dslreports logo
Comcast To Offer Bandwidth Use Tracker In January
Online tool to be available January 5 for all users...

When Comcast recently started capping all users at 250GB per month, they annoyed some by failing to provide a tool to track usage, though they did tell us they were working on it. An anonymous Comcast tipster informs us that Comcast will soon implement a viewable online usage meter starting January 5. According to the source, the tool won't update users in real time, but will have a three hour delay. It will also retain three months of bandwidth usage records, and will come with the option of monitoring multiple MAC addresses.


At the moment, the Comcast FAQ tells users to do a web search for bandwidth meters or use the meter included in the McAfee Security Suite the company gives out free to subscribers.

Given the Comcast cap is so high, the vast majority of Comcast users will never run into it, and those who will probably use a software client or router firmware to track their usage.

But after their tangle with the FCC for forging packets and throttling P2P traffic, Comcast's all about transparency. According to Comcast, less than 1% of all users will ever brush against the current cap. Still, should the cable operator ever use lower caps or implement overages, they'd need to be sure that customers understand how much bandwidth they're using.

A recent survey indicated that 83% of Americans don't know how much bandwidth they consume, or even what a gigabyte is. AT&T, who recently starting testing caps ranging from 20-150GB caps with $1 overages, offers customers in Nevada and Texas test markets an online web usage tool. So does Time Warner Cable, who is testing caps ranging from 5-40GB with $1-$1.50 overages in Beaumont, Texas.
view:
topics flat nest 
page: 1 · 2 · next

QuakeFrag
Premium Member
join:2003-06-13
NH

QuakeFrag

Premium Member

comparison time.... and the bitching

We will see how nice they play once and close they are, say, to DD-WRT or Tomato bandwidth tracking. Hope that it is just about dead even. I can see people about to bitch and complain that what they get doesn't add up to Comcast's numbers.
Ga Dawg
join:2003-09-11
Marietta, GA

Ga Dawg

Member

Re: comparison time.... and the bitching

I'm currently tracking my usage through my IPCop firewall. I'm very interested to see how my numbers look compared to Comcast's.
wvcaver
Premium Member
join:2005-04-17
Millersburg, OH

wvcaver

Premium Member

Re: comparison time.... and the bitching

said by Ga Dawg:

I'm currently tracking my usage through my IPCop firewall. I'm very interested to see how my numbers look compared to Comcast's.
This question has not been asked !
Do these ISP meter your network overhead or what you actually download ?

overhead is about 15 % more than what you actually download ?

knightmb
Everybody Lies
join:2003-12-01
Franklin, TN

knightmb

Member

Re: comparison time.... and the bitching

I don't know, but my company's 4 to 5 TB usage might be a problem given the low 250 MB cap. I wonder if this will affect business users or not.
Joe12345678
join:2003-07-22
Des Plaines, IL

Joe12345678 to QuakeFrag

Member

to QuakeFrag
does DD-WRT see ARP traffic?

Comcast may count that and other traffic that does not go past the cable modem.

Combat Chuck
Too Many Cannibals
Premium Member
join:2001-11-29
Verona, PA

Combat Chuck

Premium Member

Re: comparison time.... and the bitching

said by Joe12345678:

does DD-WRT see ARP traffic?

Comcast may count that and other traffic that does not go past the cable modem.
I imagine they're doing it from you're side of the cable modem simply because they can, it's likely the easiest way, and it would be asking for trouble if they didn't.

Aozora
join:2008-11-28

3 edits

Aozora

Member

Wow, those other caps are hardcore nasty bad

I am doing close to ~100GB a month without torrents. With some torrent usage I could easily go over it if I ignore the torrent and don't monitor it.

I am glad I am with Comcast and hope they keep raising the cap. 40GB? I would be paying $100+ a month for that service after overage fees.

Those other caps are clearly killers. If you subscribe to Netflix or something you are very limited. You can smoke through the cap in 2 days without a problem and in an absolutely legal manner. Also if you do gaming that is a big no no as well. Gaming eats up bandwidth pretty badly unless compared to torrents or streaming movies which eats up more.
NoOneButMe
join:2001-08-24
TX

NoOneButMe

Member

250GB makes Sence to Me

i have fios and dont even use 60gb a month so comcast picking 250gb is nice for them poor souls with TW and AT&T RIP i bet there testing them ideas in the same market even people are soon going to have to order there own t1's again lol sad to say

Aozora
join:2008-11-28

Aozora

Member

Re: 250GB makes Sence to Me

said by NoOneButMe:

i have fios and dont even use 60gb a month so comcast picking 250gb is nice for them poor souls with TW and AT&T RIP i bet there testing them ideas in the same market even people are soon going to have to order there own t1's again lol sad to say
Do you do online gaming?

