N3OGHYo Soy Col. "Bat" Guano Premium Member join:2003-11-11 Philly burbs |
N3OGH
Premium Member
2010-Dec-6 8:40 am
AT&TSliding backwards.....Delivered. | |
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Re: AT&TArrogance. It's rife in their so-called customer service, and always has been. Not soon forgotten. | |
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| | dib22 join:2002-01-27 Kansas City, MO |
dib22
Member
2010-Dec-6 9:44 am
Re: AT&TI'm sure they are sorry that your calls keep dropping, would you be interested in unlimited texting? no... perhaps more minutes per month to offset some of the lost ones due to dropped calls? no... perhaps you would like mobile tv then? If they put as much effort (and it's not just att... they all do it) into their network as they do their sales programs imagine how well the networks would all work | |
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Re: AT&TWho cares if the network works, it's the morons and the iPhones who make them APPEAR to be the place to go. I think CR just served up a plate of "crap" to all it's users, and they will eat it while listening to music on that fat ipod touch, since it can't make calls. | |
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to KeysCapt
said by KeysCapt:Arrogance. It's rife in their so-called customer service, and always has been. Not soon forgotten. it took me 4 freaking months to get the unlock codes for my nokia's. what it boiled down to. 1. emailed the IMEI numbers. got an email back with the so called "unlock codes" that didnt work. 2. called CS to be "required" to go through the unlock precedure on all 3 phones for a second time. 3. sent a snail mail letter requesting the VALID unlock codes or to be compensated for the "reasonable" value of the phones based on ebay sales at the time. i didnt think this was unreasonable in the least since ONE more invalid attempt would have permanantly locked the phones. 4. sent a BBB complaint in since 3 was ignored. 5. talk to "the office of the president of att" 3 hours after the call i had the VALID unlock codes, and an apology. while thats nice. it should not have taken all that bullcrap and 4 months to get the unlock codes. and that is why they rank so low. not to mention prices. | |
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cowboyro
Premium Member
2010-Dec-6 10:08 am
Re: AT&Tsaid by thedragonmas:it took me 4 freaking months to get the unlock codes for my nokia's. I have been issued unlock codes over the phone multiple times. The process never took longer than few minutes. Last time I did it I was outside USA... | |
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Re: AT&Tsaid by cowboyro:said by thedragonmas:it took me 4 freaking months to get the unlock codes for my nokia's. I have been issued unlock codes over the phone multiple times. The process never took longer than few minutes. Last time I did it I was outside USA... congrats. that was not my experience. and the unlock codes that where issued where not the VALID unlock codes for the phones. the ones that i was finally issued after talking to corporate was not even similar to the original ones i was issued. not every ones experience is the same. | |
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| | | n2jtx join:2001-01-13 Glen Head, NY |
to thedragonmas
said by thedragonmas since ONE more invalid attempt would have permanantly locked the phones. One reason I avoid Nokia phones. Their policy of permanently locking the phone after too many attempts is utter BS. | |
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Re: AT&Tsaid by n2jtx:said by thedragonmas since ONE more invalid attempt would have permanantly locked the phones. One reason I avoid Nokia phones. Their policy of permanently locking the phone after too many attempts is utter BS. oh trust me, im never buying another nokia phone, its not just because of this, those phones where utterly useless when it came to signal strength indoors they had all of 1 bar, my moms samsung had 5 and so did my old motorola razor v3. had to walk out side to use them. so yeah nokia is on my "list". | |
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| | | | | bbrkdub join:2001-10-03 San Antonio, TX |
Re: AT&Tsaid by thedragonmas:said by n2jtx:said by thedragonmas since ONE more invalid attempt would have permanantly locked the phones. One reason I avoid Nokia phones. Their policy of permanently locking the phone after too many attempts is utter BS. oh trust me, im never buying another nokia phone, its not just because of this, those phones where utterly useless when it came to signal strength indoors they had all of 1 bar, my moms samsung had 5 and so did my old motorola razor v3. had to walk out side to use them. so yeah nokia is on my "list". I never had that problem with Nokia phones, and I've owned about 5-6 different models. Most were solid phones (except one; the UI was horrible), but then again I always bought mine international & unlocked (European or Asian based phones). The upfront cost is expensive, but T-Mobile (US) has cheap rates, so that makes up for it. Now try using an international & unlocked iPhone with T-Mobile. My simple SIM card swapping days are over, not to mention some of the "features" not working out of the box (i.e. you still need to jailbreak the phone). | |
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to thedragonmas
you actually called the BBB? LMAO! they don't care about your problems. Just the money their "members" give them. the BBB is the modern day mob instead of protecting them physically they do it with complaints.
