Comcast First Quarter ResultsTelcos pulling video subs, but Comcast dominates VoIP ( old news - 09:39AM Thursday May 01 2008) tags: competition · business · cable · ComcastTipped by JSRoman  Comcast released their first quarter earnings this morning, which show the cable giant saw a 12.5% drop in first-quarter net profit and a loss of 57,000 basic video subscribers. While analysts might be quick to suggest FiOS is to blame, the profit decline is thanks to a $300 million one-time gain the company posted last year at this time as they dissolved a partnership with Time Warner Cable (and gained Houston markets). The company saw a 14% overall revenue bump. Broadband growth was strong but slowing, with the company adding 492,000 new broadband subscribers for the quarter, down 16% from last year. Digital cable growth was also slower than expected, with the company adding 494,000 subscribers compared to last year's 658,000. One area Comcast continued to dominate was VoIP; the nation's largest VoIP outfit adding 639,000 new customers, up 9% from last year. According to Comcast's numbers, users spent $63.46 on average for cable TV, a jump up from $59.97 this time last year -- resulting in a 5% jump in Cable TV revenue to $4.71 billion. Comcast faced tougher competition on the broadband front, where the average customer pays $42.18, a drop from last year's $43.08. Broadband revenue jumped 12% to $1.75 billion. Again the real growth was VoIP; the average customer paying $40.24, down from $42.44, with Comcast VoIP revenue doubling to $573 million. The results generally indicate the status quo: Comcast continues to see some video losses to FiOS, but they're more than compensating with strong VoIP growth as users ditch their landlines. Related:- Comcast Expands DOCSIS 3.0 In Bay Area
- 'Free' Comcast TV Coming To Fancast
- Comcast: What Recession?
- Still Waiting On Faster AT&T Speeds, Line Bonding
- Comcast 50Mbps To See Price Cut
- Comcast Brings 50Mbps To DC
- Comcast Targets Frontier/Verizon Customers
- Verizon: Cut Your Landline To Save Money
|
 |  |  Corydon Cultivant son jardin Premium join:2008-02-18 Denver, CO clubs:
·Comcast
1 edit | Re: Loss of basic video subscribers is a long term worry I doubt competition with FiOS or U-Verse has much to do with the decline in basic subs.
These are the people that Comcast is trying to push into the digital tiers, so the channels available to basic subscribers is slowly being whittled away. These are also the people who are likely to be hit harder by the softening economy. Finally, these are the people most sensitive to price increases.
I would imagine that Digital, HSI and VoIP are much more profitable areas; Comcast would probably rather have all of their subs on digital tiers and none on analog. As long as those are growing, they'll be fine.
Edit: I note that Comcast's share price is up about a dollar on the news, so investors don't seem too worried either. | |
|  |  |   LiamJunket Premium join:2002-03-03 Ocean City, NJ
·Comcast
| Re: Loss of basic video subscribers is a long term worry said by Corydon :I would imagine that Digital, HSI and VoIP are much more profitable areas; Comcast would probably rather have all of their subs on digital tiers and none on analog. As long as those are growing, they'll be fine. Edit: I note that Comcast's share price is up about a dollar on the news, so investors don't seem too worried either. The basic subscriber number includes all the other categories(and not just analog base tier subscribers). So, when you look at Comcast subscribers, if they don't have the basic subscriber, then they can't upsell them to the higher digital tiers, HSI, VOIP, etc.
So yes, digital services are more profitable, but the digital services are built on top of the basic subscriber number. Keep losing basic subscribers and the number of upsells to digital services will start to decline as well. -- My BLOG .. .. Internet News .. .. My Web Page | |
|  |  |  |  Corydon Cultivant son jardin Premium join:2008-02-18 Denver, CO clubs:
·Comcast
| Re: Loss of basic video subscribers is a long term worry Thanks for the clarification...it's handy having people who know how to read the financials around 
It does lead to an interesting question: is it better to have fewer customers with a fatter profit margin or more customers with a leaner one?
