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story category Comcast Nominated for Having Worst ToS
People use the service but don't like the terms
12:02PM Saturday May 03 2008 by KathrynV
tags: business · cable · Comcast
Tipped by newview See Profile
A blog over at InfoWorld recently ran a challenge asking readers to find a company with a ToS agreement worse than the Dilbert.com Terms of Use reported on by the blog. The first nominee by the readers is Comcast. Although Comcast recently changed their ToS to make their traffic-shaping practices look more legit, they still have a number of provisions that concern their customers. It’s primarily the lack of privacy that one has when using their service that seems to have gotten the company nominated for the dubious honor of Worst ToS. The challenge is still going on so people who believe that Comcast’s ToS isn’t the worst one out there may come back with a response.

Related:
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  4. Comcast WiMax Femtocells
  5. Comcast Tries Addressable Advertising Pilot in Baltimore
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  7. Is Comcast Cooking Up a 22Mbps/5Mbps Tier?
  8. Comcast Offers Free Cable To Analog Homes
Forums » Comcast Nominated for Having Worst ToS
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dadkins
Land of Confusion
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast


edit:
May 3rd, @12:21PM

No Likey?

If the TOS is not to your liking, don't get the service!

Don't give me this "Only Provider" BS.
Either you accept it or not - don't get it then bitch!

I agreed and got the service!

While I may not approve of the whole Sandvine horseshit,
if it was such a POS I would cancel.

Sandvine on BT vs 16mbps... Hmmm.
I'm still here, aint I?

*SO FAR*, my service has been great!
That's 4 years and counting... started at 1500kbps x 256kbps and now at 16000kbps x 2000kbps.

Sure beats the hell out of what AT&T(SBC) has ever tried to offer me!

YMMV
--
Think outside the Fox... Opera

murdok610

join:2004-09-05
West Chester, PA

Re: No Likey?

said by dadkins See Profile :

If the TOS is not to your liking, don't get the service!

Don't give me this "Only Provider" BS.

Yeah, but it's really the only viable provider for many people.

dadkins
Land of Confusion
Premium,MVM
join:2003-09-26
Hercules, CA

Re: No Likey?

*Viable* is subjective...

Ever hear of Sat?
Got Dialup?
Sprint/Verizon data plans?
--
Think outside the Fox... Opera
nathill

join:2004-05-03
Bloomington, IN

Re: No Likey?

"Viable" in my case is satellite or 25K dialup.

dadkins
Land of Confusion
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast

Re: No Likey?

said by nathill See Profile :

"Viable" in my case is satellite or 25K dialup.
Exactly!

*IF* Comcast and their TOS was SO bad, I would get myself a wireless card for VZ or Sprint.
If there was no coberage for VZ or Sprint, I would likely opt for dialup.

Bitching about the TOS doesn't affect anything... it's just bitching!
--
Think outside the Fox... Opera
karlmarx

join:2006-09-18
Nashua, NH
·Fairpoint Communic..

Re: No Likey?

Actually, you're wrong. Bitching causes BAD PRESS, which is exactly what a monopoly cannot afford. Bitching alerts the public to how the megacorps are ripping people off. Bitching is what finally gets the politicians to pass laws to reign in their monopolistic ways.

Bitching is always the best solution.
--
The happiest countries are the most secular. The struggle AGAINST corporations is the struggle FOR humanity!

dadkins
Land of Confusion
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast


edit:
May 3rd, @12:51PM

Re: No Likey?

said by karlmarx See Profile :

Actually, you're wrong. Bitching causes BAD PRESS, which is exactly what a monopoly cannot afford. Bitching alerts the public to how the megacorps are ripping people off. Bitching is what finally gets the politicians to pass laws to reign in their monopolistic ways.

