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Comcast Shaking Up Speed Tiers (Again)
Seven Delicious Flavors In DOCSIS 3 Upgraded Markets
by Karl Bode Wednesday 23-Feb-2011 tags: business · bandwidth · cable · consumers · Comcast · Comcast
As Comcast has worked on pushing DOCSIS 3.0 upgrades and the new Xfinity product branding across their markets, they continue to tinker with and tweak the speed tiers offered in order to find the sweet spot. A source inside Comcast tells Broadband Reports that the company's DOCSIS 3.0 upgrades continue, and that Comcast expects to be able to offer their top of the line 105 Mbps tier in about half of their markets by the middle of this year.


This source also informs us that Comcast is once again shifting their speeds around somewhat in DOCSIS 3.0 upgraded markets, all of which will eventually have these choices if they don't already:

Economy - 1.5 Mbps downstream, 384 kbps upstream
Economy Plus - 3 Mbps downstream, 768kbps upstream
Performance Starter - 6 Mbps downstream, 1 Mbps upstream
Performance - 15 Mbps downstream, 2 Mbps upstream
Blast - 25 Mbps downstream, 4 Mbps upstream
Extreme - 50 Mbps downstream, 10 Mbps upstream
Extreme 105 - 105 Mbps downstream, 20 Mbps upstream

Documents provided to Broadband Reports suggest Economy Plus is only a retention tier for users who call in complaining of high prices, and may not be available in all markets. Like many ISPs, prices vary based on regional competition (or a lack thereof), and what additional services you're willing to bundle, including TV, voice, or Comcast Internet2Go wireless service if offered in your market.

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Linklist
Premium
join:2002-03-03
Longport, NJ
kudos:5

Performance 12/2 to 15/2 sounds good

I'll have to run a couple extended downloads to see if my 12/2 Performance tier has moved to 15/2 after the Powerboost period ends. Anyone hear if there are any changes to Powerboost time periods as well?

tubbynet
reminds me of the danse russe
Premium,MVM
join:2008-01-16
Chandler, AZ
kudos:1

Re: Performance 12/2 to 15/2 sounds good

said by Linklist:

I'll have to run a couple extended downloads to see if my 12/2 Performance tier has moved to 15/2 after the Powerboost period ends. Anyone hear if there are any changes to Powerboost time periods as well?

does comcast advertise their tiers by speed without powerboost? thats much different than say someone like cox -- who advertises their tiers to include the boost factor and only when you dive into their website do they give you a "provisioned" speed for upload and download.

q.
--
"...if I in my north room dance naked, grotesquely before my mirror waving my shirt round my head and singing softly to myself..."

Linklist
Premium
join:2002-03-03
Longport, NJ
kudos:5

Re: Performance 12/2 to 15/2 sounds good

said by tubbynet:

does comcast advertise their tiers by speed without powerboost?

Yes

EG
The wings of love
Premium
join:2006-11-18
Union, NJ
kudos:9

Re: Performance 12/2 to 15/2 sounds good

said by Linklist:

said by tubbynet:

does comcast advertise their tiers by speed without powerboost?

Yes

Not necessarily. Some markets are different than others..
leetoranges

join:2009-03-08
San Jose, CA

Re: Performance 12/2 to 15/2 sounds good

said by EG:

said by Linklist:

said by tubbynet:

does comcast advertise their tiers by speed without powerboost?

Yes

Not necessarily. Some markets are different than others..

So is there any confirmation on that old 12/2 users will be moved up to 15/2? Cause i just rebooted my modem and was greeted with 12/2 haha

Estimating capacity:
Upstream: 3967 Kbps.
Downstream: 17834 Kbps.

Upstream: Burst size: 4290-4360 KB;
Shaping rate: 2016 Kbps.

Downstream: Burst size: 8256-8437 KB;
Shaping rate: 12749 Kbps.
polarisdb

join:2004-07-12
USA

Re: Performance 12/2 to 15/2 sounds good

said by leetoranges:

So is there any confirmation on that old 12/2 users will be moved up to 15/2? Cause i just rebooted my modem and was greeted with 12/2 haha

Estimating capacity:
Upstream: 3967 Kbps.
Downstream: 17834 Kbps.

