Comcast User Charged $2 To Stop Junk Mail Adventures in nickel and diming continue... Friday Feb 29 2008 09:37 EDT Last Summer, Comcast started charging customers in many markets an additional $1.99 fee if they wanted to pay their bill at the local Comcast office. Last January, they started charging users $4 if they wanted to speak to a live human being on the phone to pay their bill. Now, the Consumerist claims they've found another way to make a profit: charging users a $1.99 "change of service" fee if you want the company to stop sending you junk mail: quote: I noticed a $1.99 "change of service" charge on my most recent Comcast bill. During an online chat, a Comcast rep explained the source of the fee: "It looks like on 2/5/08 you contacted us and requested to have all direct mailers stopped on your account. There is a one time "Change of service" fee associated with making that change on the account." I had in fact called Comcast a few weeks earlier and asked them to stop sending me anything except a monthly bill. They were happy to do so, but had not told me that they would try and stick me for $2. They rep removed the fee from my bill.
We've fired off an inquiry to Comcast to see if this is standard practice or a billing error. |
beerbum Premium Member join:2000-05-06 behind you.. Motorola MB8600 ARRIS TG862 Asus RT-AC5300
2 recommendations |
beerbum
Premium Member
2008-Feb-29 10:41 am
So..at least when you call to make a change they don't automatically extend your contract for another 2 years..
I have come to the conclusion that here at DSLR, All Cable/DSL/Telco/News/Business/ISP are evil..
The only thing good is pirating music & video via file-shares.. | |
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