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story category Comcast Tech Rescues Accident Victim
A tech hat tip to Jay Burris, 36
09:17AM Monday Aug 03 2009 by Karl Bode
tags: business · cable · consumers · Comcast
Tipped by AVonGauss See Profile
While Comcast installers find themselves in the news far more than they should for things like blowing things up, kitten torture, or robbery, many other Comcast techs find themselves in the news for heroic deeds. In 2005, we noted how two Comcast techs rescued a drowning boy in Des Moines. In 2007, Comcast tech Rick Kraft rescued people impacted by the Minneapolis bridge collapse. Last year, Comcast tech Jorge Rivera rescued six people from a burning building. According to the Oregonian, Comcast employee Jay Burris is the latest hero:
According to Oregon State Police, Mendoza Olvera was driving south on Interstate 5 near milepost 230 when it (sic) accelerated and hit the back of a commercial semi-trailer. Mendoza Olvera's Suzuki Sidekick then went into the center median and continued several hundred feet before going over a 40-foot embankment and into Oak Creek. The car was upside down in about four to five feet of water. Police said Comcast employee Jay Burris, 36, from Salem, stopped to help. He ran down to the water and pulled Olvera out.

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Forums » Comcast Tech Rescues Accident Victim
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TSI Gabe
Premium,VIP
join:2007-01-03
Chatham, ON

It's the people

Again it's not because it's a Comcast tech that you automatically become capable of heroic things. It's because of the person being presented with the situation and reacting accordingly.
rendrenner

join:2005-09-03
Grandville, MI

1 edit

Re: It's the people

So you could say the same for the accidents caused by Comcast techs right? It's because of the PERSON being presented with the situation and performing poorly?

cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN

Re: It's the people

said by rendrenner See Profile :

So you could say the same for the accidents caused by Comcast techs right? It's because of the PERSON being presented with the situation and performing poorly?
It's on a case by case basis. In some instances the tech was performing their job as a Comcast employee/contractor. In those cases, I think Comcast bears the culpability. In other cases, a crime was committed and the person just happened to be a Comcast employee, but not on the clock or anythign related to the cable provider. In those cases, I don't fault Comcast at all.

In this case, I think the kudos goes a little bit both ways. In no way was the rescue related to Comcast other then the employee just happened to be there at that specific time. It wasn't as if any Comcast training specifically prepared him to make the rescue (unless overturned submerged water rescue is part of the safety training program...which I doubt). It's a feel good story. And there is nothing wrong with mentioning that he was a Comcast employee. But I wouldn't use it as the basis of their next marketing campaign either.

fruhead

join:2002-01-29
Montclair, NJ

Re: It's the people

said by cdru See Profile :

said by rendrenner See Profile :

So you could say the same for the accidents caused by Comcast techs right? It's because of the PERSON being presented with the situation and performing poorly?
It's on a case by case basis. In some instances the tech was performing their job as a Comcast employee/contractor. In those cases, I think Comcast bears the culpability. In other cases, a crime was committed and the person just happened to be a Comcast employee, but not on the clock or anythign related to the cable provider. In those cases, I don't fault Comcast at all.

In this case, I think the kudos goes a little bit both ways. In no way was the rescue related to Comcast other then the employee just happened to be there at that specific time. It wasn't as if any Comcast training specifically prepared him to make the rescue (unless overturned submerged water rescue is part of the safety training program...which I doubt). It's a feel good story. And there is nothing wrong with mentioning that he was a Comcast employee. But I wouldn't use it as the basis of their next marketing campaign either.
Actually Comcast does provide Defensive Driving classes, CPR training at local Medical Training Facilities, fire extinguishers and large first-aid kits on all company vehicles (which are inspected each month, by corporate edict), first aid training, employee incentives for 'making a difference in your community'...any number of things. Before the days of cellphones, all Comcast vehicles had two-way radios and field employees would (and still do) act as a 'Neighborhood Watch', keeping an eye out for crimes, fires, traffic accidents, etc.

I was on the clock, in the field and was witness to a carjacking, called it in, followed the carjacked vehicle until the perp crashed it into a tree, then followed him on foot and identified him to the police as he attempted to blend in with the crowd. I testified against him in court and he was convicted. I doubt he would have been caught had I not been there with the tools provided by Comcast.

Hey, the guy did good. Congratulations to him - he gets a free pass into Heaven. Fortunately the woman was not badly injured but, if she were, her chances are improved by the tools and training provided by Comcast to their field employees and contractors.
fiberguy
My views are my own.
Premium
join:2005-05-20

There's always the people that when a comcast tech does something bad, it's the Companies fault.. when a story like this comes along, there's going to be the person that say's "It's the person, not comcast"...

.. So I guess people like to have it both ways..

You really made a great point.

NickD
Premium
join:2000-11-17
Princeton Junction, NJ
clubs:
That's Comcastic.

SLD
Premium
join:2002-04-17

Editor?

Mendoza Olvera was driving south on Interstate 5 near milepost 230 when it accelerated and hit the back of a commercial semi-trailer.
This sentence makes no sense. What is "it"?

