  gigahurtzPremium
join:2001-10-20
Palm Coast, FL | High customer satisfaction for Comcast? Am I missing something here?  | |
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 | | | Re: High customer satisfaction for Comcast? I actually think the way they do things is pretty good (minus the glitches, outages, customer service, etc.). | |
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| |  GlobalMindDomino Dude, POWER Systems GuyPremium
join:2001-10-29
Hollywood, FL | Re: High customer satisfaction for Comcast? said by voipnpots:I actually think the way they do things is pretty good (minus the glitches, outages, customer service, etc.).
Honestly I have so few problems with Comcast where we are...I can't really remember the last outage on their end.
And really, if they don't want to change pricing because it would hurt satisfaction ratings....sounds like a perfectly legit business decision.
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TheGlobalMind.com / Speed costs money. How fast do you want to go? / Trust the instinct to the end, though you can render no reason. - Ralph Waldo Emerson / Free market capitalism is the best path to prosperity. | |
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| | | Reviews:
 ·Comcast
| Re: High customer satisfaction for Comcast? said by GlobalMind:said by voipnpots:I actually think the way they do things is pretty good (minus the glitches, outages, customer service, etc.).
Honestly I have so few problems with Comcast where we are...I can't really remember the last outage on their end. And really, if they don't want to change pricing because it would hurt satisfaction ratings....sounds like a perfectly legit business decision. Same experience for me too.
Dave | |
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| | |  crazediamondMaybe you shouldn't be so proud?Premium
join:2002-01-19
Atlanta, GA | That doesn't stop them from raising prices 2x a year so that makes this a strange decision for them. | |
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| | | | | | Re: High customer satisfaction for Comcast? said by crazediamond:That doesn't stop them from raising prices 2x a year so that makes this a strange decision for them.
The product referenced is Comcast internet. Where are these twice annual price increases you are referring to?
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Jay: What the @#$% is the internet??? | |
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| | | | | | |  Re: High customer satisfaction for Comcast?
"After first 6 months, monthly service charge goes to $34.99 for months 7-12. After 12 months, or if any service is cancelled or downgraded, regular charges apply. Comcast’s current monthly service charge for Performance ranges from $42.95 to $62.95."
You can get an initial offer price, then the price jumps in the 7th month, then again on the 12th month. Personally, I've always wrestled with their monopoly broadband service in my area. Last year, my bills went from $49.95 to 52.95 to 62.95 this January; $70 if I didn't provide my own router. I think they're pricing is appalling, but what are my broadband alternatives? none. | |
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| | | | | | | | Re: High customer satisfaction for Comcast? I guess I wasn't clear in that I was referring to their regular pricing. I would not classify promotional pricing moving to regular pricing or pre-disclosed changes during the promotional term to be price hikes.
I've had the service for ten years with my own modem. I think it's gone up 2 or 3 times in those ten years.
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Jay: What the @#$% is the internet??? | |
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| | | | | | fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | I never understood how getting a promotion was a bad thing. I remember the day when getting a "promo" was actually a good thing.
I think you come off way too entitled. Take the deal and be happy, otherwise refuse it and pay full price out the door... it's pretty simple. | |
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| | | | | | | | I think its been $42.95 for over ten years now. And the speeds have gone up in that time too. Even with inflation the price should have increased by now. | |
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| | | | | | |  MoracCat god
join:2001-08-30
Riverside, NJ
kudos:1
·Comcast
| Re: High customer satisfaction for Comcast? said by apple4ever:I think its been $42.95 for over ten years now. And the speeds have gone up in that time too. Even with inflation the price should have increased by now.
The price for Internet has gone up several times over the last few years. It was $39.95, then $42.95, then $45.95 and now it's $48.95 (if you have their TV service).
