  ropeguru
Premium Member
join:2001-01-25
Mechanicsville, VA |
ropeguru
Premium Member
2010-Sep-28 11:51 am
Finally happening...All those speed increases we got for years are now starting to be throttled back to lower speeds. Just wait for the price increases to start and further lowering of the speeds. | |
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 |  SterlingIP Support Tier III
Premium Member
join:2003-05-30
Pittsburgh, PA |
Sterling
Premium Member
2010-Sep-28 3:53 pm
Re: Finally happening...There hasn't been a lowering of speeds, apparently you have selective reading. The 16/2 was increased to 20/2 with no increase in price. For now the 22/5 is being removed because the two are so close, it will pretty soon be replaced with something else I can assure you. As there's probably going to be a stepper between the 20 and the 50, perhaps will be 30/5 as the 22 regularly ran as 30-32 and 8 up anyways | |
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billeyjbob50
Anon
2010-Oct-1 12:06 am
Re: Finally happening...Yes there has what u talking about my connection was 35.99 mbps now it's 22.67 mbps | |
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Re: Finally happening...I doubt that that. Probably just PowerBoost anyway, which is meaningless.
If you had 22/5 previously you get to keep it. If you had 16/2 you get 20/2 or 20/4 for NO price increase. | |
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| cerone
join:2001-10-28
Hollywood, FL |
to ropeguru
Honestly, I love the speed...It blows what I had with at&t out of the water...bring it on!!! | |
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 FFH5
Premium Member
join:2002-03-03
Tavistock NJ |
FFH5
Premium Member
2010-Sep-28 11:55 am
Very minor "shakeup"Doesn't look like much of a shakeup, unless the prices for the tiers are going to be changed as well. Most users, including me, are on the 12/2 tier and no changes look to be coming there. | |
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iansltx
Member
2010-Sep-28 12:11 pm
Re: Very minor "shakeup"6/1 -> 12/2 was a pretty big shakeup last year...
When Comcast hits Denver with 20/2 I'll start thinking about upgrading to that tier. When 20/4 hits, I will upgrade. 12/2 is nice, but when you're shuttling around large documents/images/PDFs 2 Mbps starts feeling slow.
I'd upgrade to 2/5 but it's a $20 premium over 12/2. Not quite worth it, though the speeds are pretty cool. $10 OTOH is not bad for 12/2 -> 20/4. Then again, that's probably why Comcast is switching up their tiers; they hope that more people will upgrade to a tier that offers more than a 33% boost in download speeds. | |
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Re: Very minor "shakeup"I've had 6/1 in Michigan for a long time ($65 a month with "basic" low cable channels and I have my own DOCSIS 3 modem). When was I supposed to get 12/2? If I test, I get the "powerboost" for the first few seconds, but then it settles out at 6/1. When you say it was upped to 12/2, are talking about the initial "powerboost" or sustained throughput? I don't have that.... sustained is 6/1, and most often barely that, even with DOCSIS 3. | |
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Re: Very minor "shakeup"If your market has the 50/10 tier (DOCSIS 3) you should get a sustained 12/2 on the tier you're on. If OTOH your market doesn't have DOCSIS 3, you'll be stuck at 6/1. | |
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to FFH5
Of course they will change raise the prices, they just need to marginally change the speeds so they can have a reason to raise them. | |
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| |  SpaethCoDigital Plumber
MVM
join:2001-04-21
Minneapolis, MN
1 edit |
Re: Very minor "shakeup"said by milrtime83:Of course they will change raise the prices, they just need to marginally change the speeds so they can have a reason to raise them. My bill from 2002 has the price at $42.95 for HSI 1.5/256 service. Today it's still $42.95, but you get 12/2. The modem rental cost did increase, but that was most likely due to needing to do a mass refresh of the modem pool to clear DOCSIS 1.x units from stock and get newer DOCSIS 3.0 gear into inventory. I guess they could raise rates, but their base HSI rate hasn't changed for almost a decade now enough those the speeds have increased. | |
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| | |  EGThe wings of love
Premium Member
join:2006-11-18
Union, NJ
1 edit |
EG
Premium Member
2010-Sep-28 4:13 pm
Re: Very minor "shakeup"said by SpaethCo:My bill from 2002 has the price at $42.95 for HSI 1.5/256 service. Today it's still $42.95, but you get 12/2. Ah yes, I remember it well. And compared to dial-up, 1.5M/256K was smoking fast for the time and we were mighty grateful ! | |
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| | | | PixFoo6
join:2003-12-07
Roselle Park, NJ |
Re: Very minor "shakeup"It was even more smokin fast right when it was @Home. Before @Home went under, I had 3Mbps/768Kbps in 2001. As soon as Comcast took over my service, it went back down to 1.5/256.
