Comcast Calls Throttling Reports 'Gossip'CSR's response to customer inquiry... ( old news - 09:25AM Wednesday Oct 24 2007) tags: business · bandwidth · cableAs we mentioned yesterday, Comcast isn't being particularly forthcoming about their traffic shaping practices (at least on the record). Their customer service reps apparently aren't either, judging from a post over at Valleywag. An annoyed customer e-mailed the company to complain about their traffic shaping practices, and received a response that suggests the entire firestorm amounts to little more than Internet gossip. I understand you have some concerns over recent web gossip that has suggested Comcast is blocking or hindering customer access to BitTorrent. I will be happy to assist you. We do not block access to any P2P (Peer To Peer) applications, including BitTorrent. We respect our customers' privacy and don't monitor specific customer activities on the Internet, or track individual online behavior, such as which websites are visited. Therefore, we do not know whether any individual user is visiting BitTorrent or any other site. Additionally, Comcast does not "throttle" bandwidth (limit throughput on the network). Comcast also is not traffic shaping or packet shaping. We have a responsibility to manage our network to ensure that our customers have the best broadband experience possible. That means we use the latest technologies to manage our network to provide a quality experience for all Comcast subscribers. This is standard practice for network operators around the world. I do not have specific information to provide to you regarding the details of how we manage our network, or vendors that may be used. Nothing to see here. Move along, folks.
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- CableLabs Greenlights SDV Adapters
- Time Warner Cable Using Fine Print To Foist Caps On Customers
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ztmike
Premium
join:2001-08-02 | um.. How can they sit there and just lie? CSR's don't even get paid that much ..lol | |
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newview
Ex .. Ex .. Exactly
Premium
join:2001-10-01
Parsonsburg, MD
 ·Vonage
| Re: um.. said by ztmike  :How can they sit there and just lie? That's what they were taught by Corporate. | |
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ztmike
Premium
join:2001-08-02
 ·Comcast
 ·AT&T Midwest
| Re: um.. said by newview :said by ztmike :How can they sit there and just lie? That's what they were taught by Corporate. I would tell the customer the truth..fire me if you will, but once i get another job, that would look pretty bad on CC part..fired because i told the truth lol.
--
"I am the worst president in US history, I'm either stupid or dumb most of the time, but people still believe me." George W. Bush | |
| | | | moonpuppy
join:2000-08-21
Glen Burnie, MD
·Verizon Online DSL
| Re: um.. said by ztmike :I would tell the customer the truth..fire me if you will, but once i get another job, that would look pretty bad on CC part..fired because i told the truth lol. Can't tell the truth if they don't tell you what the truth is.  | |
| | | | | axus
join:2001-06-18
Washington, DC | Re: um.. Yeah, I doubt most of the company knows what a Sandvine is or what it does. It doesn't matter what they say, they are sending out these forged reset packets, that is testable and repeatable. | |
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Chuckles
Premium
join:2006-03-04
Saint Paul, MN
·Comcast
edit:
October 24th, @11:22AM
| Re: um.. You're right. No one here knows sh!t (edit: in the call center). I don't even ask my supervisor for help or to answer questions anymore because she doesn't know anything. And rarely do I get answers from upper management or the call center manager herself.
I get better scores on my calls when the customer has an "excellent moment". And to do that I use a nice tone and tell them what they want to hear. I used to get "mediocre moment" because I didn't sound chipper and I told the truth which upset the customer. It's not about helping people it's about getting a good reaction out of them. Comcast knows whats good for you!
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kustomerservice.net | |
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vzw emp
@qwest.net
| Re: um.. The average CSR give is an extension of the PR department. They are trained to give out only the info the company wants the customer hear. Any deviation is frowned upon. Also, most CSR's only know what is given to them. They can give information that has been provided to them but rarely have more than a working knowledge of the product(s) their company provides. Call centers strive for consistency, they want the same questions to get the same responses every time. Nothing against the CSR, but I would not put too much weight into what a CSR tells you. Chances are he doesn't have much more info on a given subject than you do, and at least you are actually using the product/service in question. They are supposed to say exactly what the company trains them to say. If that happens to coincide with the truth then consider yourself lucky. | |
| | | | | | smcallah
join:2004-08-05
Home
| You assume they lie.
The better assumption is that the engineering and operations group doesn't tell all or any of the CSR's what they are doing at any time.