Bitching is always the best solution.
No, Lobbying(payola) gets Politicians to change laws.
Bitching is just that - bitching.
--
Think outside the Fox... Opera

S_engineer

join:2007-05-16
Chicago, IL

Re: No Likey?

said by dadkins See Profile :

said by karlmarx See Profile :

Actually, you're wrong. Bitching causes BAD PRESS, which is exactly what a monopoly cannot afford. Bitching alerts the public to how the megacorps are ripping people off. Bitching is what finally gets the politicians to pass laws to reign in their monopolistic ways.

Bitching is always the best solution.
No, Lobbying(payola) gets Politicians to change laws.
Bitching is just that - bitching.
But lobbying dosent keep politicians elected. Sooner or later, pols have to listen to their constituancy...especially if theres enough people bitching about it!
Grafton

join:2006-08-26
Morgantown, WV
·Comcast

doesnt sound like you ever had to use/depend on sat or dialup
sat is more frustrating than dial-up = higher latency's about 7x more, 1500ms round trip to 200ms dial up
then there's dial-ups horrible ungodly slow speed ( todays web pages are huge for dialup ) and necessity for a phone line.
as for the data plans that is a viable service option but dont know much about it

dadkins
Land of Confusion
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast


edit:
May 3rd, @12:49PM

Re: No Likey?

said by Grafton See Profile :

doesnt sound like you ever had to use/depend on sat or dialup
sat is more frustrating than dial-up = higher latency's about 7x more, 1500ms round trip to 200ms dial up
then there's dial-ups horrible ungodly slow speed ( todays web pages are huge for dialup ) and necessity for a phone line.
as for the data plans that is a viable service option but dont know much about it
Yes I have! I had dialup via Bay Area Internet Solutions.
I wanted faster.
I looked at Comcast and READ the TOS/AUP - acceptable!
I agreed!
Here we are today 4 years later and I have even opted to pay the $10.00 Extra for more speed!

Like I posted in the original post: "... don't get it then bitch!"

"Only Option" is bullshit!
If y'all really want connectivity... you can get connected!
Dialup is $9.99
Want faster?
Might cost a bit more than $9.99, but Sat will work!
Latency or FAP on Sat? Sure!
What do you expect? The damn thing is 20,000 miles away!
That's a hell of a first hop!

*BUT* it is faster than dialup!

If Comcast is the only service that has low latency, and fast speed, then YOU must decide if the TOS is acceptable or not.
If not, don't get it! DUH!
If yes, Cool!
--
Think outside the Fox... Opera

Boogeyman
Drive it like you stole it
Premium
join:2002-12-17
Huntsville, AL
·Comcast

Re: No Likey?

While you do have a valid point, you are overexagerating the availability and feasability of the otehr options.

Sat is only an option if thats the only thing you can get.

While dial-up is available everywhere, even when it was in its heyday, some locations still had to dial long distance to the nearest ISP. Now that most of the smaller dial up firms have gone away, there arent as many local numbers as there used to be. I used to be able to find 20 numbers local, last time I looked a few years ago, there were only 3.

So, even if it was free, some people would still get long distance charges. So not really a feasable option.

Just in case you are wondering, I have Comcast, the highest tier available in my area (6/768) and I am very pleased with it. Over the last 2 years, I've had less that 30 min of downtime. I have had some problems, but it was back when CC was upgrading so I kind of expected odd speeds and such. (My upload was 1.2m while my download was 800k). And everytime I go to the CC office or have to call them, I always get the friendliest people, so theres no customer service problems in this area.

Oh and I have a choice of 2 other providers as well. Att/Bellsouth DSL and Knology cable.
TIGERON

join:2008-03-11
Pacifica, CA
Twightlight-zone bandwidth limitations, and lying to the public of their hidden traffic-shaping policies....sure dadkins, you're getting a great deal.
utopia.net is the answer to get rid of these corporate monopolies.
ShadezeRO

join:2006-04-24
Fort Lauderdale, FL
·AT&T Southeast

said by dadkins See Profile :

*Viable* is subjective...