My bill right now is 44 and change with a promo year of Blast! and limited basic for the TV. Also, I have been lucky to not have had a single reliability or customer service problem. I look forward to the new speeds, but I wish it was faster upstream :/ | |
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Glorp to SpaethCo
Anon
2010-Sep-29 7:20 am
to SpaethCo
Actual cost: $54.95 for internet service only. The bundled price is $42.95.  | |
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| | | ak3883
join:2005-08-20
Marlton, NJ |
to SpaethCo
Performance went up to 44.95 recently in SE PA, for having your own modem. That was the first increase in a long time. | |
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to FFH5
I like my 12/2 speed @ 24.95 a month (no other services).
I do not upload much of anything, except for a few photos & html / php files to my website or facebook.
So for me... I'm good. | |
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 cp
Premium Member
join:2004-05-14
Wheaton, IL |
cp
Premium Member
2010-Sep-28 12:03 pm
"the 22/5's will be grandfathered in"I really want to know what that means. | |
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iansltx
Member
2010-Sep-28 12:08 pm
Re: "the 22/5's will be grandfathered in"If you have 22/5 it won't be taken away from you. | |
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Re: "the 22/5's will be grandfathered in"But you will pay more shortly afterwards  | |
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Re: "the 22/5's will be grandfathered in"Not necessarily. 22/5 has had the same price since its inception, though modem rentals have gotten more expensive. | |
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to cp
said by cp:I really want to know what that means. It means if you have that plan presently, they will not force you to move to another plan of higher or lower value. But, if you are to move, or perhaps cancel service and later come back, you won't be able to get it again. | |
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 ironweaselWeezy
Premium Member
join:2000-09-13
Belen, NM
1 recommendation |
DOCSIS 3 users again, yay! /sarcasmThe key phrase is users in DOCSIS 3.0 upgraded markets which generally means either major market areas or areas with competition.
Our tiers here in NM are 1.5/384, 6/2 for $42.95, 8/2 for $52.95 or 16/2 for $62.95. We were upgraded to DOCSIS 2 about 6 months ago, and since the only competition here is Qwest (telco) DSL which isn't available to a lot of people because most of the state (Albuquerque metro, Las Cruces, & Santa Fe excluded) would be considered rural, we're always one of the markets way down on the priority list. | |
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iansltx
Member
2010-Sep-28 12:09 pm
Re: DOCSIS 3 users again, yay! /sarcasmComcast upgraded this market to DOCSIS 2 mere months before the D3 upgrade. There's hope yet for y'all. | |
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|  banditws6Shrinking Time and Distance
Premium Member
join:2001-08-18
Frisco, TX
1 edit |
to ironweasel
I hear you. We were one of the first markets upgraded to the 6/1 speeds way back when, but there's still no sign of DOCSIS 3.0 here. Still soldiering along on 6/1.
The only competition in our area for the last decade has been DSL with the incompetents at the revolving-door corporation of Sprint / Embarq / CenturyLink. This week, however, I heard there is a new cable provider in town that's laying fiber to the premises in certain communities...that may light a fire under Comcast's rear end for a change. | |
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Re: DOCSIS 3 users again, yay! /sarcasmIf 6/1 is available 8/2 is probably available as well, yeah? | |
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| fiberguy2My views are my own.
Premium Member
join:2005-05-20
1 edit |
to ironweasel
Spare the FUD. Comcast is upgrading ALL systems nationwide to DOCSIS 3.0.
But, to be honest, what would you expect? If you're way out in a rural area, why would Comcast be jumping at the bit to upgrade you guys first while major markets, where the money IS MADE, is being picked off by competition? Think about it.
While it makes a good 'poor me' post, the reality is that what you're complaining about comes with living in rural America... those areas area typically ALWAYS going to be last at just about everything.
But think about it... comcast is going to jump on the no-mans areas to make a few people feel good that comcast, in their eyes, is doing the "right thing" (to them) by hitting 'em with an upgrade over population centers of 1million or better... I can see your point.
