 redhatnation
Premium
join:2005-06-02
Woodbridge, VA |  Too funny
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TK Junk Mail
Go ahead, make my day
Premium
join:2002-03-03
Margate City, NJ
clubs:
 ·Comcast
| Re: Too funny said by redhatnation  :That can't be right. Not even Comcast would stoop so low. And who says it is even true. Because it is in the Consumerist? - with no proof provided at all. No scan of the bill; no comment from Comcast, etc. It is truly pathetic what passes for journalism today.
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My BLOG .. .. Internet News .. .. My Web Page | |
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| | redhatnation
Premium
join:2005-06-02
Woodbridge, VA
·Comcast
 ·Verizon Online DSL
| Re: Too funny said by TK Junk Mail :said by redhatnation :That can't be right. Not even Comcast would stoop so low. And who says it is even true. Because it is in the Consumerist? - with no proof provided at all. No scan of the bill; no comment from Comcast, etc. It is truly pathetic what passes for journalism today. It does sound like piling on. The other fees listed sound appropriate. People cost money. | |
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S_engineer
join:2007-05-16
Chicago, IL
| Re: Too funny said by redhatnation :said by TK Junk Mail :said by redhatnation :That can't be right. Not even Comcast would stoop so low. And who says it is even true. Because it is in the Consumerist? - with no proof provided at all. No scan of the bill; no comment from Comcast, etc. It is truly pathetic what passes for journalism today. It does sound like piling on. The other fees listed sound appropriate. People cost money. People cost money???? This should be integrated into your business plan. Charging for live contact should be expected, not a luxery. For someone like me that works alot of hours, I don't have time to sit on an automated system. These systems are not only insulting, but they try to be everything to everybody, which makes them useful to noone.
When people give you rotten service, you sir deserve it. And the next time they do, remember "people cost money"! | |
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| | | | redhatnation
Premium
join:2005-06-02
Woodbridge, VA
·Comcast
·Verizon Online DSL
| Re: Too funny said by S_engineer :People cost money???? This should be integrated into your business plan. Charging for live contact should be expected, not a luxery. For someone like me that works alot of hours, I don't have time to sit on an automated system. These systems are not only insulting, but they try to be everything to everybody, which makes them useful to noone. When people give you rotten service, you sir deserve it. And the next time they do, remember "people cost money"! Wait a minute...You'd rather force everybody to pay for a contact method or method of payment because you are too lazy to use the many automated tools available to you?
Try a check, a stamp, and an envelope. | |
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MadMANN
Premium
join:2005-08-19
·Comcast
| said by S_engineer :People cost money???? This should be integrated into your business plan. Then you'd complain about the rate increase that cite operational costs as a reason.
Charging for live contact should be expected, not a luxery. For someone like me that works alot of hours, I don't have time to sit on an automated system. The quickest method for you would be to send it in the mail. Takes about a minute to write out a check, put a stamp on it, and drop it in your mailbox. Or would that still be a problem because you have to pay for the stamp? Actually, if you go for auto-pay, your precious time would never be used for paying the bill at all and is free to boot.
Futhermore, the live contact of which you speak is only chargeable when you take a live person out of the loop that could be taking sales calls or helping a customer that has a question, service issue, or concern. In other words, for a representative to do for you what you could do on your own, it costs time and money.
These systems are not only insulting, but they try to be everything to everybody, which makes them useful to noone.
You are one person. Thousands and thousands of people find it very useful. It would suffice to say that you do not speak for everyone. There are multiple ways of paying your bills out there and they cater to as many people as possible. It really does baffle the mind how people can have so many options, yet still complain. And unless you work 24/7 it is possible to set aside 3 minutes to push a few numbers on your phone's keypad for free. | |
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dnoyeB
Ferrous Phallus
join:2000-10-09
Southfield, MI
| Re: Too funny Speaks for me. Comcast should pay me for sitting on their automated phone for an hour just to get someone to talk to.
Furthermore, your whole prospect is whack. You suggest that anything that cost Comcast money should be met with a direct fee to the customer? Thus, Comcast should do nothing but make pure profit.
There was a day when customer service is what got you customers. When you have a monopoly not only do you provide poor service, but you charge for it.
And you think this is cool!?
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dnoyeB
"Then said I, Wisdom [is] better than strength: nevertheless the poor man's wisdom [is] despised, and his words are not heard. " Ecclesiastes 9:16
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MemphisPCGuy
Senior Systems Engineer
Premium
join:2004-05-09
Memphis, TN
edit:
February 29th, @11:13AM
| Double Post - grr | |
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| | redhatnation
Premium
join:2005-06-02
Woodbridge, VA
·Comcast
·Verizon Online DSL
| Re: Too funny said by MemphisPCGuy :Anytime I call comacast and try to add things I am told how much the change will be and they even talk me out of it usually :0 Seems as a former Time Warner customer I am in a special price bracket .. so tying to add say, Starz HD would actually explode my package and increase by like $65  For every good story, I'm sure someone will have a bad story. The nature of customer service. I once had to call back three times to get a rep who would listen and not try to bilk me for a bogus install charge.