Goober
Premium
join:2000-12-17
Naperville, IL

1 edit

Re: Editor?

Obviously milepost 230 . . .

W8ASA
Tieng gi vay?

join:2000-07-31
Dayton, OH
clubs:

Re: Editor?

Do you understand the use of (sic)?

Goober
Premium
join:2000-12-17
Naperville, IL
·Comcast
·WOW Internet and C..

Re: Editor?

said by W8ASA See Profile :

Do you understand the use of (sic)?
Ah, but the real question is, do you understand editing after the fact?

N10Cities
SILENCE I Keel You
Premium
join:2002-05-07
Roland, OK
clubs:
·Cox HSI
·World Lynx


1 edit
said by SLD See Profile :

Mendoza Olvera was driving south on Interstate 5 near milepost 230 when it accelerated and hit the back of a commercial semi-trailer.
This sentence makes no sense. What is "it"?
It was cut and pasted from the original article. The newspaper site shows 'it'. Probably a typo....probably meant "she".....

Sounds like Ms. Olvera had a seizure or heart attack...

NickD
Premium
join:2000-11-17
Princeton Junction, NJ
clubs:
"it" is the woman's car

funchords
Hello
Premium,MVM
join:2001-03-11
Washington, DC
·Verizon Online DSL
·Skype

"Jay Burris" ... doing everything right!

Great job, Jay. This from »www.statesmanjournal.com/article···333/1001 ...

While Burris, 36, was driving, he saw Mendoza Olvera start to go off of the road, and he drove after her and parked on the median. He called 911, and when someone else stopped to help, he handed them his cell phone and raced down the embankment. Burris went into the water and swam to the Suzuki.

"You always wonder in an extreme emergency, would you go in or not, and I guess today I realized I would," Burris said.

He dove beneath the water and pulled the 44-year-old woman out of the vehicle through a window, taking her through the water to safety.

"Amazingly enough, when I pulled her out of the water, she took a breath right away and opened her eyes," Burris said.

He laid her head and shoulders on the bank, afraid to pull her entire body onshore in case she had a spinal injury. Officials later said she had non-life-threatening injuries.
Excellent job, Jay!
--
Robb Topolski -= funchords.com =- District of Columbia -- KJ7RL
Evil does seek to maintain power by suppressing the truth, or by misleading the innocent. --Spock and McCoy stardate 5029.5

Archivis
Your Daddy
Premium
join:2001-11-26
Earth
·Verizon FIOS

Why Associate With Comcast?

Why do these news articles associate the acts of the individuals with the company? Good or bad, it was always the individuals who acted. Why associate them with the company?
--
'A government big enough to give you everything you want, is strong enough to take everything you have.' -Thomas Jefferson -

DC Denton

join:2002-06-25
Glen Burnie, MD
·Verizon FIOS

Re: Why Associate With Comcast?

Right now its so comcast can look slightly better in its contractor hiring choices.

I'm sure if it was a nobody it would not of made it on BBR/DSLR.
--
"When I was a child I spoke as a child I understood as a child I thought as a child; but when I became a man I put away childish things." I Cor. xiii

veunad
What Does This Do?
Premium
join:1999-08-06
Alpharetta, GA
·Comcast

The only way that distinction makes sense to me, is if the was driving the company van, wearing the company colors (if they are required to), and being paid to do service calls. If so, not only he is a person, who reacted in a positive fashion, he also represented his company in doing so.

If it was on a sturday afternoon, he was not on his shift, driving his own car, wearing non-company colors, and using his personal cell-phone, then in no way should he be linked to Comcast for the heroic efforts. (Unless as part of the technical training they have noteworthy training on CPR, first-responding, etc, which could have carry over into his personal life).

beerbum
Premium
join:2000-05-06
Reading, PA
clubs:

said by Archivis See Profile :

Why do these news articles associate the acts of the individuals with the company? Good or bad, it was always the individuals who acted. Why associate them with the company?
because this was the perfect story to throw in some snipes about Comcast techs going on murder sprees by blowing things up after they finish torturing kittens..

remember, if it's isn't negative against Comcast, then it isn't news.
k1ll3rdr4g0n

join:2005-03-19
Homer Glen, IL

ISPs caring about customers?

Could it be? Finally ISPs no longer care about profits and more about customers?

Pure coincidence I say, even though techs from OTHER ISPs aren't out there saving lives...

I wonder if Comcast's tech intro is something like "Make the customer happy and save lives!".

*puts tin foil hat on*
patcat88

join:2002-04-05
Jamaica, NY

lame and old

These stories are getting lame and old. Comcast can be any non-union national or chain company. Its like saying a Walmart employee or McD killed someone, or saved someone. Union labor forces seem to be more disciplined with the appropriate union contract and have higher generational morals and self control and slightly more intelligence. Otherwise they would trip the fine line and get instantly terminated per union agreement and never think far out enough to see the importance of their above average employer benefits with their job. We don't hear of ATT and Verizon techs causing as much damage or saving as Comcast techs.

battleop

join:2005-09-28
00000

Re: lame and old

It would be interesting to hear the story behind why Karl hates Comcast so much. He will use just about any chance he can get to make them look bad. Even when a Comcast tech does something good he has to fill the story with a negative spin.

