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Comcast Insider Reiterates That Comcast Tier Changes Loom
12/2, 20/4, 50/10, 100/15 will be Xfinity standard
by Karl Bode Wednesday 26-May-2010 tags: business · bandwidth · cable · consumers · Comcast
Back in February a tipster informed Broadband Reports that Comcast would be shaking up their speed tiers slightly sometime this year as part of Comcast's "Xfinity" rebranding. Comcast's current lineup is 12/2, 16/2, 22/5, 50/10 (and 100 Mbps business-only service in Minneapolis). The new tiers? The same prices, but 12/2, 20/4, 50/10 and the new 100/15 residential tier we unveiled yesterday -- which should be available to 20% of markets by year's end. There's still no word on a timeline outside of sometime this year for most markets, though the insider says an official memo announcing the changes is only just circulating this week. "22/5s will be grandfatherd in," notes the insider. "The only minor change would be that anyone who had the 16/2 will need to upgrade to a D3 modem, if they haven't already."

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Joe12345678

join:2003-07-22
Des Plaines, IL

Upload still needs to be better

12/2?
20/4?

just make base upload 4 or 5 and up

chong67

join:2001-11-18
Jonesboro, GA

Re: Upload still needs to be better

With powerboost, what would it be?
iansltx

join:2007-02-19
Golden, CO
kudos:2

Re: Upload still needs to be better

I get 3.5-4 Mbps up with PowerBoost on 12/2. On 20/4 I can't say for sure, but could be 7 Mbps up with PowerBoost.
dfxmatt

join:2007-08-21
Evanston, IL
so much for 22/5, huh.

"hey guess what! look at what value we're adding! you just lost 2mb upstream/downstream!"

unless costs for that 20/4 are down proportionately from 22/5, I'll be cancelling from my contract early once this takes place.
iansltx

join:2007-02-19
Golden, CO
kudos:2

Re: Upload still needs to be better

1. You get grandfathered in
2. Pricing appears to be the same for 20/4 as it is currently for Blast, so $10 less than you're paying right now.

baineschile
2600 ways to live
Premium
join:2008-05-10
Sterling Heights, MI
Reviews:
·Comcast
·magicjack.com

Re: Upload still needs to be better

said by iansltx:

1. You get grandfathered in
2. Pricing appears to be the same for 20/4 as it is currently for Blast, so $10 less than you're paying right now.
owned.

DarkLogix
Premium
join:2008-10-23
Baytown, TX
kudos:3

Re: Upload still needs to be better

1. covered
2. I don't know if $10 is proportioal but it is less
3. Yep he's been Pwned

pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3

Re: Upload still needs to be better

Frankly, I'd rather have the extra 1 Mbps upstream (and the 2 Mbps downstream, though not as important to me) for $10/mo more.

22/5 was the sweet spot for me. Sure am glad I'm grandfathered, because I wouldn't want 20/4 nor paying out the arse for 50/10 (I'm a business class customer).
--
"Life moves pretty fast. If you don't stop and look around once in a while, you could miss it." -Ferris

bluepoint

join:2001-03-24

1 edit
NVM
sharksfan3
Premium
join:2004-02-16
Hyde Park, NY

Great! but...

Caps?
brianiscool

join:2000-08-16
40303
kudos:1

Re: Great! but...

Comcast is going to have to increase those caps.

MOWAA

join:2010-03-25
Fort Lauderdale, FL

Re: Great! but...

said by brianiscool:

Comcast is going to have to increase those caps.
I wouldn't hold my breath over that.
brianiscool

join:2000-08-16
40303
kudos:1

Re: Great! but...

I would, cause fiber is coming to town.
jagged

join:2003-07-01
Boynton Beach, FL

Re: Great! but...

doubt south florida's going to see fiber in any town anytime soon
brianiscool

join:2000-08-16
40303
kudos:1

Re: Great! but...

