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Comcast Usage Meter Now In 25 States
With plans to expand meter nationally 'as soon as we can'
by Karl Bode Thursday 25-Mar-2010 tags: business · cable · caps · Comcast
Back in October of 2008, Comcast implemented a 250 GB usage limit for all broadband subscribers. In December of 2009 Comcast finally released their usage meter, which allows users to track their consumption via the Comcast portal. The meter first appeared in Portland, but has recently been expanding into new markets very quickly. Comcast tells Broadband Reports the meter is now in "all or parts of" 25 states, including OR, WA, MA, MN, WI, NE, NH, NY, CT, VM, AR, KS, MO, CO, UT, AL, FL, GA, TN, SC, DE, MD, PA, WV, VA and DC. Comcast couldn't specify how many users they've reached, but stated it's "many multiples of millions of customers." "Our goal is to get it out nationally as soon as we can," Comcast's Charlie Douglas tells us.

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Romney2012
Defeat Obama 2012-Chg we can believe in
Premium
join:2002-03-03
USA
kudos:4

1 edit

You can add NJ to that list too

NJ residents have also gotten the meter as well. I and some of my friends have the meter on various Comcast of NJ systems.
--
NCAA® March Madness on Demand®
bnceo

join:2007-10-11
Bel Air, MD

FiOS Can't come to Bel Air, MD Soon Enough

I will be moving to Bel Air, MD from my lovely FiOS filled home in West Orange, NJ. I will miss FiOS so much. I loved not having to worry about caps or throttling. I will miss the neat features such as the TV menus (colorful and advanced). No worrying of this "up to" mess. Connection always on and to the max.

I will be very active trying to get FiOS into more Bel Air homes and apts. Because i really hate to deal with Comcast and their crappy usage meters for long.
phantom6294

join:2002-02-27
Abingdon, MD

Re: FiOS Can't come to Bel Air, MD Soon Enough

Ummm... FiOS is already in Bel Air. Now, maybe not the entire footprint of Bel Air has FiOS (yet)... but Bel Air, I believe, was the first city in Harford County to get FiOS. I'm in Abingdon and have had it since November.
bnceo

join:2007-10-11
Bel Air, MD

Re: FiOS Can't come to Bel Air, MD Soon Enough

I will be moving to the Country Village Apts right off Idlewild Road. Still nothing in the area =(

N3OGH
Yo Soy Col. "Bat" Guano
Premium
join:2003-11-11
Philly burbs
kudos:1

Re: FiOS Can't come to Bel Air, MD Soon Enough

I've had Fios since August, and I would be renting elsewhere to get it, if I possibly could.

Fortunately, it's impossible to move my job.....
--
Petty people are disproportionally corrupted by petty power
iansltx

join:2007-02-19
Golden, CO
kudos:2
Reviews:
·Verizon Online DSL
·Comcast

Texas?

Looks like Houston isn't up yet.

By the way, how's everyone doing usage-wise so far? Here are my numbers...DD-WRT actually says I've gone higher!

Dec: 47GB
Jan: 27GB
Feb: 23GB
Mar: 64GB (so far)

Comcast's meter is about 10% UNDER DD-WRT for this month, and significantly under for previous months. Weird stuff...

espaeth
Digital Plumber
Premium,MVM
join:2001-04-21
Minneapolis, MN
kudos:2
Reviews:
·Clear Wireless

Re: Texas?

said by iansltx:

Comcast's meter is about 10% UNDER DD-WRT for this month, and significantly under for previous months. Weird stuff...
DD-WRT counts incoming broadcasts frames on the WAN interface (mostly ARP requests), the Comcast meter counts only unicast frames.

If you filter your measured traffic where (dest.mac != ffff.ffff.ffff ) you should get a much closer value.
iansltx

join:2007-02-19
Golden, CO
kudos:2

Re: Texas?