and being compensated for your phones due to you can't resell them? Get real! no company is going to do that! | |
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| | | | bobero join:2009-06-13 Manhattan Beach, CA |
bobero
Member
2010-Dec-6 11:09 pm
Re: AT&Tyou either can't or don't want to look at thedragonmas big picture, which is pretty basic. Of course this suggests that on some level you have one or more issues.
This is a thread about AT&T's poor rating. thedragonmas had an issue with them, tried to resolve issue via the easy route more than once. After those attempts failed, as a consumer, he/she very systematically asked themselves, "OK what's my next step?" In being thorough and persistent he or she got results and an apology. I thought it was a great post, pertinent, honest...yours was not.
You stated: "being compensated for your phones due to you can't resell them? Get real! no company is going to do that!"
Which is never said or implied. The point is that one has 3 phones worth $x. By continually sending the wrong codes they are on the brink of becoming worthless. So at&t, here is the heads up - twice invalid codes, if you send wrong codes again my phones valued at $y will = $0. So please take a moment double check and send the correct codes, thats all I want.
I think that is a compelling statement to whomever receives it at at&t. Plus it makes sense. Its now documented in writing and most importantly it worked. | |
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to thedragonmas
I had a similar experience. Wanted unlock code for a Nokia flip, they mailed it to the WRONG email and didn't text me to notify!
The CS person still didn't write it down properly AFTER going over the call-letters of the email 3 times and verbally verified! The correct email was ALSO already on the account. Just another reason why I'm satisfied that I left AT&T. | |
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| | en102Canadian, eh? join:2001-01-26 Valencia, CA |
to KeysCapt
Yup - that was the reason (and dropped calls/bad billing) that I left VZW when I had them many years ago. People typically don't forget those kind of things either. | |
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| | | cahiatt Premium Member join:2001-03-21 Smyrna, GA |
cahiatt
Premium Member
2010-Dec-6 12:08 pm
Re: AT&TI can believe their rankings. I find it ironic that I continue to receive their junkmail with the catchphrase. "Dear educated consumer". I guess they forgot all the educated consumers dropped them already! | |
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| King PDon't blame me. I voted for Ron Paul Premium Member join:2004-11-17 Murfreesboro, TN |
to N3OGH
I'm just glad that Consumer Reports finally caught on. Most of us have known this for years. | |
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Re: AT&Twhats funny half of all this is iphone user issues...... which was not mention here | |
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IowaMan Premium Member join:2008-08-21 Grinnell, IA |
IowaMan
Premium Member
2010-Dec-6 8:59 am
U.S Cellular?Umm The article says U.S Cellular is better then Verizon... Sometimes bigger isn't always better. | |
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| en102Canadian, eh? join:2001-01-26 Valencia, CA |
en102
Member
2010-Dec-6 10:52 am
Re: U.S Cellular?True - you'll typically find that many mom/pop wireless companies have great service - as they only cover a relatively small area - and need all the customers that they can get to not go to the big mega telcos (VZW/ATT/Sprint/TMo) | |
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Re: U.S Cellular?US Cellular isn't a Mom & Pop company. Bluegrass Cellular is a Mom & Pop company. Indigo Wireless is a Mom & Pop company. And yes, they are great to do business with. Not sure if I'd lump the sixth largest carrier in the US in with them though. | |
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reIn my mind, at&t is taking a beating, between Comcast's success on the triple play (versus U-verse's success), and the fact that they came in last place in the wireless area. The only things holding at&t together are the grannies at home, and businesses that use their POTS phone and internet. | |
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| orion940Attractive like a magnet Premium Member join:2001-12-23 Windsor, CT |
orion940
Premium Member
2010-Dec-6 9:12 am
Re: reIt boils down to not investing in the infrastructure. They insisted that fiber to the node is the way to go for POTS and broadband. Now they are getting their drawers blow off speed wise and technology wise.
