 
W8ASA
Tieng gi vay?
join:2000-07-31
Dayton, OH
clubs:  | Ain't never seen nuttin' lak it a'fore Truly remarkable! Umm... did he snore? | |
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 | subman87
Another day in the Brentwood
join:2000-11-24
Harrison, NY | Re: Ain't never seen nuttin' lak it a'fore Hope his power nap was worth it! | |
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SQiRL
Premium
join:2004-04-21
Wylie, TX
| Re: Ain't never seen nuttin' lak it a'fore frankly, i saw absolutely nothing in that video that indicated this was a comcast tech.
All i saw was a dude in a red shirt and shorts. Is there something in this video thats suposed to tell me that its a comcast tech?
How does shit like this make it to the news page?
hey, let me know if i can make the front page with this news bit....
There were 5,000 monkeys at the zoo today. Thanks Comcast.
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Eventus stultorum magister
Ad Nocendum Potentes Sumus | |
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Space Cable
@adelphia.net
| Re: Ain't never seen nuttin' lak it a'fore On "Good Morning America" this morning they had the cable guy clip on there. I just saw the rest of the story mid-way thru and Comcast DID say he was an employee that now is unemployed. Comcast also said the problem the tech was working on took 5 hours to figure out by a team of techs Comcast brought to the guys house in order to fix the issue. What does that say for the tech that got fired? | |
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IdontThinkSo
@comcast.net
| Comcast is not allowed to wear shorts while working due to injuries (poison ivy ect).. They wear pants and a shirt that says comcast. In house techs also do not wear red shirts.. They come in gray or black with the COMCAST LOGO ON THE UPPER LEFT OF THE SHIRTS. Personally that sleeping man looks to be more like satalite or even just made up. | |
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aviper9
Premium
join:2003-05-20
Salisbury, MD
 ·Comcast
| Re: Ain't never seen nuttin' lak it a'fore Few Things...
First off, comcast does sub-contract out alot of their work and every time I have had someone come over to do work on my internet, its been a comcast van but the guy has worn whatever he feels like it (few times jeans and a tshirt, other times shorts).
Second, sometimes they will use your furniture if its taking FOREVER. I dont mind if a comcast tech sits on my couch, big deal. And although my tech didnt go to sleep, he was sitting on my couch on-hold with comcast for well over an hour trying to have them check something on their end.
Yes the video could have been faked and I havent seen a comcast rep use a laptop on-site before, but whatever. If it was faked oh well...but I am sure a scene that the video depicted could very well happen. | |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ |  Interesting and funny; but true??
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| Skippy25
join:2000-09-13
Hazelwood, MO | Re: Interesting and funny; but true?? Agreed. Show some proof this is a Comcast employee. | |
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phattieg
join:2001-04-29
Winter Park, FL
 ·Verizon Wireless B..
·Sprint Mobile Broa..
| Re: Interesting and funny; but true?? said by Mike  :I see you never dealt with comcast before. I have dealt with Comcast, as well as many other companies. Are you saying that everyone that works there is like this, because if so, you've got to be kidding. Thats why there is more subs on Comcast than Verizon. Love your profile, but this was a stupid comment, only because you've probably never worked the way an on-call tech in the field driving all over the city would have to work. All it takes is air-conditioning, and one good hour on hold music to put anyone to sleep after being in the heat all day. I myself would like to see proof this is legit though.
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SIPPhone/Gizmo # 17476200648 / Ran by Asterisk & Slackware 10.1. | |
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| | | fiberguy
My views are my own.
Premium
join:2005-05-20
1 edit | said by Mike :I see you never dealt with comcast before. Yea... I've fallen asleep in every home I've ever visited.. 
It very well could have been a tech, it could have been a shirt someone found in a thrift store and purchaed to stage this, or who knows.
It's sad if it's true for many reasons. | |
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| | | moonpuppy
join:2000-08-21
Glen Burnie, MD
 ·Verizon Online DSL
| Re: Interesting and funny; but true?? said by Nightfall :said by Skippy25 :Agreed. Show some proof this is a Comcast employee. I have to agree here. I could get my brother to fall asleep on my couch and film him as a cable employee and no one on ther internet would know any different. Proof please? Clipboard with work order? Comcast truck outside? Anything? For some, not even an offical ID would be enough.
There was a person on here who claimed to be a Comcast tech who said that if he ever had a customer filming him with a video camera, he would pack up all his tools and leave the job without doing anything. IF this is true, guess the guy had no choice. 