That being said, the programming deal they provided is insane. | |
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Skeedatl
Ah, push it - push it real good
Premium
join:2007-12-26
The Cloud | Wow... ...just...
wow.... | |
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DaveNJ
No Fear
join:1999-09-01
New Jersey
edit:
February 29th, @09:44AM
| comcast wonders why people hate them ? This is just another reason people cant stand comcast, Talk about bad PR. | |
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gaforces
United We Stand, Divided We Fall
join:2002-04-07
Santa Cruz, CA
·Cruzio Internet
| Re: comcast wonders why people hate them ? said by DaveNJ :This is just another reason people cant stand comcast, Talk about bad PR. Yep, and another reason to not even consider ordering their service.
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Vista ~ Less functional every day! | |
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| | battleop
join:2005-09-28
00000 | Re: comcast wonders why people hate them ? Queue the "But it's our only choice, whan whan whan..." | |
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gaforces
United We Stand, Divided We Fall
join:2002-04-07
Santa Cruz, CA
·Cruzio Internet
edit:
February 29th, @10:49AM
| Re: comcast wonders why people hate them ? But we know better, don't we? All ye have to do is use the tools here to find service if you think it's your only choice.
»/search
And OTA HDTV keeps getting more channels ...
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Vista ~ Less functional every day! | |
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trebzon
join:2001-09-03
Grandville, MI
·AT&T Yahoo
| said by gaforces :said by DaveNJ :This is just another reason people cant stand comcast, Talk about bad PR. Yep, and another reason to not even consider ordering their service. I understand but what is the alternative. Lets take my local market for instance.
1. Comcast - Expensive and see examples above - no
2. Dial-up - Get real. - no
3. Dish - Slow and expensive - no
4. at&t - Cheaper but a bit slower. Also as bad if not worse customer satisfaction. - yes by default.
The fact is there is only competition of sorts. You get competition by method not by real competition. I should be able to choose from multiple phone or cable companies. That is the only competition that will improve service. | |
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| quatrix
join:2005-02-11
Davie, FL
| said by DaveNJ :This is just another reason people cant stand comcast, Talk about bad PR. I like them better for it. Charging clueless people for wasting paper by having bills mailed when everything can be done online? Sounds good to me. | |
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DaveNJ
No Fear
join:1999-09-01
New Jersey
·Patriot Media
 ·Cingular Wireless
·Verizon Online DSL
| Re: comcast wonders why people hate them ? said by quatrix :said by DaveNJ :This is just another reason people cant stand comcast, Talk about bad PR. I like them better for it. Charging clueless people for wasting paper by having bills mailed when everything can be done online? Sounds good to me. Wait, isnt it comcast, who is putting useless paper inserts, not the customer. What if a customer doesnt have or want internet access ?
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“Say no to fear. Don’t let anxiety crush your life. Live life free and unfettered.”
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | This just in... It's just a placeholder in your bill under the real fee shows up. | |
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kalphearion
In nomine Patri
Premium
join:2003-11-08
Denver, CO
clubs:
·Comcast
| Whaaaaa Go dig in your couch for it, I bet you come out with more than two dollars.
All Comcast is doing is charging a convenience fee. Most all companies do it, and if you owned a company where you had to spend more money on wasted man hours because people refused to mail a check or pay online, you would charge fees also. | |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | Re: Whaaaaa How does that have anything to do with asking to not have random crap sent with your bill? | |
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kalphearion
In nomine Patri
Premium
join:2003-11-08
Denver, CO
clubs:
·Comcast
| Re: Whaaaaa My post was leaning more towards the side of fee's Comcast charges in general. As far as being charged 1.99 to not have Comcast "junk" mail sent to you, I can guess it is the fact that they have to process it through their system.
Either way, why bitch and moan about two dollars?
They ONLY problem I see here is that Comcast didn't say anything about it, and that is not right. They should be explaining these fees at the time of the call. | |
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kalphearion
In nomine Patri
Premium
join:2003-11-08
Denver, CO
clubs:
·Comcast
| Re: Whaaaaa Removing flyer's from the bill envelope is not standard, so you have to pay to get that. Seems fair to me.