I can't speak for the cell, I only had one of theirs for a week, but it was crap signal strength in a non-rural area.
O. | |
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Re: reNot investing in infrastructure? LOL AT&T spent more than $20B in wireless infrastructure this year and to date has spent more than $5B on FTTN/FTTP for U-verse deployment.
I'm not sure how they are getting their drawers blown off either since it isn't like 24M is a slow Internet tier and U-verse has now surpassed FiOS on total customers and is blowing Verizon away on quarterly adds. HSDPA+ is also capable of 14.4M over 3G wireless which is faster than anything any other carrier has with the exception of Verizon's small LTE trial.
Consumer Reports polls are not scientific and none of the independent wireless studies corroborate any of the respondents rankings. | |
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Re: reSpending $5 billion on outdated crap only makes it expensive, outdated crap. U-verse's customer numbers have not exceeded FiOS's, and considering that U-verse is available to twice the amount of homes, it shows how much of a flop it is. In my neighborhood I see one FiOS install every week. When I was with AT&T back in LA, not so much. Virtually everyone stuck with Time Warner.
I suggest that AT&T fire all of those short-sighted, cheap people in the board of directors and replace them with some more competent people. If AT&T continues to go in the direction they are headed right now, it won't be surprising if they go bankrupt. | |
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Re: reIf it weren't for the iPhone, AT&T's position would be a lot different.
Don't get me wrong, AT&T's management would still have tons of issues (slow 3G buildout, cheaply done U-Verse network), and so would their wireless network.. but if they continue to suck with network quality after they loose iPhone exclusivity in the US, expect massive subscriber losses... Mark my words on that. | |
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| | | rob316 join:2005-10-17 Carteret, NJ |
to bebrewer
AT&T Fan here I see.Shill alot for AT&T I see. Well all that cash they spent on "Improvements" did nothing, they still sux in the NY metro area, Verizon blows them away. | |
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Re: AT&T Fan here I see.he's from where T's national office was and probably still works for them. Why else would he keep quoting the amount that they "spent" | |
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speedy45 to bebrewer
Anon
2010-Dec-8 8:20 am
to bebrewer
Re: reyou sound like an att salesman!! haha | |
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CrazyFiber to bebrewer
Anon
2010-Dec-11 2:43 pm
to bebrewer
I don't know why I feel compelled to respond to this, BUT FIOS blows away AT&T. Try 50Mbs/Sec Internet Downloads and 25Mbps/Sec Uploads. I think that pretty much shows where the real infrastructure is. | |
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| Geminimind Premium Member join:2003-12-20 Sacramento, CA |
to voipnpots2
Uverse is also not in my area. Att wireless sucks in my area plus they still want to use those old wires. Sorry old t and t you suck. | |
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exocet_cmWriting Premium Member join:2003-03-23 Brooklyn, NY |
Not your grandmas phone companySorry AT&T, can't ride on your past image.
Step up to the plate or continue to be placed on the bench. It is a simple as that.
Sooner or later the money will run out. It's a race against the clock. | |
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HarddriveProud American and Infidel since 1968. Premium Member join:2000-09-20 Fort Worth, TX |
AT&TAnother Terrible Tragedy.
fyi: their landline/DSL services aren't much better either. | |
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drslash (banned)Goya Asma join:2002-02-18 Marion, IA |
drslash (banned)
Member
2010-Dec-6 9:41 am
US Cellular superiorI did the iPhone 30 day trial and it flopped. Dropped calls, poor voice coverage, poor data coverage, poor customer service. My USC android phone, virtually no dropped calls, blanket voice coverage, near blanket 3G data coverage. The only complaint about customer service is that they do not rush you at the store and they let you visit with your CSR for as long as you like until you are satisfied and ready to go. So in store wait times can get a little long. My CSR goes the extra mile by answering my questions at all hours of the day even if she is not at the store. When people long for customer service of days gone by, they only need to become USC customers. | |
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Re: US Cellular superiorUS Cellular seems to get such little respect/notice from national media. Probably because they do so well in the middle of the US, but are not a significant presence on either coast.