Do you stream movies online?

Do you do anything bandwidth intensive in any way?

That is a very low amount nowadays unless you stick to browsing, checking e-mail, and very small bandwidth applications like instant messaging, etc.

If the answer is no to the above questions then the cap might be fine for you but for others who do things besides browse and instant message the bandwidth caps on other services are not very reasonable. On the months were I use torrents or something I go above 150GB with only one person using the HSI.
NoOneButMe
join:2001-08-24
TX

NoOneButMe

Member

Re: 250GB makes Sence to Me

i use this for checking emails youtube and gaming nothing to crazy im into linux distros allso i download 1-3gb distros to test out but ya this is bs i can only see crying with this hackers can clone modem mac's and such this is goin to get nasty
patcat88
join:2002-04-05
Jamaica, NY

patcat88

Member

Re: 250GB makes Sence to Me

said by NoOneButMe:

i use this for checking emails youtube and gaming nothing to crazy im into linux distros allso i download 1-3gb distros to test out but ya this is bs i can only see crying with this hackers can clone modem mac's and such this is goin to get nasty
Linux Distros = euphemism for copyrighted torrents

exVzeVaTek
join:2001-01-26
Memphis, TN

exVzeVaTek

Member

Re: 250GB makes Sence to Me

considering there are numerous distros released in various alpha, beta and final states each month, Linux Distros = Linux Distros...
patcat88
join:2002-04-05
Jamaica, NY

patcat88

Member

Re: 250GB makes Sence to Me

said by exVzeVaTek:

considering there are numerous distros released in various alpha, beta and final states each month, Linux Distros = Linux Distros...
then use rsync
knkayotte1
join:2001-02-02
Camp Verde, AZ

knkayotte1 to Aozora

Member

to Aozora
Online gaming uses very little bandwidth. Even if you buy your games online, the largest newest games are well below 10 gigs.

Streaming movies could be an issue if your a power user, but for your Joe it's not.

LordFlux
join:2005-04-20

LordFlux

Member

Re: 250GB makes Sence to Me

said by knkayotte1:

Even if you buy your games online, the largest newest games are well below 10 gigs.
GTAIV just came out on Steam. It's 13.8GB.

chucky5150
Divers do it Deeper
join:2001-11-03
New Iberia, LA

1 edit

chucky5150 to knkayotte1

Member

to knkayotte1
said by knkayotte1:

Online gaming uses very little bandwidth. Even if you buy your games online, the largest newest games are well below 10 gigs.
From Direct 2 Drive
Warhammer Online: Age of Reckoning Download File Size
11 GB

»www.direct2drive.com/6/6 ··· Download

Stefania
Jezu Chryste, Kubi
Premium Member
join:2003-03-17
Chicago, IL

Stefania

Premium Member

Re: 250GB makes Sence to Me

The Age of Conan beta was right around 25GB if I'm remembering it right.

SLD
Premium Member
join:2002-04-17
San Francisco, CA

SLD to knkayotte1

Premium Member

to knkayotte1
Joe-Downloader?

sapo
Cruising Down Memory Lane
Premium Member
join:2002-09-16
Sacramento, CA

1 edit

sapo to Aozora

Premium Member

to Aozora
I watch hours worth of online material, I watched 3 seasons with 20x 45min episodes last month, streamed some movies from netflix and downloaded a few, and then along with online gaming and regular internet usage among 3 computers I didn't come close to 250gb. I'm not agreeing with caps here but I think you are exagarating, if you blow through the cap through 2 days you should definitely be paying for business class service, its only fair.

Aozora
join:2008-11-28

Aozora

Member

Re: 250GB makes Sence to Me

said by sapo:

I watch hours worth of online material, I watched 3 seasons with 20x 45min episodes last month, streamed some movies from netflix and downloaded a few, and then along with online gaming and regular internet usage among 3 computers I didn't come close to 250gb. I'm not agreeing with caps here but if you blow through the cap through 2 days you should definitely be paying for business class service, its only fair.
We are not talking about the 250GB being done in two days. I was referring to some of the other carriers caps mentioned in the article as well. I am sorry if I clearly did not state to what part of the article I referred.