That makes sense; I think there's about 5GB of "background noise" that my modem/router sees every month. I'd filter it out, but I'm not sure where in DD-WRT you could do that.

ninjakamster

@sbcglobal.net

thumbs down from:
Romney2012 See Profile

Huh?

Call me naive and uninformed, but I just cannot see how their usage meter isn't available to all customers immediately. This is true especially if the meter is shown on their website which everyone can access across the United States!

I find it unacceptable that they have their monthly usage cap, but not even extend their own meter to all of their customers yet.

I must be missing something here that everyone else is getting.
andyross
Premium,MVM
join:2003-05-04
Schaumburg, IL

1 edit

Re: Huh?

They have to communicate with the CMTS hardware to track each users usage. They have many different models and manufacturers to deal with.

espaeth
Digital Plumber
Premium,MVM
join:2001-04-21
Minneapolis, MN
kudos:2
Reviews:
·Clear Wireless

Re: Huh?

said by andyross:

They have to communicate with the CMTS hardware to track each users usage. They have many different models and manufacturers to deal with.
They've been collecting this data all long -- it's simple SNMP polling of the CMTS devices. The big deal with the Comcast meter was automatically relating that data back into the provisioning and billing systems.

I suspect the largest reason for the phased rollout is to keep call center volumes under control as people get the announcement email and decide to call in to complain / ask questions.
axiomatic

join:2006-08-23
Tomball, TX

Re: Huh?

Is it really SNMP? I've never bothered to look but if it truly is SNMP, well I can spoof that data easily and never hit my cap.

Thanks for the idea.

espaeth
Digital Plumber
Premium,MVM
join:2001-04-21
Minneapolis, MN
kudos:2
Reviews:
·Clear Wireless

Re: Huh?

said by axiomatic:

Is it really SNMP? I've never bothered to look but if it truly is SNMP, well I can spoof that data easily and never hit my cap.
It's SNMP polling from the CMTS, not your cable modem.

If you can spoof a response at the exact moment the SNMP request is sent to the CMTS for the ifindex of your connection, then you deserve to use all the bandwidth you want.
axiomatic

join:2006-08-23
Tomball, TX

Re: Huh?

Yes polling to the CMTS changes things. Sorry I didn't understand fully yet.

cmtsguy

@comcast.net
said by espaeth:

It's SNMP polling from the CMTS, not your cable modem.
Its actually IPDR data coming from the CMTS, not SNMP.

jlivingood
Premium,VIP
join:2007-10-28
Philadelphia, PA
kudos:1

Re: Huh?

said by cmtsguy :

said by espaeth:

It's SNMP polling from the CMTS, not your cable modem.
Its actually IPDR data coming from the CMTS, not SNMP.
Correct. See »netforecast.com/Reports/NFR5101_···racy.pdf for a full description of the system on an end to end basis.
--
JL
Comcast
cramer

join:2007-04-10
Raleigh, NC
kudos:5
Reviews:
·AT&T Southeast
Good luck trying to spoof requests from an unknown point to another unknown point without any of the keys. You need to know the management IP of the node (which is usually not on a customer accessible network), IP of the collection station(s), and the snmp community. If they're using SNMPv3, you won't break it in your lifetime.

As a network engineer myself, there's no way I'd use SNMP interface counters for billing. netflow/sflow is the only reliable way to handle usage tracking. Flow accounting has been used for over a decade for commercial billing purposes.

tubbynet
reminds me of the danse russe
Premium,MVM
join:2008-01-16
Chandler, AZ

Re: Huh?

said by cramer:

As a network engineer myself, there's no way I'd use SNMP interface counters for billing. netflow/sflow is the only reliable way to handle usage tracking. Flow accounting has been used for over a decade for commercial billing purposes.
billing != monitoring. i'm sure that if one wanted to pick nits and you were charged the *instant* you went over your cap, then there would be issues. for casual bandwidth monitoring, i see no issues with snmp (in fact, in my personal testing at my house, netflow and snmp didn't differ by much - not enough to make me rant at the difference).
when you are implementing accounting and billing based on usage in the colo or hosting space, you're worried about *precise* 95th percentile (or whatever your billing methods are) and/or aggregate usage. because of the standards and practices set forth, its generally accepted to use netflow/sflow because of the granularity increase in the data.

