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Comcast Tech Saves Six From Burning Apartment
22-year-old Jorge Rivera goes the extra mile...
by Karl Bode Monday 08-Dec-2008 tags: Comcast
Tipped by battleop See Profile
According to the Washington Post, on-duty Comcast technician Jorge Rivera managed to save six people from a burning apartment complex using his company ladder. The fire, which broke out Saturday morning, injured two people and displaced a dozen families. After the heroic deed, 22-year-old Rivera continued down the street for his next appointment.

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sturmvogel
Obama '08

join:2008-02-07
Houston, TX

Congratulations

An act of courage that this person must be praised for.

His great courage is something we all should strive for.
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richdelb
Go Hawks Go
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Algonquin, IL

Re: Congratulations

He will be lucky if he is not reprimanded by Comcast for doing this on company time.

(You know there is some supervisor out there thinking, "Hey, we are paying this joker to work, not 'play around' with company equipment.")

bullet087

join:2006-05-17

Re: Congratulations

I am not surprised if that really does happen.
Kearnstd
Elf Wizard
Premium
join:2002-01-22
Mullica Hill, NJ
said by richdelb:

He will be lucky if he is not reprimanded by Comcast for doing this on company time.

(You know there is some supervisor out there thinking, "Hey, we are paying this joker to work, not 'play around' with company equipment.")

its good press, im pretty sure the PR department already made sure this guy wont have anything bad happen.
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[65 Arcanist]Filan(High Elf) Zone: Broadband Reports

ThrowDemsOut
If you can't convince 'em, confuse 'em
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kudos:4
said by richdelb:

He will be lucky if he is not reprimanded by Comcast for doing this on company time.

(You know there is some supervisor out there thinking, "Hey, we are paying this joker to work, not 'play around' with company equipment.")

Never going to happen. He got Comcast good PR.
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k1ll3rdr4g0n

join:2005-03-19
Homer Glen, IL

Re: Congratulations

said by ThrowDemsOut:

said by richdelb:

He will be lucky if he is not reprimanded by Comcast for doing this on company time.

(You know there is some supervisor out there thinking, "Hey, we are paying this joker to work, not 'play around' with company equipment.")

Never going to happen. He got Comcast good PR.
Oh trust me, politics is a very complicated animal. If his supervisor is high enough up the totem pole, and ignornant enough, I'm sure the moment that he stepped through the door that he could get fired. Not on the grounds of saving a life or using company equipment, but on the grounds that he could have gotten hurt and that would have been big $$$ for him (from comcast).

NewLife
Just Keep Swimming, Just Keep Swimming

join:2001-07-31
Calhoun, GA
Which they need now more than ever, given the fact that they have a very low customer service rating.

ninjatutle
Premium

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San Ramon, CA
Well, what if one of the people fell off his ladder? I'm sure the company could have gotten sued.
Kearnstd
Elf Wizard
Premium
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Mullica Hill, NJ

Re: Congratulations

said by ninjatutle:

Well, what if one of the people fell off his ladder? I'm sure the company could have gotten sued.
that would be a case where id love to hear a judge say, well he could have driven on by and maybe called 911 consider a twisted ankle a blessing compared to extra crispy.
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joetaxpayer
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Sudbury, MA
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said by ninjatutle:

Well, what if one of the people fell off his ladder? I'm sure the company could have gotten sued.
Aren't there "good Samaritan" laws in place?
You'd think the moment he saw the fire and started to help, he was indemnified.

Geminimind
Premium
join:2003-12-20
Sacramento, CA

Re: Congratulations

With all the money they charge they better save me too!
Kearnstd
Elf Wizard
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said by joetaxpayer:

said by ninjatutle:

Well, what if one of the people fell off his ladder? I'm sure the company could have gotten sued.
Aren't there "good Samaritan" laws in place?
You'd think the moment he saw the fire and started to help, he was indemnified.
dunno if we have them at the federal level and i think its up to each state to pass such. i know not every state has them because there are cases where people are scared to help those who need it after something bad thanks to the sue happy nation we are.

imo we do need federal laws that make those helping immune to suit.
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[65 Arcanist]Filan(High Elf) Zone: Broadband Reports

james

join:2001-02-26
CWCville USA
said by ninjatutle:

Well, what if one of the people fell off his ladder? I'm sure the company could have gotten sued.
Isn't he protected by a good samaritan law? Where you're required to help someone within the best of your abilities, and you are protected from being sued for trying to help someone? I know some countries and states have laws like that, and frankly it's sad that it's gotten to the point where they had to make those laws, both for the people who had to be forced to help and those who would sue people for saving their life.

