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story category Comcast Simplifies DNS Redirection Opt Out
No longer requires MAC address, delay....
12:15PM Tuesday Sep 08 2009 by Karl Bode
tags: business · cable · Comcast
Back in July we told you how Comcast was the latest ISP to implement DNS redirection advertising, which replaces the traditional 404 with an ad-laden search portal in order to generate more ad revenue for the carrier. While such systems are cash grabs, Comcast was at least going about their cash grab the right way -- by offering users a list of "clean" DNS servers, discussing the project at length in our forums, and even trying to standardize the practice transparently with the IETF. They've now subsequently simplified and sped up the opt-out process to just logging into the Comcast portal and flipping a switch for immediate results (users previously had to enter their Mac address and wait a few days).

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  6. Comcast TV Everywhere WILL Work Outside The Home
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  8. Vivendi In Way Of Comcast's NBC Desires
Forums » Comcast Simplifies DNS Redirection Opt Out
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Post a:

Jim Gurd
Premium
join:2000-07-08
Plymouth, MI

Link?

So where's the link to do this? I can't find it anywhere on Comcast's page.

Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL

Re: Link?

You have to log into the customerCentral and on the main page, under "My Devices", click Domain Helper.

Jim Gurd
Premium
join:2000-07-08
Plymouth, MI
·Comcast

Re: Link?

said by Rob See Profile :

You have to log into the customerCentral and on the main page, under "My Devices", click Domain Helper.
Still not seeing the "My Devices" tab. I clicked "Home", "Users & Settings" and "Internet". It's not under any of them.
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast


4 edits

Re: Link?

said by Jim Gurd See Profile :

said by Rob See Profile :

You have to log into the customerCentral and on the main page, under "My Devices", click Domain Helper.
Still not seeing the "My Devices" tab. I clicked "Home", "Users & Settings" and "Internet". It's not under any of them.
Go to "Account Links" from the main comcast.net page and then choose the "My Account" option from the drop down menu. Then choose Users & Settings tab. Then look for the My Devices box on the right side.

P.S.>> You must be logged in using your MAIN account name. NOT any of the secondary names.
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Jim Gurd
Premium
join:2000-07-08
Plymouth, MI
·Comcast

Re: Link?

said by TKJunkMail See Profile :

P.S.>> You must use your MAIN account name. NOT any of the secondary names.
I think that may be why I'm having trouble.
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The Mogambo Guru economic newsletter, an avocational exercise to heap disrespect on those who desperately deserve it.

jlivingood
Premium,VIP
join:2007-10-28
Philadelphia, PA

said by Rob See Profile :

You have to log into the customerCentral and on the main page, under "My Devices", click Domain Helper.
Screen shots here: »https://dns-opt-out.comcast.net/help-index.php
--
JL
Comcast

Jim Gurd
Premium
join:2000-07-08
Plymouth, MI

Re: Link?

Thanks. The screenshot helped.

Nerdtalker
Working Hard, Or Hardly Working?
Premium,MVM
join:2003-02-18
Tucson, AZ
clubs:
You know, because that's simplified.

::sigh::

Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
·Comcast

Re: Link?

said by Nerdtalker See Profile :

You know, because that's simplified.

::sigh::
Compared to the way other ISPs handle DNS Redirection - YES!

Nerdtalker
Working Hard, Or Hardly Working?
Premium,MVM
join:2003-02-18
Tucson, AZ
clubs:

Re: Link?

What about compared to ISPs that don't do DNS redirection in the first place? Simplest solution yet is to not create a mess where there wasn't one in the first place.

Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
·Comcast

Re: Link?

said by Nerdtalker See Profile :

What about compared to ISPs that don't do DNS redirection in the first place? Simplest solution yet is to not create a mess where there wasn't one in the first place.
That's not what we are discussing, so it's irrelevant.
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Nerdtalker
Working Hard, Or Hardly Working?
Premium,MVM
join:2003-02-18
Tucson, AZ
clubs:

Re: Link?

Oh really? I think discussing why the ISP needs to suddenly get another source of ancillary income is still well within the context of the discussion. This isn't the place to do it, but I'm glad my primary residence isn't in a Comcast market anymore.