Ever hear of Sat?
Got Dialup?
Sprint/Verizon data plans?
>Sat
Overpriced

>Dial-up
Ancient

>Sprint/Verizon
Not available in all area's. At least not "3g" type speeds.

dadkins
Land of Confusion
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast

Re: No Likey?

said by ShadezeRO See Profile :

>Sat
Overpriced

>Dial-up
Ancient

>Sprint/Verizon
Not available in all area's. At least not "3g" type speeds.
>TOS unacceptable but you still get it
Piss, snivel, and whine?
--
Think outside the Fox... Opera

Skeedatl
Ah, push it - push it real good
Premium
join:2007-12-26
The Cloud

edit:
May 3rd, @04:11PM

Re: No Likey?

LOL, not much worse than Blu-Ray apparently.

»blogs.pcworld.com/staffblog/arch···883.html

dadkins
Land of Confusion
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast


edit:
May 3rd, @04:20PM

Re: No Likey?

»www.tgdaily.com/content/view/37039/113/

Los Angeles (CA) - The first quarter of 2008 was a huge success for Blu-ray, as sales grew by 351 percent over the same period last year, reports trade publication Home Media Magazine.


--
Think outside the Fox... Opera

Boogeyman
Drive it like you stole it
Premium
join:2002-12-17
Huntsville, AL
·Comcast

You also have to remember that DVD had been around for ~7 years before it became the dominant format. I was the first in my family to get a DVD player, and it was 12/00 and a PS2.

And BD will probably have a slower uptake because you need an HD set or a BD is pointless. With DVD you didnt have to buy a $600-$1000 tv AND a $400 player, you just needed the $400 player.

HotRodFoto
Premium
join:2003-04-19
Denver, CO

Re: No Likey?

Damn dadkins, u have a Comcast Fanboy Tatt or something on yer forehead? Come on, people ARE going to bitch, and they have every right to. And sorry, but Sat is HARDLY a viable option. Give it a rest and stop trolling, if people want a REAL alternative, tell them the truth and that they should order Comcast Workplace which has NO Sandvine.
bicker

join:2007-05-10
Burlington, MA

Re: No Likey?

Oh gosh -- cry me a river. People have a right to decide whether they want to purchase something or not. THAT is what people have a right to. I think we can see clear evidence here of how we've failed to raise our children right: That sickly sense of entitlement oozing from some messages here is something that in our generation would never have exhibited. Despicable.

murdok610

join:2004-09-05
West Chester, PA

said by dadkins See Profile :

*Viable* is subjective...

Ever hear of Sat?
Got Dialup?
Sprint/Verizon data plans?
Latency. Can't play games on SAT.

Dialup is not fast enough, plus VoIP wont work on Dialup, or SAT.

Sprint/Verizon? No...

Viable seems less and less subjective.

Well I can't say that Comcast is my only viable alternative anymore. As of last year, Verizon Fios became available.

Until then it was a Comcast monopoly.
bicker

join:2007-05-10
Burlington, MA
Which means that the service Comcast is offering is the best of the options.

phill

@comcast.net

Re: No Likey?

well we know Comcast's response now
bicker

join:2007-05-10
Burlington, MA


edit:
May 4th, @10:10AM

Re: No Likey?

No, you don't. Comcast is too polite to give you the truth, a baldly with a little pretense as I will.

And another thing... it is incredibly CRAVEN to assume that anyone who disagrees with your puerile antipathy towards Comcast is a Comcast person. Should I assume that you MUST work for DirecTV since you're saying bad things about Comcast?

Grow up.

RadioDoc
Sortofadog
Premium,ExMod 2000-03
join:2000-05-11
Chicago, IL
·AT&T Midwest

said by dadkins See Profile :

If the TOS is not to your liking, don't get the service!
Typical corporate defense. How about working to improve the product instead of defending sleazy service terms? You are evidently one of the lucky ones who (1) get decent service and (2) aren't being affected by their lackluster network performance in some much bigger markets.

