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story category Comcast: Verizon Can Dish It Out But Can't Take It
Both sides 'outraged' over other side's TV ads...
04:18PM Friday Jun 12 2009 by Karl Bode
tags: competition · business · cable
Verizon and Comcast have been fighting for most of the week after Verizon attacked Comcast for a series of ads that take aim at FiOSTV's HD lineup, and FiOS installation, which Comcast claims "take hours and can involve digging up your lawn with heavy construction equipment." After Verizon spent much of the week complaining about the ads, Comcast fired back. "Verizon’s been running a negative campaign against Comcast for years and its response to our campaign shows that they can dish it out but they can’t take it," insists Comcast representative Jennifer Khoury.

Related:
  1. Verizon Won't 'Slavishly Satisfy' You With 100 Mbps FiOS
  2. WSJ Thinks Verizon Could Buy DirecTV
  3. Who Knew? Home-Rolled Fiber Lowers Cable Rates
  4. Cable Industry: Shucks, Guess Nobody Wants CableCARDs
  5. Insider: Time Warner DOCSIS 3.0 Hits Upstate NY Soon
  6. Insight To Launch 30 Mbps Service
  7. A La Carte Cable Antitrust Suit Dismissed
  8. Comcast Internet Video Launching Before Year End
Forums » Comcast: Verizon Can Dish It Out But Can't Take It
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vpoko
Premium
join:2003-07-03
Jamaica Plain, MA

What I want to know is...

Why doesn't Verizon just buy Comcast, or vice versa, and problem solved? It's only a matter of time.
openbox9

join:2004-01-26
Alexandria, VA

Re: What I want to know is...

Since they are sole competition in many markets, my guess is that the FTC and DOJ would never allow it.

vpoko
Premium
join:2003-07-03
Jamaica Plain, MA

Re: What I want to know is...

said by openbox9 See Profile :

Since they are sole competition in many markets, my guess is that the FTC and DOJ would never allow it.
We all desperately hope that's the case, but it all depends on who's contibuting to who's campaign.
openbox9

join:2004-01-26
Alexandria, VA

Re: What I want to know is...

I doubt campaign contributions have much play. It's sad how many people have become so cynical towards our government.

TK Junk Mail
Go ahead, make my day

join:2006-07-30
Ocean Gate, NJ

Re: What I want to know is...

You never stopped to ask yourself why?
openbox9

join:2004-01-26
Alexandria, VA

Re: What I want to know is...

I ask myself why all of the time about many things what are you referring to specifically?
RayW
Premium
join:2001-09-01
Layton, UT
clubs:
·XMission

said by openbox9 See Profile :

I doubt campaign contributions have much play. It's sad how many people have become so cynical towards our government.
Well, folks like QWEST and COMCAST have bought state level politicians to pass laws preventing the people from creating local level networks. Hollywood and their cousins have paid lots of money to various politicians for various things like copyrights that now outlive the writer and their descendants (not that the bulk of the copyright money goes to them).

There are many more items and it is not just areas like Chicago, New York and New Orleans now..

Maybe that is why?
--
I am not lost, I find myself every time.
openbox9

join:2004-01-26
Alexandria, VA

Re: What I want to know is...

References?
sonicmerlin

join:2009-05-24
Cleveland, OH

Re: What I want to know is...

Asking references for what is mostly common knowledge or is easily looked up yourself is rather silly.
openbox9

join:2004-01-26
Alexandria, VA

Re: What I want to know is...

Making conjecture is silly as well.
RayW
Premium
join:2001-09-01
Layton, UT
clubs:

Re: What I want to know is...

Go look it up troll, it has been posted many times since that happened. I will even give you a STRONG! hint in case you are legit, Senator Bill Hickman of St. George.
--
I am not lost, I find myself every time.
openbox9

join:2004-01-26
Alexandria, VA

Re: What I want to know is...

Now that wasn't that hard now was it? Name calling aside, thank you for the hint at a reference.
RayW
Premium
join:2001-09-01
Layton, UT
clubs:
·XMission

Re: What I want to know is...

said by openbox9 See Profile :

Now that wasn't that hard now was it? Name calling aside, thank you for the hint at a reference.
You give a troll message, you get called one. Glad my two second search helped you.
--
I am not lost, I find myself every time.