CSR's generally only need to know that something is broken and that it is being fixed so they can relay that to customers. CSR's are not told what new devices are policies are being placed in the network, as there is no reason for them to freely give that information out to most customers. Especially when the average CSR will not even know what any of it means, so they'll just BS a customer with it anyway.
This CSR is probably just responding in a way that shows they are not told of these types of network changes. And if Comcast is trying to keep their Sandvine implementation quiet, then the last employees they are going to tell are going to be ones that talk directly to customers every minute of the day. | |
| | | 
swhx7
Premium
join:2006-07-23
Elbonia
·RoadRunner Cable
edit:
October 24th, @11:39AM
| Re: um.. So either the tech people, PR people and executives don't coordinate to get their story straight; or one part of the company conceals things from another to deceive the public.
Consider this whole episode of packet-forging and contradictory and evasive explanations, together with Comcast's reputation for poor service - outages, missed appointments, bungled installations and so on. (Edit: not to mention the notorious secret caps.)
What it all points to is that there's something wrong with Comcast's corporate culture. It looks like a dysfunctional company. It's big and profitable because of local monopolies. If it had to compete it would either improve or be beat out by ISPs that treat customers better. | |
| | AquaBlaze
Premium
join:2004-02-02
Encino, CA
| Clearly they want their job. Their position isn't one to actually serve the customer. A CSR's job is to recieve the input from the customer, input it into their preform guide, and read off the resulting instructions from the screen. Once you start talking to the techs, then you might actually get somebody who knows what they're doing. | |
| | | moonpuppy
join:2000-08-21
Glen Burnie, MD
·Verizon Online DSL
| Re: um.. said by AquaBlaze :A CSR's job is to recieve the input from the customer, input it into their preform guide, and read off the resulting instructions from the screen. I would guess a CSR's job is to keep someone from cancelling the service.
Maybe they need to hire the retention people from AOL.  | |
| |
CSR
@comcast.net
| CSRs are told the exact same thing you are, if you believe it, how are you going to know you're lying?
Friday, October 19, 2007
ONLINE INFORMATION
Comcast High-Speed Internet Customer Access to BitTorrent
An in-depth AP story suggests Comcast is hindering its customers’ ability to use BitTorrent, a peer to peer file sharing application. Comcast does not block access to any applications, including BitTorrent.
We respect our customers’ privacy and we don’t monitor specific customer activities on the Internet or track individual online behavior, such as which websites they visit. Therefore, we do not know whether any individual user is visiting BitTorrent or any other site.
Customers may call in to inquire about limited or blocked access to such applications. Please use the attached updated talking points to address these questions.
> | |
| | 
dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ | I guess sandvine isn't hampering anything either. | |
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD |  Funny
--
Only SHATNER is Kirk. | |
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Rick
Premium,MVM
join:2001-02-06
Waterbury, CT
clubs:  | Re: Come clean,Comcast! Who's to say comcast isn't telling the truth? | |
| | | russotto
join:2000-10-05
Collegeville, PA
| Re: Come clean,Comcast! said by Rick :Who's to say comcast isn't telling the truth? John Wireshark and Betty Ethereal, along with their old buddy George Tcpdump. | |
| | | moonpuppy
join:2000-08-21
Glen Burnie, MD
·Verizon Online DSL
| said by Rick :Who's to say comcast isn't telling the truth? Comcast can't even get their stories straight.
Email from a CSR:
quote:
We do not block access to any P2P (Peer To Peer) applications, including BitTorrent. We respect our customers' privacy and don't monitor specific customer activities on the Internet, or track individual online behavior, such as which websites are visited. Therefore, we do not know whether any individual user is visiting BitTorrent or any other site.
Additionally, Comcast does not "throttle" bandwidth (limit throughput on the network). Comcast also is not traffic shaping or packet shaping.
Now, here is what was said to a conference call to reporters:
quote:
The company held a conference call today with reporters to address the AP's report, insisting to us that they're "delaying," not blocking, BitTorrent traffic.
So who is telling the truth? | |
| | | madrhino
join:2004-07-03
 ·Verizon FIOS
·Comcast
| said by Rick :Who's to say comcast isn't telling the truth? Everybody who uses bittorrent? | |
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Rick
Premium,MVM
join:2001-02-06
Waterbury, CT
clubs: | Re: Come clean,Comcast! So, let me get this straight. Because some crappy A$$ bittorent connection loses connection, it's suddenly Comcast who is doing it?