Now, another thing. I have had a few visits by Comcast and NOT ONCE have they ever sat down in my house or apartment. They always stood or went on one knee. One helper did sit on the stairs but that was it. | |
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Chicago_DSL6
join:2003-08-04
Palatine, IL
| Re: Interesting and funny; but true?? said by moonpuppy :said by Nightfall :said by Skippy25 :Agreed. Show some proof this is a Comcast employee. I have to agree here. I could get my brother to fall asleep on my couch and film him as a cable employee and no one on ther internet would know any different. Proof please? Clipboard with work order? Comcast truck outside? Anything? For some, not even an offical ID would be enough. There was a person on here who claimed to be a Comcast tech who said that if he ever had a customer filming him with a video camera, he would pack up all his tools and leave the job without doing anything. IF this is true, guess the guy had no choice. Now, another thing. I have had a few visits by Comcast and NOT ONCE have they ever sat down in my house or apartment. They always stood or went on one knee. One helper did sit on the stairs but that was it. Not me. My tech used my PC for troubleshooting, sat on my couch, and even bummed a smoke off of me. Depends on the person. | |
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kfsutops
Premium
join:2002-08-19
Brandon, FL
clubs:
| Re: Interesting and funny; but true?? That's a pretty relaxed dress code for a cable company too.
I know when I have had the cable techs out, they have all been in uniform, which included pants.
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"There are no stupid questions, but there are a LOT of inquisitive idiots" | |
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stomp357
join:2003-04-13
Lake Charles, LA
·Suddenlink
| Re: Interesting and funny; but true?? said by kfsutops :That's a pretty relaxed dress code for a cable company too. I know when I have had the cable techs out, they have all been in uniform, which included pants. I've had a Cox cable tech come out to do test on my brother's line, and the dude had on jeans, t-shirt, and a flaming Harley Davidson cap. No uniform, or anything signifying him as a cable tech. Only the fact he showed up in a Cox van let me know for sure. | |
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JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs: | Re: Interesting and funny; but true?? It was a tech who came to my home, not a salesman. He came to swap a digital box. | |
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| | | | | | | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: Interesting and funny; but true?? Sorry, but I can't believe your story. I don't know of any tech out there that would sit there and argue with you for a period of time trying to swap your box. Most techs I know would gladly leave the house and move on calling it a cancelled job, OR, would call dispatch or the customer on the work order. Can't say that any tech would fight you to change your box when you say no for what ever reason. Maybe your idea of taking alot of convincing is something like this:
Him: "I am E* with comcast to change your box"
You: Sorry, you must have the wrong house.. I don't even have comcst service"
Him: Is this xxx Street?
You: Yes
Him: Sorry.. my mistake or "wrong house"..
Nice story though. | |
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DreamWraith
Premium
join:2004-04-07
Mount Vernon, WA | Re: Interesting and funny; but true?? Right, because, obviously, every tech, is exactly like every tech you know. I mean, even though you live in minnesota, you probably know exactly what the techs in washington are like. | |
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| | | | | | | | | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: Interesting and funny; but true?? I was fairly vague, but thanks for your input. Always looking for the negative? Sorry, the story isn't believable.
...and just like the very video that was posted just has to be true because the author of the video said so too, huh?
Just goes to prove my point that people will believe what they want to.
Also, while I am at it, there is something to be said about people who air dirty laundry of others, isn't there...
We all know that pretty much anyone that is in business will ultimately have unhappy customers. Can't say there are many out there that haven't had a customer they upset... we all know that it a fact of life. Now, when people go through this effort to try to make someone else look bad and claim that in two weeks that comcast is such a horrible company, maybe it simply lends to the type of person this guy really is.
If in fact this person fell asleep on the sofa and in in fact that the sotry of the tech that wouldn't go away are true, well, there are still many satisfied people out there that never have a problem with their service. This statement can be said for every business out there who deals with the public. (The fact is, if you suck that bad, you won't be in business for very long)
So, I am glad you took the time to come in, as many like to here, and find the one path of least resistance in a post and try and nail it to feel better about themself as if they scored one up. Fortunately, the odds are on myside on my comments. | |
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vpoko
Premium
join:2003-07-03
Jamaica Plain, MA
| Re: Interesting and funny; but true?? On the other hand, if you're not going to believe what people tell you because it doesn't agree with your bias (in this case regarding techs) you'll never learn anything. Personally, I believe what someone says unless I have an actual reason for not believing them - anything less is insulting. | |
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| | | | | | | | | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: Interesting and funny; but true?? The world is going to end on 2012. It's been prophesied for years...
Enjoy life today for there will be no tomorrow much longer.
scared yet?
I have said it before, and I will say it again. No one here has any business calling anyone biased. You yourself, for example, are biased on the other side by default or you would not have made that silly claim.
I think many people on this site are perfectly capable of drawing their own conclusions and forming their own opinions. If people believe otherwise, then I think they are too paranoid and need to take on a new hobby. | |
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vpoko
Premium
join:2003-07-03
Jamaica Plain, MA
| Re: Interesting and funny; but true?? said by fiberguy :I have said it before, and I will say it again. No one here has any business calling anyone biased. You yourself, for example, are biased on the other side by default or you would not have made that silly claim. I think many people on this site are perfectly capable of drawing their own conclusions and forming their own opinions. If people believe otherwise, then I think they are too paranoid and need to take on a new hobby. There are reasonable biases that come from experience, but we're still talking about you not believing believing JTRockville about the incident he said happened to him, right? Based on "I don't know of any tech out there that would..." and "Most techs I know would..."
? Is that a reasonlble bias in your estimate? It seems a little fanatic.