The "if you don't like it, leave" parroting is very tired.
--
Toolmaster of La Grange.

dadkins
Land of Confusion
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast

Re: No Likey?

I'm not defending it!
I'm trying to get people to use a little common sense.

"if you don't like it, leave"
Same thing has been said about The United States of America for years... and?

The thing is, don't even get it to start with then you won't have to leave!
If you get it even though the TOS says something that you don't like and you start whining about it - well, that's not too bright!
--
Think outside the Fox... Opera

RadioDoc
Sortofadog
Premium,ExMod 2000-03
join:2000-05-11
Chicago, IL

Re: No Likey?

You continue to indirectly defend this, which I guess is expected. You added nothing but more of the same.
--
Toolmaster of La Grange.

dadkins
Land of Confusion
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast

Re: No Likey?

said by RadioDoc See Profile :

You continue to indirectly defend this, which I guess is expected. You added nothing but more of the same.
Still... not defending anything except common sense.

You no likely, no getey. Simple enough?

I accepted their TOS & AUP.
I'm not complaining.
Service is fine.
I live in The S.F. Bay Area(not rinkydink area).

One last time:

If for any reason *ANY* service has something in the Terms Of Service that you don't like or disagree with, you shouldn't get the service, right?

Geez!
--
Think outside the Fox... Opera

dadkins
Land of Confusion
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast


moderated:
May 5th, @11:52AM

Re: No Likey?

You have made the assumption that I am defending Comcast and/or their TOS.
You are quite wrong.

Don't like the price of gas at the corner gas station, go down the street a ways and get some other gas from a different station.

Don't like the TOS of Comcast, go get connectivity from another provider.

What's so hard to understand?
Guess common sense doesn't apply to internet connectivity.

Ok, cool!
Guess I should cancel Comcast, get dialup and then come here and bitch that it is too slow.
Would that be better?

I don't get something then bitch about it.
DUH!
--
Think outside the Fox... Opera
vicorjh
Premium
join:2007-06-24
Arlington, MA

Re: No Likey?

True, if you have the option and you don't like to TOS then don't go for the service.

However, nowadays, many of the TOS agreements from the providers allow the provider to modify and update the TOS at anytime and for any reason. And, in many cases, the provider doesn't even have to notify you of the changes.

Add to that, the providers try to lock you into long-term agreements.

So, unless you're willing to "check-in" on the TOS on a regular basis, how do you really know if sometime down the road your "contract" doesn't materially affect you.

TOS used to be utilized simply to protect the provider from frivolous lawsuits based on normal operating issues. Now it seems the TOS a written in such a way to allow the provider to generate additional revenue streams while at the same time failing to provide the advertised service. One, being the ability for the provider to intercept your data for use in targeted marketing. Or, possibly, allowing the provider to throttle your connection under the guise of network management (while at the same time advertising "unlimited" use).

The other issue with the TOS from some/many of these providers is that the legalize is written in a way that the common consumer cannot actually understand they may be giving up some their rights. Should they hire a lawyer to interpret the TOS? Or, possibly the provider is hiding behind legal mumbo jumbo while promising the sun.

If you need internet connectivity for work, where do you go to avoid restrictive TOS? Buy a T1?
It's easy to say don't get the service. Though that is an overly simplified solution.

dadkins
Land of Confusion
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast

Re: No Likey?

said by vicorjh See Profile :

If you need internet connectivity for work, where do you go to avoid restrictive TOS? Buy a T1?
It's easy to say don't get the service. Though that is an overly simplified solution.
Yes! If you are going to use your connection for WORK, you should get some sort of business service.

Residential Services are not intended for buisness use(hence the Business class of services).

Look, to everyone:
If for any reason the ISDP you use(whichever one you use) has anything now, or changes it in the future to some unacceptable level, drop them!

PLEASE stop paying for a service with a TOS that is crap and bitching about it.
If it is so damn bad... why in God's name are you still paying for it? Geez Louise!