--
The Coyote captured the RR! Roadrunner Rick is now Comcastic! | |
| | | | | Cod
join:2000-07-05
Greensboro, NC
edit:
October 24th, @10:47AM
| Re: Come clean,Comcast! said by Rick :So, let me get this straight. Because some crappy A$$ bittorent connection loses connection, it's suddenly Comcast who is doing it? Are you seriously trying to suggest, with a straight face, that all of this is a figment of everyone's imagination and it is crappy bittorrent clients causing all of this outrage? | |
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Rick
Premium,MVM
join:2001-02-06
Waterbury, CT
clubs:
| Re: Come clean,Comcast! said by Cod :said by Rick :So, let me get this straight. Because some crappy A$$ bittorent connection loses connection, it's suddenly Comcast who is doing it? Are you seriously trying to suggest, with a straight face, that all of this is a figment of everyone's imagination and it is crappy bittorrent clients causing all of this outrage? All this outrage? I have no personal knowledge of anyone losing their connections due to this issue.
What I do see often however is a group here on BBR posting that they somehow believe that comcast should be giving them anything they want even if it means 400 gigs a month of access and is a detriment to the rest of us.
And, I also see BBR posting about this on a daily basis as if defending their actions over the rest of us who use the service for legitimate purposes.
Comcast and other isp's should be out to preserve and protect their networks for the 95% of us who use the service as we should, not for the rest who harm us all.
--
The Coyote captured the RR! Roadrunner Rick is now Comcastic! | |
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wedgedkitty
join:2006-01-10
Quincy, MA
·Comcast
| Re: Come clean,Comcast! I use BT and see the effects, yet my monthly totals have never exceeded 75Gb a month (usually averaging closer to 50-60Gb/mo). Some power users claim they do nothing but gaming and other legitmate DLs and reach 300-400Gb per month and have received the dreaded call. In any case, your assumption that BT is the only protocal sucking up bandwidth and that of course it must all be illegal seems to be problematic. I may be a higher than the average Comcast user, but I find it impossible to think I'm seriously impeding my neighbor's internet with my volume. I've also downloaded perfectly legit content such as Open Office and promotional materials (released only on BT) from media companies via BT. I have family across the globe, and I can tell you that sending a few video clips and photos to Australia, Hong Kong, etc. (including friends across countries) can easily eat up quite a few Gbs of data. | |
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Rick
Premium,MVM
join:2001-02-06
Waterbury, CT
clubs:
| Re: Come clean,Comcast! I don't think that 75Gb/month is all that unreasonable and never have I seen any user say that Comcast had a problem with it either.
the problems start around 300gB..and that is unreasonable to expect from a residential connection.
As for your issue with BT and your supposedly "seeing the effects of this"..again..there is nothing to say that "this" is what is causing it.
People have long complained about many issues relating to connecting via those methods that long preceeded this and to say that it's now somehow comcast that is doing it is a bit unfair and unreasonable.
It's also very fair to say that the vast majority of bit torrent use is to DL and UL copyrighted information. And that is illegal..and nothing that should be supported by comcast anyway.
--
The Coyote captured the RR! Roadrunner Rick is now Comcastic! | |
| | | | | | | | | AquaBlaze
Premium
join:2004-02-02
Encino, CA
| Re: Come clean,Comcast! said by Rick :the problems start around 300gB..and that is unreasonable to expect from a residential connection. You keep mentioning this when nobody's bringing up Comcast's invisible caps - those should address the "problem users" anyways. All Comcast's "piracy" BT-shaping is simply the ISP taking the cheap route of throttling bandwitdh, rather than upgrading their networks to provide the services promised to customers.
said by Rick :People have long complained about many issues relating to connecting via those methods that long preceeded this and to say that it's now somehow comcast that is doing it is a bit unfair and unreasonable. Content blocking (ie. "shaping") sucks nomatter what it is. We pay ISPs for an internet connection, not an ISP that judges what protocols we can use, and when we can use them.
said by Rick :It's also very fair to say that the vast majority of bit torrent use is to DL and UL copyrighted information. And that is illegal..and nothing that should be supported by comcast anyway. And it's just this "baby out with the bathwater" thought that would've made DVDs a no-show in today's era. Bastardizing a legitimate technology's use due to some (not all) users utilizing it for illegal methods has never proved fruitful in the history of things. | |
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Rick
Premium,MVM
join:2001-02-06
Waterbury, CT
clubs:
| Re: Come clean,Comcast! In January of this year..I used to get about 4400k download speeds.