also (and while i'm not sure of this exactly, maybe espaeth See Profile can chime in), that depending on the pre version in the cmts (at least for cisco-based ubr boxen) there are a few caveats in flow-based accouting. i believe the newest pre4 supports it as it should, but i'm not sure about earlier versions. additionally, as you start getting into the distributed forwarding architectures of the newest high speed sw/routing platforms, line card revisions, part numbers, software versions, and the phase of the moon all play a part into "full feature" compatibility. not having played enough with the new ubr-10000 series to be fully familiar with all of the idiosyncracies, but much like the venerable cat6500/c7600 chassis have all kinds of little details that can bite if done wrong, it is my understanding that the early ubr10k had much the same issue.

q.
--
"...if I in my north room dance naked, grotesquely before my mirror waving my shirt round my head and singing softly to myself..."
cramer

join:2007-04-10
Raleigh, NC
kudos:5
Reviews:
·AT&T Southeast

Re: Huh?

Is it still "monitoring" if I record the data but never look at it? Netflow for billing doesn't necessarily have to keep up with each individual flow record -- and likely doesn't as it's a lot of data. (A decade ago, it was approaching a GB a day. I'd hate to see what it looks like today.) And I have many better things to do than watch where all the packets are going.

With 95th percentile billing, the number needs to be hyper-accurate. Small changes in that number can make for large changes in the number after the dollar sign. (which is why I hate that kind of volatile billing.)

Also, I wouldn't necessarily do netflow on each CMTS. That'd be a lot of flow data from all over the place. The best place to do collect is at the edge of the network. Those are the bits that cost an ISP money. One cablemodem talking to another or a connected customer doesn't leave the ISP's network and therefore doesn't need to be counted. (Like dialup ISP's not counting traffic to their own management systems.)

tubbynet
reminds me of the danse russe
Premium,MVM
join:2008-01-16
Chandler, AZ
said by andryross :

They have many different models and manufacturers to deal with.
i'd suspect that in newly acquired areas (depending on the financial backing of the company that they bought out) this may be true, especially if the service was quite anemic before the buyout.
however, once you hit the "isp docsis gear" level, there aren't a great number of different manufacturers. additionally, if you're spending several hundred thousand bucks a pop on a cmts, the manufacturer is going to give you access to the snmp mibs to extract data or a nice snmpwalk would handle it with generic data export sets.

depending on the logical layout/size of the footprint that they are adding a meter to, there could be gradual plant changes and additions of servers to handle the mass of snmp data from the cmts polling process, but that is mostly inconsequential.

i'd assume, much like espaeth See Profile, that there is a phased deployment to handle customer service. additionally, you rarely throw something out in one fall swoop if you can avoid it. its easier to move one or two sites at a time, set up a cookie cutter template for the planning and implementation, then do a phased rollout based on prepardness/pre-completed criteria matching the phased move.

there is a good way and a bad way to do things. i can't fault comcast for a phased rollout when its the access to the meter is largely inconsequential for the lions share of comcast subscribers.

q.
--
"...if I in my north room dance naked, grotesquely before my mirror waving my shirt round my head and singing softly to myself..."
phantom6294

join:2002-02-27
Abingdon, MD
said by ninjakamster :

Call me naive and uninformed, but I just cannot see how their usage meter isn't available to all customers immediately. This is true especially if the meter is shown on their website which everyone can access across the United States!

I find it unacceptable that they have their monthly usage cap, but not even extend their own meter to all of their customers yet.