I have a very simple fix for all of this. Go paperless. Doesn't cost you a dime and you don't have to worry about junk flyer's with your bill. | |
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Sabre
Di relung hatiku bernyanyi bidadari
join:2005-05-17
·Comcast
| Re: Whaaaaa said by kalphearion :I have a very simple fix for all of this. Go paperless. Unfortunately, Comcast doesn't offer a paperless option. (Not in MD, anyway; it seemed to me from what I could see that it's not available anywhere, though I can't verify that.) Shame, really, that's the only bill I still have to get in the mail.
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With all its sham, drudgery, and broken dreams, it is still a beautiful world.
Save American Soccer - Stop the MLS! | |
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RadioDoc
Sortofadog
Premium,ExMod 2000-03
join:2000-05-11
Chicago, IL | Re: Whaaaaa They don't offer a recurring credit card payment option, either. Authorizing bank account direct withdrawl is out of the question considering their customer non-service.
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Toolmaster of La Grange. | |
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comcast tech
@sbcglobal.net
| Every comcast customer has the option of paperless billing providing you have internet with them. It's simple, but you have to actually spend a couple of minutes of your precious time to do it. Simply log into your comcast account, go to billing and select the option to go paperless. As to rest of the people moaning and complaining about the billing/cost of having cable, do some research. It costs a massive amount of money to operate a cable company, especially with all the services comcast provides. For example; A network switch/router that provides your internet and that ONE head-end uses (more than 1 in a more populated area) costs in the ballpark of $10,000.00. Yes Ten Thousand Dollars. Now multiply that by how many head-ends? Customer service problems are an issue with any company! I'm a comcast service tech, and I won't argue the fact that our customer service reps leave a lot of room for improvement. I've had to deal with them myself and you'll never get an argument from me about them! To sum things up, for every 1 person who hates comcast, there's 8 others who love comcast. Cable prices will continue to increase, along with phone, satellite, gas, electric, anything and everything associated with living. Cable gets the worst bad mouthing because it's a luxury to have, not critical to survive. Learn to live with it! Try and be patient with those of us who work in this industry. Most of us do care about our job and have higher work ethics unlike the few morons who some of you have had to deal with. | |
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quetwo
That VoIP Guy
Premium
join:2004-09-04
East Lansing, MI | This is not about the adverts stuffed in your bill. This is about the 2x weekly Comcast mailers advertising for phone or internet service. Postcards, mostly. | |
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join:2006-11-02
Minneapolis, MN
| Re: Whaaaaa Bulk mailings are not part of Comcast "service" and thus should not be in any way subject to a "change of service fee". I don't like the change of service fee that seems to be common to many providers these days, but we're not talking at all about anything related to the service they subscribe to, in this case. | |
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| | | | | | TheTony
join:2006-11-02
Minneapolis, MN
| Bulk mailings are not part of Comcast "service" and thus should not be in any way subject to a "change of service fee". I don't like the change of service fee that seems to be common to many providers these days, but we're not talking at all about anything related to the service they subscribe to, in this case. | |
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simplybewtful
@comcast.net | thank you, by know everyone in the world should have them at least you would think with all the advertistments they send. And i know because i deliver them..  | |
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bbrkdub
join:2001-10-03
Sterling, VA
·Comcast
edit:
February 29th, @03:15PM
| said by kalphearion :My post was leaning more towards the side of fee's Comcast charges in general. As far as being charged 1.99 to not have Comcast "junk" mail sent to you, I can guess it is the fact that they have to process it through their system. This sets up a very bad situation for customers. So we now have to pay to *stop* receiving unsolicited mail, the mail they're allowed to send for free *and* write off for taxes. That doesn't seem fair at all.
If that does seem fair to you, then why not allow spammers to do the same?
said by kalphearion :Either way, why bitch and moan about two dollars? I don't think they're complaining about the cost (but there is the phrase "nickel and dime you to death"), but it's the principle. That being said, I know I would "bitch" about it if I see it on my Comcast bill.
said by kalphearion :They ONLY problem I see here is that Comcast didn't say anything about it, and that is not right. They should be explaining these fees at the time of the call. That's not the only problem I see with this, but I agree, and they can at least do that.
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Titus Pullo
I came, I saw, I slept
join:2004-06-26
·Embarq
| said by kalphearion :Either way, why bitch and moan about two dollars? The obvious reply to that logic is "where does it stop?"
How many 'two dollar' charges does one endure before they bitch and moan?
Two bucks here, two bucks there; pretty soon we're talking money.
People are waking up to inflation and stagnant wages, and that's going to equate to luxuries (I love when the sword cuts both ways!) being cut. And that's when Comcast has their turn at "why bitch and moan about $$.$$" x the number of subs dropping services and service. PR problems will be the last of their worries.