Upstream: Burst size: 4290-4360 KB;
Shaping rate: 2016 Kbps.

Downstream: Burst size: 8256-8437 KB;
Shaping rate: 12749 Kbps.

Interesting. I have an old SB5100 on the Performance tier advertised as 12/2 Mbps, yet my ShaperProbe results point more toward ~18/2:

Estimating capacity:
Upstream: 3626 Kbps.
Downstream: 28539 Kbps.

The measurement will take upto 2.5 minutes. Please wait.

Checking for traffic shapers:

Upstream: Burst size: 4916-4971 KB;
Shaping rate: 2090 Kbps.

Downstream: Burst size: 5822-6508 KB;
Shaping rate: 18965 Kbps.

Linklist
Premium
join:2002-03-03
Longport, NJ
kudos:5

Re: Performance 12/2 to 15/2 sounds good

said by polarisdb:

said by leetoranges:

So is there any confirmation on that old 12/2 users will be moved up to 15/2? Cause i just rebooted my modem and was greeted with 12/2 haha

Estimating capacity:
Upstream: 3967 Kbps.
Downstream: 17834 Kbps.

Upstream: Burst size: 4290-4360 KB;
Shaping rate: 2016 Kbps.

Downstream: Burst size: 8256-8437 KB;
Shaping rate: 12749 Kbps.

Interesting. I have an old SB5100 on the Performance tier advertised as 12/2 Mbps, yet my ShaperProbe results point more toward ~18/2:

Estimating capacity:
Upstream: 3626 Kbps.
Downstream: 28539 Kbps.

The measurement will take upto 2.5 minutes. Please wait.

Checking for traffic shapers:

Upstream: Burst size: 4916-4971 KB;
Shaping rate: 2090 Kbps.

Downstream: Burst size: 5822-6508 KB;
Shaping rate: 18965 Kbps.

Consider yourself lucky. Looks like you are getting more than you pay for. What area are you from? Maybe Comcast is experimenting with higher speeds in your area.
polarisdb

join:2004-07-12
USA

Re: Performance 12/2 to 15/2 sounds good

said by Linklist:

Consider yourself lucky. Looks like you are getting more than you pay for. What area are you from? Maybe Comcast is experimenting with higher speeds in your area.

I'm a Media One->AT&T->Comcast New England customer.
pandora
Premium
join:2001-06-01
Outland
kudos:1
Reviews:
·Google Voice
·Comcast
·ooma
·Future Nine Corp..
I'm increasingly concerned about latency. When playing an MMO, latency is almost as important as speed. Often with Comcast latency seems to be an issue.
--
"People demand freedom of speech as a compensation for the freedom of thought which they seldom use."
b10010011
Whats a Posting tag?

join:2004-09-07
Bellingham, WA
Reviews:
·Comcast Formerl..

Re: Performance 12/2 to 15/2 sounds good

said by pandora:

I'm increasingly concerned about latency. When playing an MMO, latency is almost as important as speed. Often with Comcast latency seems to be an issue.

Actually for gaming latency is more important once you get above dial-up speeds.

Linklist
Premium
join:2002-03-03
Longport, NJ
kudos:5

2 edits
said by Linklist:

I'll have to run a couple extended downloads to see if my 12/2 Performance tier has moved to 15/2 after the Powerboost period ends. Anyone hear if there are any changes to Powerboost time periods as well?

I ran shaperprobe and it looks like I still am provisioned for 12/2 and no 15/2 yet. Also did an OOL FTP and this confirms still 12 mbps download speed. Cold restarted cable modem and still 12/2. I'll have to check every now & then to see if that changed.

ShaperProbe:
»www.cc.gatech.edu/~partha/diffpr···obe.html
Other tools at M-Lab:
»measurementlab.net/measurement-lab-tools
praetoralpha

join:2005-08-06
Pittsburgh, PA
I noticed my 12/2 speeds jump to 15/2 also. Happened about a month ago here in Pittsburgh.

batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ
said by Linklist:

I'll have to run a couple extended downloads to see if my 12/2 Performance tier has moved to 15/2 after the Powerboost period ends. Anyone hear if there are any changes to Powerboost time periods as well?