Homer J
Mmmm, Free Goo

join:2000-10-05
Springfield

Re: lame and old

The story was more positive. It seemed the story was that Comcast techs are in the news so often bad things, but they are not all bad and how this guy did the right thing.

battleop

join:2005-09-28
00000

Re: lame and old

It was a positive story but it was lead with negativity. If the story was about something Comcast did wrong you can bet it would not start out with a positive note.

Homer J
Mmmm, Free Goo

join:2000-10-05
Springfield


1 edit
Union labor tends to be overpaid for the job they are doing. They will exactly what they are told, and not vary from it, no matter the cost. A friend works for a union plant, a worker had left a forlift parked somewhere, and it blocked the area, so new parts could no be brought to the production line. The person delivering the parts refused to move the forklift, even though he was capable and licensed to do so. Due the union rules they had to call in the original person to move the forklift, as it was his job. So the line shut down while they waited for this guy to get there and he got paid 4 hours for coming in. Even though he should not have parked the forklift where it was parked. The company lost a couple of hours of production which if not for the union would not have been lost. Got to love unions. They served a good prupose and made many changes that we can all be thankful for. However they have grown too powerful in many areas and have for the most part outlived their usefullness. The only people they protect anymore are the bad apples that cause trouble or bad workers who should probably be fired.
Union workers are no more intelligent than non-union workers, have no more self control and are not more moral than others. In fact they may even be less honest and moral, in the instance I mentioned a moral and intelligent individual would have moved the forklift and done his job.
DarkLogix

join:2008-10-23
Baytown, TX

1 edit

Re: lame and old

I agree with Homer J 100%

plus remember the writer's union strike (nothing good came of it and many good shows suffered along with the non-writers that work on those shows)

funchords
Hello
Premium,MVM
join:2001-03-11
Washington, DC
·Verizon Online DSL
·Skype

said by patcat88 See Profile :

We don't hear of ATT and Verizon techs causing as much damage or saving as Comcast techs.
Neither Verizon nor AT&T is as big as Comcast (when you add up all of the TV and Internet subscribers). So even if the incidents are random, Comcast will come up more often.

But I have a different take on this whole thing: Many of the readers of BBR/DSLR are telecom techs. This article is totally appropriate under "local boy does good" reporting. He's "one of ours" -- either a tech or a like-minded compatriot. And the first question anyone would ask is, "who do you work for?"

A Comcast tech accidentally burned up the side of a house a couple of months ago. It got some press here, as it should have. Now a Comcast tech does something tremendously good (heroic, really) and it would be an omission if our little collective here didn't report the story.
--
Robb Topolski -= funchords.com =- District of Columbia -- KJ7RL
Evil does seek to maintain power by suppressing the truth, or by misleading the innocent. --Spock and McCoy stardate 5029.5
beachintech
There's sand in my tool bag
Premium
join:2008-01-06
USA
clubs:

Good story - but you still have to throw a ton of negative

Great story, but the negative still has to outweigh the good in the summary. I would expect no less.
--
Tech at the Beach.

anonnames

@senescomarine.com

was she a

comcast costumer LOL

Ioweyou

@comcast.net

The guy is lucky

he didn't break the victims arm or snap a vertebre. Being a good samaritan does have it's draw backs. There are countless news stories about "heroic" people saving other's lives and then being sued by the victims they saved because of an injury.

Happend to a woman who saved her own friend from a car they were riding in together and the friend (who ended up paralyzed) sued the woman. Guess they're not friends anymore.
majortom1029

join:2006-10-19
Lindenhurst, NY

Re: The guy is lucky

In most states there are good samaritan laws. To protect people who help from lawsuits.,

Hpower
Roflmao

join:2000-06-08
Glendale, CA
·Charter Pipeline


1 edit

Heroic

Kind of reminds me of that one story where that one guy tried to help someone on the street and he actually got in trouble with the law for trying to be a good citizen (sorry cannot remember what the headline was).

That's why these days when you see someone frigging dying on the street, people just stand there...because they don't want to get involved. Pathetic. How about if you were that person and I just stood there and waved "Hi! Sorry I can't help you. Can't get involved?"

*death hits you for 500000 damage* (5000 overkill)
You died.
--
The Internet is about to go down....it is actually.

CColon

join:2008-04-20
Philadelphia, PA

Heroics

I can not believe my eyes. This thread about an employee of a company doing something good and there's not one positive message. Congrats to the tech. Thanks for being a good citizen. God knows we know more of those around, Comcast or not.

oregontechgy

@spcsdns.net

Jay

Jay is not a tech. He is a management employee and a fine individual. The Oregon market is the best market in Comcast. Jay and others like him are a big part of that.
Forums » Comcast Tech Rescues Accident Victim


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