I must be missing something here that everyone else is getting.
I don't know for sure... but I imagine that there is some sort of hardware/software necessary to monitor the traffic and tally it. A company as large as Comcast doesn't roll out hardware/software across their entire network overnight. I would further surmise since Comcast has acquired numerous disparate companies in the past, some areas may have unique requirements through which Comcast has to work in order to roll out the meters.

But, thats all speculation on my part.
andyross
Premium,MVM
join:2003-05-04
Schaumburg, IL

Add IL

It's also here in the Chicago area.
scooputer

join:2002-08-08
Ogden, UT

Finally!

It's in Utah and I love it. It's very simple to use and understand, and I finally have a tool to gauge my usage. No more guessing for me.

Goober
Premium
join:2000-12-17
Naperville, IL
kudos:4

1 edit

Where?

How do you get to the darn thing?

Edit: I don't think I have it yet. So, it's not yet everywhere in the Chicago area.

vircotto

join:2002-06-04
searching...

Re: Where?

Folks from Chicago and the NW burbs have reported having it (even without receiving the email). The western burbs will probably get it soon.

To see where it is once you log in, check mig288's report in another thread: »Re: Data Usage Meter Launched

Romney2012
Defeat Obama 2012-Chg we can believe in
Premium
join:2002-03-03
USA
kudos:4
said by Goober:

How do you get to the darn thing?

Edit: I don't think I have it yet. So, it's not yet everywhere in the Chicago area.
Link to see your bandwidth usage on Comcast Internet
»customer.comcast.com/Secure/Users.aspx

You must login with the PRIMARY account emailname you use to see your account info.
--
NCAA® March Madness on Demand®

Goober
Premium
join:2000-12-17
Naperville, IL
kudos:4

Re: Where?

Thanks. That's where I was looking, but unfortunately no meter (yet). I'll be way under the cap, but I'm really curious to see exactly how much I use.

Clever_Proxy
Premium
join:2004-05-14
Chicago, IL
I have it. I've learned just how little bandwidth I use :-P
chronoss2009
Premium
join:2008-09-23
kudos:2

just wanted to say

5 megabit unlimited wooooooot

oxymoron69

join:2004-11-10
Corbyville, ON
kudos:1
Reviews:
·TekSavvy DSL
·FreePhoneLine

Re: just wanted to say

said by chronoss2009:

5 megabit unlimited wooooooot
Wow, so you loved the service 2 days ago, but now it's complete shit and we're all stupid for being with them... You're such a hypocrite.
tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·Optimum Online
·Verizon FiOS

invent a problem then create a solution to fix it

problem: subscribers use too much bandwidth on unlimited broadband tiers

solution: cap service (in lieu of billing by the byte) at 250gb per month. this kills two problems with one stone... puts subcribers on notice that they have a "limit" unlimited plans, are not guaranteed speed and/or qos and in addition limit the amount of video data consumers can "consume" to protect our walled garden cable-tv service which we'll keep hiking the price to anyhow, because we can.

in addition; verizon fios stopped expanding their footprint and are contracting it based on 90-100% overlay projections to fit a budget that diverts funds to LTE deployments, however Verizon doesn't own enough wireless licenses to provide the kind of 1:1 bandwidth FTTP can deliver so expect it to cost much more.

expecting a miracle from AT&T? don't hold your breath. Qwest, hahaha, muni? really.. in this economy.. nope! small business telecom? 1 in 1 million shot...

the fact that Comcast CAN implement a soft/hard (matter of opinion on who they screw over & throw off their network first) data cap & limit on how much bandwidth you can consume each month is a testament to its FAKE duopoly status. they ARE a MONOPOLY when they can implement such a plan. the other carrier is a lame (DEAD?) duck who couldn't run/upgrade a next generation network if they had fiber sparks shooting out their ass!

ninjakamster

@sbcglobal.net

Re: invent a problem then create a solution to fix it

Yeah, the only two broadband providers in my area are Comcast and ATT DSL/U-Verse. At least ATT in my area has no cap....yet, but Comcast is offering faster speeds, at least when DOCSIS 3.0 comes to Houston eventually.