"Powerboost" only last long enough to register a high speed on a speed test.

sherman06810

join:2000-10-15
Danbury, CT

Business class?

Are these new tiers going to be for both residential and business subscribers? My area's about to get a DOCSIS 3.0 upgrade and I was hoping to pick up the 22/5 tier they've been offering in other areas. 25/4 seems like a step down with its reduced upload...
bgoodbody

join:2002-05-08
North Truro, MA

Re: Business class?

22/5 Tier has been discontinued and granfathered to those who have it
--
- Bill

pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3
said by sherman06810:

Are these new tiers going to be for both residential and business subscribers? My area's about to get a DOCSIS 3.0 upgrade and I was hoping to pick up the 22/5 tier they've been offering in other areas. 25/4 seems like a step down with its reduced upload...

Totally agree. I'm glad I'm grandfathered in on the 22/5. I'd rather have that extra 1Mbps upstream than 3 Mbps more downstream.

The price difference for my business class going from 22/5 to 50/10 is probably enormous still, so I doubt I'll be changing anytime soon. Hopefully they keep my grandfathered in until there's something with > 5Mbps upstream available for me to switch to.
--
"Women. Can't live with 'em, pass the beer nuts." -Norm

richdelb
Go Hawks Go
Premium
join:2003-01-22
Algonquin, IL

Prices?

I have the "Blast" level now. Works very well for me. Service has been VERY stable for quite some time now. I really would like to upgrade to the "Extreme" level, but the cost for this jump (as of last weekend when I went into a local office to ask) would be over $30 per month more. I just can't get to a spot where I am willing to pay $99/month for internet. It's just priced too far out of reach for me right now..... perhaps if they lowered it to $79/month I would not be able to resist...

(Oh, and NO, I don't do bit torrent or anything like that. I my case I am a "weather geek" and with the new dual-pole Nexrad Doppler Radar upgrades coming on line (soon, I hope) the amount of data that I need to pull in short bursts will dramatically increase. It's not a cap issue for me, I use about 25gb/month now, and this would increase about 3x with the new data to around 75gb/month. What I need is the RAW speed to get the large data files quickly.... This is why I'd want more speed....)
openbox9
Premium
join:2004-01-26
japan
kudos:2

Re: Prices?

said by richdelb:

It's not a cap issue for me, I use about 25gb/month now, and this would increase about 3x with the new data to around 75gb/month. What I need is the RAW speed to get the large data files quickly.... This is why I'd want more speed....)

That's a nice refreshing perspective contrary to the normal, "now you can burn through your cap in 3 seconds" rant that routinely pops up.
Kamus

join:2011-01-27
El Paso, TX

Re: Prices?

LOL...
voiptalk

join:2010-04-10
Gainesville, VA

1 edit

Blast - Now Getting At Least 25/6

On Monday, my Blast service went from 25/4 to 25/6.

I occasionally see over 7Mbps on the upload.

I have a DOCSIS 2.0 ARRIS 502G, in a D3 market.


DarkLogix
Texan and Proud
Premium
join:2008-10-23
Baytown, TX
kudos:3

Re: Blast - Now Getting At Least 25/6

get a D3 modem you'll be happier
jcremin

join:2009-12-22
Siren, WI
kudos:2

Re: Blast - Now Getting At Least 25/6

said by DarkLogix:

get a D3 modem you'll be happier

Sounds like a case of "it if isn't broken, fix it until it is".

DarkLogix
Texan and Proud
Premium
join:2008-10-23
Baytown, TX
kudos:3

Re: Blast - Now Getting At Least 25/6

well if you get a d3 modem and are in a d3 area even if you don't have service that requires a d3 modem then powerboost will go up and consistantsy will be gained

C_Chipperson
Monster Rain
Premium
join:2009-01-17
00000
kudos:3

Re: Blast - Now Getting At Least 25/6

said by DarkLogix:

well if you get a d3 modem and are in a d3 area even if you don't have service that requires a d3 modem then powerboost will go up and consistantsy will be gained

My powerboost actually Decreased when I upgraded to a D3 modem..
voiptalk

join:2010-04-10
Gainesville, VA
said by DarkLogix:

get a D3 modem you'll be happier

Nope .. same. I have a D3 SB6120 and went back to the eMTA, just to have a single box. Speeds were always identical.