WTF people?
--
Think outside the Fox... Opera

funchords
Robb
Premium,MVM
join:2001-03-11
Hillsboro, OR
·Verizon Online DSL
·Skype
·Comcast

You and I both have Comcast, so we know what the service is really like. But you and I have had Comcast for years. If someone was signing up for their first broadband service, wouldn't the Subscriber Agreement and AUP give them pause?

Fortunately, for Comcast and most of their CableCo and TelCo cousins, people get the service before reading them.

In fact, I just moved to an apartment a few months ago and signed up with Comcast. So, as "Mr. New Customer," my service was already activated several days before I was presented with my first screen showing the Subscriber Agreement (which only referred to the AUP by name).

(Yes, I admit it, I was installing the software. I was using the automation to provision the modem.)


--
Robb Topolski -= funchords.com =- Hillsboro, Oregon
HTTP is the new Bandwidth Hog...

Favre04
Premium
join:2002-08-03
USA

said by RadioDoc See Profile :

You continue to indirectly defend this, which I guess is expected. You added nothing but more of the same.
It's easy to see why your an EX mod.

RadioDoc
Sortofadog
Premium,ExMod 2000-03
join:2000-05-11
Chicago, IL
·AT&T Midwest

Re: No Likey?

said by Favre04 See Profile :

said by RadioDoc See Profile :

You continue to indirectly defend this, which I guess is expected. You added nothing but more of the same.
It's easy to see why your an EX mod.
Could say it is easy to see you are a moron. But that would be wrong.
--
Toolmaster of La Grange.

JoshC1

join:2007-09-25
Sanford, NC

Hmm..

Ok, I guess what you are saying is that people just need to suck it and take the slow speed if they hate Comcast's ToS. Sounds like you NEVER had to deal with satellite or dialup. If you had bad service with Comcast and could never get it resolved, then I don't think you would be singing about Comcast's service as much as you are now.

dadkins
Land of Confusion
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast

Re: Hmm..

said by JoshC1 See Profile :

Ok, I guess what you are saying is that people just need to suck it and take the slow speed if they hate Comcast's ToS. Sounds like you NEVER had to deal with satellite or dialup. If you had bad service with Comcast and could never get it resolved, then I don't think you would be singing about Comcast's service as much as you are now.
Try reading the whole thread:

»Re: No Likey?

I have had dialup.
--
Think outside the Fox... Opera

Titus Pullo
I came, I saw, I slept

join:2004-06-26
·Embarq

Re: No Likey?

said by dadkins See Profile :

I'm not defending it!
I'm trying to get people to use a little common sense.

Good luck with that!

"if you don't like it, leave"
Same thing has been said about The United States of America for years... and?

Not a very good analogy, is it? Leaving a country vs a corporate TOS that snorts horseshyte with a Hoover.

The thing is, don't even get it to start with then you won't have to leave!
If you get it even though the TOS says something that you don't like and you start whining about it - well, that's not too bright!

One problem with a TOS agreement is that it's like shifting sands; they tell you the TOS can change at any time. So you may agree with it at the outset but years later realize you're living under a Nazi regime with lousy -- or no -- alternatives. I don't bother bashing Comcast because I dropped them some time ago rather than bitch. I'm still hanging onto their TV service, and would go Dish but they're just as bad with the sign up offers that vanish in the wind a year or less down the road.
That's me in bold, BTW. I'm feeling real lazy today ...
--

dadkins
Land of Confusion
Premium,MVM
join:2003-09-26
Hercules, CA

Re: No Likey?

Thank you!

Yeah. Common Sense seems to be at a premium...

BabyBear
Keep wise ...with Night-Owl

join:2007-01-11

Re: No Likey?

said by dadkins See Profile :

Thank you!