SSidlov
Other Things On My Mind
Premium
join:2000-03-03
Pompton Lakes, NJ
·Optimum Online
·Cingular Wireless

in NJ, Verizon got a law passed that bypassed local negotiations and allowed them to cherry pick the state as they wished. Oh, they tossed in a couple 'middle-lower' income neighborhoods but most of the 'poorer' and by that I mean below $50K will be YEARS before FIOS comes in, and that's in the most heavily populated region of the US.

»www.satelliteguys.us/live-indust···ise.html
--
»www.Warpstock.org

vpoko
Premium
join:2003-07-03
Jamaica Plain, MA
Do I misunderstand, or are you saying there's no connection between money, politics, and regulatory decisions?

mod_wastrel

join:2008-03-28
Vericast?

Cheese
Premium
join:2003-10-26
Naples, FL
clubs:

Re: What I want to know is...

said by mod_wastrel See Profile :

Vericast?
Comrizon

W7PSK
Just Me

join:2000-12-04
Everett, WA
Why does the term CAT fight come to mind.

nascar

join:2000-02-28
Verona, NJ
·Verizon FIOS
·Comcast

Why would Verizon buy a piece of Crap?

said by vpoko See Profile :

Why doesn't Verizon just buy Comcast, or vice versa, and problem solved? It's only a matter of time.

wifi4milez
Big Russ, 1918 to 2008. Rest in Peace

join:2004-08-07
New York, NY

The ad is at least partially true

I live in an apartment so I (obviously) dont have a lawn, but my Verizon FIOS install did take hours. In fact, it took over 5 hours.
soothsayer15

join:2002-03-01
Irving, TX

Re: The ad is at least partially true

said by wifi4milez See Profile :

I live in an apartment so I (obviously) dont have a lawn, but my Verizon FIOS install did take hours. In fact, it took over 5 hours.
I live in an apartment and my installation took an hour and a half. I don't understand why some of you guys can not grasp the concept that your experience may actually differ from other people.

In telecommunications, your experience has more to do with the PEOPLE managing your network locally rather than than who the ISP is. But so many people know so little about telecommunications, they just make assumptions and believe what they want to hear. Any install can go bad or take a long time for numerous reasons be it DirecTV, Comcast, Verizon, or whoever.

wifi4milez
Big Russ, 1918 to 2008. Rest in Peace

join:2004-08-07
New York, NY
·Verizon FIOS
·Sprint Mobile Broa..
·RoadRunner Cable
·BroadVoice

Re: The ad is at least partially true

said by soothsayer15 See Profile :

I live in an apartment and my installation took an hour and a half. I don't understand why some of you guys can not grasp the concept that your experience may actually differ from other people.
What does that have to do with anything? While some people (such as yourself) might have had a quick install, its a documented fact that FIOS usually takes a few hours to complete. I personally wasnt saying anything negative about it either, I was just describing my experience. The day before the install, they (FIOS tech support) even called and told me to set aside "up to 8 hours" for the entire install process. I kind of laughed when they said that, but it turned out to be pretty darn close.

said by soothsayer15 See Profile :

In telecommunications, your experience has more to do with the PEOPLE managing your network locally rather than than who the ISP is. But so many people know so little about telecommunications, they just make assumptions and believe what they want to hear. Any install can go bad or take a long time for numerous reasons be it DirecTV, Comcast, Verizon, or whoever.
To be honest, I have probably worked in telecom for more years than you have been alive. FIOS is known in the industry for having a lengthy install process, you experience was the exception to the rule.
--
D-Day; If you can read this thank a soldier
-The United States of America-

fiberguy
My views are my own.
Premium
join:2005-05-20

Re: The ad is at least partially true

And as someone that has done Comcast installs too, I can tell you that I've been at homes upwards of 8 hours as well.

Like it was said, the experience differs upon factors of the individual dwelling.

wifi4milez
Big Russ, 1918 to 2008. Rest in Peace

join:2004-08-07
New York, NY
·Verizon FIOS
·Sprint Mobile Broa..
·RoadRunner Cable
·BroadVoice

Re: The ad is at least partially true

said by fiberguy See Profile :

And as someone that has done Comcast installs too, I can tell you that I've been at homes upwards of 8 hours as well.