For being in a rural area, at least you have the option to get 16/2... but, how good is that phone company and other providers servicing you with available speeds??? (.. in other words, at least Comcast IS keeping you in the fast lane for your area, unlike your other options which are still a decade behind.) | |
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Re: DOCSIS 3 users again, yay! /sarcasmCan only speak for Illinois.
Comcast tends to not even serve rural towns in Illinois, only cities of 10,000 plus, and much larger. Quincy and Macomb are examples of smaller Comcast markets in Illinois.
Mediacom is the real small town cableco in Illinois. | |
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| | ironweaselWeezy
Premium Member
join:2000-09-13
Belen, NM |
to fiberguy2
said by fiberguy2:Spare the FUD. Comcast is upgrading ALL systems nationwide to DOCSIS 3.0. But, to be honest, what would you expect? If you're way out in a rural area, why would Comcast be jumping at the bit to upgrade you guys first while major markets, where the money IS MADE, is being picked off by competition? Think about it. While it makes a good 'poor me' post, the reality is that what you're complaining about comes with living in rural America... those areas area typically ALWAYS going to be last at just about everything. But think about it... comcast is going to jump on the no-mans areas to make a few people feel good that comcast, in their eyes, is doing the "right thing" (to them) by hitting 'em with an upgrade over population centers of 1million or better... I can see your point. For being in a rural area, at least you have the option to get 16/2... but, how good is that phone company and other providers servicing you with available speeds??? (.. in other words, at least Comcast IS keeping you in the fast lane for your area, unlike your other options which are still a decade behind.) As the crow flies, I'm about 36 miles from the center of Albuquerque. The Abq metro area has a tad over 750k people. There's a Comcast office 11 miles from my house. We're hardly what you consider "no man's land". I understand the cherry-picking that all companies do - service the highest amount of people with the lowest possible cost. If it's a choice between running a plant in an area with 2 million people or an area with 2 thousand people, it's a no-brainer. My point is Comcast has a monopoly over the most populated region in the entire state. Granted, the total population of New Mexico is probably less than Manhattan, but even when I lived in Albuquerque we only had two real choices for internet. DSL through the telco which was laughable at best, or Comcast. Furthermore, my point about the tier increase only being available in DOCSIS 3 markets still stands, it's not FUD. I've had service from Comcast since they offered internet via the Comcast@Home service around the later part of 2000 and from personal experience they're not in any real hurry to do anything other than jack the price up. | |
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Re: DOCSIS 3 users again, yay! /sarcasmThe problems I see happening with this is the same as the last round of upgrades they did here....meaning the service interruptions or NOT working at all and the fights with Comcast to get them to fix their stuff. I really wish we had something other than comcast out here. | |
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Re: DOCSIS 3 users again, yay! /sarcasmI'm here in Las Cruces, NM with the same situation. Companies like Comcast should be forced to provide the same service in all areas of their network before upgrading another. I mean come on, D2 is just coming in late 2010? But to be honest, I just want the same pricing that others are getting and zero packet loss. Cable companies seem to have a horrible time controlling noise ingress into their network.
Las Cruces is the second largest city in NM so we're not talking some remote village. Those on the coasts should learn that we're not just fly-over-country; people live here. It's a very selfish attitude to just dismiss everybody else as long as you got the service you want.. | |
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| | | | |  bentand Inga
Premium Member
join:2004-10-04
Loveland, CO
1 edit |
bent
Premium Member
2010-Sep-28 10:39 pm
Re: DOCSIS 3 users again, yay! /sarcasmsaid by mlcarson:I'm here in Las Cruces, NM with the same situation. Companies like Comcast should be forced to provide the same service in all areas of their network before upgrading another. I mean come on, D2 is just coming in late 2010? But to be honest, I just want the same pricing that others are getting and zero packet loss. Cable companies seem to have a horrible time controlling noise ingress into their network. Las Cruces is the second largest city in NM so we're not talking some remote village. Those on the coasts should learn that we're not just fly-over-country; people live here. It's a very selfish attitude to just dismiss everybody else as long as you got the service you want.. Cmmon... Nobody actually lives in NM... But seriously, if you have a problem with your service complain, complain, complain. The squeaky wheel gets the grease. It also helps if you can show them that you are having a problem. Even if the tier 1 phone "techs" can ping your modem (obviously if they can ping it, there must not be a problem  ) enough complaints over time will cause them to send a Line Tech out to actually find out what the problem is. I've dealt with this sort of problem in every Comcast market I've lived in. Once you can get them to admit they have a problem they'll fix it, and the service is sweet. It also helps to get business class service. I don't pay much more for it, but support calls are taken seriously, not some "reset your modem and hold your breath and dance a jig while it boots" nonsense. | |
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Re: DOCSIS 3 users again, yay! /sarcasmYeah I did that for over a yr...only thing it got us was knowing ALL the techs by name and told that we are now on "Corporate Watch" because they got tired of us complaining...even when they told us our service is messed up it's their screw up.