Today..I get 20Mb + with powerboost.
That certainly indicates to me that comcast hasn't been taking the cheap route and not upgrading our service.
Your statement to the contrary is simply not accurate.
Content Blocking..and content "shaping"..are not the same thing. Blocking someone prevents them from acquiring or accessing it. Shaping it controls and/or manages how it's accessed.
When I go into my local bank..they don't allow me and others to jump over the counter and take our money. They put ropes in the lobby..controlling how you are able to access the counters and teller windows.
This is done for the benefit of all..to keep order..and maintain privacy.
Some here..including yourself apparently..feel that what comcast is doing is wrong. I maintain that
a)I'm not even sure they're doing it and
b)If they are..it's for the benefit of not only myself..but the vast majority of their customers.
Bit torrent and excessive bandwidth consumption go hand in hand. And who would really like to argue that it's primary purpose is not to download and / or upload illegal content?
Comcast..nor any ISP for that matter..has any obligation whatsoever to facilitate illegal activity..much less allow users to consume so much bandwidth that it impacts the rest of us negatively.
Frankly, I feel as if we're beating a dead horse here.
As far as I'm concerned..Comcast is a great isp who delivers a whole lot of value for the money.
And, they're out to protect and preserve their network for the good of the majority.
If you have a problem with that..then I'm sorry.
What you don't have however..is any good argument as to why they shouldn't continue to do exactly what they're doing.
--
The Coyote captured the RR! Roadrunner Rick is now Comcastic! | |
| | | | | | | | | | Cod
join:2000-07-05
Greensboro, NC
edit:
October 24th, @04:29PM
| Re: Come clean,Comcast! said by Rick :Frankly, I feel as if we're beating a dead horse here. ...just as you do on a daily basis about Uverse. You love to dish it out, Rick, but cannot stand it when the tables are turned on your beloved Comcast. | |
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Rick
Premium,MVM
join:2001-02-06
Waterbury, CT
clubs:
| Re: Come clean,Comcast! said by Cod :said by Rick :Frankly, I feel as if we're beating a dead horse here. ...just as you do on a daily basis about Uverse. You love to dish it out, Rick, but cannot stand it when the tables are turned on your beloved Comcast. I fail to see how the two compare at all.
My uverse posts state the well known and obvious facts about the service and their political and legal issues surrounding it.
You and others are trying to fault comcast for managing their network for the benefit of the majority of we users.
Comcasts speeds, caps, and next generation docsis 3.0 plans are at the upper tier of all ISP's...while Uverse leaves much to be desired.
--
The Coyote captured the RR! Roadrunner Rick is now Comcastic! | |
| | | | | | | | | | AquaBlaze
Premium
join:2004-02-02
Encino, CA
edit:
October 24th, @06:21PM
| Re: Come clean,Comcast! said by Rick :You and others are trying to fault comcast for managing their network for the benefit of the majority of we users. The majority of broadband users are technological morons. If they can get on a network, then they are "online". Should they try and download large media, and Comcast blocks their download, they'll just figure something's wrong with the file/link.
Long story short, all of Comcast's users are affected. However, most haven't the capacity to figure out how they're getting the shaft.
said by Rick :Comcasts speeds, caps, and next generation docsis 3.0 plans are at the upper tier of all ISP's...while Uverse leaves much to be desired. Speed means nothing when your ISP has blocked access to the files you want. I'd rather be with a provider that actually delivers on promised speeds, and doesn't filter what legitimate uses of the internet I can and cannot participate in. | |
| | | | | | | | | | AquaBlaze
Premium
join:2004-02-02
Encino, CA
| said by Rick :In January of this year..I used to get about 4400k download speeds. Today..I get 20Mb + with powerboost. That certainly indicates to me that comcast hasn't been taking the cheap route and not upgrading our service. Your statement to the contrary is simply not accurate. I'm sure that's fine and dandy for your web browsing and text email services. However, to today's internet user who needs to download large (legit) files, that 20 Mb + whatever doesn't mean squat when your ISP is blocking (or if you want to play semantics, "shaping") access to said files.
said by Rick :Content Blocking..and content "shaping"..are not the same thing. I try and download file X. Download to file X times out due to ISP's interference. How is that not blocking again?