Like it was said, the experience differs upon factors of the individual dwelling.
I dont disagree, however its pretty well documented that FIOS installs 'generally' take much longer than others. There are of course exceptions, however generally speaking be prepared to hang around for a while if you order FIOS.
--
D-Day; If you can read this thank a soldier
-The United States of America-

ITALIAN926

join:2003-08-16
Stratford, CT
Who gives a crap how long it takes.. if you cant set aside the time, dont order it. Seriously... people. People never stay home all day? My god.

wifi4milez
Big Russ, 1918 to 2008. Rest in Peace

join:2004-08-07
New York, NY
·Verizon FIOS
·Sprint Mobile Broa..
·RoadRunner Cable
·BroadVoice

Re: The ad is at least partially true

said by ITALIAN926 See Profile :

Who gives a crap how long it takes.. if you cant set aside the time, dont order it. Seriously... people. People never stay home all day? My god.
I think you are missing the point. Nobody is complaining about how long it takes. We are all simply discussing that FIOS takes longer to install than most other services. Thats all thats going on here.....
--
D-Day; If you can read this thank a soldier
-The United States of America-

PittsPgh

join:2003-08-21
Pittsburgh, PA

Re: The ad is at least partially true

said by wifi4milez See Profile :

said by ITALIAN926 See Profile :

Who gives a crap how long it takes.. if you cant set aside the time, dont order it. Seriously... people. People never stay home all day? My god.
I think you are missing the point. Nobody is complaining about how long it takes. We are all simply discussing that FIOS takes longer to install than most other services. Thats all thats going on here.....
Yea it's going to take longer to install when you have to start from scratch.
Same would be for cable also if they started from scratch.
apollo80

join:2002-01-31
Richmond, VA

Re: The ad is at least partially true


Yea it's going to take longer to install when you have to start from scratch.
Same would be for cable also if they started from scratch.
Exactly!

Not only that, I will say this as a former Comcast customer that went to Verizon...it was WORTH THE WAIT!

(My install was 3 1/2 hours, and would have only been 3 hours, but I asked the tech to go through all of the wall jacks in the house because I had problems with some of them while using Comcast. He took the time to fix the two that were questionable and actually got a strong signal through them, unlike Comcast who didn't care when I had a tech show up and basically did nothing.)

That's another issue. At least Verizon seems to care, from what I see, about getting your setup working correctly. Comcast didn't seem to care, but again, that's MY personal experience, and I'm sure someone out here can say that Comcast did a good job for them, and Verizon didn't.
bemis

join:2008-07-18
Stoneham, MA
·Sprint Mobile Broa..
·Verizon FIOS
·Comcast
·RCN CABLE

said by wifi4milez See Profile :

I live in an apartment so I (obviously) dont have a lawn, but my Verizon FIOS install did take hours. In fact, it took over 5 hours.
6 hours for my FIOS install in my current apartment...

BUT ... considering that Comcast's tech's failed to show up during their scheduled 4-hour window for the first TWO! apartments I lived in, I can honestly say that I'd much rather spend 6 hours knowing there is a professional installing equipment vs. sitting there on my couch wondering if I just heard a van door slam or not.

Comcast installs are quick because the infrastructure is already in place--as FIOS becomes more common the install times will start to drop where hardware is already in place.

When I got my first cable modem installed in 1998 it wasn't quick, I believe it took about 3 hours because they had to re-run coax from the pole to the house, then through the basement to the back of the house and up an outside wall--when it was done it wasn't pretty, and I had holes punched through the side of the house in several places.

wifi4milez
Big Russ, 1918 to 2008. Rest in Peace

join:2004-08-07
New York, NY
·Verizon FIOS
·Sprint Mobile Broa..
·RoadRunner Cable
·BroadVoice

Re: The ad is at least partially true

said by bemis See Profile :

6 hours for my FIOS install in my current apartment...

BUT ... considering that Comcast's tech's failed to show up during their scheduled 4-hour window for the first TWO! apartments I lived in, I can honestly say that I'd much rather spend 6 hours knowing there is a professional installing equipment vs. sitting there on my couch wondering if I just heard a van door slam or not.
I had no problem with the length of time it took either, it was a little surprising however. As for TWC, I never really had much interaction with them (thankfully), as my service was rock solid for many years. I only switched to FIOS because it saved me a huge amount of money per month.
--
D-Day; If you can read this thank a soldier
-The United States of America-


JasonAnderson

@verizon.net
It takes hours to install but it is worth it. I love my Verizon HD service and 50/20 service.
JSRoman
Premium
join:2005-03-10
Callahan, FL

You got to admit

That Comcast ad with bulldozer tearing up yard is hilarious.
--
»www.seabee.navy.mil

