonged to Comcast. Am I the only one that caught that? This is not news, this is an "oops, I worked out in the sun all damn day and I accidentally cut this mans fiber line, sorry guy" type moment. Now if the tech was SLEEPING, or CREATED AN EXPLOSION WHEN HE RUPTURED A GAS LINE, then yes, that would be news. This is just a "slow news day" article. I submitted a picture and article of the new Motorola boxes that had removable security/cable card slots before they were even released to the public, as well as the Scientific Atlanta boxes into the "send your news here" link, and it never even got looked at, probably because Comcast actually bought the new boxes the FCC forced them to buy, which means they complied with the order. Of course when Verizon didn't comply, the news practically gave them a thumbs up for fighting the issue. This site is ass backwards sometimes, and I myself don't appreciate that. 
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SIPPhone/Gizmo # 17476200648 / PIMPNET Chatline / Ran by Asterisk & Slackware 10.1. | |
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MadMANN
Premium
join:2005-08-19
 ·Comcast
| Re: Meh... said by phattieg :What I'd like to know is the article mentions the use of a fiber optic cable, so who in the hell are they talking about, and why was a fiber optic cable being used? The article says "Comcast cut his line while installing a fiber optic cable for someone else living in the home". Comcast does not do home installations of fiber optics, so what fiber optic line were they installing, and why??? That IS of interest to me as well. This "news" story focuses so much on the screw-up, when the real story is that someone is claiming that Comcast is installing fiber into a home!
If the people who post these news stories really had the public's interest in mind in terms of broadband news, they would have hit that piece of the story a little harder. But they're absolutely NOT biased here, are they? How ridiculous for us to even think of that accusation! 
Maybe tomorrow I'll contribute my own piece about how I put my boots on after my first cup of coffee in the morning. That would be about as informative as this story. | |
| | | | | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: Meh... The "fiber" point was the first thing that stood out in my view. I had to re-read the story a few times to make sure that comcast didn't "cut their fiber line.."
You know, it's funny. ANYTIME someone or something makes it big, everyone wants a piece of it or to bash it, or to tear it down.
Jealousy is an ugly color around here.
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"Complaining is the least path of resistance for the self-serving, the lazy, and I’m told it’s a woman’s prerogative..." | |
| | | | | | bmn
? ? ?
Premium,ExMod 2003-06
join:2001-03-15
hiatus
 ·Packet8
| Re: Meh... said by fiberguy :You know, it's funny. ANYTIME someone or something makes it big, everyone wants a piece of it or to bash it, or to tear it down. Jealousy is an ugly color around here. Yeah, I think that explains this whole story... People are jealous. Easy way to just dismiss it.
Seriously, perhaps the reason "fiber" even appeared is because some numb skull didn't know what he was talking about and just said fiber instead of coax ? I've met some pretty clueless contractors, etc. Or maybe it was the landlord who doesn't know fibre optics from his daily fiber capsules...
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Prove it...
Save the Internet Time (NTP) service, use the pool. | |
| | | | | | | fiberguy
My views are my own.
Premium
join:2005-05-20
2 edits | Re: Meh... ...of all of the posts that had simple "dismissals".. you chose mine.. I wonder why!
And if fiber did appear and this site is pushing the article, then SHAME on BBR for further such crap. How shall we dismiss that?
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"Complaining is the least path of resistance for the self-serving, the lazy, and I’m told it’s a woman’s prerogative..." | |
| | | | | | | | bmn
? ? ?
Premium,ExMod 2003-06
join:2001-03-15
hiatus
·Packet8
1 edit | Re: Meh... said by fiberguy :Simple minds, come simple responses... Rambling nonsense again ?
I see you edited the above out now... Cute.
of all of the posts that had simple "dismissals".. you chose mine.. I wonder why!
And if fiber did appear and this site is pushing the article, then SHAME on BBR for further such crap. How shall we dismiss that? The substance of the story may yet be true, albeit the wording provided by non-technical participants maybe incorrect... But hey, you aren't interested in getting the facts, so... Dismiss it whatever way you wish. Some of us, on the other hand, might actually like to see the facts first.
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Prove it...
Save the Internet Time (NTP) service, use the pool. | |
| | | | | | | | | fiberguy
My views are my own.
Premium
join:2005-05-20
1 edit | Re: Meh... Sometimes you try way too hard dude.. get a hobby.