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The Comcast Disney Avatar has been retired. | |
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| | | | | crazediamondMaybe you shouldn't be so proud?Premium
join:2002-01-19
Atlanta, GA | When I get my biannual price increases its either a small (10-50 cents) increase on every thing possible on the bill, or a large lump increase ($10-$15) on the triple play package which I just got notice of last week. | |
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| | | KearnstdElf WizardPremium
join:2002-01-22
Mullica Hill, NJ | said by GlobalMind:said by voipnpots:I actually think the way they do things is pretty good (minus the glitches, outages, customer service, etc.).
Honestly I have so few problems with Comcast where we are...I can't really remember the last outage on their end. And really, if they don't want to change pricing because it would hurt satisfaction ratings....sounds like a perfectly legit business decision. Same here mine has been dependable. Last time I had a major outage was in August.. but that was the hurricane so it didnt matter as my power was out(so just assuming the cable was out too, not that it matters when the lights are out).
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[65 Arcanist]Filan(High Elf) Zone: Broadband Reports | |
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| |  cdruGo ColtsPremium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:7 | Hitler's way of doing things was pretty good too, when you exclude the wars, genocide, and general evilness. | |
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| | | MoracCat god
join:2001-08-30
Riverside, NJ
kudos:1 | Re: High customer satisfaction for Comcast? Wow, invoking Godwin's law so soon? | |
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| | | | cdruGo ColtsPremium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:7 | Re: High customer satisfaction for Comcast? Yeah. But you fill in Stalin, OBL, Saddam, Kim Jong Il, Genghis Khan, etc. Just about any evil person ever. | |
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| | | | |  baineschile2600 ways to livePremium
join:2008-05-10
Sterling Heights, MI | Re: High customer satisfaction for Comcast? The losers of the war are always considered evil, and the winners valiant. Just saying. | |
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| | | | | | | | Re: High customer satisfaction for Comcast? I wouldn't consider the polish, or even the jews evil...
They were the real losers...
:P | |
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| | | fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | said by cdru:Hitler's way of doing things was pretty good too, when you exclude the wars, genocide, and general evilness.
Dude.. really? are you f'ing serious?? ... I think using "Hitler" here is an incredibly douche-bag thing to do. | |
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| |  BenPremium
join:2007-06-17
Glen Carbon, IL | said by voipnpots:I actually think the way they do things is pretty good (minus the glitches, outages, customer service, etc.).
So what you're saying, is they do things pretty badly? | |
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| MoracCat god
join:2001-08-30
Riverside, NJ
kudos:1 Reviews:
·Comcast
1 edit | Compared to a few years ago when I couldn't wait for FIOS to reach my area (it never did), if FIOS did arrive today, I don't think I'd switch.
Back when I first got Comcast at my current location about 8 years ago, service would go to pot periodically (I'm talking 5% packet loss lasting weeks at a time), service would go out in the Spring and Fall, TV picture quality was horrible and I'd rather have my teeth pulled than deal with Customer Service.
Jump to today when I can't remember the last time I had an outage or problem with my Internet service (knock on wood), TV picture quality is much better, Internet speeds are around 30 times faster.
As for Customer Service, truth be told I don't really know what they are like these days, since I rarely have any reason to contact them. That's a good thing. Even if a customer service encounter goes South, I know a quick tweet to @comcastcares will get things patched up really quickly.
My biggest complaint these days with Comcast is price, but that's an issue with the entire Cable TV industry, not just Comcast. As long as I can keep getting bundles and my service works, I'm happy.
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The Comcast Disney Avatar has been retired. | |
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|  vpokoPremium
join:2003-07-03
Boston, MA | I don't have cable TV so I can't speak to that, but I've found their internet service to be pretty good. | |
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| BiggA
join:2005-11-23
EARTH | Their internet is actually great for what they advertise. TV not so much... | |
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| elray
join:2000-12-16
Santa Monica, CA
1 edit | Yes, they're less disliked than TWC. 
Seriously, the cable industry gets a bad rap, if you compare them to Telco. Cable continuously invests and upgrades their infrastructure, while the copper rusts. Though their billing rates bring no joy, they ARE generally offering more bandwidth per dollar, year over year, while Ed Whitacre's legacy struggles to deliver even 768k circuits.
