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Comcast Offers Support By SMS
Get account balance or put in a support request by text
by Karl Bode Wednesday 08-Sep-2010 tags: business · alternatives · cable · consumers · Comcast
Comcast today announced that the company is deploying support via SMS, allowing users to get account help by sending a text to COMCAST4U (short code 266278). Users can send a variety of messages (listed in the link above) like CALLME, which prompts a call from Comcast support, NOAPPT, which cancels scheduled service calls, or BAL, which provides users with their account balance. Users can sign up for or deactivate the service via the COMCAST4U portal. The service is launching today in Philadelphia, the Philly suburbs, New Jersey and Northern Delaware. According to Comcast, it will be available to all Comcast users "by the first half of 2011."

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ThrowDemsOut
If you can't convince 'em, confuse 'em
Premium
join:2002-03-03
Mullica Hill, NJ
kudos:4

Working for me NOW; here is list of cmds

Text Service/Message Response
CALL ME Have Comcast call you
HIT Sends a reset signal to your cable box
LOC Provides address of closest payment center
BAL* Provides your latest balance information
OUT Tells you if you are currently in a service outage
NOAPPT Cancel a scheduled service call
STOP Unsubscribe from Comcast4U
HELP Get additional service information
COMMAND See list of available features
NOW What’s on TV now?
PRIMETIME What’s on TV during primetime?
VOD What’s on Video On Demand?
SPORTS Real-time sports informatio
Gami00

join:2010-03-11
Mississauga, ON

Re: Working for me NOW; here is list of cmds

does sending 5318008 work?
I'm sure lots of ppl would be interested in a service call!

baineschile
2600 ways to live
Premium
join:2008-05-10
Sterling Heights, MI

Re: Working for me NOW; here is list of cmds

what about 55378008?

castsucks

@sbcglobal.net
no full hit's?
no cable card hits?

ThrowDemsOut
If you can't convince 'em, confuse 'em
Premium
join:2002-03-03
Mullica Hill, NJ
kudos:4

Re: Working for me NOW; here is list of cmds

said by castsucks :

no full hit's?
no cable card hits?
I don't know.

Text "Call Me" to Comcast and ask them.

DustySilicon

join:2002-10-06
Oak Grove, MO
Reviews:
·Embarq Now Centu..

Possible Comcast SMS support thread

Cust: Hlp me
CC: Wuz up
Cust: my tv is brkn
CC: dats bad dude
Cust: i wana watch da jerzy sho
CC: dat sho suc dude
Cust: i no but i lk it
CC: did you turn da powr off and on
Cust: what powr man my powr was turn off 4 l8t pay
CC: u screwd man

just kidding around...
mlcarson

join:2001-09-20
Las Cruces, NM

Re: Possible Comcast SMS support thread

How about adding the features to the website? I don't have SMS service and probably never will.

ThrowDemsOut
If you can't convince 'em, confuse 'em
Premium
join:2002-03-03
Mullica Hill, NJ
kudos:4

1 edit

Re: Possible Comcast SMS support thread

said by mlcarson:

How about adding the features to the website? I don't have SMS service and probably never will.
If you get gmail, you can SMS using that at no cost. That is a feature of Gmail on the desktop.
jaywv30

join:2003-04-02
said by DustySilicon:

Cust: Hlp me
CC: Wuz up
Cust: my tv is brkn
CC: dats bad dude
Cust: i wana watch da jerzy sho
CC: dat sho suc dude
Cust: i no but i lk it
CC: did you turn da powr off and on
Cust: what powr man my powr was turn off 4 l8t pay
CC: u screwd man

just kidding around...
That's exactly how I pictured it lol.

JE
JE 's BACK BABY
Premium
join:2000-12-15
East Orange, NJ

Comcast4U

WOW! I just registered at »comcast4u.comcast.com
And this service is fast and useful! Kool! One thing the Cable company did that's useful Now if I can only send a txt message to find out where my $200 gift card is!

JE
fiberguy
My views are my own.
Premium
join:2005-05-20
kudos:3

Re: Comcast4U

TXT: GIFTCARD
RESPONSE: DON'T KNOW WHAT YER TALKIN ABOUT

Sterling
IP Support Tier III
Premium
join:2003-05-30
Pittsburgh, PA

Re: Comcast4U

lol
Text GIFTCARD
Get the reponse:

Your giftcard was shipped out 3 weeks ago and signed for on delivery.

Mr Anon

@comcast.net

Haha very funny.....

Support? Can't get support for something that does not exist.
If these idiots would actually upgrade their analog cable systems, perhaps I would find this development interesting.

But why would anyone want support for 45 analog channels, mostly god channels and home shopping?

You would think they would wish to provide 100% of their customer base with digital technology, but I guess that is just too much to ask.

Morac

join:2001-08-30
Riverside, NJ
kudos:1
Reviews:
·Comcast

Not paying for texting so this is useless

Some of the features are pretty cool, but I'm not paying for texting so the service is useless, especially considering you agree to allow unsolicited texts from Comcast when you sign up.

Comcast has a nice iPhone app. They should add the functionality that's currently only available via text messaging to the iPhone app.
--

The Comcast Disney Avatar has been retired.
fiberguy
My views are my own.
Premium
join:2005-05-20
kudos:3

Re: Not paying for texting so this is useless

no one said it was an end all communications method.. but it's certainly nice to have another avenue in...

so yea, useless to you.. TOTALLY a quick tool for many others... there are people with out app based phones as well.. any phone, even flips, can use this. I find it totally useful to more users than none. It allows any phone to work with it.

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