ThrowDemsOut
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1 edit

Re: Congratulations

said by james:

Isn't he protected by a good samaritan law? Where you're required to help someone within the best of your abilities, and you are protected from being sued for trying to help someone? I know some countries and states have laws like that, and frankly it's sad that it's gotten to the point where they had to make those laws, both for the people who had to be forced to help and those who would sue people for saving their life.
Good Samaritan laws in the US vary by state, and even where they exist, they provide little cover to good Samaritans from lawsuits because it is up to a court to decide whether the helper has exhibited regular negligence(which may be covered) and gross negligence which isn't. »www.answers.com/topic/good-samar···doctrine

There is only 1 Federal Good Samaritan law, and that protects from lawsuit those who donate food to charitable organizations. And even that wouldn't protect you from getting sued. It only makes it harder for someone to sue you and win. »www.p2pays.org/ref/12/11822.htm

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idjk

@embarqhsd.net
In the good ole days at Bell something like this would get you what I think was called the 'Silver Vale' award and then brother you were pretty much bullet proof the rest of your career-- but that WAS the good ole days.

God
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=(

better than the contractor raping =\

ninjatutle
Premium

join:2006-01-02
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Re: =(

Yep, better than kidnapping boys too.

»www.mercurynews.com/ci_11119799?···_check=1

The boy had been held at the house for at least a year, beaten, chained and apparently burned, according to police.

They arrested Lau and Schumacher and placed their four children in protective custody. Schumacher is a contractor with Comcast Cable, according to Tracy police. Lau's MySpace page says she is a stay-home mom. She is also a Girl Scout leader.

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD

Wow...

It sure is a good thing we still have people like that around.
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Matt
All noise, no signal.
Premium
join:2003-07-20
Jamestown, NC
kudos:12

Highly Disappointed

Karl, I am highly disappointed in you. All you seem to do is report good news about Comcast techs. Give it a rest already! What about all the bad things they do? After all, when you have such a large company there are bound to be a few good apples in the bunch.

major marco
Res Firma Mitescere Nescit
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join:2003-02-13
Stepford, CA

Re: Highly Disappointed

said by Matt:

Karl, I am highly disappointed in you. All you seem to do is report good news about Comcast techs. Give it a rest already! What about all the bad things they do? After all, when you have such a large company there are bound to be a few good apples in the bunch.
++5

jester121
Premium
join:2003-08-09
Lake Zurich, IL
Sir, it's a bit early on a Monday morning for such cutting sarcasm!

jt4

@comcast.net
why do you want to talk about all the bad thing all the time. remember it goes both way. and comcast has more good than bad.you just maily hear about the bad stuff.

BF69
Premium
join:2004-07-28
Camden, TN
Anyone have the math on how many people Comcast has killed vs how many they have saved? I think killed still leads.

Matt
All noise, no signal.
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kudos:12

Re: Highly Disappointed

said by BF69:

Anyone have the math on how many people Comcast has killed vs how many they have saved? I think killed still leads.
I bet the number of people who don't really care would trump either.
wtansill
Ncc1701

join:2000-10-10
Falls Church, VA
said by Matt:

Karl, I am highly disappointed in you. All you seem to do is report good news about Comcast techs. Give it a rest already! What about all the bad things they do? After all, when you have such a large company there are bound to be a few good apples in the bunch.
ROFL!!! Good one!

MysticGogeta
The Robot Devil
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League City, TX
Nice job. I really get annoying hearing people cry about all the negative stuff Karl posts about comcast when in reality he has a pretty balanced list of failures for teleco's also.
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quanzi

join:2001-05-09
Sewell, NJ

Service charge...

You know Comcast will be sending these people a bill for the "service".
Kearnstd
Elf Wizard
Premium
join:2002-01-22
Mullica Hill, NJ

Re: Service charge...

funny you say this about service charge for rescue, there is a town in NJ that now has service charges related to car accidents.
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[65 Arcanist]Filan(High Elf) Zone: Broadband Reports

celeritypc
For Lucky Best Wash, Use Mr. Sparkle
Premium
join:2004-05-15
Caldwell, NJ

Re: Service charge...

said by Kearnstd:

funny you say this about service charge for rescue, there is a town in NJ that now has service charges related to car accidents.
That would be Wildwood.