"AT&T, who recently starting testing caps ranging from 20-150GB caps with $1 overages, offers customers in Nevada and Texas test markets an online web usage tool. So does Time Warner Cable, who is testing caps ranging from 5-40GB with $1-$1.50 overages in Beaumont, Texas."

Those lower caps of 5-40GB and the lower AT&T caps. Their 6Mbps package competes at 80GB cap compared to Comcast's 250GB for the same speed at less than 1/4th the cap.

Comcast's are decent. Some of the other carriers are going very low and not very reasonable. Time Warner's caps are ridiculous and AT&T's are harsh.

Matt3
All noise, no signal.
Premium Member
join:2003-07-20
Jamestown, NC

Matt3 to Aozora

Premium Member

to Aozora
said by Aozora:

said by NoOneButMe:

i have fios and dont even use 60gb a month so comcast picking 250gb is nice for them poor souls with TW and AT&T RIP i bet there testing them ideas in the same market even people are soon going to have to order there own t1's again lol sad to say
Do you do online gaming?

Do you stream movies online?

Do you do anything bandwidth intensive in any way?

That is a very low amount nowadays unless you stick to browsing, checking e-mail, and very small bandwidth applications like instant messaging, etc.

If the answer is no to the above questions then the cap might be fine for you but for others who do things besides browse and instant message the bandwidth caps on other services are not very reasonable. On the months were I use torrents or something I go above 150GB with only one person using the HSI.
This is not true. I am but one sample in a sea of samples, but I am definitely a heavy user of a residential connection.

I have used 94GB over the last rolling 30-day period and I watch NetFlix movies via my XBox 360, I downloaded the FULL WoW Client and the BC Expansion (about 20GB) on TWO different computers, plus updates, I stream XM Radio @ 64Kbps virtually 24x7, I remotely manage close to 30 servers and upload and download full ISO images multiple times a week, I online game with my XBox 360, I have a VoIP PBX-based phone that is used for work, I leave my work and personal email accounts open 24x7, I have Facebook and (until 2 days ago Myspace) accounts, I watch at least 1 or 2 YouTube-type videos a day that I find on Digg, I do a lot of web browsing, and yes, I download the 5.2 DVD torrent release of CentOS, plus there are two other laptops in this house that are used for various things by my girlfriend and I ... and all that only amounts to 94GB.

Krazy K
@comcast.net

Krazy K

Anon

Re: 250GB makes Sence to Me

Well since you keep mentioning work, maybe you should upgrade to business class?

Matt3
All noise, no signal.
Premium Member
join:2003-07-20
Jamestown, NC

Matt3

Premium Member

Re: 250GB makes Sence to Me

said by Krazy K :

Well since you keep mentioning work, maybe you should upgrade to business class?
Me? Unfortunately my provider doesn't offer business class for the particular service I have through them, or I would. It would help loosen the butt-clench at tax time when I write it off.

joe2pointoh
@comcast.net

joe2pointoh to Krazy K

Anon

to Krazy K
The Caps are the same regardless of tier so suggesting people change to business service is pointless.

Caps not withstanding there is obvious bandwidth throttling happening now.

For example, even though Youtube now carries HD versions of many videos. They're not viewable on my comcast account due to constant buffering. I have to assume that's because my supposed broadband service isn't capable of delivering.

FFH5
Premium Member
join:2002-03-03
Tavistock NJ

2 edits

FFH5

Premium Member

MAC addr of CM or addr of device attached to CM ?

Sounds good to me. But which MAC addr(s) will it be monitoring? If it is the CM, it would include all the sytem overhead. But if it the router or PC, it would be almost all real end user data.
NoOneButMe
join:2001-08-24
TX

NoOneButMe

Member

Re: Mac addr of CM or addr of device attached to Cm ?

what if a hacker is uncapping useing a cloned mac ? wont you get charged ?

QuakeFrag
Premium Member
join:2003-06-13
NH

1 edit

QuakeFrag

Premium Member

Re: Mac addr of CM or addr of device attached to Cm ?

said by NoOneButMe:

what if a hacker is uncapping useing a cloned mac ? wont you get charged ?
If that does occur, then I think you should worry more about someone freeloading off of your bill to begin with. I'm sure Comcast would be able to track down identical MAC addresses.

