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| | | | | hottboiinnc
ME
join:2003-10-15
Cleveland, OH | Re: Comcast service sucks? TW Digital Phone actually does not use the Internet. It uses a dedicated part of the Cable network and goes from there. The voice services do not touch the public internet. All is routed over their private network to the PSTN. | |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
 ·RoadRunner Cable
 ·DSL EXTREME
| Re: Comcast service sucks? I know... that's why their pricing is as high as POTS here in So-Cal.
POTS unlimited on at&t = $39.95 + $4.95 for Canada
Discounts with DSL and/or Wireless
TW VoIP = $44.95 ... discount with HSI and/or TV
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Canada = Hollywood North | |
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| | | | | | | hottboiinnc
ME
join:2003-10-15
Cleveland, OH | Re: Comcast service sucks? You can get Digital Phone on promotion all the time without any other service. TWC runs them sometimes they just don't advertise them in the main stream/ | |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME
| Re: Comcast service sucks? Yeah... but that's only an intro price, and its good for only upto 12 months. Since I'd have to pay for all the startup, it pretty much negates it all. I receive them all the time in the mail. I just received one for DirecTv, $10 / month off for 6 months. | |
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ME
join:2003-10-15
Cleveland, OH | Re: Comcast service sucks? The thing with TWC is after your promo you can actually sign up for another promotion. It just doesnt go up. It's up to you to keep your bill low and they don't tell you when the promo runs out either. | |
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| whocares
Premium
join:2003-07-26
.. | mis posted DOUBLE POST | |
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Cjaiceman
Premium,MVM
join:2004-10-12
Parker, CO
·Comcast Workplace
·Comcast
| Re: Comcast service sucks? said by ColorBASIC  :Say it ain't so. I suffered with horrid Comcast service before our system was traded to TWC. Since then speeds are up nearly 100% and my price down almost 20%. I've had the exact opposite. I've had Comcast for about 1 year, and have yet to have problems. I have the digital package with the HD add-on, plus analog for 2 other TV's, plus the 8/.75 package. As far as the TV goes, I have yet to see a problem with the feed, and the box has worked great, the analog channels don't have static or ghosting. As far as the internet goes, I have yet to get less than my rated speed (unless it was a server that couldn't push data to me that fast), my ping is great, almost always under 50ms to any server in the US, often less than 35ms to the west coast. The only outage I've seen is when the power went out, and the cable went down with it. My UPS kept the modem on, but it lost sync. The installer that came out was on time, (appt time was 1-4pm, he showed up at 12:55pm). He knew exactly what he was doing, and even made me a few extra coax cables for when I got the TV's moved to the new place. He even tested all the coax outlets in the house to make sure they worked, for free. For the digital w/ HD, and gold HSI, my bill is about $102/month, and the 6 month intro price has come and gone, so this is normal price. I own my cable modem (SB5100), which has also been outstanding.
I had DTV, and while their service was pretty good, they wanted too much money for the 3 TV's + HD, and HSI DSL from qwest. I would have gotten less service for more money had I stayed with them. All the people I know have had good experiences with comcast vs. DTV/Dish, the service reps from comcast are about standard call center employees, but they have always called me back, and have gotten my issues solved in a timely manor. | |
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yawn
@qwest.net
| I feel sorry for the people that "HAVE" to call in in the first place. Who operates your computer equipment in your own home?
Summary: they offer the service but you have to be smart enough to set it up and then operate it. These companies will hire anyone that walks in off the streets but you still call their customer/ technical support lines knowing that those agents are not trained to support that product. I know, ya gotta vent to someone cause nobody else will listen to you except for the agents that get paid to listen to you. | |
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maxwellnj
join:2003-08-15
Blackwood, NJ | I've been a Comcast customer - TV and internet - for over 5 years, and have had nothing but a positive experience with excellent service and good tech support (on the one or two occasions I've needed it). | |
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newview
Ex .. Ex .. Exactly
Premium
join:2001-10-01
Parsonsburg, MD | What a crock . . . I seem to remember these promises before.
