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Comcast User Charged $2 To Stop Junk Mail
Adventures in nickel and diming continue...
Last Summer, Comcast started charging customers in many markets an additional $1.99 fee if they wanted to pay their bill at the local Comcast office. Last January, they started charging users $4 if they wanted to speak to a live human being on the phone to pay their bill. Now, the Consumerist claims they've found another way to make a profit: charging users a $1.99 "change of service" fee if you want the company to stop sending you junk mail:
quote:
I noticed a $1.99 "change of service" charge on my most recent Comcast bill. During an online chat, a Comcast rep explained the source of the fee: "It looks like on 2/5/08 you contacted us and requested to have all direct mailers stopped on your account. There is a one time "Change of service" fee associated with making that change on the account." I had in fact called Comcast a few weeks earlier and asked them to stop sending me anything except a monthly bill. They were happy to do so, but had not told me that they would try and stick me for $2. They rep removed the fee from my bill.
We've fired off an inquiry to Comcast to see if this is standard practice or a billing error.

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beerbum
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join:2000-05-06
behind you..
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beerbum

Premium Member

So..

at least when you call to make a change they don't automatically extend your contract for another 2 years..

I have come to the conclusion that here at DSLR, All Cable/DSL/Telco/News/Business/ISP are evil..

The only thing good is pirating music & video via file-shares..