And oddly enough we're living in NM LEGALLY! It's so rare but there are a few of us. | |
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| | | fiberguy2My views are my own.
Premium Member
join:2005-05-20 |
to ironweasel
Your point is that Comcast doesn't jump on your area first "we're way down on the priority list" because you're area would be consider rural - or did I imagine what you read?
And, your price of $42.95 - that's a rush to jack up your price? The way I read what you're saying is that you've not had a price increase in years.. so what is it then?
For having a monopoly over most of the state, your speeds are actually considered much better than the normal average.. so what's the gripe? You haven't seen your DOCSIS 3.0 upgrades yet.. Someone has to be first, and someone has to be last.. if you were running a business the size of Comcast, Cox, AT&T or Verizon, you go where the money is first, and it's not rural America.. Your original post and then your follow up simply don't make sense and contradict each other. | |
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to ironweasel
said by ironweasel:The key phrase is users in DOCSIS 3.0 upgraded markets which generally means either major market areas or areas with competition. Our tiers here in NM are 1.5/384, 6/2 for $42.95, 8/2 for $52.95 or 16/2 for $62.95. We were upgraded to DOCSIS 2 about 6 months ago, and since the only competition here is Qwest (telco) DSL which isn't available to a lot of people because most of the state (Albuquerque metro, Las Cruces, & Santa Fe excluded) would be considered rural, we're always one of the markets way down on the priority list. Better than me. I live in an area of about 40,000 people (with the surrounding cities in the Comcast footprint making up about 100,000 people). We still can only get 8/2. We don't even have 16/2. | |
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condensed
Anon
2010-Sep-28 12:08 pm
arrggh 22/5I really hope I don't lose the upload. It is really nice to have a good vpn connection. | |
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condesed
Anon
2010-Sep-28 12:13 pm
price tiers dont match ?North Central IL price tiers currently
1.5/384
15/3
20/4
30/7
50/10 | |
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 pokesphIt Is Almost Fast
Premium Member
join:2001-06-25
Sacramento, CA
1 recommendation |
pokesph
Premium Member
2010-Sep-28 12:15 pm
upgrade..I hope so.. while many other areas got the 20/4 upgrade, others didn't and are stuck with 20/2.
I want that upload boost, and the sooner the better. | |
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contsole
Premium Member
join:2003-12-30
Newington, CT |
contsole
Premium Member
2010-Sep-28 12:31 pm
Misconfigured?I have small business 12/1 service, at least that's what my bill says. All speed tests or file transfers show 5/5. It's been like that for a year. I wonder if it will change? | |
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Re: Misconfigured?said by contsole:I have small business 12/1 service, at least that's what my bill says. All speed tests or file transfers show 5/5. It's been like that for a year. I wonder if it will change? i'd take 5/5 over 12/1 any day... | |
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Re: Misconfigured?said by dropshadow:said by contsole:I have small business 12/1 service, at least that's what my bill says. All speed tests or file transfers show 5/5. It's been like that for a year. I wonder if it will change? i'd take 5/5 over 12/1 any day... Seconded. | |
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 Cheese
Premium Member
join:2003-10-26
Naples, FL |
Cheese
Premium Member
2010-Sep-28 12:32 pm
So....No 6/1 anymore? That's what I thought I just ordered last week? | |
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Re: So....said by Cheese:No 6/1 anymore? That's what I thought I just ordered last week? The speed tiers mentioned above are for DOCSIS 3.0 markets. I believe Naples is still a DOCSIS 2.0 market, so 6/1 will continue to be available to you until your area is upgraded. | |
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| | Cheese
Premium Member
join:2003-10-26
Naples, FL |
Cheese
Premium Member
2010-Sep-28 1:01 pm
Re: So....said by bikenski:said by Cheese:No 6/1 anymore? That's what I thought I just ordered last week? The speed tiers mentioned above are for DOCSIS 3.0 markets. I believe Naples is still a DOCSIS 2.0 market, so 6/1 will continue to be available to you until your area is upgraded. Hmm...well, at least i have a D3 modem already. | |
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ctggzg
Premium Member
join:2005-02-11
USA |
ctggzg
Premium Member
2010-Sep-28 1:39 pm