Obviously you can't read news articles. »Allied Fiber Begins Building National Dark Fiber Ring
Lazlow

join:2006-08-07
Saint Louis, MO

Re: Great! but...

brianiscool

That is backbone not residential.
fiberguy
My views are my own.
Premium
join:2005-05-20
kudos:3
said by brianiscool:

I would, cause fiber is coming to town.
Nope.. aint' gonna happen... the majority of people don't come close to 250gb, so why would they?

While it may sound like caps are the end of the world here, it's becuase everyone complaining about caps ARE here...

Now, if it were a 50gb cap, or even 20gb cap, then you'd have people noticing and "the general public" complaining. The reason you don't - becuase it doesn't affect "the general public" since they're never reaching it.

I'll say this.. just as obnoxious as it gets to hear the "people will hit the caps" argument, I'm sure you'll get tired of "faster speeds don't always equate more download"...

DarkLogix
Premium
join:2008-10-23
Baytown, TX
kudos:3

Re: Great! but...

and unlike AT&T's caps Comcast's caps are soft
many people have hit 500-750GB in consecutive months and nothing happened

why you ask

well because its not so much a cap on you as a sheild form the lawyer that would like to cut you off

before the caps they would prune the top .01% and they still do but if a member of the top .01% used less than 250GB he couldn't be cut
fiberguy
My views are my own.
Premium
join:2005-05-20
kudos:3

Re: Great! but...

said by DarkLogix:

before the caps they would prune the top .01% and they still do but if a member of the top .01% used less than 250GB he couldn't be cut
Couldn't have said it any better. People asked to know what the limits and caps were for a long time now. Now that they have them and know them, they don't like them. And, actually, before the caps, it was generally much higher than 250.

What's ironic is now that they're defined, you hear more people complaining now than you did when they were soft and unknown.

Gbcue
Almost P.E.
Premium
join:2001-09-30
Santa Rosa, CA
kudos:8
Reviews:
·AT&T U-Verse
said by MOWAA:

said by brianiscool:

Comcast is going to have to increase those caps.
I wouldn't hold my breath over that.
CON.
--
My Blog 2.0

DarkLogix
Premium
join:2008-10-23
Baytown, TX
kudos:3

Re: Great! but...

said by Gbcue:

said by MOWAA:

said by brianiscool:

Comcast is going to have to increase those caps.
I wouldn't hold my breath over that.
CON.
Hold your breath I dare you

MalibuMaxx
Premium
join:2007-02-06
Chesterton, IN
meh my cap is 250 GB I don't use more since they raised my speed (6 to 12 Meg)... I just get it faster
niplet

join:2003-10-04
Antioch, TN

grandfathered in?

Comcast's current lineup is 12/2, 16/2, 22/5, 50/10 (and 100 Mbps business-only service in Minneapolis). The new tiers? The same prices, but 12/2, 20/4, 50/10 and the new 100/15 residential tier we unveiled yesterday -- which should be available to 20% of markets by year's end. There's still no word on a timeline outside of sometime this year for most markets, though the insider says an official memo announcing the changes is only just circulating this week. "22/5s will be grandfatherd in," notes the insider.
===============================================
so does this mean that the 22/5 will be the new 50/10 and the 100/15 be the new 50/10?
I have the 50/10 for $99 monthly, could save $30 monthly to go to 22/5 and with the free upgrade of being grandfathered in, i read that as the 22/5 will be 50/10 at the price of the current 22/5 and the 50/10 will be 100/15, but will those paying for 50/10 get the increase for no additional charge or will i be forced to downgrade in price for the same speed, which i will gladly do, . if this is the case, thank you in advance comcast for forcing me to lower my bill.
dead_screem

join:2004-09-10
Carol Stream, IL

3 edits

Re: grandfathered in?

no no.

By grandfathered they mean that Ultra 22/5 is no longer being offered to new customers, but existing customers who already have it can keep it. Ultra 22/5 also does not get upgraded to anything. Once Blast! gets upgraded to 20/4 I can see alot of people downgrading from Ultra 22/5 to Blast! 20/4 for the price drop.