The claims of jealousy are very much true. What I said about anyone that gets ahead in life, has money, or any substance, there is always someone standing by to tear them down.
PLEASE try to dispute that one.
Your reply to mine is NOTHING but pure garbage.
Also, before you even posted your reply, I edited out part of my comment... looser. I was being a little nicer to you, at first, but it appears, like others, you love to attack anyone with views that aren't the same as yours. | |
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Karl Bode
News Guy
join:2000-03-02 | Re: Meh... Enough. | |
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MadMANN
Premium
join:2005-08-19
·Comcast
| said by Homebrew1994 :The report will not be fixed because it is obvious that the posters on this website and especially the people in charge of posting stories on the front page have a clear bias against Comcast. True dat. There will never be a story about how many dozens of times that I have personally rolled on calls where DirecTv, Dish Network, or Verizon has outright vandalized Comcast property and customer lines during their professional installations.
I had one where a dish installer had cut the actual drop to the house right at the attachment and the customer knew he did it before he left. When the customer told him that his internet service wasn't working, the guy told him to "call Comcast", refusing to splice the cable back together, which would have taken all but 3 minutes of his time and at least gave him service back until we got there to replace it. When I got there, I not only repaired his internet service, but I also re-installed his video as well, as the customer had the Dish receivers packed in boxes with a shipping label before I even had him sign off on the job.
It happens everywhere, but because it happened when Comcast is in the wrong, it makes the front page here. Awesome journalism, folks! | |
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Anonymous_
Anonymous
Premium
join:2004-06-21
127.0.0.1
clubs:
·RoadRunner Cable
·Time Warner Cable
·Time Warner VOIP
| Re: Meh... said by MadMANN :said by Homebrew1994 :The report will not be fixed because it is obvious that the posters on this website and especially the people in charge of posting stories on the front page have a clear bias against Comcast. True dat. There will never be a story about how many dozens of times that I have personally rolled on calls where DirecTv, Dish Network, or Verizon has outright vandalized Comcast property and customer lines during their professional installations. I had one where a dish installer had cut the actual drop to the house right at the attachment and the customer knew he did it before he left. When the customer told him that his internet service wasn't working, the guy told him to "call Comcast", refusing to splice the cable back together, which would have taken all but 3 minutes of his time and at least gave him service back until we got there to replace it. When I got there, I not only repaired his internet service, but I also re-installed his video as well, as the customer had the Dish receivers packed in boxes with a shipping label before I even had him sign off on the job. It happens everywhere, but because it happened when Comcast is in the wrong, it makes the front page here. Awesome journalism, folks! You think that is Bad TWC capped my Satellite
»Who is to pay For the Damage done to Wireing updated | |
| | | | fiberguy
My views are my own.
Premium
join:2005-05-20
| I skimmed the article, but I get enough from what others are saying already.
The way it goes, if Comcast or Time Warner, AT&T - WHOMEVER, cuts someone service, it's the the person who cut or damaged the 'what ever' to fix it anyway. If the Speakeasy line was damaged by comcast, the Speakeasy subscriber should have called Speakeasy to repair the damage and SE would have gone after comcast, if they felt like it.
Providers damage each other's lines all the time. However, unless it's obvious tampering, its just part of doing business.
There have been times where techs, who know what they are doing, will fix their own damage.. it happens.
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"Complaining is the least path of resistance for the self-serving, the lazy, and I’m told it’s a woman’s prerogative..." | |
| | | ashworth
join:2001-10-06
Pittsburgh, PA | That's rich ! Smoke another .... | |
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MadMANN
Premium
join:2005-08-19
·Comcast
| Re: Meh... said by ashworth :That's rich ! Smoke another .... Looks like you beat him to it. | |
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jamez818
please hold during the silence
join:2000-09-18
Sunland, CA
1 edit | Madman, If it were a Telco doing it, you would hop right on it and defend them just like the cable co right???
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just whiners and complainers... | |
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MadMANN
Premium
join:2005-08-19
·Comcast
| Re: Meh... said by jamez818 :Madman, If it were a Telco doing it, you would hop right on it and defend them just like the cable co right??? I am not defending Comcast. They screwed up.
What I AM saying is that the type of screw up that occurred happens probably every day somewhere in the country with every company of its type, whether telco, sat, or cable. However, the people who report the news here pick Comcast or TWC out of all of them to post about on the front page.