Edit: okay, maybe not so easily track down
NoOneButMe
join:2001-08-24
TX

NoOneButMe

Member

Re: Mac addr of CM or addr of device attached to Cm ?

ya its easy to clone and as long as comcast dont flag that acount thay wont see the cloned modems you see some of there markets are kinda old in some places so i can see this as a prob

Vchat20
Landing is the REAL challenge
Premium Member
join:2003-09-16
Columbus, OH

Vchat20 to FFH5

Premium Member

to FFH5

Re: MAC addr of CM or addr of device attached to CM ?

It would have to be by the modem MAC. You realize how insanely simple it would be if they tracked by the LAN-side MAC for someone to simply clone in a new one and bam! empty cap bucket to use. Granted, that's putting it simply and they could add other checks if they wanted.

But it would be a piece of cake and extremely customer friendly to just track by the modem MAC. It's already tied near-permanently to the account and can't be changed except by a CSR for something like a modem swap and even then has a paper trail so a cap bucket can transfer over to a new modem if done the middle of the month. And the overhead introduced for such a thing would be far less than trying to jerry-rig a system to track by router/pc MAC or, god forbid, by IP alone.
patcat88
join:2002-04-05
Jamaica, NY

patcat88 to FFH5

Member

to FFH5
said by FFH5:

Sounds good to me. But which MAC addr(s) will it be monitoring? If it is the CM, it would include all the sytem overhead. But if it the router or PC, it would be almost all real end user data.
Comcast can't see past the router. This would only make sense for people with multiple public IPs from Comcast, and who on earth does that?

Your router kills the ethernet layer continuity between your LAN and the cable modem.
brianiscool
join:2000-08-16
Tampa, FL

brianiscool

Member

hmm

I am doing around 210GB on a heavy month.

xNPC
As Usual, Have Nice Day
Premium Member
join:2000-11-08
Errington, BC
·Shaw
ARRIS TG3482

xNPC

Premium Member

adios comcast

thanks god i quit them a few months ago. they still owe me a 76 dollar credit. been waiting for 2 months now...now they sure bitch when you owe THEM money, but expecting a refund check for two months? they can suck my balls. im loving my 20/20 fios...way over 250 gb and not looking back.

Combat Chuck
Too Many Cannibals
Premium Member
join:2001-11-29
Verona, PA

Combat Chuck

Premium Member

Re: adios comcast

said by xNPC:

Been waiting for 2 months now...now they sure bitch when you owe THEM money, but expecting a refund check for two months?
I recently moved. Got my check within a month; actually I think it was closer to 2 weeks.

SLD
Premium Member
join:2002-04-17
San Francisco, CA

SLD to xNPC

Premium Member

to xNPC
Turn them over to a collection agency.

tubbynet
reminds me of the danse russe
MVM
join:2008-01-16
Gilbert, AZ

1 recommendation

tubbynet

MVM

precursor for things to come...?

said by Karl Bode:

But after their tangle with the FCC for forging packets and throttling P2P traffic, Comcast's all about transparency. According to Comcast, less than 1% of all users will ever brush against the current cap. Still, should the cable operator ever use lower caps or implement overages, they'd need to be sure that customers understand how much bandwidth they're using.
i believe this is the key language here. once they have everyone using their service (and assuming the metered trials go well in texas and nevada), comcast should be able to effectively drop their cap, claiming most users never hit the number. the users can't claim ignorance, because they have the tools at their disposal to monitor and track what is going in and out of their lines.
i hate to play devil's advocate, but given the broadband industry's want for cutting corners and not upgrading their infrastructure, i can only see this as a precursor for things to come, especially given that the bandwidth will be even more crunched as docsis3 rollouts happen in all of the comcast markets. sure, from the cm to the node will have increased bandwidth, but in order to save money, comcast won't upgrade any of the fiber to the node because people won't create enough crunch on the node since they dont want to go over their now "lower than 250gb cap".

its a slippery slope.

but i'm still waiting for Rick5 See Profile's spin on the whole thing

q.

•••
El Gaupo
Premium Member
join:2006-07-15
Buckhorn, NM

1 recommendation

El Gaupo

Premium Member

Not worried

I got 5 machines plus a tivo and only d/l 163 gig since 8/3/05

HFB1217
The Wizard Premium ExMod 2000-01

join:2000-06-26
Camelot SwFL

1 edit

HFB1217

Dumb Question But Well....................

Do Iet a refund if I don't use all of my 250 gig?

Like not a chance!!!
patcat88
join:2002-04-05
Jamaica, NY

patcat88

Member

Re: Dumb Question But Well....................

How can you get a refund if you have no overages?

