dslreports logo
site
spacer

spacer
 
   
spc
story category
Comcast Shelving Set Top Skype Offering
Existing Customers Will Be Supported
by Karl Bode 08:21AM Tuesday May 07 2013
It appears that Comcast is killing off its Skype service for set top boxes just a year after unveiling it. In May of last year Comcast launched the product offering, which for an extra $10 a month allowed users to video chat -- if users subscribe to the Comcast triple play of Digital Starter TV (or above) with HD service, Performance Internet (or above) and Unlimited Voice service. Interested users received a self-install kit for the service.



I've confirmed with several Comcast employees that the company this week circulated an internal e-mail newsletter stating the service will no longer be offered as of June 1 due to slow adoption. "As of 6/1, due to low product adoption, we will no longer sell Skype on XFINITY," notes the e-mail. "We will continue to support the existing customers, but not add any new customers after this date."

The $10 fee for video conferencing was seen as too high by many customers. Others complained about the service suffering from connectivity and image quality issues. The service also faces stiff competition from the likes of Google, Apple and Skype itself, all of which already deliver video chat functionality in more convenient and portable tablet and smartphone formats.

There's no word on how long the company will continue to support the service for existing customers.

view:
topics flat nest 

IPPlanMan
Holy Cable Modem Batman

join:2000-09-20
Washington, DC
kudos:1

1 recommendation

10 Dollars a Month for this?...

10 Dollars a Month: How could anyone at Comcast really believe this would be successful?
nowcharter
Charter HSI

join:2002-09-11
Uxbridge, MA

Re: 10 Dollars a Month for this?...

Surprising this many either know how to use Skype for free, don't care to use it on a TV platform, or just don't care.
BosstonesOwn

join:2002-12-15
Wakefield, MA
Reviews:
·Verizon FiOS
It's not the price ! no way... The service is horrible, I used it at my wifes aunts to talk to her family in Spain. It was horrible, laggy as hell and it seemed to have issues with keeping connected for long periods.

I don't get how they can charge $10 a month for this when they could charge $3 a month for the camera or just sell it outright and let it be connected to current internet equipment. Not a remote controlled video conferencing hub like they offer.
--
"It's always funny until someone gets hurt......and then it's absolutely friggin' hysterical!"
moonpuppy

join:2000-08-21
Glen Burnie, MD

Re: 10 Dollars a Month for this?...

My parents use to it call people in Argentina and the issue is always their internet connection. Otherwise, we have never had an issue.

We would use it through the TV but my media center blew the motherboard.

Infostack

@optonline.net
Why would you expect anyone at a monopoly to think otherwise?

cast sucsk

@cablebahamas.net

Only the rich or dumb will rent a web cam for $10 MO

Only the rich or dumb will rent a web cam for $10 MO
westdc

join:2009-01-25
Amissville, VA
kudos:1

A Lot

Like $50 A Month fro VOIP (comcast) or $19.95 a yr to Start- another looser.

gar187er
I do this for a living

join:2006-06-24
Dover, DE
kudos:4

Re: A Lot

CDV isnt really voip.

also how do you figure CDV is a loser?
--
I'm better than you!

IowaCowboy
Iowa native
Premium
join:2010-10-16
Springfield, MA
Reviews:
·Verizon Broadban..
·Comcast
I would rather use CDV for $50 per month instead of Magic Jack at $19.95 per year, especially with an alarm system in the equation.

That so-called "Magic" phone company is less than reliable so I would not trust it with a life safety system. Always use POTS or at minimum, cable VoIP when an alarm is in the equation. And check with your insurance company before switching phone companies because some insurance companies require alarms to be connected to pots.
--
I've experienced ImOn (when they were McLeod USA), Mediacom, Comcast, and Time Warner and I currently have DirecTV. They are much better than broadcast TV.

I have not and will not cut the cord.

newview
Ex .. Ex .. Exactly
Premium
join:2001-10-01
Parsonsburg, MD
kudos:1
Reviews:
·DIRECTV
·Comcast

... another failed scam

Historically, Comcast's offerings always seem to prey on the people that don't know any better ... charging for services that are free or much cheaper elsewhere. Comcast wouldn't exist if they hadn't leveraged franchises with unknowing local county governments in the past.
openbox9
Premium
join:2004-01-26
Germany
kudos:2

Re: ... another failed scam

That's business and can easily said about many, many businesses.
beavercable
Premium
join:2008-05-11
Beaverton, OR

Even techs scratched their heads.

How am I supposed to sell something to people thats free?
openbox9
Premium
join:2004-01-26
Germany
kudos:2

Re: Even techs scratched their heads.

Ask the companies selling bottles of "natural spring water" for $1.79.

tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:4
Reviews:
·Comcast

I don't think it's over priced...

for it's intended market (those that just want it to work)
but aside for the gimmick (Say sending one to every extended family group around the country for say Xmas or somebodies 80-90-100th birthday, or a virtual family reunion) I don't see much day to day demand
Your kid in college doesn't really want you seeing his dorm room EVERY time you call, nobody wants to dress up and sit up straight for Aunt Mabel's Sunday evening phone call EVERY week. (and pray she remember to get dressed at all )
large group Telepresence works for lectures and business meeting with an agenda/schedule/moderator, and as a one time gimmick but generally is best for smaller more personal groups needing a more intimate screen (laptop, desktop, phone) without the fine detail and white boarding the big screen implies.
Better to send a home video (already edited and annotated )
And for those that REALLY thing this is cool it is easy to replicate with little or no expense/extra equipment.

Just a service offering nobody/not enough really need.