I remember when people were complaining that their flower gardens were being disturbed and destroyed by Verizon's contractors installing FiOS. The news team here decided to make a satire out of it, making fun of those people who were complaining. "FiOS destroyed my Geraniums" (HAHA). The mood of the story was that these people shouldn't whine because such things are part of progress.
But, if Comcast cuts limbs off of a tree while working in the right-of-way while maintaining or upgrading their plant, there would be no humor implanted anywhere. "Comcast destroyed my yard and cut down my trees!" (No HAHA).
Verizon took over 5 days to repair my phone service and I have 2 small kids with no cell service at my home. I posted about it in the forums, so why didn't the DSLR news people report it? Because it wasn't news. That stuff happens everywhere all of the time with all different types of services. Plus, it wasn't Comcast. | |
| | | | | Tim2
Premium
join:2006-06-19
| Re: Meh... said by MadMANN :But, if Comcast cuts limbs off of a tree while working in the right-of-way while maintaining or upgrading their plant, there would be no humor implanted anywhere. "Comcast destroyed my yard and cut down my trees!" (No HAHA). Get serious... if Comcast cut a tree limb, the headline here would be, "Comcast deforesting America -- could they be the cause of global warming?" | |
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Loker
Premium
join:2004-07-11
Fargo, ND
clubs:
| Re: Meh... said by Tim2 :said by MadMANN :But, if Comcast cuts limbs off of a tree while working in the right-of-way while maintaining or upgrading their plant, there would be no humor implanted anywhere. "Comcast destroyed my yard and cut down my trees!" (No HAHA). Get serious... if Comcast cut a tree limb, the headline here would be, "Comcast deforesting America -- could they be the cause of global warming?" I got a laugh out of that one...
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"While preceding your entrance with a grenade is a good tactic inQuake, it can lead to problems if attempted at work." -- C Hacking | |
| | | | | | fiberguy
My views are my own.
Premium
join:2005-05-20 | Too funny... but don't you think the headline would have read "comcast responsible for global warming?"  | |
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Homebrew1994
Betzwood Basement Brewery
join:2001-11-15
King Of Prussia, PA
| Re: Meh... said by NbWY1 :said by Homebrew1994 :The report will not be fixed because it is obvious that the posters on this website and especially the people in charge of posting stories on the front page have a clear bias against Comcast. I have a clear bias against Comcast. Are you a customer, former customer or do you just not like them?
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My other cyber-pasttime, Where's George
Miserable Failure | |
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LiamJunket
Premium
join:2002-03-03
Ocean City, NJ
·Comcast
|  Problem fixed by Comcast in less than a day
This tech, Yoseph, was very polite, entertained all our questions with convincing, competent answers- even threw the ball for my dog a few times.
Yoseph spliced the wires back together, told us it would last until our own ISP guys could put it right for good (Covad is scheduled for friday morning).
So, the tubes are no longer clogged with horses and poker-chips. We're back up and running like before. I wish they would solve my problems that quickly.
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Internet News
My BLOG
My Web Page | |
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ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA
| Re: Problem fixed by Comcast in less than a day Not quite that simple. That happened after long phone attempts, a missed appointment and even going down to the local office. Only by luck did he happen across two Comcast sales guys who made a few calls to get a tech out to temporarily fix the issue.
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Macintosh Users Group Serving the Inland Empire | |
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Combat Chuck
Too Many Cannibals
Premium
join:2001-11-29
Erie, PA
| Re: Problem fixed by Comcast in less than a day said by ColorBASIC :Not quite that simple. Lets just understand tho, this is an industry wide problem. No one wants to touch the others lines, and they pretty much assume that no one does, so when the lines do get screwed up you're kinda left sitting in the middle.
I have Comcast digital phone but the old Verizon line was still attached to my house. One day a garbage truck hits the old Verizon line leaving half of it laying in my yard and the other half dangling in the middle of the street. I call Verizon and they say I'm not a customer and to call Comcast, I call Comcast and they say it's not their line so they don't want to touch it. Meanwhile there's a Verizon line dangling in the middle of the street waiting to get snagged by a car ripping both companies equipment off the pole.
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Mooooooo!!! | |
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Rick
Premium,MVM
join:2001-02-06
Waterbury, CT
clubs: 
1 edit | I wasn't aware that Comcast was in the business of installing fiber optic cables in peoples homes.