22000/2200I've been provisioned at 22M/2.2M for a month or so. Is that what they mean by 20/2? | |
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|  Chris 313Because It's Geekier
Premium Member
join:2004-07-18
Houma, LA ·AT&T FTTP
 ·Comcast XFINITY
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Re: 22000/2200said by ctggzg:I've been provisioned at 22M/2.2M for a month or so. Is that what they mean by 20/2? Yes, that's exactly it. I'm hoping my area is one of the ones that ends up with 22/4.4. I've been stuck with 8/2 for 3 years with no upgrade. Staying at 2 upload while the download gets a huge boost blows. Especially when D3 is easily capable of 5+ as shown with the 22/5 tier they're dumping from active use and the 50/10 tier that they have going now | |
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HmmSo all I'm seeing is decreased speeds offered for residents here at the same if not higher prices, which is lame. iansltx is also very lame.
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1 recommendation |
talz13
Member
2010-Sep-28 2:16 pm
Re: HmmThat's an odd thing to just tack on at the end of a comment... | |
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1 recommendation |
shoopdawoop
Anon
2010-Sep-28 1:59 pm
Master ShakeHow about "shaking up" the 50/10 users to 105/10... | |
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|  ArrayListDevOps
Premium Member
join:2005-03-19
Mullica Hill, NJ |
Re: Master Shakeha shoop da woop! | |
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Denver area tiers seem differentI checked the current tiers for the Denver area and found that they don't quite jibe up with the article. They also don't match the provisioned speed on my D3 modem on the Performance tier. I'm only seeing 12/2 sustained with a brief bump up to about 21/3 during PowerBoost. | |
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Hey...At least you guys are getting upgrades. Where I'm at, AT&T is it and I'll be stuck with 6/768 until I die since I have zero plans to move in the next 50 years. =) | |
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 BSD24Tier 4
Premium Member
join:2008-04-30
Middleboro, MA
2 edits |
BSD24
Premium Member
2010-Sep-28 3:05 pm
Boston Region Already have done thishere in Massachusetts this has already occured. I have Ultra D3 speed tier (22mbps down 5mbps up), which is now grandfathered and no longer offered for new signups/upgrades. Blast (used to be 16/2 is now a new upgraded speed and now requires a D3 modem given the new speed for it - 20/2 as Karl explained). So it is already in place in the Boston region - and I'm not sure what other regions it is already in, but that is where the rest of the company will be headed at some point for D3 enabled areas.
Keep in mind some regions of comcast have different tiers for different speeds all together even for D3 enabled areas. | |
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 BryonThis space for rent
Premium Member
join:2001-07-23
Speedway, IN |
Bryon
Premium Member
2010-Sep-28 3:17 pm
Need more than a single Economy offering.It's disappointing that across the board, Comcast leaves such a large gap (both in speed and cost) between Economy and the next step up.
I'm a "triple play" consumer and enjoyed the promo pricing and performance during the promo timeframe. I scaled back services afterwards on voice, digital tv, and dropped down to Economy for data to save a small amount where I can.
I resent Comcast for not offering anything between $25 and $45 monthly (3-6Mb). | |
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| BSD24Tier 4
Premium Member
join:2008-04-30
Middleboro, MA |
BSD24
Premium Member
2010-Sep-28 3:34 pm
Re: Need more than a single Economy offering.said by Bryon:It's disappointing that across the board, Comcast leaves such a large gap (both in speed and cost) between Economy and the next step up. I'm a "triple play" consumer and enjoyed the promo pricing and performance during the promo timeframe. I scaled back services afterwards on voice, digital tv, and dropped down to Economy for data to save a small amount where I can. I resent Comcast for not offering anything between $25 and $45 monthly (3-6Mb). Although your point is understandable, I believe just having the economy tier is a nice alternative for people like yourself that need or want to save money and are willing to sacrifice the speed. Many years ago, there was no economy tier. | |
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upstream, an uphill battle...if the entry level of upstream w/ comcast is 3 megabits.. that should push time warner & cablevision to upgrade their customers to 3 megabits too.. currently the package is 15/2 or 7-15/1 for cvc and time warner.