D2 or D3 ... you will not get more than your provisioned speed and PB works just fine. The myth that somehow a D3 will modem will be "faster" (than your provisioned tier) just keeps going and going.

Gsnorgathon

join:2011-02-18
Seattle, WA

Re: Blast - Now Getting At Least 25/6

I think that myth is perpetuated by people like me. I upgraded from a Terayon tj715x to a Motorola sb6120 and saw my download speeds go up by about 50%. I suppose it's possible the problem was just the config file on the old modem.

Selenia
I love Debian
Premium
join:2006-09-22
Lanesboro, MA
kudos:2

Re: Blast - Now Getting At Least 25/6

Problem was that your old modem was absolute junk. Anyways, a D3 modem might do better in situations with congestion of the channels that prevents you from getting provisioned speed. If you get provisioned speed, then don't worry about it.

pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3
Probably just power boost. Sustained you should be at 4Mbps...If you run shaperprobe, it will usually outlast the powerboost and report your "shaped" rate which would be your sustained speeds. If it reports 25/6 that's great, but so far all the updates I've seen are 25/4. If it's 25/6, then I'd consider updating from my grandfathered 22/5 business connection, but not for 25/4, as I want as much upstream as possible (without paying like over double the cost for 50/10).
--
"Women. Can't live with 'em, pass the beer nuts." -Norm

Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3
Reviews:
·Comcast
You know whats wierd is that since yesterday I've noticed my download speed hitting 30Mbps when before it would barely peak at 25Mbps. I checked on the sales website and was told my area still has the slower speeds. I have Performance tier.

Whats wierd is that with Blast! which was at 22Mbps I used to get speedboosts of 45Mbps. I miss those days

Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3

Re: Blast - Now Getting At Least 25/6

Yeah, I just checked the website again and for "Blast!" the tier says 20Mbps where it used to be back in 2009 22Mbps.

IowaCowboy
Want to go back to Iowa
Premium
join:2010-10-16
Springfield, MA
Reviews:
·Comcast
·Verizon Broadban..

New tiers

I'll probably upgrade to the economy plus. The reason I have economy is because it never works and there are no other providers where I live because Verizon is maxed out in my area and Clear has not made it north of the Connecticut border into Western Mass yet. Five Comcast truck rolls later and I'm still having issues. And I've complained to the franchising authority twice (Mass DPU).
openbox9
Premium
join:2004-01-26
japan
kudos:2

Seems Overly Complicated

I would think things would be much better and easier for everyone if fewer tiers were offered and supported. Three always seems to be a good number of selections (i.e. basic, advanced, expert). Seven just seems painful IMO.

FBGuy
Premium
join:2005-03-19
Evanston, IL

Re: Seems Overly Complicated

yea, i saw nothing new with these extra tiers. felt like they are taking a step backwards.
iansltx

join:2007-02-19
Golden, CO
kudos:2

Re: Seems Overly Complicated

6/1 will likely be priced comparable to what 6/1 used to cost. 15/2 is probably similar to the old cost of 8/2. I'm guessing Comcast is introducing 6/1 nd 3/768 to placate people like me who think Comcast is expensive.
Sammer

join:2005-12-22
Canonsburg, PA

Re: Seems Overly Complicated

said by iansltx:

I'm guessing Comcast is introducing 6/1 nd 3/768 to placate people like me who think Comcast is expensive.

I don't think it I know it, Comcast is expensive.
iansltx

join:2007-02-19
Golden, CO
kudos:2

Re: Seems Overly Complicated

You have a valid point. Comcast offers 6/1 at this point (assuming the pricing I heard before is correct) with the same price as TWC's 15/2.
PerfectCode

join:2009-06-12
Portland, OR
Comcast is overpriced. Period.