I'd guess that, from a customer service standpoint at least, the former is the better scenario (assuming everything else is equal—staffing, resources, capex, etc.) -- My opinions are my own. No-one else would want them! | |
|  |  |  |  |   LiamJunket Premium join:2002-03-03 Ocean City, NJ
·Comcast
| Re: Loss of basic video subscribers is a long term worry
said by Corydon :It does lead to an interesting question: is it better to have fewer customers with a fatter profit margin or more customers with a leaner one?I'd guess that, from a customer service standpoint at least, the former is the better scenario (assuming everything else is equal—staffing, resources, capex, etc.) It isn't a straightforward answer. There is a price that a service can be sold at that will maximize profit. Part of that calculation is the pure revenue curve( »www.netmba.com/econ/micro/demand/curve/ ) in marketing called the "Demand Curve". But that doesn't take in to account costs and how costs vary based on many factors. Usually costs shrink per unit the more units there are. But in some industries, costs/unit jumps in discrete steps based on the cost of the underlying infrastructure.
So the optimal number of customers is a complicated equation. Companies like Comcast have armies of accountants and analysts to identify where the most optimal profit points are.
But many, if not most, decisions a businesses' leadership makes is based on stock price(the basic way an exec is compensated) and NOT just on profit. So what may appear to be the best decision - one based purely on increasing profits - is not so straightforward. -- My BLOG .. .. Internet News .. .. My Web Page | |
|  |   MrMoody Liberal Capitalist
join:2002-09-03 Smithfield, NC
·Skype
·magicjack.com
| said by LiamJunket :Comcast keeps losing basic video subscribers. ... But the continual loss of basic video subscribers is a trend that will eventually cost them down the road as they have fewer and fewer cable connected customers. Yes. And why are they losing subscribers? Competition from FiOS and UVerse? Puhleeze, they're still a drop in the bucket and DirecTV/Dish have been around as video competitors for ages.
I think there are three primary reasons:
1. Semiannual increases far exceeding inflation cause people to get fed up and unplug. 2. ATSC is a such a huge improvement over analog in many places, people who try it on their new widescreen TV wonder if they really need a $60 escalating cable bill for an inferior picture. So unless they need HBO or ESPN, they unplug too. 3. Comcast's legendary poor customer service drives customers away as well. -- The public is a poor business manager. | |
|  |  |  jmallory
join:2005-11-02 Clawson, MI
| Re: Loss of basic video subscribers is a long term worry said by MrMoody :Yes. And why are they losing subscribers? Competition from FiOS and UVerse? Puhleeze, they're still a drop in the bucket and DirecTV/Dish have been around as video competitors for ages. I think there are three primary reasons: 1. Semiannual increases far exceeding inflation cause people to get fed up and unplug. 2. ATSC is a such a huge improvement over analog in many places, people who try it on their new widescreen TV wonder if they really need a $60 escalating cable bill for an inferior picture. So unless they need HBO or ESPN, they unplug too. 3. Comcast's legendary poor customer service drives customers away as well. Semi Annual Increases Above Inflation compared to what? Energy? Food? I'd be happy if gas only went up Semi Annually. Plus, it costs Comcast more to do business each day when you have a fleet of trucks to maintain and gas up.
I think what you are seeing in the basic subs is the effect of double digit inflation in energy and food taking it's toll on the less affluent / fixed income cable subscriber who only subscribes to basic. | |
|   HiDesert
@qwest.net
| How much is expanded basic these days? Last I checked the expanded basic... all analog cost over 60 bucks here. I have a dish dual tuner for two TV's with over 150 channels for 50 dollars and thats with all the Sirius music stations. CC analog service has no interactive menus, no surround sound.. no nothing with bad ingress interference... at least where I live. As for CC digital services, there not remotely competitive with my dish service IMO. It seems to me that CC is generally pretty busy hooking up customers to their great promos and then loosing many of those same customers when their prices nearly doubles when the promos end. It must cost them a small fortune with all those vans constantly hooking up and disconnecting customers. I think as this economy gets weaker that CC customers will look for alternatives when they keep being hit 1-2 times a year with the comcast hikes.
