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story category Comcast Blacklisting?
Legitimate domains getting the axe
(old news - 11:03AM Thursday Jul 03 2003)
tags: cable
A growing number of users in our forums are complaining that Comcast is e-mail blacklisting many legitimate sources. According to some users, the cable giant is blocking legitimate e-mail forwarding services such as bigfoot.com, and pobox.com, as well as private domain hosting services such as mailex.net (though this has been unconfirmed). Aside from a scattered number of threads in our Comcast forum, there are also some complaints emerging from the official Comcast support forums (must be registered). Update: Apparently at least Pobox.com is admitting there's a problem.

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Forums » Comcast Blacklisting?
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Post a:
toasterhead1
Toasterhead

join:2002-07-01
Norcross, GA
clubs:

Definatly do not like the new email

Connecting to the mail servers takes forever compared to att

I'm getting more spam - and I never signed up with one thing with my comcast or att email... thats what hotmail is for

And they are comcasting erm i mean black listing legitamate sources
Kanaric

join:2003-06-09
Worth, IL

Re: Definatly do not like the new email

LOL. In my area the term comcasting means something different. Guess thats something new to add to websters dictionary.

Comcasting for us is the equivellent of saying you are having an unstable connection/timing out/modem troubles. Especially if its been going on for a while.

coastdweller4
"Teh Fff Wizard"

join:2002-01-29
Modesto, CA

Related?

»www.webhostingtalk.com/showthrea···d=159986
ChicagoCPA

join:2001-12-02
Mokena, IL

Seems like a one man campaign on the Comcast forum

If you read the forums, it seems like two Anonymous users (could be the same person, given the wording similarity) are posting every thread where comcast has blocked an ISP. Given the amount of spam that I receive, I am pleased that there are some consequences to having spammers use your services.

As far as I am concerned Blacklist them all.

oliphant5
Got Identity?
Premium
join:2003-05-24
Corona, CA

Re: Seems like a one man campaign on the Comcast forum

Amen. I have no problem with the blacklisting either.

scaredpoet

join:2001-03-26
Monmouth Junction, NJ

Re: Seems like a one man campaign on the Comcast forum

That's all fine and good, but they're blacklisting domains such as pobox.com. Most poeple on pobox (myself included) use the service because it has spam *filtering* technology that you have complete control over. All of my mail goes through pobox, and if some spammer has found a way to circumvent spam filters, I can add a filter of my own. Not to mention, a LOT of former attbi users have pobox because they like the idea that if their e-mail address ever changes (and it has of course), then they won't have to sweat it because they've given out their pobox.com address instead. You just direct pobox to forward mail to the new domain and you're done.

Why comcast would block legit domains is beyond me. Maybe they just don't like admitting that their customers are tired of their e-maill address changing so often, and have to resort to remailer services like bigfoot and pobox.

Also, see:

»www.pobox.com/spam_policy.html
Nice Try5

join:2003-04-17
Silver Spring, MD

Why don't you just stop being lazy, or cheap, and do a little homework and figure out how to facilitate your own spam filtering mechanism. There are plenty of support forums on the web, including here at dslr that provide help and assistance in setting up filters for spam. Or you could purchase, for a nominal fee, a helper utility for your email client.

Stop asking everyone else to do your work for you. If you were naive enough to give some 2bit website your "real" email address or ignorant enough to sign up for some e-mailing list with your primary email account, then shame on you.

I, for one, don't want comcast blocking ANY email sent to me. I hate spam as much as anyone else but if someone doesn't want to look out for themselves, it's their problem not the ISPs.

oliphant5
Got Identity?
Premium
join:2003-05-24
Corona, CA

Re: Seems like a one man campaign on the Comcast forum

If you want unfiltered mail get your own domain mail.
[text was edited by author 2003-07-03 12:07:14]
Nice Try5

join:2003-04-17
Silver Spring, MD

Re: Seems like a one man campaign on the Comcast forum

Try telling the post office to implement a spam snail-mail filter so you don't get so much junk mail in your mailbox at home.

First of all they'll tell you to jump off a bridge and second of all, I PAY for comcast mail and EXPECT to get ALL the mail addressed to me. If you get junk mail it's your problem, NOT MINE and others who are missing emails from comcast blacklist ips.

Tell a comast business account holder that you don't care if he/she losed 1000's a day because of missed emails due to comcast's buggy isp blocking email system. He/she will spit in your face.

