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Comcast Greets Former Insight Customers With Rate Hike
Hi, welcome to Comcast -- we're now raising rates because we can...
by Karl Bode 03:11PM Wednesday Mar 05 2008 Tipped by Randy See Profile
Insight Communications in January transferred half of their customer base to Comcast after the two companies unwound a longstanding partnership. Many of those customers are now being welcomed to the Comcast family in the form of 6% cable TV rate hikes. One Springfield, Illinois paper gets Comcact to admit the price hikes had nothing to do with more expensive programming; they simply raised rates because they could:
quote:
Cable networks are individually paid for their programming, and those rising costs traditionally have been the cause of higher cable-TV rates. (Since 2003, the price of Insight/Comcast’s Expanded Basic service has risen almost 60 percent.) However, Stehn said increased costs are not a factor this year. "Comcast periodically reviews prices and adjusts them to reflect what’s in the marketplace," Stehn said.
Judging from local comments to the news story, DirecTV and Dish Network might be getting some new customers soon. If we recall correctly, AT&T doesn't offer U-Verse yet in Springfield but it's supposedly on their radar. Meanwhile, Insight's remaining customers are starting to see 20Mbps service launches.

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moonpuppy

join:2000-08-21
Glen Burnie, MD

You mean you don't need a reason to raise rates?

Shocking! Shocking I tell you!

Guess that BMW costs more now.

Ream0

@rr.com

There's no Surprise Here!

Being a former Comcast Customer,I feel your pain! You can expect serious penalties for NON-Bundling as well as reduced bandwidth.

The day I was traded to time warner I heard angelic harp music and all was well in the world!

They ought to start passing out Vasaline packets for for transition customers! Your going to get SCREWED BIG TIME!
papi4baby

join:2008-01-19
Callaway, MD

They raise the prices because they can...

Love that part, so true. As time passes technology advances, but also is cheaper to manufacture the equipment and such the prices should go down, but no.

BabyBear
Keep wise ...with Nite-Owl

join:2007-01-11

1 edit

Just plain lazy

Spokespeople sure are getting lazy now a days. Can't they give us a "Well, the rising fuel costs has resulted in the unfortunate reality that we have to raise our rates to keep up the excellent customer service from our techs, that our fine customers require and deserve!" Come on Comcast if you don't blow the smoke out 'yer' ass it'll eventually come out somewhere else!

Old_Grouch
Don't just sit there silly DO something
Premium
join:2004-05-26
Greenwood, IN
kudos:1

Re: Just plain lazy

Or how about a little bit o' truth:

"We have to cover the costs behind all the mailings we are sending you to welcome you to the Comcast family and offer you new ways to spill your money onto the Comcast table.

After all, it just wouldn't be right to take over an area and merely maintain what exists...we have to do something - - - don't we? And, if we do something then somebody has to pay for it.

Hasn't anyone explained your role in the past?"
--
At Team Discovery we know how to get more outta that danged 'puter of yours!
If you paid taxes it's a rebate. If you didn't, it's welfare.

DaveDude
No Fear

join:1999-09-01
New Jersey
kudos:1

1 edit

Add Patriot Media in Nj as well

Patriot Media customers became Comcast, some prices doubled. Why because its Comcastic!. No new benefits. Plus we lost channels!!

BabyBear
Keep wise ...with Nite-Owl

join:2007-01-11

Re: Add Patriot Media in Nj as well

Someone has to pay for all the dumb Comcast ads on TV ever few minutes.

We get double dipped here in Chicago, we also keep to see AT&T stupid and disrespectful "Harry Carry advanced TV" commercials.

YogiYahooeys

join:2004-08-17
Evansville, IN

Re: Add Patriot Media in Nj as well

said by BabyBear:

Someone has to pay for all the dumb Comcast ads on TV ever few minutes.

We get double dipped here in Chicago, we also keep to see AT&T stupid and disrespectful "Harry Carry advanced TV" commercials.
Hey now, I laughed hysterically at the Comcast ad with the Spiderman nut and the Pomeranian. That was a brilliant ad, though I can't necessarily say the same for their others...

YY

BabyBear
Keep wise ...with Nite-Owl

join:2007-01-11

Re: Add Patriot Media in Nj as well

said by YogiYahooeys:

Hey now, I laughed hysterically at the Comcast ad with the Spiderman nut and the Pomeranian. That was a brilliant ad, though I can't necessarily say the same for their others...
Yeah agreed, the Spiderman roommate one was good. Mostly based the the looks and gestures of the Dog in the spiderman costume and his 'flinty' spiderman fan companion. Otherwise since then we've just had the same tired Comcast Monk and the 'dennis millerish' I'm enlightened cause I over pay with Comcast commcericals.

TScheisskopf
World News Trust

join:2005-02-13
Belvidere, NJ
What a goddamned shame. I have a customer who was on Patriot Media and I had to deal with their customer support at one point. I was very impressed with their competence and responsiveness. Patriot left me feeling that I had just dealt with a company that Got It.