Aren't we also talking about you calling a video fake based on the fact that fake videos CAN be made ("Nice how we can make what we want up when a camera is rolling sometimes.
"). That's a big conclusion to jump to without some proof of your own.
You did tell me that you are not a cable PR person and that's good enough for me, but your overly protectiveness when it comes to the cable companies compromises your credibility. | |
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| | | | | | | | | moonpuppy
join:2000-08-21
Glen Burnie, MD
·Verizon Online DSL
| Re: Interesting and funny; but true?? said by JTRockville :It went more like this: Him: I'm here to swap your box. Me: You have the wrong address. Him: I just called here to confirm. Me: No you didn't. You have the wrong address. Him: Yes I did. I just spoke to you. Me: No you didn't. You have the wrong address. Him: I just called and told you I was coming over with your digital box. Me: No you didn't. You have the wrong address. Repeat a few more times. * shrugs * He did eventually leave, but not until I asked him to remove the drop. Unfortunately, he left the drop there. By the way, my house number is written in 8 inch numbers right above the doorway. If he wanted to confirm, he didn't have to say "Is this XXXXX?". All he had to do was look. It was simple mistake. But in order to correct a mistake, you have to be willing to admit you made one. I guess denial is ingrained in Comcast's culture. HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA!!!!!!!!!!!!!!
My plan to slowly drive you insane is working. Brian Roberts is helping me too.  This will teach you to champion FIOS of the mighty Comcast. 
Reminds me of my days working in the theater. Guys askes what time the movie starts. I point up to the times right above him. | |
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| | | | | | | | patcat88
join:2002-04-05
Jamaica, NY
| said by fiberguy :Sorry, but I can't believe your story. I don't know of any tech out there that would sit there and argue with you for a period of time trying to swap your box. Most techs I know would gladly leave the house and move on calling it a cancelled job, OR, would call dispatch or the customer on the work order. Can't say that any tech would fight you to change your box when you say no for what ever reason. Maybe your idea of taking alot of convincing is something like this: Him: "I am E* with comcast to change your box" You: Sorry, you must have the wrong house.. I don't even have comcst service" Him: Is this xxx Street? You: Yes Him: Sorry.. my mistake or "wrong house".. Nice story though. That tech could have thought, "if this work order says xxx street it has to be right" and the tech thought that the person at home is a stupid blonde or technophobic that doesnt even know what cable tv is or what Comcast does as a business. All certain people know is that is works, and how to use it to pleasure themselves, thats it. I can definetly see a house wife thinking "we dont have Comcast, we have Cable TV", or the husband arranged it (who is at work) and the wife doenst know anything and takes a overprotective parnoid view on everything except her "beautiful children". Or the person answering the door may be the wrong person, or a retard (litterally), and not the caller or the account holder, and the door answerer maybe taking stuff into his hands which he doesnt have permission. Or for example, a water meter checker comes and the person who answers the door says "we dont have a water meter, go away" since they never saw a water meter or knows what it looks like. Basically, the tech could have thought the door answerer is ignorent or doesnt trust him or has issues in her head and the work order must be right. | |
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wmcbrine
Touched by His Noodly Appendage
join:2002-12-30
Laurel, MD
| Re: Interesting and funny; but true?? Or perhaps it was just a thief looking for a way to get into the house. (The main reason Comcast's people should wear uniforms: so people not wearing uniforms can't convincingly claim to be from Comcast.)
BTW, as a reader of AVSForums, I chuckled at the phrase "E* from Comcast". E* is used there as an abbreviation for "EchoStar", aka Dish Network. | |
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| | | | | | | | | patcat88
join:2002-04-05
Jamaica, NY | Re: Interesting and funny; but true?? Didnt the tech have an ID card? | |
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| | | | | | | | | moonpuppy
join:2000-08-21
Glen Burnie, MD
·Verizon Online DSL
| said by wmcbrine :Or perhaps it was just a thief looking for a way to get into the house. (The main reason Comcast's people should wear uniforms: so people not wearing uniforms can't convincingly claim to be from Comcast.) BTW, as a reader of AVSForums, I chuckled at the phrase "E* from Comcast". E* is used there as an abbreviation for "EchoStar", aka Dish Network. Not always a good thing.
Baltimore City had a few people with United Artists Cable uniforms (before being bought out by Comcast) going around and selling cable door to door. They even had one of their trucks. Turns out, they scammed a bunch of people. Definitely an inside job. | |
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anything
@168.84.x.x | Hey JT
It probably was a valid service call, they were just getting to you from a service request you made 2 years ago LOL | |
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JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs: | Re: Interesting and funny; but true?? said by anything :
Hey JT
It probably was a valid service call, they were just getting to you from a service request you made 2 years ago LOL
LOL! | |
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| | roddyg73
join:2004-01-29
Naples, FL | It's all over the local news here. Try doing a google search or look on the news. | |
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Minister
join:2002-01-02
Fleeting | Group of anonymous name-changing users ponder legitimacy; news at 11.