Gbcue
P.E.
Premium
join:2001-09-30
Santa Rosa, CA
kudos:8

Caps

Of course, still only a puny 250gb cap.

See 22 replies to this post

cypherstream
Premium,MVM
join:2004-12-02
Reading, PA
kudos:3

Wow Extreme 105 upstream doubled to 20mbps!

How are they accomplishing 20mbps upstream? Are they putting those customers on their own upstream channel? Are they doing upstream channel bonding?

Even at 64QAM in a low noise environment, if you get 30mbps upstream on one channel your lucky. So what if one person hogs it up, then there's only 10mbps available for the rest of the customers on the node! Seems like they would have to do some upstream DCC's or bond at least 2, 6.4 MHz 64QAM channels to make this happen. Or price it WAY out of reach so no one orders it, and then pray!

EG
The wings of love
Premium
join:2006-11-18
Union, NJ
kudos:9

Re: Wow Extreme 105 upstream doubled to 20mbps!

Ya gotta'wonder ??
iansltx

join:2007-02-19
Golden, CO
kudos:2
Probably a combination of high pricing ($200 per month) and having multiple upstream QAMs available. You can probably still do contention with 20 Mbps on a 30 Mbps QAM but not a lot of it.

DarkLogix
Texan and Proud
Premium
join:2008-10-23
Baytown, TX
kudos:3
see the comcast forum on here
some areas are seeing as many as 4 upstream channels now and its steadily growing

most don't see upstream bonding yet but some see 2, 3, and a very few have seen 4

if you get 4 64qam channels then 120mbit should be able to keep your link happy

JigglyWiggly

join:2009-07-12
Pleasanton, CA
You can fore upstream channel bonding in most docsis 3 areas if you play with the UCD packets, well according to AMBJR.

skuv

@rr.com
I think it would be obvious that they are doing upstream channel bonding with 64QAM upstream channels to provide upstreams that high.

Otherwise they wouldn't be able to support more than a handful of these customers on a single node.

And there being only 10mbps available to the rest of the customers on a node isn't much of an issue either, considering that normally, on a 16QAM upstream, you only have 10mbps available anyway for all the customers anyway.

MonkeyLick78

join:2002-01-27
Hixson, TN

Selective bonding?

Is it possible for them to only bond those with the higher upload speed tiers?

DarkLogix
Texan and Proud
Premium
join:2008-10-23
Baytown, TX
kudos:3

Re: Selective bonding?

why would that want to do that?
it helps both sides if more people have more channels bonded
even if your on the ecno pack it means that your data gets split among the differant channels

MonkeyLick78

join:2002-01-27
Hixson, TN

Re: Selective bonding?

I meant more in the short term since it's a lot more of a headache than downstream. I was asking since people were asking how they would pull off 20 up on their top tier. I thought that it could be a real-world trial run.

fonzbear2000
Premium
join:2005-08-09
Saint Paul, MN

Sigh...

I was hoping for an upload upgrade for the 12 Mbps tier. Oh well.

perki

join:2008-12-01
Santa Maria, CA

Hey?

What about that $50 fix price for 3 years thing?
Sidar

join:2000-07-20
Saint Albans, VT

.

pff still haven't seen the original 12/2 D3 upgrades here yet. I think we've had 2 or 3 rate hikes and a modem rental hike since I've been a customer and so far I'm still at 6/1 and 16/2 is the fastest available.
Mr Matt

join:2008-01-29
Eustis, FL
kudos:1
Reviews:
·CenturyLink
·Comcast
·Embarq Now Centu..

Re: .

Sidar, I think we are both in the same boat stuck in a backwater. Here in Eustis, Florida I am still waiting for D3 Upgrades to appear. Comcast seems to be cheery picking the markets where they are applying the D3 upgrades. Comcast has competition here from CenturyLink the local telephone company. Centurylink just introduced a limited availability 25MB tier rumored to be around $64.95 and reduced cost of the 10MB tier to $39.95 both if bundled with a land line. This might be a situation where Comcast fears if they require their customers to replace their modems to conform to D3 standards customers might just switch to Centurylink.

pokesph
It Is Almost Fast
Premium
join:2001-06-25
Sacramento, CA
kudos:1

tier shakup

Well, this is welcome news if applied evenly across their markets and is implemented asap.