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| | So they want to cut people off vs makeing you pay more? So they want to cut people off vs makeing you pay more?
That like saying you use to much so go to the other guys who will yet you use that much. | |
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|  RobIn Deo speramus.Premium
join:2001-08-25
Kendall, FL
kudos:3 | Re: So they want to cut people off vs makeing you pay more? said by Joe12345678:So they want to cut people off vs makeing you pay more?
That like saying you use to much so go to the other guys who will yet you use that much.
The current structure only affects 1% of their customers.
Usage-based pricing would most likely affect a larger percentage of their customers.
Their current model works for 99% of us - leave it as it is.
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CheckSite.us | YourIP.us | Reverseip.us | |
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| | | | Re: So they want to cut people off vs makeing you pay more? Sure, but as a customer, wouldn't you also like the option to pay a little more rather than be cut off at 250gb? Consider it insurance for you, and a fair method for Comcast to maintain their business. | |
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| | |  ArrayListnetbus developerPremium
join:2005-03-19
Evanston, IL | Re: So they want to cut people off vs makeing you pay more? I don't get cut off at 250gb. | |
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| | |  CableToolPoorly Representing MYSELF.Premium
join:2004-11-12 | Agreed.
Thats why there are Business Tiers you can pay a little more for and be good to go.
HEY! They already thought of that!
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CableTechs.org/"Horrible People with Integrity" | |
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| | | | fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | Re: So they want to cut people off vs makeing you pay more? said by CableTool:Agreed.
Thats why there are Business Tiers you can pay a little more for and be good to go.
HEY! They already thought of that!
It's a little more than just that... you have to pay a pretty big installation fee and a bit more per month.. sure.. but, business class still isn't for everyone. The term is anywhere from 3 years, to about 1, depending on one is willing to pay.. (I'm guessing around these parts it isn't much).. and the ETF is the big thing.. there is no real 'set fee' to terminate.. last time I read my agreement it's pretty much you pay for the balance of the term.. basically if it's a 3 year term and you cancel at month 9, you pay the remaining 2 years and 3 months... Not many people are willing to do that as a residential subscriber.
.. just sayin.  | |
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| | | | | CableToolPoorly Representing MYSELF.Premium
join:2004-11-12 | Re: So they want to cut people off vs makeing you pay more? said by fiberguy:said by CableTool:Agreed.
Thats why there are Business Tiers you can pay a little more for and be good to go.
HEY! They already thought of that!
.. Not many people are willing to do that as a residential subscriber. .. just sayin. True.
And they have residential service with a soft 250cap for the price difference. 
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CableTechs.org/"Horrible People with Integrity" | |
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| | | | | | fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | Re: So they want to cut people off vs makeing you pay more?
I have both residential and business class in the home. I've already run my initial contract term so I'm no longer in a commit anymore. On one side, I could lower the rate to about $49 a month if I sign a 3 year term, but I'm fine paying $69 right now and avoid the contract, and the caps.
But, I have noticed something in the TOS that I believe is a POTENTIAL loop for Comcast. I DO actually stream video and I make sure it goes over the Business Class service, not residential. However, I also make sure that I pay my bill on time as well. The TOS states that if I pay late 3 times during the term, they reserve the right to terminate my agreement. While it's not a strong point, it could be used by Comcast as a means to terminate someone's agreement IF there is a payment issue with the customer who's using a lot of data, if that makes sense.
I'm sure that clause is not in the agreement to kill accounts, but I've got enough experience with the company to realize that they put the clause in there for a reason... can't be sure WHY because they are not in the business of terminating contracts for any reason - they just want to be paid. Just seems like an interesting and strange clause to have in there, for any reason. | |
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| | | | | | | CableToolPoorly Representing MYSELF.Premium
join:2004-11-12 | Re: So they want to cut people off vs makeing you pay more? That is odd but I agree about getting paid. Some of the largest "Non-pays" Ive ever had were from Business accounts. This is before they were even in the "Business" realm. It was more commercial buildings and such and had to do with video.