On the other hand, any interactions I have had with Comcast have not failed to leave a very bad taste in my mouth.

My most heartfelt sympathies to former Patriot customers. With some luck, there will be a revitalized SEC in the coming months and Comcast will face the anti-trust scrutiny they have long deserved.

dnoyeB
Ferrous Phallus

join:2000-10-09
Southfield, MI
kudos:1
Reviews:
·Comcast

Re: Add Patriot Media in Nj as well

Once a month I call comcast to ask why I am paying $7 for a HDTV receiver and $6 for a digital receiver when I only have 2 boxes in my house. One box comes with the digital package.

If this is not the case then it means the digital box actually cost $13.

I swear to you, I do this monthly since this summer when my free trial expired. It takes about 1/2 hour each time as the customer rep first tries to blow me off. Then when they finally try to do something they quickly get all confused at the stupidity of the charge and the difficulty of getting it to stop.

Sometimes a really smart comcast person not only adds back the extra $6 charge, but they also undo last months refund...

MONTHLY I SWEAR!!
--
dnoyeB
"Then said I, Wisdom [is] better than strength: nevertheless the poor man's wisdom [is] despised, and his words are not heard. " Ecclesiastes 9:16

TScheisskopf
World News Trust

join:2005-02-13
Belvidere, NJ

Re: Add Patriot Media in Nj as well

I am not surprised. The times I have dealt with Comcast call center TSR's, I have been amazed at their operative attitude that they are, by default, talking to an ignorant moron and that all problems lie with the person calling in.

It's kinda tough stuff to swallow when you find yourself talking to someone who is apparently still going through puberty.

Dogfather
Premium
join:2007-12-26
Laguna Hills, CA

1 edit

Comcast? Price increases?

Say it isn't so.

Next headline from Karl Bode See Profile

quote:
Morning met with sunlight and evening with increased darkness.
When Comcast took over from ATTBi, I saw a 30% price increase. They should consider themselves lucky.

N3OGH
Yo Soy Col. "Bat" Guano
Premium
join:2003-11-11
Philly burbs
kudos:2

Re: Comcast? Price increases?

It sure does seem like Comcast raises rates more often the the Earth revolves around the sun.

Hey, someones got to pay the rent on that gigantic building in Philly....
--
Petty people are disproportionably corrupted by petty power…

fancydancer
Perception is reality
Premium
join:2002-08-28
Springfield, IL

Comcraptic!

Poor timing and BS I might say. Its been told we will have to wait up to a year to get new programming (HD specifically) as we are assimilated into their network. But apparently their billing dept. is johnny on the spot!
--
Thank you for keeping this a work-free environment!
wem1969a

join:2005-07-18
Washington, IL

Re: Comcraptic!

The story changes daily. I guess I will be switching to DSL. The Insight transition has not gone well.
ctggzg
Premium
join:2005-02-11
USA
kudos:2

Get over it.

Seriously.

fancydancer
Perception is reality
Premium
join:2002-08-28
Springfield, IL

Re: Get over it.

Thanks for your profound contribution to this thread.

There's nothing to get over, just making a statement. Internet speeds are better than Insight and when we finally do get the channels the Comcast Chicago market gets I'll be happy.
--
Thank you for keeping this a work-free environment!

funchords
Hello
Premium,MVM
join:2001-03-11
Yarmouth Port, MA
kudos:6

1 edit

Comcast gives itself a 6% tip?! That's not Comcastic!

The transition has not gone well for former many Insight customers. Search news.google.com for the terms Comcast Insight and there is a fair amount of press regarding the many problems consumers had using their telephone, Cable TV, and Internet products over the past 3 weeks. Not only that, Comcast was not keeping up with support calls, leaving many customers -- those whose phones were not also out -- to hang up without any service. Many wound up without service for several days.

Further compounding the problem, bills were sent out giving the telephone number of the Logan County Clerk as a complaint line. Since Federal deregulation, Logan County has had no role in overseeing or regulating those services.

said by »www.rrstar.com/homepage/x1907845620 :

“The overwhelming majority, over 90 percent, experienced that transition with no ill effects,” spokesman Rich Ruggiero said Wednesday. “We did see a small number of customers experience issues with getting online after the transition.”
The transition affected 400,000 central-Illinois residents.
--
Robb Topolski -= funchords.com =- Hillsboro, Oregon
"We don't throttle any traffic," -Charlie Douglas, Comcast spokesman, on this report.

ColoSnow

@64.62.57.x

Never Use Comcast

I stopped using Comcast five years ago and will never be back. I’m glad I have a choice!
ltjordan

join:2001-12-02
Hyattsville, MD

Re: Rate hike.

"Raising prices is the Comcast way. You'll get used to it."

a333
A hot cup of integrals please

join:2007-06-12
Rego Park, NY

Re: Rate hike.

LOL, the only thing that's "unlimited" in Cr@pCast is rate hikes!!!

Comcablrtl

join:2003-10-25
Midwest

Not just because...