I know many will defend CC services and say they are competitive. But personally, the picture quality was not there for me. Even with the digital tuners, many of the channels were still analog. The HD tuner had really bad colors as well which was verified by a CC tech at the time. The best tuner I recall was the regular digital receiver. The HD tuner was great for HD and looked like crap for the regular SD channels. I tried a HD DVR and that was DOA and thats when i jumped to dish. If this is any indication of how things are for comcast I can see why they are loosing market share.
I think they need to soften their promo deals and provide an overall lower price on their tier CATV services. As it is, the price shock after the promo is up is insane. Anybody else agree with this? | |
|  |   AtlGuy
join:2000-10-17 Marietta, GA | Re: How much is expanded basic these days? said by HiDesert :
Last I checked the expanded basic... all analog cost over 60 bucks here. I pay right at $60 for expanded basic. $59, I believe, with all fees and taxes included in that price. | |
|  |   jt65
@comcast.net
| at least with comcast if my dct stoped working i have a store to swap it out of or a tech will come out. with dish you pay to have a tech come out to replace it and they dont have stores. also i have comcast expanded basic and it come with a dct and remote for the interactive guide. i also have on demand witch has thousands of show and most are at no cost. you have a dish dual tuner for two tv. to bad you cant record and watch both tvs at the same time. that must suck. i know you want lower price and so do i but i dont want comcast sending thousands of jobs out of the country to get a cheap price like dish does. | |
|  kash
join:2005-08-13 Houston, TX | Houston We hate you comcast (houston!) | |
|   dadkins Can you do Blu? Premium,MVM join:2003-09-26 Hercules, CA
·Comcast
| Still impressive numbers! "492,000 new broadband subscribers for the quarter."
Say, half a mil... "Broadband revenue jumped 12% to $1.75 billion"
"Digital cable growth was also slower than expected, with the company adding 494,000 subscribers..."
Say half a mil again... "resulting in a 5% jump in Cable TV revenue to $4.71 billion"
" the nation's largest VoIP outfit adding 639,000 new customers..."
Uhm, yeah! " Comcast VoIP revenue doubling to $573 million."
Say what you will... Comcast aint hurting! -- Think outside the Fox... Opera | |
|   CableTool Poorly Representing MYSELF. Premium join:2004-11-12 | 2009. I have a feeling in 2009 Comcast and most every MSO will see RECORD basic sub gains. Hang in there kitty. -- CableTechs.org/"Horrible People with Integrity" | |
|  |   MrMoody Liberal Capitalist
join:2002-09-03 Smithfield, NC
·Skype
·magicjack.com
| Re: 2009. said by CableTool :I have a feeling in 2009 Comcast and most every MSO will see RECORD basic sub gains. I don't agree, want to bet?
Pretend I'm a senior citizen on social security who watches game shows and soap operas all day on my rabbit ears. Most people who will be affected by the cutoff fall in this type of category.
It's February 2009 and my TV stations sign off for good. Even if I haven't paid any attention to all the ads that have been running for a year, I can ask my grandson or the nerd next door what to do, and he will give me the same three options: get a new TV, get cable/satellite or buy a converter box ($40 off with gubmint coupon). So if I have some money I can buy a shiny new TV or if I don't have much I can spend about $20-$40 once and get back what I had, or start paying the cable company $40+ per month. Which do you think I will choose? -- The public is a poor business manager. | |
|  |  |   CableTool Poorly Representing MYSELF. Premium join:2004-11-12
| Re: 2009. said by MrMoody :said by CableTool :I have a feeling in 2009 Comcast and most every MSO will see RECORD basic sub gains. I don't agree, want to bet? Pretend I'm a senior citizen on social security who watches game shows and soap operas all day on my rabbit ears. Most people who will be affected by the cutoff fall in this type of category. It's February 2009 and my TV stations sign off for good. Even if I haven't paid any attention to all the ads that have been running for a year, I can ask my grandson or the nerd next door what to do, and he will give me the same three options: get a new TV, get cable/satellite or buy a converter box ($40 off with gubmint coupon). So if I have some money I can buy a shiny new TV or if I don't have much I can spend about $20-$40 once and get back what I had, or start paying the cable company $40+ per month. Which do you think I will choose? Ill bookmark this and collect when first quarter of 09 posts record gains.