Can't wait for my 4mbps upload that we were suppose to get with the last speed adjustment.
jmelo65

join:2010-04-28
Naperville, IL

I shoulda been paying attention...

In my area Blast! went from 22/12 to 18/4. We noticed it right after we went with VoIP/Blast!/triple-play. The other things that changed were ping times and jitter. I can ping San Francisco (1850 miles)10ms quicker than Chicago (30 miles). The connection doesn't change much, it always has high latency. Online gaming is horrible now.

i1me2ao
Premium
join:2001-03-03
TEXAS

funny

my ghetto interent from them is 29.95 i get 538k/335k..
megarock

join:2001-06-28
Catawissa, MO

?

105 Mbps...is that so you can hit your cap in two minutes?


C_Chipperson
Monster Rain
Premium
join:2009-01-17
00000
kudos:3

Re: ?

no

pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3
said by megarock:

105 Mbps...is that so you can hit your cap in two minutes?


Wow, Math isn't your strong point is it?
--
"Women. Can't live with 'em, pass the beer nuts." -Norm
themagicone

join:2003-08-13
Minneapolis, MN

Haven't noticed any changes here

Haven't noticed any change here in MN. I'm on Blast 16/2 right now and haven't any speed increases as of yet.

rootuser

@comcast.net

Re: Haven't noticed any changes here

no chanes here in south central PA 20/4 blast tier
maxxed out at around 22.3mbps.

withpowerboost kicks up to bout 26.1 then drops off.
id gladly love to see 25 with powerboost up to 30. i think they need to make the uload at 5mbit though not 4. just to make it marginal at 20% of download is upload.

they should just match fios make blast 30/10
extreme 50/20
and platinum 105/25.

RR Conductor
NWP RR Co.,serving NW CA
Premium
join:2002-04-02
Redwood Valley, CA
kudos:1

Still waiting on D3 from Comcast here in Mendocino County.

Blast is still 16/2 here, they say we'll have D3 by this summer, we shall see.

JigglyWiggly

join:2009-07-12
Pleasanton, CA

Re: Still waiting on D3 from Comcast here in Mendocino County.

I am still rocking 12/2, on my sb5101. SB6120 crapped out.

I am wanting 15/2, would be a nice difference.

Though technically if you check the d11_m_sb5101_silver_c01.cm file you get 13200/2200, it's slightly over provisioned, however it's been like this forever in my area.

DOCSIS 3 in my area.
ebubman

join:2002-01-17
Mechanicsburg, PA

comcast who?

moved 5 months ago & dumped comcast after 20+ years. now have fios & am loving faster internet & more/better HD for consistently less $$$ than comcast. comcast can keep their stinking trick tiers and their SEMI-ANNUAL RATE HIKES.

LeftOfSanity
People Suck.

join:2005-11-06
Dover, DE

Re: comcast who?

said by ebubman:

moved 5 months ago & dumped comcast after 20+ years. now have fios & am loving faster internet & more/better HD for consistently less $$$ than comcast. comcast can keep their stinking trick tiers and their SEMI-ANNUAL RATE HIKES.

Right. Because Verizon is for the people and have no rate hikes. And what about when your promo ends??
PerfectCode

join:2009-06-12
Portland, OR

Verizon FiOS Still Blows Comcast Out of the Water

Why must Comcast be so outdated?

Deluxe 100 tier (100Mbps/10Mbps) with Comcast is $369.95/m while Verizon offers 150Mbps/35Mbps for $199/m. Not to mention Verizon FiOS service has much much better ping times, routing and provides a consistent reliable connection.

And the Comcast TV UI... is still terrible.

Comcast just keeps milking old technology and putting very little money/effort into doing anything substantive or creative. I'm so glad Comcast purchased NBC instead of upgrading old/crappy infrastructure in my area...

See 10 replies to this post

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