Yeah. Common Sense seems to be at a premium...
Thats cause people with the "common sense" either took your advice and 'moved to another country', or are so busy trying to turn down Comcast retention offers so they can sign up for their more beloved NEW ISP's service or we are just using that "common sense" for once to just shake our heads, laugh a bit at the whining about whining rants and moved on.

dadkins
Land of Confusion
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast

Re: No Likey?

said by BabyBear See Profile :

just using that "common sense" for once to just shake our heads, laugh a bit at the whining about whining rants and moved on.
LOL!
Great example! Thanks!
--
Think outside the Fox... Opera

i5050MbSoon
Formerly TwoKDialup
Premium
join:2002-06-07
Coloma, MI

said by RadioDoc See Profile :

The "if you don't like it, leave" parroting is very tired.
I believe some telco shill coined that phrase was years ago when Ameritech started redlining DSL deployment and AT&T failed miserably at upgrading their cable systems. As far as I know, DSL is still not available at my address. I haven't seen any Pew-Verse lawn fridges sprouting up so apparently it won't be any time soon either.

But thankfully, Comcast bought out AT&T Cable and fixed T's phucking train wreck of a cable system or I'd still be on T's 2k dialup.

However, the bottom line is that I subscribe to all of Comcast's services and they all perform flawlessly. I couldn't care less about the TOS since it doesn't effect me.

Have a nice day, you silly rabbit!
--
Comcast has spoiled me rotten!
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC

Re: No Likey?

said by i5050MbSoon See Profile :

But thankfully, Comcast bought out AT&T Cable and fixed T's phucking train wreck of a cable system or I'd still be on T's 2k dialup.
If you were covered by Ameritech as your ILEC, then the "T" dial-up would have been with AT&T Worldnet Services; at that time a different company than either Ameritech, or SBC, which subsequently bought Ameritech.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

RadioDoc
Sortofadog
Premium,ExMod 2000-03
join:2000-05-11
Chicago, IL
·AT&T Midwest

Re: No Likey?

said by NormanS See Profile :

said by i5050MbSoon See Profile :

But thankfully, Comcast bought out AT&T Cable and fixed T's phucking train wreck of a cable system or I'd still be on T's 2k dialup.
If you were covered by Ameritech as your ILEC, then the "T" dial-up would have been with AT&T Worldnet Services; at that time a different company than either Ameritech, or SBC, which subsequently bought Ameritech.
He's so stoned he doesn't even remember who the cable company was back then. Don't bother.
--
Toolmaster of La Grange.
notwrth10

join:2007-03-03
1001EB

Re: No Likey?

He will be the next one we are reading about that kills a
customer.

I like to call it "The Comcastic Fast Death"

Has a nice ring to it does it not?
notwrth10

join:2007-03-03
1001EB

I could be way off but I think the rabbit is more harmless than what Janice Ordidge got. I am sure she would have been happier with a vrad box instead of one of these. I am sure she probably would have chose "slow DSL" as opposed to "fast death". Maybe if Janice had AT&T she could have lived longer!


comcastic box


I am guessing poor Janice got an upgrade right? or would this be considered a downgrade? Doesn't he just seem so comcastic to you?


Comcast subcontractor that delivered the service Janice got!


Comcast: They just "kill" for the competition!

RadioDoc
Sortofadog
Premium,ExMod 2000-03
join:2000-05-11
Chicago, IL
·AT&T Midwest

said by i5050MbSoon See Profile :

Have a nice day, you silly rabbit!
We'll wave at you in your box under the I-94 Coloma exit overpass as we drive by next month. C-ya!
--
Toolmaster of La Grange.

Skeedatl
Ah, push it - push it real good
Premium
join:2007-12-26
The Cloud
·Cox HSI
·MegaPath
·Verizon FIOS
·Cox VOIP
·Verizon west (ex G..
·ViaTalk
·Time Warner VOIP
·RoadRunner Cable


edit:
May 3rd, @01:05PM

That is EXACTLY what I did.

Comcast took over from ATTBi and ran the service into the ground. They rais