said by Rick :When I go into my local bank..they don't allow me and others to jump over the counter and take our money. They put ropes in the lobby..controlling how you are able to access the counters and teller windows. So, tell me this. If you were a customer to a large bank, but all they offered was one teller to its hundreds of other customers (ie. huge teller lines any time, all the time)...you wouldn't be upset? You wouldn't think the bank should put in more than the single window? Same analogy.
said by Rick :This is done for the benefit of all..to keep order..and maintain privacy. Almost sounds like a Fox News soundbite.
said by Rick :Some here..including yourself apparently..feel that what comcast is doing is wrong. I maintain that a)I'm not even sure they're doing it The company's own FAQs, PR department, and outside independent testing are all reporting the same thing. If you still don't believe that Comcast is mucking with customer's internet traffic, well, I've got a bridge I'd like to sell you.
said by Rick :Bit torrent and excessive bandwidth consumption go hand in hand. No it doesn't. Many BT users are well outside "excessive" ranges of today's residential needs, myself included.
said by Rick :Comcast..nor any ISP for that matter..has any obligation whatsoever to facilitate illegal activity..much less allow users to consume so much bandwidth that it impacts the rest of us negatively. This is why Comcast implimented their invisible broadband caps. Pirates download too much, get snagged, and are booted off the network. Why screw with other customers traffic, if only to free up network resources by disconnecting others? Money would be better spent bringing up their network to the actual advertised speeds.
said by Rick :What you don't have however..is any good argument as to why they shouldn't continue to do exactly what they're doing. Unfortunately, due to monopoly pole positions, little of what anyone has to say here will change a damn thing. For most markets, Comcast is the only broadband option. There's just no comparison between dial-up and even gimped broadband access.
Of course, if Comcast actually had some viable competition, they'd have to address these issues, lest they be dropped like a hot rock. | |
| | | | | | | | | | skomp
join:2002-11-26
Evanston, IL
| Re: Come clean,Comcast! >> Unfortunately, due to monopoly pole positions, little of what anyone has to say here will change a damn thing. For most markets, Comcast is the only broadband option. There's just no comparison between dial-up and even gimped broadband access.
Of course, if Comcast actually had some viable competition, they'd have to address these issues, lest they be dropped like a hot rock.
This is what happens when we all switch to their service and stop supporting the little guys.
This country has turned into a Costco, Starbucks, Best Buy, Home Depot and Wal-Mart place because we didn't support the smaller competiton.
Now were stuck with those companies and their business practices.
i think this Comcast/Bit Torrent mess is goign to spell the end of torrent technology -
fortunately someone will come up with a new technology.
| |
| | | | | | | | | | russotto
join:2000-10-05
Collegeville, PA
| Re: Come clean,Comcast! said by skomp :This is what happens when we all switch to their service and stop supporting the little guys. I tried supporting little guys. Some of them went out of business, others were bought by the big guys. | |
| | | | | | | | | | NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
| said by skomp :For most markets, Comcast is the only broadband option. For some values of "most".
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum | |
| | | | | | | | |
correction
@sbcglobal.net
| Hey Rick I love you man but you need are way off on this, it is not the BBR whiners that are claiming this, the AP whose report came out in the Wall Street Journal reported this problem.
Comcast came out and stated that they are not blocking just delaying, sometimes by up to 10 minutes, this became an issue because it was blocking lotus notes.
So it is not some Comcast bashers but the AP, and a number of others that started having issues when then couldn't transfer large legal files in a law firm. | |
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wedgedkitty
join:2006-01-10
Quincy, MA
·Comcast
edit:
October 25th, @04:38PM
| said by Rick :As for your issue with BT and your supposedly "seeing the effects of this"..again..there is nothing to say that "this" is what is causing it. People have long complained about many issues relating to connecting via those methods that long preceeded this and to say that it's now somehow comcast that is doing it is a bit unfair and unreasonable. [snip] It's also very fair to say that the vast majority of bit torrent use is to DL and UL copyrighted information. And that is illegal..and nothing that should be supported by comcast anyway. Oh, I can guarantee "this" is Comcast's doing. When I first started with Comcast, my BT connection never had any of those problems, even with the same PC, same configuration, etc. I was also a Verizon DSL customer before that and never experienced this problem. I'm quite confident that Comcast is doing something, even if they didn't admit it.