OldschoolDSL
Premium
join:2006-02-23
Indian Orchard, MA
Reviews:
·Comcast
·voip.ms
·America Online
·Dish Network

MA - Unlimited

So far we seem to be "unlimited" and I think it has to do with the agreement (past court rulings). Comcast (formally ATT Broadband) got hit hard here for advertising one thing and then providing another thing... There are still some who are in contract, who have the old agreement which read "unlimited" and a few towns (not many) have agreements with that defined.

But that is not to say, it will not happen. I could bet my last dollar that once these terms are up and contacts are over (up for renew), they will be putting it into place.
--
I often find it complexing that people feel that you've reached a level of maturity and responsibility if you can accept being riped off or taken advantage of for someone else's gain or enjoyment

Independent TV
ajax25

join:2003-12-10
Colonia, NJ

wildly inaccurate

So far what I've seen has been wildly inaccurate. It listed
96GB for Feb and I know I did over 200GB. Course I ain't
complaining.

Morac

join:2001-08-30
Riverside, NJ
kudos:1
Reviews:
·Comcast

Re: wildly inaccurate

From what I've seen the usage meter is reporting about 2/3 of the actual usage. Not a bad thing, unless the people sending the letters use the actual usage and not the reported usage.
--

The Comcast Disney Avatar has been retired.

Anubis Prime

join:2001-06-01
Pittsburgh, PA
Reviews:
·Comcast

My usage (Pittsburgh Area)

Mine:

Dec 09: 20GB
Jan 10: 30GB
Feb 10: 32GB

I thought with the amount that I play MMOs, XBox Live and stream TV shows it would be much more...

Good for me I guess
--
Give me Liberty, or I'll give you death!
shades

join:2001-06-26
Williamstown, NJ

Re: My usage (Pittsburgh Area)

the meter is way way off

espaeth
Digital Plumber
Premium,MVM
join:2001-04-21
Minneapolis, MN
kudos:2
Reviews:
·Clear Wireless

Re: My usage (Pittsburgh Area)

said by shades:

the meter is way way off
Not really. People just tend to massively overestimate their usage.

KodiacZiller
Premium
join:2008-09-04
73368
kudos:2

Thanks Comcast

For wasting time with this usage meter when some of us still do not have DOCSIS 3. Of course, Comcast cares more about making sure subscribers don't use what they pay for than they do about upgrading us.
--
Getting people to stop using windows is more or less the same as trying to get people to stop smoking tobacco products. They dont want to change; they are happy with slowly dying inside. -- munky99999
MRCUR

join:2007-03-09
Columbia, PA

Re: Thanks Comcast

Wait wait wait, you're ALREADY complaining about not having D3? Do you even realize how amazingly far ahead of every other cable provider in the US Comcast is in terms of D3 deployment?

Boredness
The Lurker
Premium
join:2005-07-07
In Limbo
Reviews:
·Comcast

Usage meters and puny caps FTW!

Hurray for Comcast! Their usage meter is the best HSI feature evar! Capcast is gonna pop a cap in yo ass if you go over!

/sarcasm
--
Surfing the net at 17/2 Mbps
A Comcast Blast! HSI customer
Birolo

join:2005-04-24
Woodstock, GA

Re: Usage meters and puny caps FTW!

Nothing here yet. Maybe it is unlimited

Bodyslide

join:2000-12-14
Woodstock, GA

Re: Usage meters and puny caps FTW!

nothing in 30188, yet....

