It appears that Comcast is killing off its Skype service for set top boxes just a year after unveiling it. In May of last year Comcast launched the product offering, which for an extra $10 a month allowed users to video chat -- if users subscribe to the Comcast triple play of Digital Starter TV (or above) with HD service, Performance Internet (or above) and Unlimited Voice service. Interested users received a self-install kit for the service.
I've confirmed with several Comcast employees that the company this week circulated an internal e-mail newsletter stating the service will no longer be offered as of June 1 due to slow adoption. "As of 6/1, due to low product adoption, we will no longer sell Skype on XFINITY," notes the e-mail. "We will continue to support the existing customers, but not add any new customers after this date."
The $10 fee for video conferencing was seen as too high by many customers. Others complained about the service suffering from connectivity and image quality issues. The service also faces stiff competition from the likes of Google, Apple and Skype itself, all of which already deliver video chat functionality in more convenient and portable tablet and smartphone formats.
There's no word on how long the company will continue to support the service for existing customers.
It's not the price ! no way... The service is horrible, I used it at my wifes aunts to talk to her family in Spain. It was horrible, laggy as hell and it seemed to have issues with keeping connected for long periods.
I don't get how they can charge $10 a month for this when they could charge $3 a month for the camera or just sell it outright and let it be connected to current internet equipment. Not a remote controlled video conferencing hub like they offer. -- "It's always funny until someone gets hurt......and then it's absolutely friggin' hysterical!"
I would rather use CDV for $50 per month instead of Magic Jack at $19.95 per year, especially with an alarm system in the equation.
That so-called "Magic" phone company is less than reliable so I would not trust it with a life safety system. Always use POTS or at minimum, cable VoIP when an alarm is in the equation. And check with your insurance company before switching phone companies because some insurance companies require alarms to be connected to pots. -- I've experienced ImOn (when they were McLeod USA), Mediacom, Comcast, and Time Warner and I currently have DirecTV. They are much better than broadcast TV.
I have not and will not cut the cord.
2013-May-7 7:46 pm: ·
newview Ex .. Ex .. Exactly Premium join:2001-10-01 Parsonsburg, MD kudos:1
Historically, Comcast's offerings always seem to prey on the people that don't know any better ... charging for services that are free or much cheaper elsewhere. Comcast wouldn't exist if they hadn't leveraged franchises with unknowing local county governments in the past.
for it's intended market (those that just want it to work) but aside for the gimmick (Say sending one to every extended family group around the country for say Xmas or somebodies 80-90-100th birthday, or a virtual family reunion) I don't see much day to day demand Your kid in college doesn't really want you seeing his dorm room EVERY time you call, nobody wants to dress up and sit up straight for Aunt Mabel's Sunday evening phone call EVERY week. (and pray she remember to get dressed at all ) large group Telepresence works for lectures and business meeting with an agenda/schedule/moderator, and as a one time gimmick but generally is best for smaller more personal groups needing a more intimate screen (laptop, desktop, phone) without the fine detail and white boarding the big screen implies. Better to send a home video (already edited and annotated ) And for those that REALLY thing this is cool it is easy to replicate with little or no expense/extra equipment.
Just a service offering nobody/not enough really need.