Comcast is incapable of giving good customer service due to their monopoly mindset. | |
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GlennAllen
join:2002-11-17
Richmond, VA
 ·Verizon FIOS
| Re: What a crock . . . No contest... the prostitute--the drug dealer will probably have people shooting at him at some point.
(Oh, wait, were you being metaphorical? If so, then I don't think it's a good analogy--both the prostitute and the drug dealer have higher morals. :-D)
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Wherever you go, there you are. | |
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join:2006-02-27
Benton, AR | Re: What a crock . . . I would live next door to the prostitute in a heartbeat seems like they would have to be people persons and have some interesting stories to boot. | |
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ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA | The prostitute is up front about F-ing you. | |
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newview
Ex .. Ex .. Exactly
Premium
join:2001-10-01
Parsonsburg, MD
| said by JTRockville :So you weren't impressed with "Think Customer First" program? OH YEAH!
THAT'S the one I remember . . . like I said, what a crock. | |
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quetwo
That VoIP Guy
Premium
join:2004-09-04
East Lansing, MI | Maybe... Maybe customer's expectations are too high ;P | |
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vrette
Premium
join:2000-07-22
Lombard, IL
·AT&T U-Verse
·Comcast
| Cable and satellite providers rank toward the bottom? "cable and satellite providers in general tend to rank towards the bottom of customer satisfaction lists."
No in my experience. I had Dish Network before Comcast and the service was 100% better. The only reason I have Comcast is because there is no other HSI alternative the area I moved to, and Comcast really cranks up the price on HSI if you don't swallow their cable service with the Internet service.
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Chairman of the Bored... | |
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rawgerz
In Debt we trust
Premium
join:2004-10-03
Grove City, PA
·Verizon Online DSL
 ·Sprint Mobile Broa..
| Re: Cable and satellite providers rank toward the bottom? I don't know about Dish, but DTV is not as good as it used to be. Now the few times we have a problem, maybe once or twice a year there is a big run around of automated crap. I need a person to help with a problem I have when I call in.
I partly blame the sheer STUPIDITY of people, they call in asking why their remote doesn't work.. and DON'T try changing the BATTERIES to begin with... DURRR?
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You can't make all the people happy all of the time. But it should be common sense to shoot for the majority. | |
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JSRoman
Premium
join:2005-03-10
Callahan, FL
1 edit | Not much change, no matter who is in charge. "A review of complaints to the Better Business Bureau since Comcast took control of Time Warner Cable in Houston and surrounding areas on Jan. 1 shows little change in the level of complaints."
Comcast is hiring all over the place. In my market alone we are talking close to 500 folks in Cust.Service and Tech. Ops in last year. There is a very visible push within the company to provide better service. No matter, you will always have that small portion that is not happy. My guess, if prices weren't so high the CS levels would show a big difference.
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»www.seabee.navy.mil | |
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Flippant
So Much For Subtlety
Premium,Mod
join:2000-06-04
Katy, TX
Host:
Filesharing Software
Earthlink Cable
Texas Gulf Coast
AT&T U-verse
AT&T Southwest
| All I have seen so far is Less is Best So far the only improvement I have seen is to loss of half of all the premium channels. "They are just redundant programming. You do not need them. Look we will give you Mojo in exchange for the 20+ channels we took away". Yeee Haw a new sheriff in town and they are already picking our pockets.
"It will get better" so far has been nothing but an empty promise as they reduce the already small number of HD channels. At least my bill was reduced, oh wait that was because I dropped HBO. | |
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Noah Vail
Premium
join:2004-12-10
Lorton, VA
·RoadRunner Cable
| They're not all bad.... In WC Florida, Brighthouse is excellent. The network has minimal outages. They're quick to swap modems.
Most repairs are promised 48 business hours for residential, 24 business hours business. It's often ½ that time.
We pay $50 for 8/.75 residential, $100 for 10/1 business w/ static.
Also, No Caps, No Throttling.