SamIAm

@sbc.com

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ThrowDemsOut See Profile

No doubt a hero, but.......

I have to wonder, after hearing so many stories of Comcast techs starting fires/explosions, if he was the one who started it?

Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
kudos:2

Re: No doubt a hero, but.......

said by SamIAm :

I have to wonder, after hearing so many stories of Comcast techs starting fires/explosions, if he was the one who started it?
All other stories involved Comcast contractors. This story is about a real Comcast tech.

cdru
Go Colts
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join:2003-05-14
Fort Wayne, IN
kudos:5

Re: No doubt a hero, but.......

Some might have been, but not all. Several years ago an employee drove a spike through a gas line which ultimately resulted in an explosion, killing two and seriously burning two more.


Ninon

@verizon.net
He's a hero. And no he didn't start the fire. I'm sure if your home was on fire, and the only one there to save you was that comcast technician, you wouldn't be saying that.
bogey780

join:2004-03-19
Here
kudos:1

...

'After the heroic deed, 22-year-old Rivera continued down the street for his next appointment.'

Of course he had to. Comcast would have fired him otherwise for taking an unauthorized break.

See 7 replies to this post
Madtown
Premium
join:2008-04-26
Madera, CA

Good Apples vs. Bad Apples

You know the saying, one bad apple makes all the good apples look rotten? One good apple doesn't make all the bad apples good.


chris
Poor Impulse Control
Premium
join:2000-08-13
Middletown, CT

Re: Good Apples vs. Bad Apples

said by Madtown:

You know the saying, one bad apple makes all the good apples look rotten? One good apple doesn't make all the bad apples good.

While I agree with that statement I think that we shouldn't forget that this guy risked his life to save 10 strangers.
It doesn't matter who he works for - he is a hero.

Let's keep that in perspective.

Anonymous Cynic

@cablelabs.com

The nature of the forum

If I were in a burning building, I think that I would rather have the Comcast tech than some of the above commenters that would be urging me to jump...

RARPSL

join:1999-12-08
Suffern, NY

Re: The nature of the forum

said by Anonymous Cynic :

If I were in a burning building, I think that I would rather have the Comcast tech than some of the above commenters that would be urging me to jump...
I seem to remember another Cable Tech a while back who saved people at a bridge collapse. So he is not the only one who has been a hero when circumstances called for a hero.

codee
Premium
join:2001-10-01
Minneapolis, MN

Re: The nature of the forum

said by RARPSL:

I seem to remember another Cable Tech a while back who saved people at a bridge collapse. So he is not the only one who has been a hero when circumstances called for a hero.
Rick Kraft is who you're likely thinking of. He recieved a Hero of Valor award for his active participation and help in rescuing people from the river immediately following the collapse.

"Rick was chosen for the 2007 Hero of Valor Award in recognition of his life-saving efforts in the immediate aftermath of the 35W bridge collapse in Minneapolis in August of 2007."

There was a article about him in readers digest too.

Rick: "I was just doing what needed to be done."

Comcast employees/techs deal with the public a lot in customers homes, along with driving around and could come across a lot of unfortunate situations. Employees are given the option of taking classes to get trained and certified in CPR and using AEDs.

And in regards to the person several posts back that made the comment about the people being rescued being able to sue Comcast if they got hurt, I'm fairly certain that the good samaritan law would apply.

"Good Samaritan laws in the United States are laws or acts protecting from liability those who choose to aid others who are injured or ill. They are intended to reduce bystanders' hesitation to assist, for fear of being sued or prosecuted for unintentional injury or wrongful death."

I say fairly certain because they possibly werent injured at the point when they were coming down the ladder, but they certainly didnt want to stay in their burning building.

And you guys that think an employee would get in trouble for taking the time to help people in need/danger like that are out of your mind. Seriously.
qworster

join:2001-11-25
Bryn Mawr, PA

He's a bona fide hero!

So Verizon should give him a higher paying job installing FIOS!

Bill636

@comcast.net

Re: He's a bona fide hero!

What makes you think that they pay more?

fruhead

join:2002-01-29
Mosquito,NJ

Congratulations

to Mr. Rivera.