Krazy K
@comcast.net

Krazy K to HFB1217

Anon

to HFB1217
Like AT&T's rollover?

jjoshua
Premium Member
join:2001-06-01
Scotch Plains, NJ

1 edit

1 recommendation

jjoshua

Premium Member

Tool?

Comcast is a bunch of tools.

After this morning's outage, they owe me an additional 5GB.
macgal12
join:2008-11-30
Fort Wayne, IN

1 recommendation

macgal12

Member

Hmm

I don't have this issue since I have FiOS and I'm lovin it.

20/5 fios

dadkins
Can you do Blu?
MVM
join:2003-09-26
Hercules, CA

1 recommendation

dadkins

MVM

Re: Hmm

said by macgal12:

I don't have this issue since I have FiOS and I'm lovin it.

20/5 fios
I have Comcast and still don't have any issues - what's your point?
Destroyed a a whole 33.4GB in November.
OCP
Premium Member
join:2004-10-11
USA

OCP

Premium Member

Not on my PC

If it's all on their system, that's great. Good work Comcast. I ran a bandwidth monitor on one of my computers and I didn't like it. It doesn't give the whole picture and I don't want to change the firmware on my router.

If they're going to have caps, I shouldn't have to worry about totaling the bandwidth used by the desktops, notebooks and appliances myself. I'm sure I'm nowhere near 100GB/month, but there could be a malfunction or misconfiguration or something that causes absurd usage that would need to be tracked down. Let alone a virus or malware of some kind.

On a side note, router manufacturers are going to have to add this feature to all new firewalls if this continues to spread through the ISPs. Maybe there should be some standard for it too. Ignore some traffic, totals in gigabytes to so many digits, etc...

SolarPup
Office365 Rockstar
Premium Member
join:2002-03-07
Windsor, CO

SolarPup

Premium Member

Multiple PCs...

So what if you have 3-4 pc's on your network using the connection? How are you supposed to monitor your usage with one program? Thats pretty rediculous.. the typical user just having a linksys router can't measure that. Yes, IPCop can and a few other routers if you're tech savvy, but what about the home user that isn't and just wants to have their 3 computers connected. How do they tell their bandwidth usage?

LeftOfSanity
People Suck.
join:2005-11-06
Dover, DE

LeftOfSanity

Member

Re: Multiple PCs...

said by SolarPup:

So what if you have 3-4 pc's on your network using the connection? How are you supposed to monitor your usage with one program? Thats pretty rediculous.. the typical user just having a linksys router can't measure that. Yes, IPCop can and a few other routers if you're tech savvy, but what about the home user that isn't and just wants to have their 3 computers connected. How do they tell their bandwidth usage?
I would assume it would be something you would be able to check online, just like you used to be able to do when they offered giganews.

Sith HMP
I Did What?
Premium Member
join:2004-04-25
Bloomington, IL

Sith HMP to SolarPup

Premium Member

to SolarPup
Put Netmeter on all three computers, at the end of the month add the three totals? Use calculator if necessary.

That's what I do, but I'm just silly.
irdepesca572
join:2003-06-19
Catonsville, MD

1 recommendation

irdepesca572

Member

switching

Thanks Comcast, but we're having FIOS installed on Monday

hobgoblin
Sortof Agoblin
Premium Member
join:2001-11-25
Orchard Park, NY

hobgoblin

Premium Member

Re: switching

said by irdepesca572:

Thanks Comcast, but we're having FIOS installed on Monday
Good....If you have a problem downloading within a 250 gb cap then that helps other normal people in your area.

Bye

Hob

conk2k
@charter.com

conk2k

Anon

comcast

Just wait when all youtube videos and online content goes HD and bigger file sizes. All you comcast users would be screaming and moaning for a larger cap. Youtube is already rolling out 720p video support already. Caps are the way of the past. Companies don't even pay per the megabyte they pay for a pipe like anyone else that buys a T1 or T3 or OC128 and all that. They just pay for the pipe. They don't want to pay for a higher pipeline so they make everyone stay slow so the demand would be less and the pipe wouldn't be as saturated. They don't want to upgrade because they are greedy. Just watch though, that 250GB cap will be nothing pretty soon. Bigger games now 10GB+, HD videos, and all that is already coming. Your going to be starved.

•••

Ark4
join:2002-06-08
Lansing, MI

Ark4

Member

I have a 2wire router and AT&T DSL


Any easy way I can monitor my bandwidth usage, since AT&T may be introducing caps eventually? I don't really see any options to check usage on the router itself.
tdumaine
Premium Member
join:2004-03-14
Seattle, WA

1 recommendation

tdumaine

Premium Member

Already switched

Bye comcast.