I suppose it's possible he threw a cable modem box and a laptop on a friend and told him to nap in some elaborate Verizon funded viral PR assault, but really.... | |
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| Kearnstd
Elf Wizard
Premium
join:2002-01-22
Mullica Hill, NJ
| i think he was on the customer's phone with the comcast 800 number to provision the new modem.
pretty sad if they put a tech on hold, you would think they would have a special number solely for field techs to call.
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[65 Arcanist]Filan(High Elf) Zone: Broadband Reports | |
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| | bogey780
join:2004-03-19
Here | Re: Interesting and funny; but true?? The problem with special numbers is the end users feel they have a right to call them if their hold time s too long. | |
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| | fiberguy
My views are my own.
Premium
join:2005-05-20
| Um, who said there isn't a special line that techs call? Because there is... they call the LRC to navigate the different tech / dispatch departments. However, like ANY que, they have to wait in line with other techs trying to get at the 20 dispatchers. When there are 350+ people in the field a day, there can be a wait. | |
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| | patcat88
join:2002-04-05
Jamaica, NY
| Actually no, according to a CV contractor that came to install cable modem service. He had to wait for 20 mins on his nextel (which cant make outside calls, either DC to dispatch or call sum call center), we talked about cable tv tech for those 20 mins. Turned out the account number was missing from the work order and he couldnt provision the modem. | |
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| wth
Premium
join:2002-02-20
Iowa City, IA | Just what I was thinking about. Video at least needed footage of the service vehicle, and a photo of the work order? | |
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rit56
join:2000-12-01
New York, NY
| TKJunkmail you have now proven beyond a shadow of a doubt that you are a paid corporate shill to discredit and fill BBR and wherever else you post with as many talking points and lies as possible. so your a paid industry plant of Comcast... who else are you shilling for besides here.
why are you calling the the customer a liar. in your opinion Comcast is perfect? | |
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| | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: Interesting and funny; but true?? Wow... having an opinion makes you a shill? I guess that makes you a shill for everything else huh?
If I told you I could sell you the Golden Gate Bridge, would you just take me on my word for it? If I sold you a car, wouldn't you want to see proof that I owned it before you forked over the money?
Somebody posts a video on the internet making claims and you believe it just becuase you see it? I guess there isn't a movie or show on TV that isn't real too, huh? Ahh, the magical world of the screen. Nice how we can make what we want up when a camera is rolling sometimes.
I, nor anyone here, can say if that video is authentic or not, BUT, one thing is for sure, TKJunkmail did or something NOTHING that has "proven beyond a show of a doubt" that he is a paid corporate shill to discredit BBR. | |
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vpoko
Premium
join:2003-07-03
Jamaica Plain, MA
| said by rit56 :TKJunkmail you have now proven beyond a shadow of a doubt that you are a paid corporate shill to discredit and fill BBR and wherever else you post with as many talking points and lies as possible. so your a paid industry plant of Comcast... who else are you shilling for besides here. why are you calling the the customer a liar. in your opinion Comcast is perfect? I don't think he's a shill - he supports both the telcos and the cable companies too much. I'd guess he's simply someone with a very pro-corporate point of view. | |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast
| Re: Interesting and funny; but true?? said by vpoko :I don't think he's a shill - he supports both the telcos and the cable companies too much. I'd guess he's simply someone with a very pro-corporate point of view. Bingo!! The corporate world was very good to me and let me retire at age 51. If you know how to work within the system, you can get rich.
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Join Red Room Forum
BLOG tkjunkmail.blogspot.com
My Web Page | |
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vpoko
Premium
join:2003-07-03
Jamaica Plain, MA
| Re: Interesting and funny; but true?? said by TKJunkMail :said by vpoko :I don't think he's a shill - he supports both the telcos and the cable companies too much. I'd guess he's simply someone with a very pro-corporate point of view. Bingo!! The corporate world was very good to me and let me retire at age 51. If you know how to work within the system, you can get rich. There are a lot of good people in the corporate world at every level (I work with many). There are also people in the corporate world who would murder you, me, and anyone else they needed to in order to make a profit. Of course there are people like that everywhere, it's just that corporations actually have the means to do it. I'm all for the free market and the inherent right to make money, but I firmly believe corporations' (and everyone else's) right to swing their fist ends where my nose begins, and that's something that's too often bent in order to accomidate corporate interests. | |
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odreian615
join:2006-01-18
Chicago, IL | It was on msnbc's countdown last night along with the AOL story | |
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ace111170
join:2000-09-15
Brunswick, OH
1 edit | I can't speak to Comcast's issues, but what I can tell you is that the EXACT SAME thing (granted they were subs) happened to me when Adelphia did my original cable modem install.
So...is the video legit? Maybe...
P.S. search my original Adelphia review here for a B.S. check..I should have filmed the guy.. | |
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Obliteration
Premium
join:2005-09-18
Somewhere
1 edit | said by TKJunkMail :That could be anybody on the couch. How do we know it was a Comcast technician? Because the anonymous person who posted it says so? They never really wear much as a uniform. I've had a tech with shorts once before and I didn't think much of it. Usually the most uniform I think they are required is probably the same color shirt and pants if that.
