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Comcast Fires Grandma For Using Unlimited Phone Too Much
'Unlimited' Voice Doesn't Include Spamming American Idol
by Karl Bode 12:30PM Wednesday Apr 03 2013
Comcast told one DC-area grandmother that she could no longer be a Comcast Internet Voice subscriber after she cast an immense amount of votes for an "American Idol" contestant. According to local DC Fox affiliate Fox 5, Comcast sent the notification after the woman called the "American Idol" hotline "several hundred times in an hour." The 72-year-old woman was confused by the termination letter because Comcast advertises its Digital Voice service as unlimited, a word that generally means the exact opposite in telecommunications markets. After the letter was publicized, Comcast claimed the termination notice was sent in error but reiterated their right to warn or terminate excessive voice users.


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mts

join:2000-10-06
Lansing, MI

3 recommendations

Unlimited Voice

Maybe Grandma should visit her local Comcast office.


whfsdude
Premium
join:2003-04-05
Washington, DC

2 recommendations

Abuse or Excessive Usage

Was this is case of abuse versus excessive usage? I can't imagine the usage cost Comcast anything and that they would want to get into a fight with the PUC over something like this.



JimThePCGuy
Formerly known as schja01.
Premium,MVM
join:2000-04-27
Morton Grove, IL

2 recommendations

reply to neufuse

Re: excessive?

And younger persons who might need it in an emergency too.