16/2 Blast! gets a free upgrade to 20/4 Blast!. The price of Extreme 50/10 remains the same, 100/15 is a completely new tier (50/10 doesnt get a free upgrade to it) and will cost more than 50/10 does now.
niplet

join:2003-10-04
Antioch, TN

Re: grandfathered in?

which really sucks, if this is what they are doing, but over the last 10 years of having Comcast, they have surprised me on their offerings. If no one takes advantage of their higher offerings, if they want to boast about it, they will have to lower their prices. If they truly want to gain customers, they should just blow the competition out of the water on price/performance 50/10 for 69.99 and 100/15 for $99.99 would be a smart business move, IMHO.
d1gw33d

join:2009-06-20
Clovis, CA

Re: grandfathered in?

Agreed.
PerfectCode

join:2009-06-12
Portland, OR

Re: grandfathered in?

Also agreed.
iansltx

join:2007-02-19
Golden, CO
kudos:2

Re: grandfathered in?

Comcast doesn't blow anyone out of the water with pricing. You should know this already :/
niplet

join:2003-10-04
Antioch, TN

Re: grandfathered in?

they would if they did the 100/15 for the $99 here in the states that would be available on a large scale
iansltx

join:2007-02-19
Golden, CO
kudos:2

Re: grandfathered in?

Yeah...that's not going to happen for another few years.

pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3
That sucks. I want as much upstream as possible, so losing 2 Mbps downstream and 1 Mbps upstream for the same cost as 22/5 is absurd. I'm sure as hell glad I'm grandfathered in on the 22/5, because I refuse to pay like 2-3x the price for 50/10 and quite frankly 20/4 at the same price as I pay now for 22/5 on a biz class connection is a rip off. Way to go backwards Comcast.

It just doesn't make sense. All the other tiers basically get upgrades for the same price, but the 22/5 customers are now forced (at some point) to pay more for less or pay a CRAP load more for 2x what we had before, which I for one am not willing to do.

So anyone know what the biz price difference will be for 22/5 to 50/10? I'm paying $104/mo for 22/5 with 1 static IP. If it's $20 or less more per month for 50/10 I'd consider it, but it is sounding like the current 50/10 pricing will remain, right?
--
"Life moves pretty fast. If you don't stop and look around once in a while, you could miss it." -Ferris
Drizew

join:2004-09-17
Los Lunas, NM

Re: grandfathered in?

You should just be happy that you are/were ever able to get Ultra. Here in New Mexico we can't get it, and since we aren't a competitive market our upload on the 20/x plan will be 2 instead of 4. I would be more then happy to swap available plans with you.
dishrich

join:2006-05-12
Springfield, IL

.

Why do you need a D3 modem just for 20/4???

See 16 replies to this post
glinc

join:2009-04-07
New York, NY

lol

Those are some sad upload speeds

See 15 replies to this post

jimjo

@windstream.net

upload

is the upload advertised on blast....the real upload or is that including boost feature?

beeman65

join:2001-07-23
Mckeesport, PA

Economy Tier?

Any word on what will happen with the low-low current tier of 1.5/384?
iansltx

join:2007-02-19
Golden, CO
kudos:2

Re: Economy Tier?

Last I checked it was 1.0/384. I'll bet it'll stick around, and maybe be upgraded to 1.5/512 or something.

jimbo48

join:2000-11-17
Hayward, CA
Reviews:
·AT&T U-Verse
Thats the BEST DSL I can get until AT&T brings in U-verse or I go to the Dark side and go COMCAST and their Bi-annual rate hikes. The speeds I see posted are "up to Speeds" using powerboost. That infers that they can't deliver/sustain that performance for more than a few sweconds. As always you will end up paying for up to speeds but never seeing anything close to those speeds.

Chris 313
Come get some
Premium
join:2004-07-18
Houma, LA
Reviews:
·AT&T U-Verse
·Comcast Digital ..
·Comcast

Re: Economy Tier?

said by jimbo48:

Thats the BEST DSL I can get until AT&T brings in U-verse or I go to the Dark side and go COMCAST and their Bi-annual rate hikes. The speeds I see posted are "up to Speeds" using powerboost. That infers that they can't deliver/sustain that performance for more than a few sweconds. As always you will end up paying for up to speeds but never seeing anything close to those speeds.
Wrong. I'm on Comcast's 8/2 package and I hit my caps (8800/2200) everytime. Powerboost gives me even more for about a minute.