They don't really wear something very professional looking. I know I wouldn't need a business suit to remove a cable box but I'm not the one running the company. | |
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vpoko
Premium
join:2003-07-03
Jamaica Plain, MA
| said by TKJunkMail :That could be anybody on the couch. How do we know it was a Comcast technician? Because the anonymous person who posted it says so? Unless you have a bona fide reason to not believe the person taking the photo, wouldn't you usually accept the photographic evidence? If there was no photo at all, I'd still lean towards believing this person only because *most* people in the world don't make stories like that up. With the photo, now it's just wild accusations about some sort of anti-comcast conspiracy. The interesting thing is YOU have no problem deciding who's side you take in a discussion like this, even if there's no proof for you to offer. | |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast
| Re: Interesting and funny; but true?? said by vpoko :said by TKJunkMail :That could be anybody on the couch. How do we know it was a Comcast technician? Because the anonymous person who posted it says so? Unless you have a bona fide reason to not believe the person taking the photo, wouldn't you usually accept the photographic evidence? If there was no photo at all, I'd still lean towards believing this person only because *most* people in the world don't make stories like that up. With the photo, now it's just wild accusations about some sort of anti-comcast conspiracy. The interesting thing is YOU have no problem deciding who's side you take in a discussion like this, even if there's no proof for you to offer. I never claimed it wasn't a Comcast tech. Just that it can't be proven and as are most things on the internet, not to be trusted as truth.
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BLOG tkjunkmail.blogspot.com
My Web Page | |
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vpoko
Premium
join:2003-07-03
Jamaica Plain, MA
| Re: Interesting and funny; but true?? said by TKJunkMail :I never claimed it wasn't a Comcast tech. Just that it can't be proven and as are most things on the internet, not to be trusted as truth. It's selective intervention, TKJunkmail. You only seem to interject "reasonable doubt" into discussions with a very narrow, anti-corporate scope. | |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast
| Re: Interesting and funny; but true?? said by vpoko :said by TKJunkMail :I never claimed it wasn't a Comcast tech. Just that it can't be proven and as are most things on the internet, not to be trusted as truth. It's selective intervention, TKJunkmail. You only seem to interject "reasonable doubt" into discussions with a very narrow, anti-corporate scope. If I avoided discussions that had an anti-corporate scope, I could only post replies here about once a week.
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BLOG tkjunkmail.blogspot.com
My Web Page | |
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vpoko
Premium
join:2003-07-03
Jamaica Plain, MA | Re: Interesting and funny; but true?? Hmm, when you're right, you're right. | |
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| | gamer999
join:2004-10-27
Richardson, TX
| well there is the point taken that you really don't get to see the front of his shirt. I mean if your neighbor saw a guy stealing mail and he looked like you, but it wasn't you but they convicted you anyway then you would be a little sour. It could be or it couldn't be. I think we blown this way out per portion because it calls as interesting news. Comcast has faults, yes so does every company out there. As consumers it's our job not let their faults louse up our service. I am just wondering why the idiot filming the video didn't wake him up instead of say being cute and filming a video! That makes me think that it was staged. I know if it was my house they were at, i would have turn on the stereo real loud and said whoops grabbed the wrong remote, since your up how about fixing my cable huh? you cant assume though that everything is authentic just cause someone said it. | |
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Kylemaul
Lovin' My Firefox 1.5.x
Premium
join:2001-03-30
North Port, FL
clubs: | Hey I'm an X Concast tech and it most definitely could have been me. Being on hold for an hour will do it to me every time! | |
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rudnicke
Premium
join:2004-10-23
Rantoul, IL | Huh! I thought it was just Mediacom tech's that did that. | |
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pokesph
It Is Almost Fast
Premium
join:2001-06-25
Sacramento, CA
clubs:
·Comcast
| ZZZzzzZZzz... ...IF this is real..
goes to show you that even techs have to wait on hold for hours.. that is just not right..
(wonder if he got a lvl 1 'script reader' and had to jump thru all his hoops before getting connected to the 'techs' rep.)
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sivran
Long Live The Suite
Premium
join:2003-09-15
Arlington, TX
clubs:
·RoadRunner Cable
| Re: ZZZzzzZZzz... The front-line agents at Comcast can provision a modem easily, or at least, the one I got hold of did. A few months back I was having trouble with my connection dropping intermittently and often. A little research on Google and Comcast's own support forum pointed the finger at my leased SB 4100 modem. After getting a Toshiba from a friend, I hooked it up and called in. It went somewhat like this after the pull-up-your-account dance:
"I got a new modem."
"Okay can you tell me the MAC address?"
"Sure. It's.." and I told her...
"Alright. Just unplug the modem for a minute" Which I then did.
"Works! Thanks."
The rep didn't even try to make me go to some Comcast website or anything to make sure I was online, something Verizon requires their TSAs to do. I always hated doing that, since it had to be a Verizon site. I called in late, so there was no hold. Total time was probably about five minutes.