See 9 replies to this post

actor90
Phillies 2008 World Champions
Premium
join:2003-07-21
L.E.H.T., NJ
·Comcast

Comcast has a point

Comcast has a valid point here. Verizon has been running extremely negative anti-cable ads in the north east for quite awhile. My response to Verizon is do you want some cheese with that whine?
--
My Blog on blogspot.com

cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN

Re: Comcast has a point

said by actor90 See Profile :

Comcast has a valid point here. Verizon has been running extremely negative anti-cable ads in the north east for quite awhile. My response to Verizon is do you want some cheese with that whine?
Do you have an example of one of the negative ads? I don't doubt that they run negative ads of the competition, but I haven't seen anything that is particularly negative. The commercials that I've seen around here are like this one where the FiOS guy is proclaiming that they have new subs but the cable guy is loosing the same customers. Yes it does paint cable in a non-positive light, but its at least factual...FiOS is gaining customers and many of those customers are coming from Comcast (or other incumbent cable companies). They haven't been using weasel marketing in my local ads (or at least I haven't been noticing them if they have)

The Comcast website had 5 Q&A claims.
- Claim 1was that after promotional pricing, FiOS is more expensive. FiOS's list prices are $48, $58, and $88 for 250, and 320 standard channels and for all standard+moviie packages. According to the Comcast list price for my address, the closest packages I can see is $56 for Digtial Starter (~125 channels), 71 for Digital Preferred (~145 channels), and $112 for Digital Premier (~145 channels + 4 movie networks). HD is an extra $7 too with Comcast. DVR pricing is a wash between the two.

Just going with advertised list prices, Verizon beats Comcast as far as I can see. I have seen nothing that indicates that Comcast has any better promos then Verizon does. In fact, Comcast listed promotions say 6 months while Verizon's price guarantees indicate 2 years. Both services I'm sure have some type of deal for customer retention at the end of their commitments...at least with my experience with both companies.

IMHO Verizon has a legitimate gripe about misleading advertising at minimum and an outright lie at maximum.

- Claim 2 may or may not be true. I'll give Comcast the benefit of the doubt and say that what they say may be true. Whoopdedo. I really don't care who has a bigger VOD library. I watch little of it. I bet I'm not in the minority in my viewing habits. If this is one of the primary differentiators between services, it's a weak argument.

I don't think Verizon has much of a claim one way or another here.

- Claim 3 regards HD quality and may or may not be true and it probably depends on the channel, the content, and the time. Which service recompresses their feeds more? Hint: it's not FiOS. There is documented and objective examples as to whose is better at least when the examples were taken.

Verizon may or may not have a claim.

- Claim 4 claims that FiOS customers can't watch 2 HD VOD feeds at the same time. That isn't the case. Verizon has a legitimate claim here.

- Claim 5 is that the install can take some time, they'll tear up your yard installing it, and you'll have a big router bolted to the outside of your house. Yes it may take some time. Or it might not. No heavy equipment was required in my yard for the actual installation aside from a small machine for burying the cable just under the surface of the ground...the exact same type of machine that was needed by Comcast when they previously ran a cable along the same route.

When they installed the main fiber lines in the easement in my backyard, there was a medium sized horizontal borer that was there for over a weekend. But then it was gone and there was little evidence that anything had been there aside from a spot of matted down grass that popped back up the next rain and a little bit of mud around an access box. Aerial service obviously doesn't have any of that. If Comcast wants to use the backbone installation as evidence, so be it. But then the phone companies get to use that if/when Comcast wants to redo their network...and that day will eventually come.

Finally, I don't have a big router bolted onto my house. I have an ONT, which really isn't all that big, right next to my power meter like most people around my parts. It's pretty nondescript and blends in with most decors. I don't think I've ever heard someone comment "OMG, what is that huge box on the side of your house?"

Verizon has a partial claim here.

Besides all the above, two wrongs don't make a right. If Comcast's best response is "They did it first", both companies are acting like 5 year olds.

actor90
Phillies 2008 World Champions
Premium
join:2003-07-21
L.E.H.T., NJ
·Comcast


3 edits

Re: Comcast has a point

said by cdru See Profile :

Do you have an example of one of the negative ads?
Well in one ad they show the sloppy out of shape cable installer stalking the FIOS installer. In another commercial they show the slovenly cable installer stealing food from the FIOS installer's refrigerator. Then there is the commercial where the cable installer is doing nothing but uninstalls while the FIOS guy is installing to each of those houses.