I'd think using that as a result, I'll get my full speeds on anything I do.

The "upto" thing is just a way of protecting themselves if customers don't get the full speeds like I and others here do.
fiberguy
My views are my own.
Premium
join:2005-05-20
kudos:3
(sigh)

Powerboost has NOTHING to do with achieving the advertised speeds... I mean, really?

And, not "as always" do you never see anything close to those speeds.. I get them consistently every day. Powerboost sends me way above those speeds as well.

Maybe YOU don't get those advertised speeds.. and actually, the problems that people say "are normal" CAN be as isolated as your own house.. it could be your computer, your wiring, a wireless router.. etc. And yes, it CAN also be a neighborhood problem to as sometimes it is. However, to say "As always you will end up paying for up to speeds but never seeing anything close to shot speeds" is about the same as the saying "no one even likes .....X" ... generalized statements don't work in this case.

Further, even Verizon's Fios product says 'up to' on their advertising for the all mighty Jesus fiber service... and their speeds don't always deliver full tier either.. as to why? Who knows.. as I said, the customer premise plays a part in failure too. It only takes one fitting somewhere to mess up a connection.

But, no, they don't make their speeds BY using powerboost.. that's in addition-to and is only for a short period of speed.

espaeth
Digital Plumber
Premium,MVM
join:2001-04-21
Minneapolis, MN
kudos:2
Reviews:
·Clear Wireless
Click for full size
50/10 tier
I have no problem meeting those speeds. DD | Netcat partition backups from my colo'd server in Chicago was able to nicely saturate my 50/10 connection for a few hours.

cheapo

@itt.com

Ecomomy Tier

My Economy Tier was just upgraded to 1.5M / 365K from 1.0M / 365K.
The bill also went up to 26.95 from 24.95.
JnKC

join:2008-06-17
Independence, MO
Reviews:
·Comcast
·Comcast Digital ..

Tier Change

I've had a hard time getting Comcast to tell me just exactly what tier I am on. I upgraded speed with the 10/2 way back and then cut it back because price increases of service. A service man came by the other day, adjusted fittings and tested line. They did that on their own due to a noise problem from within the apartment building. I get around 20/3.5 down and up respectively. It looks like I fall between tiers; I don't really care if I'm getting the advertised speed. Speed is only relevant when I am hooked up to a high speed connection for video or download. It will be nice for the Xfinity; I have the Comcast voip service as well. The triple play has been just fine for me as most of the Comcast service. I've been a customer since 2004 when I moved here. There isn't a chance to use a different cable company and I do not want DSL. All good in my corner of the world.

dhslow

@shawcable.net

Re: Tier Change

wow how i wish Shaw would upgrade our lines like that

pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3

Pricing doesn't make sense

Ok let me see if I have this straight. It's hard to tell given the wording of the article, but it seems to me the transition is going to go like this:

12/2 remains the same at the current 12/2 price point
16/2 becomes 20/4 for the same price as 16/2 is now
22/5 goes away, but people are grandfathered in
50/10 pricing remains the same
100/15 new tier with some outrageous price that'll make the 50/10 pricing look cheap

What I don't understand is how this ties in to business class service. The price difference between these tiers as it stands in D3 areas is as follows (based on dynamic base pricing of business class vs. month-to-month non-promo residential pricing):

12/2 residential: $42.95/mo, business: $59.95, difference: $17/mo

16/2 residential: $52.95/mo, business: n/a

22/5 residential: $62.95/mo, business: $99.95, difference: $37/mo

50/10 residential: $139.95, business: $189.95, difference: $50/mo

So after the speed profile changes, what is the price of 20/4 going to be on business class? At least in my area, there is no 16/2 (soon to be 20/4) business class service.