We're very happy with them here.
NV | |
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koitsu
Premium
join:2002-07-16
Mountain View, CA
| Spotting problems before customers do. ... monitoring its network to spot problems before customers do ...
I'll hold you to that statement, Comcast, especially since your customer support reps almost never are told of IP-level or cable-level outages in an area until at least an hour after the issue's begun (a serious reflection on your lack of communication between your NOC and your CS reps).
I'll also hold you to that statement, Comast, because I seem to do a better job of monitoring your public-facing IP network than you do. That's pretty scary, since I'm a single SA/NA with a finite number of mid-level tools and scripts to do the job.
Get yourself a decent NOC, Comcast. Hire people who are network administrators, not script kiddies or (previously) CSRs. If you can't get NAs, get SAs. Get people who are familar with IP, and who can strive to help you make a good/decent monitoring system.
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Making life hard for others since 1977. | |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| Re: Spotting problems before customers do. said by koitsu :I'll also hold you to that statement, Comast, because I seem to do a better job of monitoring your public-facing IP network than you do. That's pretty scary, since I'm a single SA/NA with a finite number of mid-level tools and scripts to do the job. I think you are doing a fantastic job....keep it up
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"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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meskinct
Mad Scientist at Work
Premium
join:2002-01-07
Danbury, CT
clubs: | No Timetable There is no timetable to implement the changes, Comcast spokesman Ray Purser said.
Nice! It's great to promise things especially if you never have to deliver. WTF?  | |
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| raptor1418
Premium
join:2002-12-03
Denver, CO
1 edit | Re: No Timetable It's the only way they can get good PR to help give the appearance of doing something when in fact they are not going to do anything at all.
Comcast isn't the only one that uses this tactic to try and improve image without doing anything. | |
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fw
join:2005-09-18 | BS Not all promises are kept.
People should quit bitching about service, and switch. | |
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jeffhambone
Peace, through superior firepower
join:2002-02-02
Manassas, VA
·Comcast
| Re: BS said by fw :Not all promises are kept. People should quit bitching about service, and switch. You're right.
I'm kicking Comcast to the curb in 10 days. I've never looked forward this much to firing a service provider, except perhaps when I fired MCI 10 years ago...
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Son, there's only one thing you need to know: HEMI | |
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dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast
| Hmmm... Last Friday, I had a scheduled CDV install for 3:00 - 5:00PM.
Tech called @8:30 AM to confirm the appointment.
Tech asked if he could come by earlier... I said "Come on by NOW!" - He did!
Here...
»[CDV] UPDATE - CDP to CDV
Comcast, *HERE* is great!
Sorry if *there* Comcast is not great.
Hmmm... going to do better... better than Great? Bring It! 
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Think outside the Fox... Opera | |
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rakster
join:2000-09-23
Chicago, IL
·Comcast
| My Comcast service story  I have given up on Comcast service. I loose my connection 5 to 10 times a day. I unplug the modem, remove the cable, hook everything back up and reconnect until the next time. Comcast has been to my house 3 times, replaced the modem, cable splitter, cable ends, checked the pole and I still continue disconnecting and reconnecting. Comcast can not find the problem. I don't even call them anymore. All my family members know how to get the connection back so we just deal with it. I was a DSL user for 7 years and would consider going back, but I am hooked on the speed (when it works), so I will continue with my routine and hope that some day the problem will be solved. | |
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fonzbear2000
Premium
join:2005-08-09
Saint Paul, MN | the only thing that sucks about comcast..... is the fact that they're giving REAL speed upgrades ONLY where FIOS is available-otherwise it's powerboost crap | |
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NoOneButMe
join:2001-08-24
TX
·Verizon FIOS
2 edits | North Of Seattle Is Slow East 1MB if Lucky South of Seattle can max out east speed tests and even downloads just as fast when you get north of seattle around lets say everett and such speeds drop east in a crazy way i get 1mb east if im lucky in most cases i max out at about 2mb if the net is not over loaded
edit
funny part is i get 1.8mb up lol but cant get 1.8mb down to the same place lol | |
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Quaoar
join:2004-08-11
Fort Collins, CO
|  Does Comcast Service Suck? No, I do not think so!