But you are going up to a receptionist with a past due of 5K. You KNOW the company can pay it but its an accounting glitch or what have you.
Deep pockets business accounts Im sure depending on package can run up a sizable debt in a 90 day buckets worth of time. Maybe thats when they want to lock them back into a contract and invoke the termination fee to ensure they are getting paid regardless.
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CableTechs.org/"Horrible People with Integrity" | |
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| | | I agree completely. Lets get a method to monetize above the current 250gb mark. Cutting off, or simply pushing regular Joe heavy user toward business accounts is a terrible disservice to actual business subscribers.
And with the current anti-safe harbor sentiment in Hollywood & Washington, it would also be prudent to find a way to charge more for those creating potentially greater liability to Comcast. | |
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| |  espaethDigital PlumberPremium,MVM
join:2001-04-21
Minneapolis, MN
kudos:2
 ·Vitelity VOIP
| Re: So they want to cut people off vs makeing you pay more? said by JasonOD :simply pushing regular Joe heavy user toward business accounts is a terrible disservice to actual business subscribers. How could this possibly be a disservice to business subscribers? Business class is a product offering, not a gated community. | |
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 pnh102Reptiles Are Cuddly And PrettyPremium
join:2002-05-02
Mount Airy, MD | No Complaints With Their Broadband Service Even though their TV product is approaching the point of unaffordability for me, Comcast's Internet service has been very good. Very few outages, the price isn't too bad. It just works.
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"Net Neutrality" zealots - the people you can thank for your capped Internet service. | |
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 BF69Premium
join:2004-07-28
Camden, TN | No cap increase in nearly 4 years Comcast fails at Moore's law. | |
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|  dvd536as Mr. Pink as they comePremium
join:2001-04-27
Phoenix, AZ
kudos:4 | Re: No cap increase in nearly 4 years said by BF69:Comcast fails at Moore's law.
Because OVERPRICED VIDEO still need protecting regardless of speed. | |
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| | zed260Premium
join:2011-11-11
Cleveland, TN Reviews:
·Charter
| Re: No cap increase in nearly 4 years said by dvd536:said by BF69:Comcast fails at Moore's law.
Because OVERPRICED VIDEO still need protecting regardless of speed. well the price for internet on bussnuss side of things are getting close enough and fast enough in terms of speed and price to start to make cord cutting viable regardless (59.95 for 12 meg 99.95 for 22 meg in comcast case)i suspect they start capping low end bussnuss internet if they wanna keep from ppl leaving cable tv side
of course then any bussnuss customer can terminate contract with them and i dont think they want to alinate those users afterall a lot of those have money to lobby congress etc | |
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| | | Re: You get to pay either way! Don't like it? Choose another service! I don't understand why everyone moans about something that is a luxury, not a necessity. Internet access and cable tv are NOT necessities in life. | |
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| | fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | Re: You get to pay either way! said by chrisbmoore:Don't like it? Choose another service! I don't understand why everyone moans about something that is a luxury, not a necessity. Internet access and cable tv are NOT necessities in life.
This is one area I'd normally agree with you, but I can't necessarily do that this time.
I see both sides of the coin here but I have to side with the consumer. Cable companies have worked hard to keep competitors out of the market place over the years. With that privilege comes certain responsibilities ... to simply cut customers off at a cap and not have the ability to go over (fee based or higher tier based) is pretty harsh to the market place.
They've positioned themselves to be the only real player in many places.. if they didn't work so hard to keep other providers out I'd agree with you, but in this case I can't.
It's not about necessity in this case, rather, it's about being privileged to have the line in the area in some cases. While I agree that internet to the consumer remains a luxury and not a right, the ability to have your lines up on the poles, in public ways, in the grounds and easements, too, is a luxury and not a right.