Now go talk crazy somewhere else. We're all stocked up here. (-Jack Nicholson)

oliphant5
Got Identity?
Premium
join:2003-05-24
Corona, CA

Re: Seems like a one man campaign on the Comcast forum

said by Nice Try5 See Profile:
If you get junk mail it's your problem, NOT MINE and others who are missing emails from comcast blacklist ips.
Actually it looks like this is your problem doesn't it?

Blacklist on Comcast!
Nice Try5

join:2003-04-17
Silver Spring, MD

Re: Seems like a one man campaign on the Comcast forum

Hardly. I don't even use comcast except for email I don't care to receive. I just like provoking people. I run my own email server and I've never been compromised

Have a nice day.
jsouth
Jsouth

join:2000-12-12
Wichita, KS

Re: Seems like a one man campaign on the Comcast forum

AHH. A troll. We see now.
Nice Try5

join:2003-04-17
Silver Spring, MD

Re: Seems like a one man campaign on the Comcast forum

No, not a troll (well sort of). Just having fun on the day before this fine 3 day weekend coming up

It's supposed to be nice here in MD.

Jetta392
Premium
join:2002-07-14
Martinsville, NJ

Re: Seems like a one man campaign on the Comcast forum

Stop going to penis enlargement sites and you won't get any spam! LOL
Nice Try5

join:2003-04-17
Silver Spring, MD

Re: Seems like a one man campaign on the Comcast forum

Hey, I got friend who's cousin had an ex-wife who's brother-in-law responded to one of those and he said it worked.

So don't come on here telling me it's not true.

oliphant5
Got Identity?
Premium
join:2003-05-24
Corona, CA

Re: Seems like a one man campaign on the Comcast forum

LMAO
carnesr

join:2002-11-16
Sault Ste Marie, ON

said by Nice Try5 See Profile:
Hardly. I don't even use comcast except for email I don't care to receive. I just like provoking people. I run my own email server and I've never been compromised

Have a nice day.
sounds like you need to read the acceptable use policy, running mail servers are not aloud

oliphant5
Got Identity?
Premium
join:2003-05-24
Corona, CA

Re: Seems like a one man campaign on the Comcast forum

He doesn't use Comcast. His service pay permit serving.

basarman

join:2000-09-24
Sharon, MA
According to a number of people who have posted and/or sent messages to me in response to some of my posts, they are blocking many private domains, depending on the servers that process their mail.

jrst

@attbi.com

pobox.com provides a great service--one email address that never changes, regardless of the changes in the ISP landscape. Which is invaluable to those of us who have been using the Internet (and email) since dirt. I suggest you look at pobox (or a similar service), and the reasons why people pay for that service. You might learn something.

basarman

join:2000-09-24
Sharon, MA

That's great, except the services being mentioned do not have a reputation for being used by spammers. It's why I chose the one I did. In fact, the one I use does not provide the ability to send email from one person to another through its services (i.e., no open relay). It simply collects my email and forwards it where I tell it to.

Anyway, have you gotten any less spam over the past couple days as a result of this? I see a lot of messages on the forums from people who claim to be getting substantially more all of a sudden.

I think a solution tailored to actually fix the problem would be most appreciated. Burning down the house to get rid of the ants doesn't make sense.
Nice Try5

join:2003-04-17
Silver Spring, MD

Re: Seems like a one man campaign on the Comcast forum

said by basarman See Profile:
That's great, except the services being mentioned do not have a reputation for being used by spammers.
The point I was trying to get across was just that. Comcast, in their infinite wisdom, has started using a technology that obviously isn't ready for prime time. As a result, legitimate business will suffer. I still don't think they should filter at all though.

quote:
Anyway, have you gotten any less spam over the past couple days as a result of this? I see a lot of messages on the forums from people who claim to be getting substantially more all of a sudden.
See my response above. I don't use comcast email.

quote:
Burning down the house to get rid of the ants doesn't make sense.
Good analogy. Too funny!!!

scaredpoet

join:2001-03-26
Monmouth Junction, NJ

An update from pobox...

From pobox:

July 2, 2003 (Updated 8:35 PM): Problem delivering mail to AT&T/Comcast

At approximately 11:30 a.m. EDT, AT&T/Comcast updated their spam filters such that mail passing through certain pobox.com mail exchange servers was bounced. We contacted AT&T about the problem immediately, and took steps to work around the problem until we heard from them, but it has grown increasingly worse throughout the day. Since AT&T has been unable to provide a time estimate on when this problem would be fixed, we are now holding mail for all accounts forwarding to the following domains:

comcast.net
att.net
attbi.com
If you have more than one forwarding address, your mail is still being sent to your unaffected account; when the problem is resolved with AT&T/Comcast, all your held mail will be delivered to your affected account.
If your only forwarding address is at one of those affected domains, we have set up a temporary IMAP account for your Pobox address. You can find instructions on how to set this up at »www.pobox.com/mailstore.mhtml.