So residential 16/2 becomes 20/4 and business 22/5 becomes 20/4? If so, they better drop the price by at least $20 or $30 a month. Even then I'd rather pay what I'm paying now for 22/5 (which I know I can continue to do, since I'm grandfathered).

It just seems like 22/5 was a real sweet spot for many folks and Comcast is basically telling the kind of customers who want 22/5 to piss off and either pay another $90/mo for 50/10 or save $20/mo and lose some speed. I don't like either, thank GOD I am in a 3 year contract and we're being grandfathered.

16/2 is getting a 25% increase in download speeds and 100% (2x) increase in upstream speeds for the SAME price, but 22/5 people are getting shafted and either have to fork out almost double the price for 50/10 or take a 9% hit on downstream and 20% hit on upstream.
--
"Life moves pretty fast. If you don't stop and look around once in a while, you could miss it." -Ferris
heatsker151

join:2007-10-14
Lebanon, PA

1 edit

Re: Pricing doesn't make sense

The residential CHSI prices you quoted are correct, although the service has to be bundled with cable or phone. To go stand-alone, residential HSI is usually $15 more. IIRC, the business class service has no bundling requirement at those prices.

+Not for the 50/10 tier. 139.99 stands alone... some markets price it as low as 99.99 with other services.

pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3

Re: Pricing doesn't make sense

Ok, but the point is they are forcing any new customer who would have chosen 22/5 to either pay the same for less speed (a step backwards) or pay nearly double the price for double the speed (which they may not want).

It's too bad they aren't going to basically have the new 50/10 pricing match what the current 22/5 pricing is. There just seems to be a gap now in their lineup. 20/4 to 50/10 is a bigger difference.

It's like they are trying to make the 16/2 (now 20/4) package more appealing to try to get some 12/2 customers to upgrade, but in doing so they are going to lose money since they'll have people going for the 20/4 instead of the 22/5 and I'm assuming 20/4 is going to be cheaper than 22/5. The price difference in going to 50/10 is huge, so I think all their 22/5 customers (or would be customers) are going to choose to either a) get a different service - e.g. 24/3 SBC U-verse if available or b) go with 20/4 at a (assumedly) lower cost than the current 22/5 pricing.

Either way I think they're shooting themselves in the foot, but I guess they probably make most of their money in the lower end tiers so they're focusing their efforts there.
--
"Life moves pretty fast. If you don't stop and look around once in a while, you could miss it." -Ferris
BiggA

join:2005-11-23
EARTH
Reviews:
·Comcast

Uncapped D2?

Why don't they run with 38/30 uncapped D2? What's the worst that happens? It only goes 10/2? Well that's a lot better than the current 6/1. It's a shared medium, so if no one else is using it, why not let me use the whole thing, sustained? If other people are using it, just split it up equally. That's what can happen now anyways...

condensed

@ountpromotions.com

16/2 to 20/4 on emta

So I have to have a d3 modem and an EMTA? No way am I paying extra for two devices.

rv65
Ban Cat Declawing
Premium
join:2008-08-02
USA!!!!
kudos:1

Re: 16/2 to 20/4 on emta

D3 EMTA's do exist. I'm sure Comcast will give you one if you ask.

rv65
Ban Cat Declawing
Premium
join:2008-08-02
USA!!!!
kudos:1

1 edit
duplicate.
El Gaupo
Premium
join:2006-07-15
Buckhorn, NM

Smoke and mirrors.

My 12/2 is no faster than my 3meg dsl.These bump ups would seem nothing more than smoke and mirrors.Lowering the price and keeping speeds the same might work better

Contacting the comcast direct forum resulted in moving me to 16/2 without my knownledge which is now still as fast as my 3meg dsl and $10 more per month.
noisefloor

join:2010-05-09

Re: Smoke and mirrors.

If you don't notice a difference with 16/2 and 3Mb DSL quite frankly "your doing it wrong". Something is a bottleneck. Have you had a tech out to directly connect his laptop to the modem and speedtest yet? I would have that done.

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