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Comcast User Charged $2 To Stop Junk Mail
Adventures in nickel and diming continue...
by Karl Bode 09:37AM Friday Feb 29 2008
Last Summer, Comcast started charging customers in many markets an additional $1.99 fee if they wanted to pay their bill at the local Comcast office. Last January, they started charging users $4 if they wanted to speak to a live human being on the phone to pay their bill. Now, the Consumerist claims they've found another way to make a profit: charging users a $1.99 "change of service" fee if you want the company to stop sending you junk mail:
quote:
I noticed a $1.99 "change of service" charge on my most recent Comcast bill. During an online chat, a Comcast rep explained the source of the fee: "It looks like on 2/5/08 you contacted us and requested to have all direct mailers stopped on your account. There is a one time "Change of service" fee associated with making that change on the account." I had in fact called Comcast a few weeks earlier and asked them to stop sending me anything except a monthly bill. They were happy to do so, but had not told me that they would try and stick me for $2. They rep removed the fee from my bill.
We've fired off an inquiry to Comcast to see if this is standard practice or a billing error.


115 comments .. click to read

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Titus
Mr Gradenko

join:2004-06-26
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reply to ptrowski

Re: Whew..

said by ptrowski:

said by Rick:

Talk about a slow news day here at bbr.

Folks...get USED to it. No matter who the provider...they ALL nickel and dime us to death on these kinds of things and anything involving HUMANS these days doing something costs these companies big money..and they pass it along.

Welcome..to business 101.
Can I pay $2.00 to not hear you spin every negative thing Comcast does into a supposed positive one?
You'd go broke
--


ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
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6 recommendations

reply to Rick
said by Rick:

Talk about a slow news day here at bbr.

A 1.99 change of service fee (which it seems to me would apply to exactly that..a change of service no matter what it is)
now makes BBR headlines.

And..one that "The rep removed the fee from my bill." anyway.

Folks...get USED to it. No matter who the provider...they ALL nickel and dime us to death on these kinds of things and anything involving HUMANS these days doing something costs these companies big money..and they pass it along.

Welcome..to business 101.
Can I pay $2.00 to not hear you spin every negative thing Comcast does into a supposed positive one?


beerbum
Premium
join:2000-05-06
Reading, PA
kudos:1
Reviews:
·Comcast

2 recommendations

So..

at least when you call to make a change they don't automatically extend your contract for another 2 years..

I have come to the conclusion that here at DSLR, All Cable/DSL/Telco/News/Business/ISP are evil..

The only thing good is pirating music & video via file-shares..
--
I finally got my shit together. So now I've got a great, big pile of shit.


RadioDoc
Premium,ExMod 2000-03
join:2000-05-11
La Grange, IL
kudos:2

2 recommendations

reply to Rick

Re: Whew..

How could this possibly be a 'change of service' when unsolicited commercial postal mail is hardly a "service" anyone contracts with a cable company for? That is idiotic.
--
Toolmaster of La Grange.