Augustus III
If Only Rome Could See Us Now....

join:2001-01-25
Gainesville, GA

Re: Usage meters and puny caps FTW!

said by Bodyslide:

nothing in 30188, yet....
marietta, woodstock and the old adelphia (canton etc) don't have it

Boredness
The Lurker
Premium
join:2005-07-07
In Limbo
Reviews:
·Comcast

1 edit
All I know is Capcast they are and Xfinity they are not. They should get with this decade and raise the cap to at least 500GB. Remember that 250GB cap goes towards both the up and down side so that's really 125GB per month each way. It seems that much smaller now doesn't it?
--
Surfing the net at 17/2 Mbps
A Comcast Blast! HSI customer
chimera

join:2009-06-09
Washington, DC
Reviews:
·Comcast

Re: Usage meters and puny caps FTW!

Except that for most users they use far more downstream than upstream. Since this counts for the total it isn't a major issue as the only high intensity uses encountered by common home users for upstream connections (when not running a server) are: backups, torrents and VPN connections to your work network.

NetWatchMan
Premium,VIP
join:2001-03-13
Alpharetta, GA

Bandwidth addict

I complained to my Comcast contact about a year ago that the usage metering wasn't working...I can see they have fixed it now...FINALLY.

Dec: 445GB
Jan: 778GB
Feb: 747GB

Whoops.

Got "the call" in Feb from Comcast...I promised to do better.

Mar: 444GB (so far)

I'm trying to ween my bandwidth addiction but it's HAAARD.
--
Lawrence Baldwin
myNetWatchman
The Internet Neighborhood Watch

Ted Sheckler
Monster Rain
Premium
join:2009-01-17
00000
kudos:3

Re: Bandwidth addict

Holy crap! What are you transferring?

JohnQPublic
Premium
join:2002-03-22
Xanadu
said by NetWatchMan:

Got "the call" in Feb from Comcast...I promised to do better.

Mar: 444GB (so far)

I'm trying to ween my bandwidth addiction but it's HAAARD.
That will teach you to watch what you wish for, Lawrence.

Still no usage meter for me in central Palm Beach County. FTW.
OwlSaver
OwlSaver
Premium
join:2005-01-30
Berwyn, PA

This is one more reason to not switch back to Comcast

I previously had Comcast and now have Verizon FiOS. There is no way I would switch from a cap free service to a capped service. Even if I don't go over, the risk that I might is enough to keep me away. For now, I am sticking with FiOS.

ViviTheMage
vivi
Premium
join:2002-10-28
Minneapolis, MN

haha

Shit ... 800GB transferred so far, LOL

crapcast

@comcast.net

250GB is a joke

I ditched cable TV after the promotion period and download and stream all my movies and games

Jan 331GB
Feb 326GB
March 216GB month is not ever yet

No call yet. 250GB is what comcast will let you use. However, if you go over 250GB but stay below the 1% of nations top downloaders you still should be ok.

lkviewguy

join:2004-02-13
Chicago, IL

MI?

why is Michigan always left out of everything? No upgraded speeds in years, no meter, no nota.
shooks20

join:2009-01-29
West Bloomfield, MI

Re: MI?

said by lkviewguy:

why is Michigan always left out of everything? No upgraded speeds in years, no meter, no nota.
Seriously, this is annoying. We get nothing.

Bach
I get Bached down but I get up again
Premium
join:2002-02-16
Flint, MI

Re: MI?

Just got an email from Comcast late last night (4/1) that the usage meter is available for Michigan.

Also includes instructions on where to go to get the usage counters.

Tested, works.

Abba29

@comcast.net
Fix the Lions and we'll let you back into the Union!

nukem419

@comcast.net

ha

350 GB jan, 200 GB feb, 260 GB so far for march. I've made an effort to curb my downloading over the last few months also.

guess I will just have to either flash a 3.0 modem or get a commercial account if i don't want to get hit with the ban hammer.

When i signed up for service 2 1/2 years ago I was under the impression that i was allowed to use the bandwidth that I was given. why in the hell did they sell me a 30 mbs downlink if their system can't handle it.

any way fuck them. I wonder how much of a strain a 3.0 in 8 channel mode will be on their system when i leave 20 torrents on full throttle 24/7 a couple hundred GB's will be laughable in comparison.

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