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Think outside the fox...Seamonkey | |
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rideboarder
welcome to the social
Premium
join:2003-07-28
Snohomish, WA
clubs:
| Re: ZZZzzzZZzz... said by sivran :The rep didn't even try to make me go to some Comcast website or anything to make sure I was online, something Verizon requires their TSAs to do. I always hated doing that, since it had to be a Verizon site. I called in late, so there was no hold. Total time was probably about five minutes. Just so you know, if you had Verizon there wouldn't even need to be a call made to switch the modem. So for that situation Comcast is more difficult even if it only requires a short phone call.
0 Minutes > 5 Minutes. | |
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sivran
Long Live The Suite
Premium
join:2003-09-15
Arlington, TX
clubs:
·RoadRunner Cable
| Re: ZZZzzzZZzz... This may be true for a user knowledgable enough to configure their own modem (PPPoE, or mac cloning for DHCP customers) but for most, switching involves a call, and usually a password reset for PPPoE users. I did tech support for Verizon, and about the quickest I could set up PPPoE with the average caller was ~8 minutes. Tack on anywhere from 10 minutes to an hour if the CPE wasn't already hooked up by the user, and depending on how comfortable the user was with hooking the stuff up.
This house would be an absolute nightmare for DSL. I have an old NID, crappy wiring, and a total of two working phone jacks. The only one in a convenient spot for a modem is the one with both phones plugged into it. Five minutes swapping out the modem sure beats the kind of connection issues I'd have with DSL, assuming AT&T would even provision me. I'm not in Verizon-land, thank god.
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Think outside the fox...Seamonkey | |
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pkarlos_76
join:2004-08-24
Edmonton, AB
| said by sivran :The front-line agents at Comcast can provision a modem easily, or at least, the one I got hold of did. A few months back I was having trouble with my connection dropping intermittently and often. A little research on Google and Comcast's own support forum pointed the finger at my leased SB 4100 modem. After getting a Toshiba from a friend, I hooked it up and called in. It went somewhat like this after the pull-up-your-account dance: "I got a new modem." "Okay can you tell me the MAC address?" "Sure. It's.." and I told her... "Alright. Just unplug the modem for a minute" Which I then did. "Works! Thanks." The rep didn't even try to make me go to some Comcast website or anything to make sure I was online, something Verizon requires their TSAs to do. I always hated doing that, since it had to be a Verizon site. I called in late, so there was no hold. Total time was probably about five minutes. To be honest Comcast Tech Support Reps are required to verify your online by confirming by visiting 2 web sites or through 2 methods. If you ever want to give a agent a compliment, the best thing you could do is say thank you and end the call as soon as possible so they meet their target on that call.  Fortunately the short calls outweigh the 2 or 3 long calls and average them out within their targets for call length. All though we do enjoy talking about the latest in sports while we wait for various troubleshooting steps take place on our end and your end. | |
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salvadortech
@comcast.net
| Re: ZZZzzzZZzz... the people on the phones at comcast are idiots. i tell you this from first hand knowlegde, i am a tech , they in put orders for houses people have moved from they put calls as modem outs when the customer has a router problem which we are not responsible for. they put down wrong phone #'s. there's stuff they can fix over the phone and they don't even try.so a tech rolls out to your house and calls someone in dispatch to fix an account issue. i have even gone out and turned peolples modems on. ya it's freaking comtastic or as a sub put it comunistic. | |
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FatNoah
join:2002-07-22
Melrose, MA | Very interesting... When I've had Comcast over for service, the techs (actually contractors) had pretty relaxed dress codes. When they had to call Comcast, I'm pretty sure they dialed a special number because they got right through to a person to activate the boxen. | |
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oldTDNickell
Premium
join:2000-12-19
Federal Way, WA | Oh Really Must be hard up for news today. | |
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Karl Bode
News Guy
join:2000-03-02 | Re: Oh Really Feel free to submit something you find more interesting via this link. | |
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dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast
1 edit | Here... The tech had his own cell phone, "the call" he made took all of 30 seconds. Total time he was here, 15 minutes(had to make a longer lead in my room, for free!).
BTW, that's a messed up A/C in the window there! LOL!
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Think outside the Fox... Opera | |
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psafux
Got Grep?
VIP
join:2005-11-10
| Re: Here... the person who supposedly filmed this is a member at fark.com and there is an entire thread about it there as well
»forums.fark.com/cgi/fark/comment···=2131061
the poster and supposed creator of the video is 'Doorframe' the person makes a post at 2:52:47 sayin its not fake
hehe.
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my computer beat me at Chess. I whipped it at Kickboxing though | |
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dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast
| Re: Here... said by psafux :the person who supposedly filmed this is a member at fark.com and there is an entire thread about it there as well » forums.fark.com/cgi/fark/comment···=2131061the poster and supposed creator of the video is 'Doorframe' the person makes a post at 2:52:47 sayin its not fake hehe. Fark.com... yeah! It's real!
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Think outside the Fox... Opera | |
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china crisis
join:2003-05-28 | Locked in Comcast Forum Good enough for front page news, but story thread gets locked in the Comcast Forum. | |
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Rick
Premium,MVM
join:2001-02-06
Waterbury, CT
clubs:
| It seems a little too staged for me to believe it. In shorts, asleep on the guys couch? C'mon now.