More instructions on how to set up an IMAP account should be found in the help documentation for your email program.

You may prefer to add a second forwarding address to your account. Any mail held in your IMAP account will be forwarded to your affected forwarding address once the problem is resolved.

Additionally, we recommend that all users with affected accounts contact customer service at these ISPs requesting that the pobox.com mail exchange servers be removed from their blacklist. In general, the more complaints they receive, the faster the problem will be resolved.

We are committed to resolving this problem swiftly, and with minimal disruption to your service. If you have any further questions about this matter or you need any further assistance, please contact us at pobox@pobox.com.

MPScan
Premium
join:2001-08-24
Boston, MA

Domain E-Mail

I have to agree with one of the posters above. If you want e-mail that NOBODY else has control over, get your own domain name and find a mail hosting provider. I have a domain with godaddy and a hosting account with a provider. You can get a domain for as little as $8/yr and hosting for under $10/mo or you can host yourself for free. It works great here and as an added bonus, as long as you don't give the e-mail out in 'public' places, you won't get spam as spammers target huge domains like aol.com and comcast.net rather than mikespersonalmail.com

Archivis
Your Daddy
Premium
join:2001-11-26
Earth

Re: Domain E-Mail

Thats what I do... cept i pay $40/year for my host...

Oh and i run a site off that too

MPScan
Premium
join:2001-08-24
Boston, MA

Re: Domain E-Mail

What hosting provider do you use?

Archivis
Your Daddy
Premium
join:2001-11-26
Earth
·Verizon FIOS


Re: Domain E-Mail

cclhosting.com

A ton of people here use that host. Absolutely excellent service. I email support and I get a reply in 20 minutes or less (during normal hours that the sun still shines)
--
The Internet Hitman | TIHM chat | Going Against the Grind

[text was edited by moderator]

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast

Re: Domain E-Mail

said by Archivis See Profile:
Absolutely excellent service. I email support and I get a reply in 20 minutes or less
Shouldn't you not need to email tech support if you get good service?
--
Jewel got Britney-fied! There is hope for the world yet!

Archivis
Your Daddy
Premium
join:2001-11-26
Earth

Re: Domain E-Mail

My own ignorance was the reason for contacting them. I've contacted them only once regarding an issue on their end, and that was my data logs not having me as read permission.
systems2000
What? You Say It's Fixed. Hah

join:2001-11-29
Cyberspace
·Embarq


Why should I have to pay another $18/Year just to not have Comcast filter my mail? If they want to filter mail, let them give users the option to sign-up for the service, instead of wholesale blocking. I pay Comcast over $60/Month for their HSI service and I don't want them telling me what I should or shouldn't get from the Internet.
Nice Try5

join:2003-04-17
Silver Spring, MD

Re: Domain E-Mail

said by systems2000 See Profile:
I pay Comcast over $60/Month for their HSI service and I don't want them telling me what I should or shouldn't get from the Internet.
Finally!! A voice of reason.

I don't use comcast's email but I shouldn't have to pay for other user's incompetence. (no offense to anyone intended)

See 16 replies to this post

madylarian
The curmudgeonly
Premium
join:2002-01-03
Parkville, MD

said by systems2000 See Profile:
Why should I have to pay another $18/Year just to not have Comcast filter my mail?
The point to having your own hosted domain name and email account is that you have complete control over it; much more so than the address offered by ANY ISP. In most cases, you download from the mail servers hosting your domain's account so you do not have to deal with Comcast's filtering at all. But more than that, your address does not change when you change ISPs. It's always yours for as long as you pay for it.