He has a place reserved in the next life.

tmh

@maxonline.com.sg

And the real story is....

Not mentioned was the fact that said employee started the fire in the first place after plugging the coax into the microwave.

After rescuing everyone from his boo-boo, he hurried on to his next appointment/accident, eager to get away before the police arrived.

swhitney2003
Premium
join:2003-06-13
NH

just a good guy

I view this just as a good guy doing a good deed. Comcast had nothing to do this (besides maybe providing a ladder). Props to the man, zero to Comcast. I don't think my internet experience has gotten any better due to this event.

Ebolla

join:2005-09-28
Dracut, MA

Re: just a good guy

And let me guess if he did something bad it would be comcast's fault right?

swhitney2003
Premium
join:2003-06-13
NH

Re: just a good guy

If he did bad wiring and caused a fire, yes. If he hit a dog, no. Only way I would see it be related to Comcast is if it deals with his profession directly.

albie81
Premium
join:2005-01-04
Mount Laurel, NJ

Good for him!

Well...

Good for him. And I mean it... not in a cynical way.

Comcast techs seem to get a lot of bad press, and seeing something like this, should remind us that while there are a lot of poorly trained, bad seeds out there.... people are people and still do things like this.

I applaud him. Not because he happens to be a comcast tech who did something humane... but simply because he did something humane. Being a Comcast tech has nothing to do with it. He should be proud of himself as a person.
--
"What happens when the clock reaches 999?"........ "Nothing. You just suck."

aelfwyne

join:2004-01-28
Beaumont, TX
Reviews:
·T-Mobile US
·RoadRunner Cable

scheduled visits

Now we know why cable operators schedule visits like "sometime in the afternoon"... This leaves time for unplanned rescue operations, and nobody misses an appointment.

Seriously.... heroic deed. Reflects nothing on the company except that they hire a variety of people like everyone else. This time they hired a hero.
--
If it ain't broke..... You didn't overclock it enough.
calathea

join:2001-12-29
Scio, OR

hero

some of us are so cynical and jaded . . . never know what to believe that we read . . .

As long as the tech didn't start the fire himself, hooray for him. We need more like him who will go out of their way to help people.

Ninon

@verizon.net

He's a true hero

No matter what company he works for, even though most of you seem to have had a problem with the company it's self. We should recognize his good deed. It's because of him, those people who he saved will live to see the new year.

brooklynman4

join:2004-09-07
Brooklyn, NY

1 edit

Re: He's a true hero

He will get a lot of press key to city and other goodies.

fatness
subtle
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admirable

said by article :

By the time firefighters arrived, Rivera had helped about six people escape the blaze, which injured two people and displaced a dozen families yesterday morning. "It was nothing," Rivera said. "I got two kids at home. If they were somewhere burning, what would you do?"
That's admirable regardless of whom his employer is, or whether he's employed at all.
--
goodbye dad

menumorut
BE an American.

join:2005-07-04
Queens Village, NY

Re: admirable

The only true and reasonable comment to this article.

Subtle.

I second that!
--
Give the world changes at a pace it can absorb.

Memememeeeee

@comcast.net

Ladders

Okay so the guy did a good deed but when he got back to the shop I bet the supervisor just shook his head at him. Why? Liabilty! If someone had gotten hurt during his heroic rescue they could have potentially sued Comcast for millions.

I bet he was told not to do it again and was told insteed to just let the autorities handle the situation.

But at the same time we also have this thing called the good samaritan act. I heard a story years ago where a guy was charged with negligence for NOT helping in an emergency.

Or how about this one... a guy helped a family get out of their burning house and inhaled some smoke. The ambulance guys gave him a hit of O2 and a few weeks later he got a bill for $400 from the ambulance company.

You just can't win anymore.

funchords
Hello
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join:2001-03-11
Yarmouth Port, MA
kudos:5

Awesome!

I often say that I see more Comcast trucks/vans on the road than I do police cars (usually in the context of understanding Comcast's high labor/fuel costs).

While there have been several unfortunate stories of Comcast employees and contractors doing nasty things, it's also true that "if it bleeds, it leads" in most cases. Good deeds just aren't covered, and it isn't fair.

I'm very glad to see this story.
--
Robb Topolski -= funchords.com =- Hillsboro, Oregon
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