Simply because the majority of users can opt-out doesn't make it any less mindblowing that this is completely acceptable. They've streamlined the process some, sure. Are we supposed to shrug and just move along?
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Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
·Comcast

Re: Link?

said by Nerdtalker See Profile :

Are we supposed to shrug and just move along?
It takes less than a second to opt-out. Who really cares? Seriously.

TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast

Opt-out process to just flipping a switch - NOT

It is a little more than flipping a switch. The wait time is much less, but you must still reboot your router & or PC to pick up the changes after restarting your cable modem. You can not just go to the portal and opt-out and the process is completed.

R4M0N
Brazilian Soccer Ownz Joo

join:2000-10-04
Glen Allen, VA
·Comcast


2 edits

Re: Opt-out process to just flipping a switch - NOT

Now you're just nitpicking... What is under Comcast's control is taken care of by simply flipping a switch... Or you can use OpenDNS and not worry about any of this.

said by TKJunkMail See Profile :

It is a little more than flipping a switch. The wait time is much less, but you must still reboot your router & or PC to pick up the changes after restarting your cable modem. You can not just go to the portal and opt-out and the process is completed.

TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast


1 edit

Re: Opt-out process to just flipping a switch - NOT

said by R4M0N See Profile :

Now you're just nitpicking... What is under Comcast's control is taken care of by simply flipping a switch... Or you can use OpenDNS and not worry about any of this.

said by TKJunkMail See Profile :

It is a little more than flipping a switch. The wait time is much less, but you must still reboot your router & or PC to pick up the changes after restarting your cable modem. You can not just go to the portal and opt-out and the process is completed.
It isn't nitpicking to point out that the ARS news item failed to mention that the opt-out does not take place immediately like they implied just by choosing an option. The actual opt-out only takes place after the cable modem is restarted or after its lease is renewed and after the router/PC is rebooted.

Maybe you understand that, but there are plenty of people who would read that news item or read this BBR story who won't understand that.
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ISurfTooMuch

join:2007-04-23
Tuscaloosa, AL

Re: Opt-out process to just flipping a switch - NOT

A way to easily fix that would be to have a message appear that says to restart the cable modem, router, and PC after the user has made the selection.

And I think it's only fair to ask the user to make a selection at the time of initial service activation instead of making the choice for them.

R4M0N
Brazilian Soccer Ownz Joo

join:2000-10-04
Glen Allen, VA

2 edits
By that same token, anyone savvy enough to be bothered by DNS redirection (or even know that it's happening) would be savvy enough to know about DNS leases and how to refresh/renew them after "flipping the switch".

Marduk

join:2004-09-05
West Chester, PA
OpenDNS Makes life so much easier. I've been using it for as long as I can remember.
AVonGauss
Premium,MVM
join:2007-11-01
Boynton Beach, FL

Re: Opt-out process to just flipping a switch - NOT

That's a good thing, but OpenDNS also does that same type of redirection as well...
WernerSchutz

join:2009-08-04
Sugar Land, TX

said by R4M0N See Profile :

Now you're just nitpicking... What is under Comcast's control is taken care of by simply flipping a switch... Or you can use OpenDNS and not worry about any of this.

said by TKJunkMail See Profile :

It is a little more than flipping a switch. The wait time is much less, but you must still reboot your router & or PC to pick up the changes after restarting your cable modem. You can not just go to the portal and opt-out and the process is completed.
Praise to Comcast for making it easier to get out of a problem they created. Good work.

mrkevin
Knowledge comes, but wisdom lingers.
Premium
join:2007-08-07
Aurora, ME
clubs:

opt in

Why not just offer this as an opt-in service?
Like we need to see more ads on the internet...
--
An army of sheep led by a lion, will always defeat an army of lions led by a sheep.
iansltx

join:2007-02-19
Golden, CO

Re: opt in

Because nobody would opt in.

mrkevin
Knowledge comes, but wisdom lingers.
Premium
join:2007-08-07
Aurora, ME
clubs:
·US Cellular
·Dish Network
·magicjack.com
·Rivah.net

Re: opt in

said by iansltx See Profile :

Because nobody would opt in.
Doesn't that say something in itself.