Comcast and other providers who are setting firm "we're going to cut you off" caps is going to have to pony up and meet the public half way... This is one area where I'm for government forcing comcast (and others) to have to open their lines to competitors if they don't. And yes, I am a free market place. But take away from this one thing.. the free market rule applies to the corps as well as the consumer. | |
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rob316
join:2005-10-17
Carteret, NJ | Great Service I agree with alot of people here Comcast in Central NJ or Freedom Region has been ROCK solid. I don't remember the last time I had to call CS for anythign. I have great HD, internet speeds are rock solid, phone service is great. I am even considering getting the home alarms service which just came to my area a few days ago. I only hope they release the HD DTA's soon. | |
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JnKC
join:2008-06-17
Independence, MO Reviews:
·Comcast
| Comcast billing I don't know about places other than the Kansas City area. My bill went up 11 1/2% for CTV/HSI. I have had the same internet service for at least six years. I've cut CTV back to digital economy and have mostly crap for TV. My HSI is now up to 15mbps on billing statement. I've actually had 12/2 for a couple of years that I remember. ShaperProbe has been my friend for a long time. I actually went from 12/2 to 15/2 on Performance HSI. Do I want to pay for increased speed? Nope, my stuff is fast enough for my use.
The funny thing when I looked at cutting back HSI was Performance @ $48.95 giving specs as 20/4 from speed test net with actual of 15/2. I could take a cut in HSI speed of 6/1 @ $49.95. The next step down is Economy Plus. Speed of 3mbps down and 768kbps up for $39.95. The message I get is Comcast intends to really screw me if I try to cut back in the prices I pay. I can pay a dollar a month more for cutting my HSI speed in half. I can always cut my HSI speed to 1/4 of what I have and get useless internet.
I'm at rock bottom if I intend to actually reduce my bill. I can pay more for less, or go to useless HSI. Comcast is basically telling me to take the increases like a man (man up) and don't try to save money. | |
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 newviewEx .. Ex .. ExactlyPremium
join:2001-10-01
Parsonsburg, MD
kudos:1 | best joke of the day ... quote:
Doesn't Want to Hurt Customer Satisfaction Rankings
ROTFLMAO
quote:
"We have a very high customer satisfaction rating and we don't really want to rock the boat on that product,"
Is that why they only have a Bronze Rating here at DSLReports?
... and consistently rank among the lowest in customer satisfaction, as well as recently ranking #6 in the American Customer Satisfaction Index as one of the 19 Most Hated Companies in America.
»www.businessinsider.com/most-hat···1-6?op=1 | |
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| CableToolPoorly Representing MYSELF.Premium
join:2004-11-12 | Re: best joke of the day ... I dont know, for the first time in years I see a news article posted about Comcast filled with a bunch of posts saying the service is good and reliable.. sea-change anyone?
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CableTechs.org/"Horrible People with Integrity" | |
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| Reviews:
·Comcast
| Do you have them? How's your service? Honestly, I'd say their reliability has improved 100 fold over the past several years. Half the people who vote in those polls do so based on past experiences and don't currently have the service, thus the numbers are slanted. | |
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| | Here's a thought... do away with the 250gb soft cap too..
your BFF Verizon' doesn't have wired data caps.. | |
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| | Karl is cool Love your realistic and plain contempt for the greedy ass monopoly system we have in place. No sarcasm. | |
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| | Hmm If they aren't interested in this, then why do they have a meter and a cap? I think they are just holding out until all the others do it and get away with it, then they will introduce and do it as well once they know the masses won't fight back and say "No". | |
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McBane
join:2008-08-22
Plano, TX | "Cable" companies need to invest in Fiber or go out of I kinda feel sorry for Comcast. Wherever FiOS isn't for them SureWest or someone even better than FiOS is there to compete.
I personally wonder when the cable companies will wise up and invest in Fiber. There is only so much you can do with 19th century technology (Coax)...
Ontop of that Verizon *NEEDS* competition for FiOS. What they get away with for being the superior network in customer service and pricing now is getting kind of ridiculous. | |
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Why should Comcast adopt usage based prices when they can keep raising monthly prices for broadband to gouge all customers and become an equal opportunity gouger.