Sure, I know those wacky Japanese "pie-in-the-crotch" tv shows I watch is copyrighted and technically illegal, but I have a strong suspicion that non-BT users aren't exactly following EVERY copyright laws to the T either (in regards to every book, cd, album, tape, newspaper article, etc. that we all come across in our lifetime). I'm sure quite a few people also get their pirated content via direct download and all those file hosting services out there - does this mean it's ok for ISPs to "delay/throttle/[enter comcast euphemism] general downloads too? | |
| | | | | | | | | | AquaBlaze
Premium
join:2004-02-02
Encino, CA
| Re: Come clean,Comcast! said by wedgedkitty :Sure, I know those wacky Japanese "pie-in-the-crotch" tv shows I watch is copyrighted and technically illegal, but I have a strong suspicion that non-BT users aren't exactly following EVERY copyright laws to the T either (in regards to every book, cd, album, tape, newspaper article, etc. that we all come across in our lifetime). *shrugs* All my BT downloaded distros, patches, software, music, etc., are clean & legal.
said by wedgedkitty :I'm sure quite a few people also get their pirated content via direct download and all those file hosting services out there - does this mean it's ok for ISPs to "delay/throttle/[enter comcast euphemism] general downloads too? I couldn't see why not. Since the ISP's determined one form of internet traffic to be "problematic", it's their call as to how many other uses need to be throttled. | |
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wedgedkitty
join:2006-01-10
Quincy, MA
·Comcast
| Re: Come clean,Comcast! said by AquaBlaze :*shrugs* All my BT downloaded distros, patches, software, music, etc., are clean & legal. Exactly. There is legal content on BT, so why ban all of BT when there is perfectly legal content out there that BT can help distribute?
said by wedgedkitty :I'm sure quite a few people also get their pirated content via direct download and all those file hosting services out there - does this mean it's ok for ISPs to "delay/throttle/[enter comcast euphemism] general downloads too? said by AquaBlaze :I couldn't see why not. Since the ISP's determined one form of internet traffic to be "problematic", it's their call as to how many other uses need to be throttled. Oh, I'm sure they could. As many have argued, it's their equipment and network, but isn't being a service company supposed to mean providing service to customers? Comcast's tone is more of arrogance to customers whom they've given the privilege to use Comcast's network. Maybe their solution, and all other ISPs, is to revert back to dial-up speed only. That should solve the BT problem. I'll also wait for the day when all tape decks, vcrs, and photocopiers are dragged off to the garbage dumps for being evil tools for copyright violation. | |
| | | | | | | | | | AquaBlaze
Premium
join:2004-02-02
Encino, CA
| Re: Come clean,Comcast! said by wedgedkitty :As many have argued, it's their equipment and network, but isn't being a service company supposed to mean providing service to customers? In layman's terms, yes it is. Customers pay an ISP for internet access. In legal/marketing agreements, well, it's whatever they identify "access" to be. They could very well simply limit you to HTTP access and call that "access", and there's little recourse to take, other than switching ISPs.
Personally, I try to avoid the "what is the definition of 'is'?" kind of consumer interaction wherever possible. I desire both speed and legal use of my internet access (within reason - ie. no hundreds of GB a month...just everyday user amounts). If an ISP is going to deny me use (access) to the internet I wish to use, then speed doesn't mean crap. | |
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Neyland85
join:2003-02-04
North Augusta, SC
·AT&T Southeast
| Rick on a lot of things about ATT's Uverse I agree with you on.. but this? There's no defense here. Comcast got caught with their hand in the cookie jar and it was repeatable and provable.
People here are simply asking that Comcast be honest with it's users and not try to dance around issues. In this case they are purposly targeting a Peer to Peer application's functionality. Instead of being honest with the public over the practice, we're having a debate over the meaning of traffic shaping.
Yea, on this... you're looking kinda lap boyish. | |
| | | | | | | | 
ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | Re: Come clean,Comcast! Agreed. I like Rick's analysis on U-Verse and agree with him there, but there is enough proof and admittance from Comcast themselves that they delay packets. I can't see how Rick can fight this fight. | |
| | | | | | | | | | emptywig
Huh? What?
Premium
join:2002-08-05
Pasadena, TX
| Its not just Bit Torrent that suffers. I don't use BT, but I do purchase legitimate streaming videos, and the connections get reset every few minutes. As a result, its nearly unbearable to watch the streams that I have paid for, over the connection I paid for. (These are 128k streams, too, nothing monstrous or bandwidth-sucking.)
This never happened before Comcast took over here.
wig
--
Sometimes a paradox is just a paradox | |
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