The only problem with that argument about cable doing nothing but performing uninstalls is that Verizon has cherry picked areas they are installing to, and the vast majority of areas that both Comcast and Verizon serve are not seeing FIOS now, and probably wont in the future if ever. Also, in areas where both are available not everyone is jumping over to FIOS, and some are actually going back to Comcast after one or two years. As far as Comcast's commercial claims about tedious long installs and huge complicated bills with numerous mistakes, this has been documented even in these forums. Search out all the posts about FIOS billing errors.

I would love to see FIOS competition in my town, there by giving me a choice of video, voice, and data providers. Till that happens, if ever, Comcast has the best service that blows Verizon DSL away. In Verizon DSL areas Comcast has gained many voice customers from Verizon and gained subscribers to their internet and video services.
--
My Blog on blogspot.com
mlundin

join:2001-03-27
Lawrence, KS
·Sunflower Broadband
·Comcast

In all fairness...

Attacking competition with baseless, misleading claims... really, what else does Comcast have at this point? They're getting killed all over in high speed internet, HD offerings, prices, customer service, etc., by Satellite, FiOS, and U-Verse. Seriously, if you have the option of FiOS or U-Verse, why on earth would you ever even consider Crapcast for anything? It's all too Craptastic... err... Comcrapstic.... ummm... something like that.

See 6 replies to this post
tmc8080

join:2004-04-24
Floral Park, NY

here's what I say!

SCREW THE ADS!! BEAT THE PRICE!! THAT'S REAL COMPETITION!! IF VERIZON WANTS TO COMPETE, THEN IT MUST LOWER IT'S BOTTOM LINE PRICE, JUST THAT SIMPLE! IF COMCAST WANTS TO KEEP IT'S BROADBAND CUSTOMERS, IT WILL ELIMINATE THE CAP POLICY AND OFFER COMPARABLE SERVICE, JUST THAT SIMPLE!

TV IS OVERRATED, OVERPRICED, AND LOSING ITS INTEGRITY AS A THIRD "PLAY--OR MORE TO THE POINT, PAY TO PLAY" DUE TO INCREASE IN BROADBAND SPEEDS!
myokitis

join:2004-06-19
Alexandria, VA

Re: here's what I say!

said by tmc8080 See Profile :

SCREW THE ADS!! BEAT THE PRICE!! THAT'S REAL COMPETITION!! IF VERIZON WANTS TO COMPETE . . .TV IS OVERRATED, OVERPRICED, AND LOSING ITS INTEGRITY AS A THIRD "PLAY--OR MORE TO THE POINT, PAY TO PLAY" DUE TO INCREASE IN BROADBAND SPEEDS!
Isn't there a rule against excessive use of caps on this board? If not, there should be.

mod_wastrel

join:2008-03-28

Re: here's what I say!

Yep... caps suck (pun intended).
bemis

join:2008-07-18
Stoneham, MA
·Sprint Mobile Broa..
·Verizon FIOS
·Comcast
·RCN CABLE

said by tmc8080 See Profile :

SCREW THE ADS!! BEAT THE PRICE!! THAT'S REAL COMPETITION!! IF VERIZON WANTS TO COMPETE, THEN IT MUST LOWER IT'S BOTTOM LINE PRICE, JUST THAT SIMPLE!
That's short sighted, "beating the price" is NOT always the answer when it comes to service.

The difference in a FIOS vs. Comcast installation is like night and day--the FIOS folks actually take time to perform a neat and tidy installation and show you had to use their equipment, they even help you go through the PC portion of the setup. Comcast does not do this, they send a third party non-Comcast contractor to your home who simply plugs in the equipment, and will maybe staple-gun a piece of coax around your door frame if you ask him nicely.

I'm willing to pay more for a service like FIOS that is more reliable (gives me the speeds they promise consistently) and provides better value (more channels, more on-demand, and more equipment and feature choices).

When it comes down to it I was paying a certain price for (2) DVRs plus internet with Comcast ... my Verizon bill is about $12 more per month (admittedly faster internet speeds) and I'm OK with that because I'm getting a better value.

If I'm bitching over $10-20 per month difference between the providers when the bill is over $100 per month no matter what then maybe I really need to take a hard look at my decision to have this stuff in the first place?

