The cable companies that pioneered cable television continue to flounder in JD Power and Associates' latest TV customer satisfaction survey. According to the latest results from the firm, DIRECTV and Verizon FiOS (738) tied for top honors in TV customer satisfaction in the East region; AT&T U-verse (750) ranks highest in the North Central region; Verizon FiOS (751) ranks highest in the South region; and DISH Network (739) ranks highest in the West region.
When it comes to cable operators and TV satisfaction, Charter, Comcast and Time Warner Cable continue to fight for last place in most regions. The two companies have seen increased scrutiny of their support issues as they try to convince regulators of the merit of their proposed $45 billion merger.
When it comes to broadband connection satisfaction, JD Power notes that Verizon ranks highest in ISP customer satisfaction in the East (712) and South (725) regions; WOW! (Wide Open West) with a score of 728 ranking highest in the North Central region; and AT&T (704) ranks highest in the West region.
For phone services, AT&T (740) ranks highest in telephone customer satisfaction in the East region; WOW! (Wide Open West) scores 767 ranking highest in the North Central region; Bright House Networks (751) ranks highest in the South region; and Cox Communications (739) ranks highest in the West region.
In addition to Time Warner Cable, Comcast and Charter, Mediacom, Frontier, CenturyLink and Windstream see some of the lowest satisfaction rankings in the industry.