I say to people who tell others to stop "bitching and moaning" to please purchase as much stock in these companies as you can afford. Use your savings if need be.
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spewak
Kiss It, Kiss It Real Good
Premium
join:2001-08-07
Elk Grove, CA
·SureWest Internet
·FrontierNet Intern..
| Re: Whaaaaa said by Titus Pullo :said by kalphearion :Either way, why bitch and moan about two dollars? The obvious reply to that logic is "where does it stop?" How many 'two dollar' charges does one endure before they bitch and moan? Two bucks here, two bucks there; pretty soon we're talking money. People are waking up to inflation and stagnant wages, and that's going to equate to luxuries (I love when the sword cuts both ways!) being cut. And that's when Comcast has their turn at "why bitch and moan about $$.$$" x the number of subs dropping services and service. PR problems will be the last of their worries. I say to people who tell others to stop "bitching and moaning" to please purchase as much stock in these companies as you can afford. Use your savings if need be. -- So true. The charges that show up on your bill are small, incremental, but when factored in with everything else going up and being "fee'ed" to distraction is just not palatable for alot of the consumers out there. There are always those posters who think it is no big deal. Just go paperless they say, what's two dollars they say. Wait until you see what is around the corner. Sooner or later those fees are going to creep into something that you will find to be not palatable at all and then we will see you back here bitching and moaning.
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The weekend is here, grab a can of beer! | |
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Davebo_
join:2002-11-19
Canada | Stupidest post of 2008 (so far!)
Unbelievable....  | |
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N3OGH
They both suck, we're so screwed
Premium
join:2003-11-11
Philly burbs
·Verizon Online DSL
| It's not even that.
It's asking them to stop sending junk mail, not stuffers in the regular bill.
I'm sick of getting junk mail from Comcast too, but soon enough I'll be dropping their overpriced service for DirecTV or Fios.
I'm even considering go without all together, or at least dropping back to basic cable until Fios TV comes through.
All I really watch is FNC, CNN, CNNH, TDC, and the Hitler channel anyway.
Oh, and the weather channel. Those weather babes are hot....
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Petty people are disproportionably corrupted by petty power… | |
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RadioDoc
Sortofadog
Premium,ExMod 2000-03
join:2000-05-11
Chicago, IL | Re: Whaaaaa Once you cancel you will be absolutely inundated with Comcast junk mail begging you to come back...
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Toolmaster of La Grange. | |
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tooFarFromTheT
@signaturetoyota.com | Re: Whaaaaa I switched to Comcast Digital Voice 3 months ago and have been getting junk mail from T ever since, begging me to come back. The ironic part is that they are also trying to sell me DSL that isn't even available in my neighborhood. | |
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Dezbend
Premium,MVM
join:2001-04-20
| Maybe it is a waste of company resources - but it is a cost of doing business (companies doing direct marketing are required to have an opt-out method). The cost should be absorbed in the revenue generated by the direct marketing, not as a deterrent to opting out.
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DSLr Mafia Member. | |
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Rick
Premium,MVM
join:2001-02-06
Waterbury, CT
clubs:
| Whew.. Talk about a slow news day here at bbr.
A 1.99 change of service fee (which it seems to me would apply to exactly that..a change of service no matter what it is)
now makes BBR headlines.
And..one that "The rep removed the fee from my bill." anyway.
Folks...get USED to it. No matter who the provider...they ALL nickel and dime us to death on these kinds of things and anything involving HUMANS these days doing something costs these companies big money..and they pass it along.
Welcome..to business 101.
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The Coyote captured the RR! Roadrunner Rick is now Comcastic! | |
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wruckman
Ruckman.net
join:2007-10-25
Northwood, OH | Comcastic The land of the Free, not the land of the Fee. That's just Comcasic! | |
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JSRoman
Premium
join:2005-03-10
Callahan, FL | They rep removed the fee from my bill. . | |
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Nightshade
Beware the Blue Rabbit
Premium
join:2002-05-26
Salem, OR
edit:
February 29th, @01:12PM
| Re: They rep removed the fee from my bill. said by dualsub2006 :What's your point? So this person paid attention to their bill, noticed the fee and called to complain. How many people will pay it without looking at it and get fleeced out of that $2? Exactly. I am sure if enough people would pay attention to their bill, rather than writing a check like a robot for whatever the bold amount says, the days of nickel and diming customers for silly and pointless charges will be over | |
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MoeDumb
"America Si, Obama No."
Premium
join:2002-09-23
Bronx, NY
| Error? We've fired off an inquiry to Comcast to see if this is standard practice or a billing error.
It's not an error; it's a billing feature 
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Who is Jesus? and Why it matters (to YOU).
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Comcast User Charged $2 To Stop Junk Mail
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