As to your complaint about TV, that's a different topic and has nothing to do specifically with Verizon or Comcast.
fiberguy
My views are my own.
Premium
join:2005-05-20

Funny.. so you think that they only compete on price huh? There IS something called "value" believe it or not. PRICE may be important to you, however, competition isn't about just price.

It's about offerings, availability of products, service, the experience, what you get for the money, how their services are packages, reputation, just to name a few.

What you just demonstrated is what is important to you.. however, MILLIONS disagree with you.. I hardly doubt TV is losing its integrity as a third product.. that's about as stupid as saying the sky is yellow.
sonicmerlin

join:2009-05-24
Cleveland, OH

Re: here's what I say!

Actually it is to power users. Most cable companies are deathly afraid of that trend spreading to everyone else. TWC themselves said so during their meeting with investors.

SYNACK
Just Firewall It
Premium,Mod
join:2001-03-05
Venice, CA
·Comcast Formerly ..

Host:
Networking
Virtual Private Ne..
Netgear
ZyXEL

Verizon actually promotes cable!

"Verizon’s been running a negative campaign against Comcast for year"

Not quite true, for example have a look at the "Cable vs. FIOS comparison table" on the Verizon website. It makes cable look 4x better than what the numbers should be for the quoted comparison speeds.

This table has been wrong at least since January. See also:
»Voodoo Math :)


R4M0N
Brazilian Soccer Ownz Joo

join:2000-10-04
Glen Allen, VA

Hey Comcast...

Next time you create an ad attacking the competition, don't choose a likable character to represent the other guy.

That FIOS guy in the comcast commercial is funny.

See 8 replies to this post

battleop

join:2005-09-28
00000

This article is worthless

Without a copy of the adds for us who are not in Verizon / Comcast to watch.

CRP
Comcast of Ocean County

join:2005-12-26
Brick, NJ

Re: This article is worthless

»www.comcast.com/getallthefacts/

fiosinstalls

@verizon.net

lol

I believe its up to the person, doing the install, if he/her is milking the clock! my fios, install took 6 hours, but i was at work the whole time! when i arrived home i walked into paradise, beautiful picture, and faster then comcast internet as promised.

only thing fios is lacking.... is nothing! happy camper tell something better comes along!

Voyager2K2

join:2001-10-04
Wayne, PA
·Verizon FIOS

Tearing up the Yard

Well my lovely neighbors (I live at the end of a 1/8 mile driveway which we own) cut Comcast's coax to us three times during their home construction not to mention our underground power lines.
Guess what. Big time digging to replace the lines all three times.
When FIOS was installed they had to cut through my neighbor's driveway and make it all ugly to run the fiber.
(Not really. I live in an affluent area and most people are really anal having masonry work at the start of their driveway. Sweet revenge in my book.)
Never lost DSL though. They only nicked the the underground phone line and we would only have problems with 60Mhz hum when it rained very hard.
All the lines were marked BTW. That's what happens when you use undocumented workers!

In_NM

@comcast.net

Re: Tearing up the Yard

All Verizon has to do is interview Comcast subscribers who refuse to rent the company's equipment. I'm speaking of cable cards -- the idea behind them is that all equipment (even the provider's) have to use them so the consumer has a choice to use 3rd party equipment like Tivo's. Comcast of course treats their own equipment differently and mates the equipment to the card before the customer ever sees it rather than have the same process for company owned and customer owned equipment. They make the process for customer owned equipment horrific.

This is the process which normally takes DAYS rather than hours. The installation itself is simple -- push a PCMCIA card in a slot -- no tools required -- so simple a cave-man could do it. The next step is also simple -- call a phone number and read off a number on a screen. That should be all that is required for the cable company to establish service with your equipment. Most Comcast centers require a truck roll for this simple process because they don't want to give you access to the phone number required and the charge for a truck roll is more than you would probably save by not having to pay the rental charge.

Since an appointment is required for a truck roll -- you have to take off from work for a half day waiting for them and the rest of the day watching them as they learn what must be done and find somebody at the company who knows how to correctly process such an order. Then there's the problem of arriving without the cards, the wrong cards, or broken cards. And processing the order wrong so you don't have access to all of the channels subscribed to. Or either reading the wrong number or having the person on the other end of the phone transcribe it wrong. Or simply having people on both sides of the phone who have no clue as to how to do a cable card order. I think the process took 3 truck rolls and 7-10 days to complete for my Comcast installation.