--
An army of sheep led by a lion, will always defeat an army of lions led by a sheep.
iansltx

join:2007-02-19
Golden, CO

Re: opt in

Yep, and companies that don't have DNS redirection might get a couple of customers because of this. Though around here the alternative is Qwest...which also does DNS redirection :/
WernerSchutz

join:2009-08-04
Sugar Land, TX

said by mrkevin See Profile :

said by iansltx See Profile :

Because nobody would opt in.
Doesn't that say something in itself.

Yeah, it is such a valuable "service". Of course, the ads served count against the cap. Neat.

nklb
Premium
join:2000-11-17
Ann Arbor, MI
clubs:

huh? 404???

said by article :

DNS redirection advertising, which replaces the traditional 404 with an ad-laden search portal in order to generate more ad revenue for the carrier.
Huh? 404 is the error code a web server will return if a requested page cannot be found. In order to get a 404, the DNS has to be resolving.

If there is no DNS there is a different error that has nothing to do with the aforementioned.

What this does is, instead of having dns return that the host could not be resolved, it will instead resolve to the carrier's catch-all advertising portal.
iansltx

join:2007-02-19
Golden, CO

Re: huh? 404???

Right, it's not a 404. It's an NXDOMAIN error. Silly journalists.

pokesph
It Is Almost Fast
Premium
join:2001-06-25
Sacramento, CA
clubs:

404?

404 != NXDOMAIN

these ad pages are horrible and just go to show how greedy a company can get.

NOVA_Guy
Obama- Commander in Thief
Premium
join:2002-03-05

Re: 404?

It's Comcast; did you expect anything different?

ctg1701a

join:2008-08-07
Philadelphia, PA

Location of Opt-out

The landing page has not changed for the opt-out process since we launched Domain Helper.

Please point to:

»dns-opt-out.comcast.net

There are instructions off this page which will help if you have any questions on how to complete this.

Thanks

Chris
patnitop

join:2005-02-22
USA

Re: Location of Opt-out

This link is not working for me.

Weasel

join:2001-12-18
Lombard, IL
clubs:

Re: Location of Opt-out

Not working for me either.

ctg1701a

join:2008-08-07
Philadelphia, PA

Re: Location of Opt-out

This only works from the Comcast network. If you are a customer, please try when you get home.
rickmac

join:2002-01-16
Citrus Heights, CA

Re: Location of Opt-out

I can't login to this because of something Comcast is trying to load - and my Comcastic connection has been buggered up AGAIN!
jreagan

join:2003-03-18
Nashua, NH
I'm an Earthlink-by-Comcast customer. I don't have a Comcast user ID, but since I'm using Comcast's network, I get the domain "helper". Where do I go to opt-out?

skuv

@rr.com

It doesn't...

replace 404 errors. 404 is a not found error returned by a web server.

This is DNS redirection, DNS servers are not webservers.

The DNS redirection kicks in only if you type in a hostname that does not exist into your browser.

Paul928

join:2000-05-06
Haverhill, MA

Re: It doesn't...

Just use open DNS....DONE!
b10010011
Whats a Posting tag?

join:2004-09-07
Bellingham, WA
·Comcast Formerly ..

Why doesn't BBR ever mention these options?

Must I say it again?

It's easier than people think it is to run your own DNS server on your local machine or LAN.

Treewalk DNS server for Windows is free for personal use.
»treewalkdns.com/

*nix users can install Bind
»www.bind9.net/

said by ctg1701a See Profile :

MAC users can also run BIND for caching. I would also take a look at unbound: »www.unbound.net/
Thanks ctg1701a
rickmac

join:2002-01-16
Citrus Heights, CA


2 edits

Opt out

I can't log onto to opt-out because Comcast has messed up my connection AGAIN.
Doesn't appear to work on Firefox.

When was I supposed to see a notification of this "Opt-out" option?

Anyway - doesn't matter, I quit using Comcast site looooong time ago.

This is not DNS Redirection anyways -

"You can replace any 'page not found' errors with a page that gives you options to go to other pages that you may find more useful. You will only see this screen if you mistype a Comcast URL. "

ITof1

@tetechnologies.com

Re: Opt out

Thats not true. You will get this search page is you type www. anydomain name that doesn't have a current DNS record assigned.

»www.thisdomaindoesntexist1245.com for instance will return the comcast search page.

This is in fact DNS redirection.
Forums » Comcast Simplifies DNS Redirection Opt Out


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