Astounded that Consumer Reports even included them in an article. Years ago, CR dropped USC from much of their articles/ratings on cell phones.
Downside of US Celluar: They tend to have fewer choices in hardware than the so-called Big 4. (Although, I can't imagine how T-Mobile even gets on that list. They are such a small presence in the Midwest. ) | |
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| IowaMan Premium Member join:2008-08-21 Grinnell, IA |
to drslash
Agree "drslah" I have been eying an iphone but I may just get an android device when the contract is up after this next year. (If Apple would get off there butts and open the iPhone up to other carriers this would all be moot) | |
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rebus9 join:2002-03-26 Tampa Bay |
rebus9
Member
2010-Dec-6 9:45 am
A Well Deserved Last Place RankingI'm an AT&T wireless customer only because of the GoPhone I have, which I picked up a few years ago because of low cost. (my cell usage is so small, a traditional plan didn't make sense) There are other pre-paid carriers who are cheaper now, but I have so many rollover minutes built up that I'd lose a lot of money if I dumped AT&T now. That is the only, and I mean ONLY, reason I've stayed.
AT&T has a well deserved last place ranking. Calls drop. Calls don't complete. Voice quality is far worse than Verizon wireless in most areas I go. Their customer service stinks. The GoPhone website is nearly useless.
If it wasn't for so many accumulated paid-for-but-not-used minutes in my account, I would have been long gone more than a year ago. | |
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London
Anon
2010-Dec-6 9:57 am
At&tI'd just liked to say that at&t added the most wireless customers this past quarter. They have to be doing something right. Also had the highest quarterly profit. | |
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Most surprising is Sprint2 years ago they were bottom of the barrell man and now they're just about ready to overtake Verizon... gotta give it up for the underdog. | |
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Had consumer reports ranked by region or stateCarriers would be ranking in different places. I also take cr with a grain of sold, they havent compared too fairly cars sometime ago as I know. | |
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JAXxaka Stephen Premium Member join:2000-03-31 New York, NY |
JAXx
Premium Member
2010-Dec-6 10:35 am
When Verizon gets the iphone......There will be a bloodbath of churn..... | |
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Bizarre....I've never once had a problem with att, only ever hear problems with sprint & verizon. The palm pre didnt even work right on cdma.
Yes, i have an iPhone, my second of such phones from apple, the first of which was the iPhone 3G, i currently have the iPhone 4. I have stated numerous times both here on this forum and elsewhere online that i get crap coverage inside my house, but on the coverage map this is indicated as an area (a few acres at most) that sits in kind of a shadow at the edge of the most robust signal strength due to topography and the fact that i'm across the street from a 1700 acre state park. If i go outside, or even near a window, it goes from 1-3 bars to 5 bars, and it is 5 bars pretty much everywhere i've been in the 5.5 years since i've been with att.
My mom & sister had verizon from 2000 to 2003, they wouldn't cancel the account even after numerous calls to discontinue service, on top of which they kept getting billed for things that didnt exist like a 3rd line and double billed for the service they had, they had to argue on the phone to these people about only having 2 phones..... once they got on cingular everyone but me had a phone, no problems since billing or otherwise. I got my first phone in 2005 and similarly have had zero problems.
I now have a family plan with my girlfriend, my sister * her boyfriend have a family plan similar to what me & my woman have, my mom & my 2 brothers now share a family plan, no billing issues on all 3 accounts ever.
