...you'll be getting a $2 credit for your time. ...The $2 is not worth the time I'd have to wait on hold in order to ask for it.
But the fact that Comcast is giving out a credit if you call in, allows Comcast to say that they gave a credit to affected customers.
The credit should be automated.
 
[ update at 15:30 ET ]
I decided to give it a try and call in. Once I mentioned the outage and credit, it seems I was shuffled to another call-response area. The agent was on the phone within a few seconds. Asked me for some info, including the time I experienced the outage. Then she said she'd give me a $8.50 credit. She also asked me if I wanted to upgrade my service, I told her "no thanks" and she didn't push that.
So the phone time went quickly, no waits, no hold times.
Credit was $8.50.
I still think it should be automated, though.