The article also goes on to state:
"I share a house with my landlord. He lives in the basement, I and my two roommates live on the first floor. "
His landlord lives in the basement? Sounds to me like it's an illegal "apartment" to begin with. The writer also says that they're "paying for the TV portion". What's going on here is that two different families are/were splitting one service. Comcast has every right to cut those wires. The guys lucky he isn't in jail instead for theft of service.
the article also says..
"Comcast told him he should upgrade to some fiber optic nonsense since he'd have to do it sooner or later in the near future."
Bullsh**...Comcast wouldn't be saying that because again..they aren't engaged in the fiber optics to the residence business.
Really BBR...you should critique these stories a bit better before piling on with the criticism yourself.
Right there are just three VERY questionable things about this story which would have certainly given me great pause in even reprinting it at all. | |
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ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA
1 edit | Re: I wasn't aware that Comcast They cut his PHONE line, not his cable line.
Meanwhile there is nothing illegal about having "roommates". | |
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See 15 replies to this post | |
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phattieg
join:2001-04-29
Winter Park, FL
·Verizon Wireless B..
·Sprint Mobile Broa..
| said by batterup :said by Rick :Comcast has every right to cut those wires. Comcast has a right to cut telephone wires? Very interesting, is that Comcast's official opinion? I guess a company that sends murders to your house thinks they have a right to do what ever they want. Come to my house and cut my telephone wire; I'll be waiting. EXCUSE YOU! The person was a CONTRACTOR, not an actual EMPLOYEE. The difference? He was not on Comcast's payroll, so he was not subjected to the same "screening" process that Comcast uses. He would NOT have been hired if he was suspected for anything like murder. Get your facts straight. Again, this was not something that Comcast should have even touched in the first place. Comcast does NOT hook up fiber optic service in homes, PERIOD. End of story. The tech should be fired for even screwing with any equipment that is not a TV, or ethernet cable to a PC. If you use a Gigabit router, the job is in the subscribers hands when it comes to connecting the service. The system requirements for Comcast HSI is one computer with Windows XP/Vista or Mac OS 10 or greater, 1 ghz processer, and I think 256 megs of RAM, with I think 1 gig of hard drive space, and an ethernet or USB port on the PC. If you have anything else, the modem can be activated, but the techs should NOT configure the device. Sorry, but the tech was wrong for even touching the fiber optic line.
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SIPPhone/Gizmo # 17476200648 / PIMPNET Chatline / Ran by Asterisk & Slackware 10.1. | |
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Homebrew1994
Betzwood Basement Brewery
join:2001-11-15
King Of Prussia, PA
| Re: I wasn't aware that Comcast said by Jovi :It would be a cold day in hell before I'd cut my own line to the interent/phone service just to make Comcast look bad. All that hassle for that? Com'n Rick. No, the assertion is that the entire story is fiction.
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My other cyber-pasttime, Where's George
Miserable Failure | |
| | | | rahvin112
join:2002-05-24
Sandy, UT
| Re: I wasn't aware that Comcast Yes and the pictures included in the story are simply photoshop creations, right? So what if the clueless individual commented about fiber optics. Anyone with common sense would realize it's just a non-techie or wanna-be-techie making a comment about something he really didn't know what it was for (as it's apparent he got the info from his landlord, likely the most uniformed person he knows times 10). What makes the story real is the PHOTOGRAPHS of the cut phone line going into one of the VERY old Qwest phone boxes. | |
| | | sunburnt
join:2007-08-01
San Jose, CA
| I totally agree that comcast operates in without responsibility Two times in the recent past they made changes to outside cable box that affected me without informing me or checking out if this caused anything unintentional. Once they left me without internet connection, other time they left me without cable for a month.
Also they refused to credit me for the time this problem was there saying that I did not report to them earlier.
The problem was that I was going out of station and could not have been available with is required for service call. | |
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Rick
Premium,MVM
join:2001-02-06
Waterbury, CT
clubs: | Re: I totally agree that comcast operates in without responsibil Why did you have to be available if it was an outside cable box? | |
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jamez818
please hold during the silence
join:2000-09-18
Sunland, CA | Re: I totally agree that comcast operates in without responsibil They require someone be home if not they will not roll out a tech.