Your pretend senior citizen isnt the target market then. The further on the year goes the more questions we get about the transition. Our answer? IF you have cable or sattelite your fine. Since we are in their home, and they have one or the other. Thats the main message, thats the message on the commercials. Thats in everyones head.
Lets take your pretend senior citizen and pretend he cant stand to have a box on his tv that he has to learn and screw with and work the remote. Lets pretend he has 4 tvs in his house. Install cable, use your tvs as you always have. Not to mention whatever cable ready promos will be rolled out just for this reason.
Then take your Dish subs who have 5 tvs and 3 boxes with antennae on the others, take your CDV and HSI only subs who already have the product in their home but use antennae because they do not watch tv much....
Some 80 year old guy on a fixed income wont make the numbers... its everyone else that will look to cable. -- CableTechs.org/"Horrible People with Integrity" | |
|  |  |  |  EPS
join:2008-02-13 Hingham, MA
| Re: 2009. The problem? Cable wants to eliminate analog over time as well, and SDV systems are already being deployed in a few places. Cable can't really go around advertising that advantage heavily when they want to eliminate it themselves. Otherwise, all those new customers will disappear by 2011 when the big cablecos start killing off analog. | |
|  |  |  |  |  Ulmo
join:2005-09-22 San Jose, CA
·Comcast
·SONIC.NET
| Re: 2009. Oh jesus. You probably have real information, which means 5 more years of this (high bandwidth K & C channel) crap. Ugh. !@#$*&*(@*#$&
K & C is what I use to refer to the local broadcast channels (KXXX) and C for all the "Community" (if you don't like that word, you can always substitute "Communist") channels, which always (almost 100%) start with the letter C, and are usually must-carries, and Comcast has chosen to still carry as analog (even though they could easily strong-muscle out of analog entirely if they wanted to, but as you pointed out, probably won't for a long, long time). | |
|   Rick Premium,MVM join:2001-02-06 Waterbury, CT clubs: 
1 edit | Whew.. 630+ thousand new phone customers in ONE quarter alone. Those are some IMPRESSIVE results...not to mention the digital subscriber and HSI gains as well.
No wonder why wall street ran this stock up today.
This company is on a roll...bigtime. | |
|  |  bicker
join:2007-05-10 Burlington, MA | Re: Whew.. Absolutely. Folks who think loss of BASIC cable subscribers is a bad thing haven't read the news. | |
|  |  |  Ulmo
join:2005-09-22 San Jose, CA
·Comcast
·SONIC.NET
| Re: Whew.. said by bicker :Absolutely. Folks who think loss of BASIC cable subscribers is a bad thing haven't read the news. Perhaps that's short term. | |
|  |  |  |  bicker
join:2007-05-10 Burlington, MA | Re: Whew.. Actually, it's a long-term view that dictates reducing basic subscribers while increasing overall revenues. | |
|  |   CableTool Poorly Representing MYSELF. Premium join:2004-11-12
| Haha, I saw a few headlines the other morning "Comcast posts losses, looses basic subs!!" Then I looked at my Igoogle to see it stock trading at up 3 points at 22. Somethings not right? Haters.  -- CableTechs.org/"Horrible People with Integrity" | |
|  | |  |
|
|