I've had a domain with Quantum Internet (www.qis.net) for about 7 years and 4 different ISPs. They have a proprietary spam and virus filtering system that not only works well but offers the customer the ability to determine the filtering level. Their reliability and support have been absolutely first rate. At $25 a year they may not be the cheapest one around but they are certainly one of the best.

mady
--
Honi soit qui mal y pense
systems2000
What? You Say It's Fixed. Hah

join:2001-11-29
Cyberspace
·Embarq

Re: Domain E-Mail

said by madylarian See Profile:
The point to having your own hosted domain name and email account is that you have complete control over it; much more so than the address offered by ANY ISP. In most cases, you download from the mail servers hosting your domain's account so you do not have to deal with Comcast's filtering at all. But more than that, your address does not change when you change ISPs. It's always yours for as long as you pay for it.
This is fine and it's what I've been doing for several years now with about a dozen domains in my name, but MX Forwarding still passes the e-MAIL through the comcast accounts. Granted I can spend $8.99 a year for my hosting company to supply:

Starter e-MAIL plan

    •Check your Web Mail through a Web page. Access your webmail at webmail.yourdomain.com
    •5 e-mail addresses to share with friends or family! (bob@yourname.com, sally@yourname.com)
    •Organize your mail through personal folders.
    •Use any valid e-mail client(Outlook, Eudora etc.) to send and read e-mail.
    •Create your own personalized e-mail address
    •1 Free Redirect or Catch All account
    •1 Free Auto-Responder
    •5 Megs Storage
    •Webmail
    •POP3/SMTP Access
But this would be like having the phone company screen and block business calls, so as to protect customers from telemarketers. So what happens when you are expecting a call from the credit card company to straighten out your credit because someone has stolen your identity?

madylarian
The curmudgeonly
Premium
join:2002-01-03
Parkville, MD

Re: Domain E-Mail

said by systems2000 See Profile:
This is fine and it's what I've been doing for several years now with about a dozen domains in my name, but MX Forwarding still passes the e-MAIL through the comcast accounts.
Not if you are downloading from someone else's pop servers. And I know that there are some accounts where you can access their smtp servers as well, though I, myself, don't have that capability.

quote:
But this would be like having the phone company screen and block business calls, so as to protect customers from telemarketers. So what happens when you are expecting a call from the credit card company to straighten out your credit because someone has stolen your identity?
I'm not sure what this has to do with having an email account outside of Comcast's domain. But, as I said, the email I download goes through the mail servers of the ISP who hosts my email/domain, not Comcast's mail servers.

For the record, my email ISP uses something called QGuard MX (»www.qis.net/spam.php) and it works great.

mady
--
Honi soit qui mal y pense
systems2000
What? You Say It's Fixed. Hah

join:2001-11-29
Cyberspace
·Embarq

Re: Domain E-Mail

said by madylarian See Profile:
I'm not sure what this has to do with having an email account outside of Comcast's domain.
It has to do with purchasing a second service that I should already have with my initial account. Like I said in the beginning, if they want to have a A/V or spam filtering system on users e-MAIL accounts, then let it be an opt-in service.

Look, I'd rather they spent the money on stabilizing users connectivity and providing better customer service, then for them to worry about what content their portal has to offer or what mail gets through. If users want these services, then why not offer them at an additional cost (say $1-2/mth) for each service (like the phone company) or reduce my monthly cost, since I'm not using these services.

I'm already considering dropping Comcast and going back to dial-up. It's not what I want to do, but if they keep acting like they want to be an AOL or Compuserv service, I'm gone, even if it means going back to dial-up (which is the only choice I have).

madylarian
The curmudgeonly
Premium
join:2002-01-03
Parkville, MD

Re: Domain E-Mail

said by systems2000 See Profile:
If users want these services, then why not offer them at an additional cost (say $1-2/mth) for each service (like the phone company) or reduce my monthly cost, since I'm not using these services.

........ but if they keep acting like they want to be an AOL or Compuserv service, I'm gone..........
The sad fact is that an AOL-type, all-in-one, give-me-lots-of-pretty-flashy-eyecandy IS what the majority of customers want. Maybe not those that post in these forums, but we are a small minority of Comcast customers.

mady
--
Honi soit qui mal y pense

Archivis
Your Daddy
Premium
join:2001-11-26
Earth
·Verizon FIOS

Re: Domain E-Mail

Mady is right. These companies are profit driven. If the small group of techies on dslreports don't want it, but a very high percentage of their customers do... guess what? The techies get screwed. Call and bitch all you want, their profits are going up.
--
The Internet Hitman | TIHM chat | Going Against the Grind

Shipon
Roflcopter
Premium
join:2001-12-05
Anaheim, CA

said by MPScan See Profile:
I have to agree with one of the posters above. If you want e-mail that NOBODY else has control over, get your own domain name and find a mail hosting provider. I have a domain with godaddy and a hosting account with a provider. You can get a domain for as little as $8/yr and hosting for under $10/mo or you can host yourself for free. It works great here and as an added bonus, as long as you don't give the e-mail out in 'public' places, you won't get spam as spammers target huge domains like aol.com and comcast.net rather than mikespersonalmail.com
Great idea. I use my domain as my e-mail address.