I doubt there would be an hour "on hold" either.
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The life you help save just might be your own Team Discovery | |
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| p_h_b
join:2000-04-06
Deerfield Beach, FL
| Re: It seems a little How sad that so many did not believe the Broadband Reports member! I wonder how many of the doubters actually worked for Comcast?
Anyway Comcast has apologised and the "sleeper" has been fired.
How could anybody who has ever had to deal with Comcast have had any doubt? Comcast has been named as having "the word's worst customer sevice!!! | |
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jseldon
join:2003-04-22
Auburn, WA | One word Hungover | |
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| MADcyborge
join:2002-05-31
Salt Lake City, UT
| Re: One word In Utah this is uncommon. I have had some stupid techs out o my place before and frightened them because I use linux. Most of the comcrass techs I get are Über l337 when they show up at my house. I don't know if its my reputation or if comcast guys in UT are just good. They few times they have had to "phone home" it was 2-3 minutes on hold if at all. No contractor or field tech should ever have to wait more than 10 minutes at a customer location on hold, it just reflects poorly. I hope he felt well rested after his power nap replacing cable modems is ®0ugh.
well following the comcast example, after posting this its off to nap. | |
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Varlik
Without Honor You Will Never Be Free
Premium
join:2002-01-06
Anderson, SC | Skeptical It's a little suspicious to say the least. | |
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mjh2901
join:2001-08-02
Livermore, CA
 ·AT&T U-Verse
| Bad customer service If this is true then comcast treats there techs as bad as there customer. If you are fixing something waiting on hold for over an hour to get through to the tech on the other end to finish the job.. That's nuts. the employ could probably roll 2 more houses that day with he combined time he spends on hold in the average work day.
nuts
Its only because it is a monopoly cable companies can be run so poorly. | |
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aurora
Premium
join:2003-03-18
Chicago, IL | Re: Bad customer service I had a tech (contractor) over installing comcast workplace, and he must have been on hold for at least 20 mins just to get the gateway active. | |
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pstauff
join:2005-04-27
Gaithersburg, MD
·Comcast
·Verizon Online DSL
1 edit | On Hold... I had a Comcast contractor come over my previous house to install a digital cable box. He plopped himself down on my floor, laid down, and was on hold for a pretty long time. (Maybe about 20 or 30 minutes.) He used his own Nextel phone. He never fell asleep, however. I was suprised that Comcast even keeps their own techs on hold so long. | |
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macrospect
All The Little Stuff
Premium
join:2005-08-25
Doylestown, PA
·Comcast
| Re: On Hold... When he had digital cable installed, Comcast kept the tech on hold of about a half of an hour!
Their system is so screwed up. Not even the techs can get a strait answer from Comcast, let alone getting something accomplished without waiting. Seems like the need a new list of priorities! | |
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Trinijoy
Premium
join:2005-09-12
Brick, NJ | Re: On Hold... leave the friggan guy a lone he probably had a rough day. Does anyone have anything else better to do then get people in troube? | |
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izy
Premium,MVM
join:2000-09-21
Naples, FL
| Re: On Hold... said by Trinijoy :leave the friggan guy a lone he probably had a rough day. Does anyone have anything else better to do then get people in troube? lol | |
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| | | biochemistry
join:2003-05-09
92361
| Trinijoy: Is that you on the couch? Seeing as how the person's face is never shown there is no way he could ever be identified or get in trouble.... but now that you've let the cat out of the bag and basically admitted it's you... you're FIRED! (used with permission from Donald Trump) | |
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zshuster
join:2005-01-31
San Jose, CA | Comcast hold queue put him to sleep the Slowsky prototype? | |
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insomniac84
join:2002-01-03
Schererville, IN | This was on MSNBC last night. I would hope they checked it out to make sure it was true. | |
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MysticGogeta
The Robot Devil
Premium
join:2005-03-14
League City, TX
clubs: | Re: This was on MSNBC last night. Yeah if it was fake they would sue for slander This is America after all | |
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sapo
I eat meat
Premium
join:2002-09-16
Sacramento, CA | Dont you just love it... Too many people seem all anal... FAKE FAKE FAKE. Take a joke and shut up.
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90% of People who read this sig are idiots. Are you one of them? | |
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| Racy
join:2001-03-27
Lawrenceville, GA | Re: Dont you just love it... hahha EXACTLY what i was thinking... jeez | |
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techguyga
MCSE, DCSE
Premium
join:2003-12-31
Cumming, GA | Ask If all you people think this is fake, email the poster and ask.
After about 45 seconds of searching and performing a couple whois lookups, it's really easy to find out who posted the video, including name, address and email address. | |
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hopeflicker
Capitalism breeds greed
Premium
join:2003-04-03
Long Beach, CA | Re: Ask I wonder if posting the recent work order for this would be good enough evidence that this did happen.