Somewhere, these 600 thousand upset subcribers would elect to vent their displeasures with Comcast HSI. DSLReports (BroadbandReports) would seem like an ideal place to vent. It is factually true that this site gets perhaps five posts per day that do not involve misunderstood "packet loss" on a non-Comcast upstream network linked to an overloaded terminal gaming network. If the Comcast problems are so terrible, where is the activity on this forum that reflects the problems?
I and my friends who have Comcast both here in Fort Collins, Co, Denver, and the Left Coast, have had nothing but excellent service from both telephone CSRs, local office CSRs, and techs.
If there were serious problems overall with Comcast, this forum would be swamped with venting, disgruntled customers, yet there is no indication whatsoever that there is customer mutiny in the wind. Frankly, if we remove the negative fanboys who likely are disgruntled with everything in their lives, the balance of the posts are genuine trouble calls at two per day. This certainly fails to support the theme of this thread.
The original article is nothing more than journalist FUD.
Q | |
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codee
Premium
join:2001-10-01
Minneapolis, MN
| No complaints here. I think most of you guys are experencing issues localized to your own house, such as the picture freezing/tiling, etc. Something wrong in the house can cause a lot of problems and be hard to track down sometimes, if a chipmunk/squirel/gopher etc chews on the cable a little bit, it can cause tiling.
As far as outages, I can recall one ever since Comcast took over for ATT Broadband (2001). We lost all of our services (TV. Phone, and Internet) and after about 5 mins I called customer service and they said that there was a powersupply failure at (insert time here, 10:43 AM we'll say) and that maintenance was dispatched to the site at 10:45. Now since I knew my services had just gone out, that was believeable, and service came on again very shortly after that. Now, had I just gotten home from work and called about service being out and they said that, I would question about how long the service really was out for.
As far as service calls go, when we upgraded to a dvr, added a couple of outlets, etc., they always came out within 1-2 days, and the tech was alwats early. My neigbhor had similar results when they were doing landscaping and cut the main cable going to the house - they came out the next day.
The TV, Internet, and phone has always worked flawlessly (alright, there WAS that dns issue a few years ago, but that has been resolved long ago) and they seem to have plenty of techs. The call centers are all located in the metro area, and nothing is outsourced overseas.
I will admit though, that the service DOES cost a bit more then satellite (I have dishnetwork as well - 2 VIP622 recievers, 2 VIP 211 recievers, 1 311), but there is a bit more to the cable system.
I can't really find anything to complain about, and I've been trying as I typed this out. Wait - I wish the program guide would be in widescreen format if you have a widescreen TV. There you go. | |
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Rob A
Same Old Jets
Premium
join:2005-01-17
Pompton Plains, NJ | Cable... Can't expect much from it, eh? | |
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rob_in_chatt
Premium
join:2004-09-17
Chattanooga, TN
·Comcast
| comcrap i just wish they would fix the automated login system at my local office. i recently ditched my cell phone in favor of a landline, and the number i was issued was i guess used by someone in the past that still has comcast service.
every time i try to login to the automatic system, i have to sit on hold every time for 5 to 10 minutes to talk to someone to simply switch me to pay by phone. it is really annoying.
another suggestion to comcrap is please hire english speaking people. its sad that i have to hang up sometimes as i can not understand the rep. | |
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ebubman
join:2002-01-17
Enola, PA | swears to do better "i'm from the roberts & i'm here to help you..." | |
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boohoo
@comcast.net
| Houston transition ain't going good... My internet speed is down 40% !!
The network has been up-n-down, dns or access down. I didn't have that with TWC.
Now, the rr news server has been taken offline and the comcast news server isn't available to us because they haven't issued new user accounts.  | |
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Comcast Swears To Do Better
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Re: Comcast service sucks?
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