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Comcast Still Struggles in Latest JD Power TV Satisfaction Study

The cable companies that pioneered cable television continue to flounder in JD Power and Associates' latest TV customer satisfaction survey. According to the latest results from the firm, DIRECTV and Verizon FiOS (738) tied for top honors in TV customer satisfaction in the East region; AT&T U-verse (750) ranks highest in the North Central region; Verizon FiOS (751) ranks highest in the South region; and DISH Network (739) ranks highest in the West region.

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When it comes to cable operators and TV satisfaction, Charter, Comcast and Time Warner Cable continue to fight for last place in most regions. The two companies have seen increased scrutiny of their support issues as they try to convince regulators of the merit of their proposed $45 billion merger.

When it comes to broadband connection satisfaction, JD Power notes that Verizon ranks highest in ISP customer satisfaction in the East (712) and South (725) regions; WOW! (Wide Open West) with a score of 728 ranking highest in the North Central region; and AT&T (704) ranks highest in the West region.

For phone services, AT&T (740) ranks highest in telephone customer satisfaction in the East region; WOW! (Wide Open West) scores 767 ranking highest in the North Central region; Bright House Networks (751) ranks highest in the South region; and Cox Communications (739) ranks highest in the West region.

In addition to Time Warner Cable, Comcast and Charter, Mediacom, Frontier, CenturyLink and Windstream see some of the lowest satisfaction rankings in the industry.

Most recommended from 33 comments



biotech
@66.249.113.x

2 recommendations

biotech

Anon

Shame on Comcast..

If you'd consider improving customer satisfaction...

OH wait!

But that costs money!!!$$$$!$!$!$!

Fuck them and those cold, hard cash which COULD have be used to improve service.
totalradio
join:2007-09-15
El Dorado, AR

2 recommendations

totalradio

Member

I see...

...Windstream is at the "bottom of the New Jersey scum swamp" in this study. Not surprising, since my internet connection from Windstream is currently down and has been for the last 8 hours (using my daughters connection to type this) and no resolution in sight.

Last time it went down was 2 weeks ago for 10 hours. Now get this...when my connection was restored, I was promised a call back from Windstream when it started working again. And true to their word, I got a call back from them, telling me it was working again. The problem is that I got the call 1 WEEK LATER.

I described Windstream service (and their support) to waterboys running around with a leaky bucket. But now, I see that I'm in error and that I was wrong (and freely admit it). Today, they're just waterboys running around with NO BUCKET. This company has no sense of direction, no sense to fix things properly, no sense to maintain equipment properly.

Jeff Gardner needs to be de-excommunicated the hell out of the company and get someone in the CEO's seat that knows what the hell they're doing. Then, start with a purge of most of the "customer service" people, since they don't know what the hell they're doing.

But again, I'll be moving to an AT&T area soon. Had AT&T service before in the town that I'm moving to and it worked flawlessly. Windstream just doesn't get it and never will as long as Gardner & the mindless idiots are in charge.