5 computers, a laptop, a tivo, cell phones that use the wireless too. Comes close to 250GB every month, not much torrents even.

Comcast just doesnt fix issues, see my posts if you dont believe me.

Guess i should call comcast and turn it off too.
smokarz
join:2006-07-24
West Hartford, CT

smokarz

Member

This is EXTORTION

This is ridiculous, the FEDS need to step in and do something about this.

I got preschool kids that are on the web watching video clips everyday (Disney, Cartoon Network, Noggin, etc.)

My wife is on the web watching music/videos almost every night.

I stream at about 3/4 soccer games on the net every weekend. Games a few times a week and torrent some anime almost everyweek.

All these activitites are LEGAL. With a CAP of 50GB, I don't stand a chance.

This is EXTORTION by the Telco/Cable.
cornelius785
join:2006-10-26
Worcester, MA

cornelius785

Member

Re: This is EXTORTION

if you signed up for their service you agreed to all that legal crap, thus basically allowing for caps. by definition alone for 'extortion' i wouldn't call caps extortion as long as the cap is reasonable size and overage fee is reasonable. making an oversimplification and ignoring many things, caps is really not much different than: paying for gas by volume, electricity by kilowatt-hours, long distance by minutes, cell phone usage by minutes, water usage by gallons, and so on.

before anyone says i support caps, i also don't like the idea of caps in general, especially absurdly low caps.

with all this caps crap going on, i wonder how well a caching proxy server would do to reduce bandwidth...
cornelius785

cornelius785

Member

in january???

really???? shouldn't they offer the bandwidth tracker at the same time as they implement their mildly ridiculous capping scheme? perhaps before hand so people know what their usage is and if they have to rethink how they use their connection?

amigoinaz
@azfreqcoord.org

amigoinaz

Anon

Why is it a problem if less than 1% go over?

The central question about Comcast's cap is why bandwidth is a problem if less than 1% go over 250GB?

Quite frankly it's a question they do not want to answer. I've tried to get an answer from customer service and migrated it upwards to management. However I continue to get a form letter that looks pretty much identical every time!

My belief is this is retaliation for getting slapped by the FCC for throttling. So rather then throttle speeds for services they think are unnecessary, they just slap a limit on the whole dataflow.

It also has to do with emerging technologies. IPTV is becoming very good, and so is Netflix/Blockbuster movie streaming. With Youtube and others also in the play, who's to stop you from never turning on the cable box again? Not to mention VOIP is matured, and several other technologies can be used as well (Carbonite allows unlimited backup for $50/year). These services compete directly with Comcast's services of phone and cable TV. They feel that it will drain them of advertising revenue because you won't be watching their ads on their cable stations.

We're definitely going backwards in terms of technology - faster speeds, but limited use of the speeds does not make sense. Not allowing users that need more then 250GB another "tier" to pay for another block of bandwidth is also a MAJOR problem.

I think I stand like most people - I see the potential for good use of the internet. I watch most things "offline" - IE: not through the cable box. In this I need bandwidth to stream movies, TV shows, my phone (VOIP), and data backup. I don't believe I'm overusing my share of the network. I may use it more then the average Joe because I'm "tuned in" to what's available.

So if Comcast has a problem with that, we'll they'll just continue to piss off customers. Bad reputation will only hurt them in the long run..

comcast user
@azfreqcoord.org

comcast user

Anon

why 250GB? why?

Why is 250GB the set limit? Why is there a set limit?

After 15 years of doing unlimited, why is there a sudden change to LIMITED service?

Why is it a big deal that less then 1% of users use >250GB?

We are now getting less service for a higher price (welcome to a Comcastic exprience). This won't continue to excite the customer. I for one can not see why a cap is being implemented on almost all cable internet customers. It's almost like revenge for not allowing them to limit speed on certain services (FCC crackdown on BT throttling).

I've checked with the competition - both DSL and wireless broadband offer me an UNLIMITED option today. The only tradeoff is higher cost. Both compete in the same realm of cost - one just offers a phone line as well. Since Comcast does not offer another tier of service for bandwidth, I see a lot of customers going to the competition if they get "the call".

Annon
@comcast.net

Annon

Anon

Re: why 250GB? why?

Its called less for more so they can offer you a bizz class
package for more money..
its all about getting every penny they can from you
need more compertion
I would drop them in a heart beat!
page: 1 · 2 · next