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I become much younger on the internet after 3am. | |
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major marco
Res Firma Mitescere Nescit
Premium
join:2003-02-13
Stepford, CA
clubs:
| Get With the Program: Not All Techs Wear Uniforms Obviously a lot of pro-Comcast people commenting on this matter. They couldn't possibly believe a tech would show up dressed so casually b/c their bias/ignorance just won't allow it. The cognitive dissonance resulting from the reality versus their fantasyland myths they've spun inside their own heads would be sufficient to make heads explode so I can see why so many self-proclaimed skeptics in this matter. However, believe it or not, not everyone's cable co. has employees who show up in a uniform.
Case in point, I had cable in 4 other states on the east coast. None of their techs had a uniform. Standard issue tools and the company truck were the sole identifiers. Further, the past 7 yrs, I've had Cox in San Diego and every time the tech had to show up, he was dressed jeans and a tee shirt. The only way I knew he was from the cable co. was because of his tool box and the truck. But even then that wasn't consistent. Sometimes the tech had his own truck with just a magnetized placard on the door.
Cox Orange County is the same way. The tech shows up in jeans and a tee shirt with a tool box and sometimes a Cox truck. No special little uniform or special little badge.
Most of these cable co. techs aren't W2 employees, which is where the special little uniform comes into play as much as they are 1099 employees, which are general contractors. Hence, no special little uniform.
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Choose Net Neutrality or Lose It
21st C TechnoBarons.
Why Care About Media?
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EUS
Kill cancer
Premium
join:2002-09-10
Montreal, QC
clubs: | Post-script After receiving complaints of sleeping employees, Comcast has changed the Muzac being piped over their call lines when people are put on hold. Kenny G will no longer be heard, Motorhead has been chosen to be the replacement. | |
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JSRoman
Premium
join:2005-03-10
Callahan, FL
| Proof? I saw this on Fark yesterday. All I can say if it is a Comcast tech , he probably doesn't work for us anymore. Some facts. Some Comcast techs do wear read shirts and our allowed to wear dickey type shorts when weather is an issue. That said there is nothing in video that proves that this is a Comcast tech. I can understand why some folks would want to believe this but some proof would be nice.
Disclaimer- I work for Comcast.
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President Hillary Clinton! Are you scared yet?
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ruckboos
join:2006-06-22
canada
| I can believe it... I do tech support for comcast... work for an outsourced company in canada, and I can believe it. I'm a tier 2 guy there and 3/4 of our escalations deal with stupid techs in the field who either don't show up or can't fix it.
And I can understand something not being fixed either the first or the second time. But three+? pass it on to someone who does know. | |
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| nosnam
join:2005-01-31
Donora, PA | Re: I can believe it... um I am a comcast tech and per OSHA regulations a field tech has to wear jeans, and steel toe boots, not khakis | |
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DreamWraith
Premium
join:2004-04-07
Mount Vernon, WA | Re: I can believe it... thats all fine and dandy. maybe you can come tell that to the last 3 techs who have been here wearing any combination of sandals, shorts, and sweatpants. | |
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| | | meestermole
join:2005-11-29
Winsted, CT
| Re: I can believe it... I work for Charter. They're real strict on what we wear, for example collared shirts, jeans, work boots.
We arent allowed to wear TShirts anymore, even with company logo.
For some reason contractors can dress like gangsters and its O.K.
Hold times? yeah - easily. average hold time for us techs is about 20 mins - it has gone up to 45 mins for me before.
That's pretty frustrating when all you need is a modem provisioned. The sad thing is, we have an "install page" that comes up to step through and allow a tech to provision it, but it rarely works.
Problems like that, or when there's a problem with certain brands of modem locking in at the Telephony frequency, thus not allowing internet access. - They take forever to get fixed, because the techs CANT do anything about it, the CSRs don't KNOW about it, and the IT department refuses to ADMIT to it. (Make sure you check your levels, the return looks a bit high)
All of these internal company issues mean that the CUSTOMER wastes his time, and the TECH wastes his time.
I'd at least fall asleep in my truck on my cellphone.
But I don't dress like a thug either | |
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Chartertech2006
@charter.com
| As a technician that is hung out to dry on a regular basis by *ahem*Charter, I will say this:
There have been times I've been on hold so long waiting for a dispatcher, i wanted to just shoot myself. Especially listening to the same recording over and over and over and over and over about how to "delight the customer" - when all i need to do is speak with someone for 2 minutes to have a modem provisioned, or a box activated. It makes you mental.
As far as the dress code, the "in house techs" have to wear jeans, work boots, and a collared shirt. It seems the contractors can wear what they want - some of them look like thugs, and I don't know how they get away with it.
They never last long anyway, they just go from contract to contract.
Its a shame that contracted workers aren't making good impressions, because the actual company employed techs work hard at what we do, only to be stereotyped.
People don't seem to realize that we are bound by certain regulations and procedures, and that we're there to do our jobs - we want to do it correctly so we don't have to keep going back - and most importantly, at the end of the day, we want to GO HOME. The problem is that we have to rely on others so we can finish our work.
Ive done jobs that take me 25 minutes to do, but I spend another 45 minutes trying to get through to a dispatcher or CSR.
Argghghh | |
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Comcast Tech Caught Napping
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