When Comcast adjusts pricing in a new market it's not just because they can, it's to make pricing consistent across the region. For marketing purposes, including printed brochures, and any other kind of advertising, you want a consistent price. If Insight was a little less expensive than Comcast, so be it. There's no reason to have a ton of different prices for the same cable packages in Illinois. Just because you live in Springfield you get to pay less? That doesn't make sense. Keep in mind that Insight's cable packages were no where near what Comcast offers.

dnoyeB
Ferrous Phallus

join:2000-10-09
Southfield, MI
kudos:1
Reviews:
·Comcast

Re: Not just because...

ROFL, you can't seriously believe that. In Michigan, in each community that has access to WOW cable and comcast cable, the comcast prices are much lower. In cities that border these cities that only have access to Comcast, the rates are higher.

Nothing standard about that.
--
dnoyeB
"Then said I, Wisdom [is] better than strength: nevertheless the poor man's wisdom [is] despised, and his words are not heard. " Ecclesiastes 9:16

Comcablrtl

join:2003-10-25
Midwest

Re: Not just because...

That's because of competition. There is no competition like that in the Insight territories. It sounds bad, but that's how it works.
neufuse

join:2006-12-06
James Creek, PA

waiting for the people...

who say "its not a rate hike that only happens when they raise the raise to existing customers:

yolarry

join:2007-12-29
Creston, WV

Dish Network

Is starting to lose a customer soon.

AtomicZero

join:2004-11-24
West Palm Beach, FL

2 edits

OK so......?

I don't mind if you wanna blast Comcast or whomever, but are you telling me that Insight is now offering the same level of TV service [same amount of channels, Digital and all] for 6% less? Are you saying that their internet offers speeds of 20Mpbs but are at a lower price?

To me that doesn't sound right, that last bit of story really has nothing to to with prices, but it appears that way because the reporter decided to throw it into the story, so it reads..."Insight is cheaper, and yet it offers 20Mpbs to internet customers" But I don't buy it.....really, what is the actual price for this 20Mpbs?

Please print everything and make the whole story known and/or at least cite your sources. How is it fiscally possible to offer Digital TV service at the same price, much less HSI service presumably this 20Mbps [or even the 10Mpbs] at a more cost effective rate? Please compare the rates, then write the story. Show me the price lists of both companies side by side [at least as a link within this story] before making such a claim or to even make such inferences. Till then I don't buy it. This story is rubbish.

Until then this story seems unfounded and more like a bitter spin and undoubtedly more bandwagonist/lynch mob behaviour against Comcast. Sorry.

fancydancer
Perception is reality
Premium
join:2002-08-28
Springfield, IL

Re: OK so......?

I got the card in the mail today saying the price changes will take effect April 2nd. As of today I still have the Insight TV programming. Correct me if I'm wrong but if I lose my HDNMV and HDNET channels I will assume I am using Comcast programming because they aren't available with Comcast...?
--
Thank you for keeping this a work-free environment!

AtomicZero

join:2004-11-24
West Palm Beach, FL

Re: OK so......?

OK so along with the price change....did they say your line-up will change and if so, what are they going to change it to? Or are you assuming you're just gonna lose stuff and pay more?

fancydancer
Perception is reality
Premium
join:2002-08-28
Springfield, IL

Re: OK so......?

No mention of line up changes as I think that will happen within the enxt 6-12 months as I have read on the Comcast forum. I think we will ultimately end up with more HD programming than we had with Insight.
--
Thank you for keeping this a work-free environment!

phattieg

join:2001-04-29
Winter Park, FL

Note to former Insight customers...

Dear Former Insight customer,

We understand your previous MSO/provider decided to sell their compan because we bought it. However, it has come to our immediate attention that they were out of their minds with their pricing scheme, which is why they wanted to sell it for a profit that they probably would have never made at the current rate. We do appologize for the increase in rates. Oh, and by the way, your internet is now faster with our packages and power boost. Also, your channel lineup should change too in order to conform to out nationwide lineup. Sorry for the rate increase.

noinsight4me

@151.200.191.x

booooo

typical comcast attitude. this is why they are losing customers to fios and satellite. F U comcast!

dnoyeB
Ferrous Phallus

join:2000-10-09
Southfield, MI
kudos:1
Reviews:
·Comcast

Re: booooo

I will move to satellite as soon as their price beats comcast + internet. If they can be cheaper than comcast by $15 I will move immediately. They don't seem cheaper if you have many channels. Plus I cant get DSL
--
dnoyeB
"Then said I, Wisdom [is] better than strength: nevertheless the poor man's wisdom [is] despised, and his words are not heard. " Ecclesiastes 9:16
isuquinndog8

join:2003-12-22
Normal, IL

Switching....

I'm really going to think about switching if either Dish company gets local HD's here in Central IL very soon.

I mean, Comcast raises our rates, but if you go to their website and put in a central IL address and zip, it says they can't service us yet, or even bring our channel guide. So, even if we aren't in your system yet, you can get more money out of us, huh?