Maybe Verizon and Comcast each have issues with this process so don't want to bring it up but I know personally that is horrific with Comcast and it's not a unique situation based on the Tivo forums. I would have been happy with an installation that took hours rather than over a week to get proper service.

toups

join:2001-11-02
Boxborough, MA

Re: Tearing up the Yard

Although a fan of FIOS, they do not have the high ground here. They also require a truck roll and it takes a tech several hours. However, when he was finished he checked to see that everything worked, which it did.
biglittlewil

join:2009-04-02
Seattle, WA
Sorry for your experience but it's not the same in all markets. Here in the Seattle market you can pick up CC's at any cable store and slap them in yourself. Call up Comcast and have them pair them for you. That simple.

ScrewVerizon

@optonline.net

If Comcast had balls...

and every other cable company for that matter, they should attack Verizon for it's redlining. That would be a nice bitter pill for Verizon to swallow because it's a proven fact
Bob61571

join:2008-08-08
Washington, IL
·DIRECTV
·Verizon Online DSL


1 edit

Re: If Comcast had balls...

said by ScrewVerizon :

and every other cable company for that matter, they should attack Verizon for it's redlining. That would be a nice bitter pill for Verizon to swallow because it's a proven fact
1) How about redlining nearly an entire region of the US?
Midwest towns with Verizon FiOS: Michigan-Zero, Ohio-Zero, Indiana-3, Illinois-Zero, Wisconsin-Zero

2)Speed dispute between Verizon and Comcast, per Verizon.
Comcast claim: Comcast offers “the fastest Internet around” or “faster Internet speeds.”
Verizon sez "Comcast knows that this claim is simply untrue. "

At my Central Illinois home:
Verizon DSL offers me a top download speed of 3Mbps
Comcast offers me a top download speed of 12Mbps.

Comcast offers "faster Internet speeds" than Verizon DSL, at least here in non-FiOS Verizon territory.
So, the Comcast claim is true here, correct?

MadMANN
Premium
join:2005-08-19
·Comcast


1 edit

How about have a sense of humor?

You know, instead of bitching and moaning, how about letting consumers decide based on service, cost, and individual wants/needs rather than get scared because of a few humorous commercials.

Both companies have used comedy to make fun of the competition in an exaggerated context. I have seen both companies' commercials and I know two things:

1. They are funnier than Hell
2. I am not going to make my decision as to which communications company to choose based on comedy sketches.

How about since Comcast made fun of the fact that Verizon has destroyed many water lines and lawns over the last couple of years, Verizon could hit back with a Comcast tech asleep on the couch while Fios is being installed. The premise could be that the customer got upset that the tech fell asleep and the tech was asleep so long that there was enough time for customer to call Verizon and have Fios installed while the tech is still on the couch asleep. The tech wakes up to his support team finally answering the phone so he can swap out the modem and the sub says, "Hey there sleeping beauty! I got Fios while you were taking your nap. I figured you would need your rest, what with all of the disconnecting you will be doing soon."

While that would be hilarious, reality and word of mouth is going to be more powerful than that. Let the customers decide for themselves. And guess what? Most Comcast techs are competent and good people who do not fall asleep on couches, so there should be no reason people within Comcast couldn't laugh at it and move on.

If someone like me with no marketing experience can come up with something, then there is no reason for Verizon to waste money on their lawyers when they can crack the whip on their advertising department.
lynxy

join:2003-07-27
Danvers, MA
·Comcast

Where are you FIOS?

The only question: Where are YOU, FIOS? They have license for my city for 7 months now and still not available for my community. I called them to find "WHEN?!". No answer. They don't want new customers? May be, but they send me flyers every week. I cannot wait, my promo is over with Comcast and if I go with DirectTV I be locked for 2 years with a contract.

MadMANN
Premium
join:2005-08-19
·Comcast

Re: Where are you FIOS?

said by lynxy See Profile :

I cannot wait, my promo is over with Comcast and if I go with DirectTV I be locked for 2 years with a contract.
You can be locked into a contract with Verizon too if you take a promo rate.
apollo80

join:2002-01-31
Richmond, VA

Re: Where are you FIOS?


You can be locked into a contract with Verizon too if you take a promo rate.
Take the promo rate for Verizon. It is SOOOOOO worth it!
Forums » Comcast: Verizon Can Dish It Out But Can't Take It


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