this is still nowehere near the 15/5 25/25, 35/35 that Verizon FIOS offers in overlapping markets!
even with the slower speeds it boggles the mind that the cable companies are having such trouble negotiating content agreements when their upstream is so slow.. that in a way protects those content providers from unregulated video file sharing.
start demanding more upstream and you'll get it... if not, you'll still be stuck at these pitiful slow asymmetric tiers 15/3 5:1 ratio 30:5 6:1 ratio
101/15 rediculous:ratio | |
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| kd6caeP2p Shouldn't Be A Crime
join:2001-08-27
Bakersfield, CA |
kd6cae
Member
2010-Sep-28 5:17 pm
Re: upstream, an uphill battle...I'm wondering what it will take for providers still using Docsis 2.0 to break the 2 megabit upstream barrier? Brighthouse in Bakersfield, CA for example, recently boosted downstream speeds on the top tier from 15mbps to 20mbps while keeping upstream at 2mbps. Where I'll soon be moving, we have AT&T Uverse with it's top tier that offers 3mbps upstream. Can't cable providers in Docsis 2 areas at least equal the upstream offerings of Uverse? Or is 2mbits as good as cable with docsis 1 or 2 can get? And of course the question I've asked for years, how do we convince these providers that providing us more upload isn't evil. With online backup services, or multi-person video conferences, or simply a large network of users in a residence, more upstream along with downstream would benifit everyone. | |
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| | zed2608
Premium Member
join:2007-09-30
Cleveland, TN |
zed2608
Premium Member
2010-Oct-7 7:58 am
Re: upstream, an uphill battle...said by kd6cae:I'm wondering what it will take for providers still using Docsis 2.0 to break the 2 megabit upstream barrier? Brighthouse in Bakersfield, CA for example, recently boosted downstream speeds on the top tier from 15mbps to 20mbps while keeping upstream at 2mbps. Where I'll soon be moving, we have AT&T Uverse with it's top tier that offers 3mbps upstream. Can't cable providers in Docsis 2 areas at least equal the upstream offerings of Uverse? Or is 2mbits as good as cable with docsis 1 or 2 can get? And of course the question I've asked for years, how do we convince these providers that providing us more upload isn't evil. With online backup services, or multi-person video conferences, or simply a large network of users in a residence, more upstream along with downstream would benifit everyone. answers simple relly there is no competetive resaon in those markets for faster upload the markets with docsis 3 are ones with more competetion in general | |
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 ScreeIn the pipe 5 by 5
join:2001-04-24
Mount Laurel, NJ
1 edit |
Scree
Member
2010-Sep-28 5:46 pm
oooo k"eventually the 20/2 will be 20/4" -- If this is NOT true, then I will finally downgrade from Blast to Performance. heh (and put the extra $10 towards something more useful, like beer)  | |
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 CanezoidEnd of line
join:2001-02-16
Powder Springs, GA |
Guess it's here, no new config fileBeen monitoring shaper probe tests on Blast tier here, saw this today>>
____________________________________
9/28/2010
Connected to server 203.5.76.153.
Estimating capacity:
Upstream: 3480 Kbps.
Downstream: 24390 Kbps.
The measurement will take upto 2.5 minutes. Please wait.
Checking for traffic shapers:
Upstream: No shaper detected.
Median received rate: 3434 Kbps.
Downstream: Burst size: 19694-19829 KB;
Shaping rate: 21280 Kbps.
________________________________________
Downstream "shaping" rate at bottom has always been around 17k. Guess I'll just keep watching. Powerboost to 30 on Blast would've been nice or maybe just have bumped Ultra up to flat 30/7 w/ higher powerboost. No complaints. | |
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With comcast, how do you even know which tier you have?How do I even know what Tier I am on? I am pretty sure I pay an extra $10 for an enhanced tier.
If I pay $59.95 what am I getting? | |
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) enough complaints over time will cause them to send a Line Tech out to actually find out what the problem is. I've dealt with this sort of problem in every Comcast market I've lived in. Once you can get them to admit they have a problem they'll fix it, and the service is sweet.
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