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just whiners and complainers... | |
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imrf
Premium
join:2002-06-06
Utica, MI | Re: I totally agree that comcast operates in without responsibil That's not true. | |
| jc100
join:2002-04-10 | I know the Problem It's with the attorney who will sue the living SH*T out of them + damages incurred as a result of lost productivity that the home owner has experienced... Ah yes, get a good attorney on this and comcast could be taken for a great raping. | |
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Cabal
Premium
join:2007-01-21
Boston, MA | Re: I know the Problem Let us know how that goes. | |
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phattieg
join:2001-04-29
Winter Park, FL
·Verizon Wireless B..
·Sprint Mobile Broa..
| Re: I know the Problem said by Cabal :Let us know how that goes. Yeah, I am interested to see what the attorney says that will bring Comcast to their knees. You may be able to hire a decent attorney, but with the money Comcast has, they have 10 good attorney's for every 1 good attorney you can afford. If it makes you mad, deal with it, thats the price to pay when you try to sue a company with millions of dollars. 9 times out of 10, if you can be paid to shut up, they'll settle with you out of court. Most people take the money, because they don't want to keep going to court, and the attorney's know this, and usually urge the people to take the money instead so they can make a quick buck too.
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Homebrew1994
Betzwood Basement Brewery
join:2001-11-15
King Of Prussia, PA
1 edit | said by jc100 :damages incurred as a result of lost productivity that the home owner has experienced Upon reflection, I do not wish to post. Take me back!
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My other cyber-pasttime, Where's George
Miserable Failure | |
| dadrinkdropp
join:2007-08-05
Pleasantville, NJ | Comcast Rules.! Comcast is the Shizzinit.  | |
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MrWags
What Would Scooby Doo?
join:2004-03-10
Sycamore, IL | Absolutely Comcraptic I live in a 2 flat, and Comcrap installers worked on the neighbor, and pulled my phone line out of the NID! They would NOT take responsibility or even apologize! | |
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spg
Grrrr
join:2001-10-31
NOT Texas!
1 edit | Welcome to the world of deregulation. More than likely the "technician" just cut the wires without checking first if there were other ones already working on the inside wire. Or worse...
The inside wire belongs to the property owner. In this case, the inside wire was supporting more than one customer from more than one service. The cable guy either didn't check and accidentally cut the other subscribers out, or was lazy, didn't care and didn't want to run new wiring.
We see it too many times, and the subscriber gets billed for the f@#$ up. Bottom line is that the property owner needs to take charge and be aware of what's going on. On the flip side, if the company wants to be taken seriously, they need to investigate and fix any wrongs it did.
The correct way? The property owner needs to rewire the house so that each flat/room/apt/whatever has it's own wiring. It's called "home running" and it's now the code. That way the tech merely tones back to the network connections and ties down the appropriate wires.
Sorry the answer is not so glamorous or sensational. | |
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MrWags
What Would Scooby Doo?
join:2004-03-10
Sycamore, IL
| Re: Welcome to the world of deregulation. said by spg :More than likely the "technician" just cut the wires without checking first if there were other ones already working on the inside wire. Or worse... Our building has separate everything, including NIDs for utilities. The dumb a** installers pulled the wires from BOTH! | |
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newview
Ex .. Ex .. Exactly
Premium
join:2001-10-01
Parsonsburg, MD
| Sounds REALLY familiar . . . quote:
Comcast did nothing to remedy the error, apparently going so far as to tell the customer that the problems were with his home or his landlord.
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Titus Pullo
I came, I saw, I slept
join:2004-06-26
·Embarq
| Comcast annoyed me time and time again, do I dumped their HSI, keeping only TV service. But they got me anyway.
Their last love fest came while stringing new cable up my street - a feeder line for a new development somewhere up the road. They subcontracted the work out to tree hackers that left -- three times -- debris all over the yard and street. One of the trees (a Dogwood) has since died. No, I can't prove it was due to these clowns, but I'd put even money on it. Yeah, go on with your pro-corporate mewling, I'm used to it. I take what amounts to the same every morning after breakfast and coffee thing is, mine smells better.
Just remember that the bigger they get the higher they climb, and the higher they climb the more of their ass is in your face because they simply don't care about anything but the bottom line from waaaay up there. Today's dollar rules; anything else isn't their problem.
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ebubman
join:2002-01-17
Enola, PA | comastic? any time i call comcast, i feel love (LOL!!!!) | |
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