That, and I love having the word "monkey" in my email address
--
OC Forum: They have overclocking, I have overblabbing.

Check my blog out: http://www.infinite-monkey.net
rotbau

join:2000-08-24
Minneapolis, MN

I don't know if I agree with the statement that if you want good email service, host your own or have someone else do it. You pay comcast for a service and they should deliver.

A lot of people just want email to work reliably - which is not too much to ask. They don't want to take the time or spend the money on rolling their own or paying someone else to do it.

Email is part of the service they offer so they should at least try to do it compentently. Expecting someone to run or pay someone else to run their own mail is kind of like having phone and voice-mail from your telco but still having to use an answering machine cause the vm never works. I have been running my own mail servers for 4 years, but I do it because I want to, I don't expect my parents to have to do the same.

regards,
rotbau
huntandpeck

join:2002-01-01
Alexandria, VA

I have my own domain for email purposes, which was being hosted by a third-party. My ISP decided that that host was responsible for too much spam, so they blocked all traffic from it and I had to scramble to get another host. I went more than two days before I realized that my mail was cut off, then another day, or so, getting things switched. To make matters worse, after I started paying for a service that I was getting for free, my ISP had an about turn, but I'm under contract.
DCDave

join:2000-10-11
Aurora, CO

At least one less black hole

It appears that Comcast is 'fixing' things.

I use namesdirect.com (efwd.dnsix.com) as my forwarding service. I am now receiving e-mails on my comcast account that have have been forwarded through namesdirect.
SideSwiped8

join:2003-05-07

whatever, leave my mail alone

Look, as was said before, comcast mail shouldn't be filtered for spam, first, I signed up for only 3 news letters and guess what? that's ALL I receive. Never use that addy for anything but what I felt was critical, comcast doesn't publish email addresses, so why should my email be filtered due to all the fools that can't read the privacy policies of the sites they sign up for? Those links and policies are there for a reason and you are told point blank that your information will or will not be published or sold for advertisement purposes.

basarman

join:2000-09-24
Sharon, MA

Issue Appears to be Resolved

Although the bickering is interesting, I think the need for it has come to an end. The issue appears to be resolved. Reports on the forums (both here and on forums.comcast.com) are that mail processed through bigfoot, pobox, and the various blocked private domains now is being delivered. Thank you to all who raised a stink. All things considered, Comcast managed to turn this around pretty quickly. I am sure being made aware of it by all of us made a difference.

antandbee

@atlantech.net

Re: Issue Appears to be Resolved

I am not a comcast customer -- just someone who has a sister-in-law and a friend who use the service, but today, when trying to reply to them, my letters bounced, since my private, small ISP is apparently blocked in Comcast's effort to reduce or eliminate spam. I wish, as you suggest, the issue could be considered resolved, but no, depending on the ISP of a legitimate, non-spamming correspondent who wants to write or respond to a Comcast customer, the way is blocked. Comcast addresses appear to be able to send, but not receive mail from the blocked ISPs. I was advised to fill out the on-line form (and did, as advised, several times), and to write to abuse@comcast.net (I did and it bounced, naturally).

DJQuantum




thumbs down from:
basarman See Profile

Comcast just jumped on the bandwagon

Ok if you people are to ignorant to notice many ISP's in the world are starting to crack down on spam, bulk mail, and the systems that allow people to send it. This is nothing new and quite frankly its about time, because of idiots sending out billions of messages on how to make supposedly make your penis bigger it slows down mail servers, domain servers, and quite frankly the whole frickin net! Comcast is only doing what many other companies have started doing, stopping these pukes dead in there tracks, quite frankly I'm very happy to know that I'm going to get that much less email about penis enlargement, sex with teens, and better deals on car insurance! if you want this email fine get Hotmail you'll get plenty of it, other wise STFU!!! bunch of crybabies for something thats done as a service to provide you safer, secure, and faster service. With the increasingly massive amounts of bulk email thats senslessly sent accross the net and unwanted at that its climbing to a crippling rate and were talking whole net crippling. billions upon billions of messages sent over the net that just get deleted by most people, if your snail mail was like this we'd have no trees left due to all the paper used. At any rate I just get sick of hearing people bit** about woe is me woe is me, you're not happy with the service go somewhere else like "i have 8 boobies" said heres the first step 1-800-COMCAST.
Forums » Comcast Blacklisting?


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