- A | |
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| ptrowskiGot Helix? Premium Member join:2005-03-14 Woodstock, CT |
ptrowski
Premium Member
2010-Dec-6 12:51 pm
Re: Bizarre....Right, I have AT&T and they perform very well. I have used them since the pre-Cingular days and anytime an issue popped up they took care of it. | |
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to FastiBook
quote: If i go outside, or even near a window, it goes from 1-3 bars to 5 bars, and it is 5 bars pretty much everywhere i've been in the 5.5 years since i've been with att.
What relevance is how many bars you have with the iPhone on AT&T? We all know about the 'creative' signal strength -> # of Bars mapping that Apple does. Jailbreak your iPhone and install SBSettings to see your real signal strength in terms dBms not bars. In my 15 months stint with the Crapple iPhone and AT&Ts shitty network, I never had so many dropped calls, and most of the time I have full bars. Theres a reason why I spent $110 to get out of my contract with AT&T and why I will never do business with them over never buy another overrated Crapple product again. AT&T sucks, and the iPhone sucks! | |
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ophelus join:2004-01-11 Kansas City, MO |
Just adding to the conversation..FastiBook, I'm sure your story accounts for a lot of "AT&T" users in select areas.. However having travelled the country myself.. I don't think you'd have any chance in hell of getting usable service at places like the grand canyon or even yellowstone (where-as I've had semi-usable service there from sprint/verizon) The truth is verizon has the best national network but the real truth is since they don't let you roam with any other providers.. sprint does.. cause they let you roam (even with verizon) I think Verizon also has the best usable data network in the country 3g/EVDO but I stick with sprint cause I like my bill cheap.. at $33 a month w/ unlimited data and unlimited text | |
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...Face it - the issue is the large phone companies and cable companies don't give a flying f**k about the consumer. They are stockholder controlled companies and anyone who knows a thing about stockholders is this -
They don't care about the consumer. They don't care about how good or bad the service is. They don't care if their technology went out of style 20+ years ago. They only care about making big fat profits and if that means jerking the consumer around they're more than happy to do it.
If you can find a smaller company go to them. If you can find a privately held company over one with stockholders go for it. You won't find good service, good support, proper billing and decent prices unless you do because all these big companies only have one thing on their mind and I can guarantee it's not how satisfied you are. | |
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elray join:2000-12-16 Santa Monica, CA |
elray
Member
2010-Dec-6 12:35 pm
Nothing NewDeathstar "quality" has been well known for a very long time, and yet, they retain close to 100 million customers.
Sheep much?
Does Fruit Company devotion override common sense?
Don't answer that. | |
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| ptrowskiGot Helix? Premium Member join:2005-03-14 Woodstock, CT |
ptrowski
Premium Member
2010-Dec-6 12:53 pm
Re: Nothing Newsaid by elray:Deathstar "quality" has been well known for a very long time, and yet, they retain close to 100 million customers.
Sheep much?
Does Fruit Company devotion override common sense?
Don't answer that. No. You would think that if they sucked as bad as people say then they would have tons of less customers. I like my iPhone, if it didn't work or if I had issues with it I would get something different. Now that Apple is up to the 4 I tend to think the "sheep" comments are old and tired. If they sucked they would not sell. | |
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| Ben Premium Member join:2007-06-17 Fort Worth, TX |
Ben to elray
Premium Member
2010-Dec-6 2:53 pm
to elray
said by elray:Deathstar "quality" has been well known for a very long time, and yet, they retain close to 100 million customers.
Sheep much?
Does Fruit Company devotion override common sense?
Don't answer that. Not every AT&T Wireless customer is an I-Phone user.... There are even some I-Phone users who got one for reasons beyond the fact it's just an Apple product. No, I'm not an I-Phone user. In fact, there's no way that I'd get an I-Phone myself, at least not in it's current incarnation. I can even think of several reasons why I myself wouldn't purchase AT&T wireless service. Actually, if AT&T wasn't my local phone company, they wouldn't get any of my money at all. I only pay them for POTS; that's it. With that said, I have asked some people around here (STL metro area) who DO use their service, even some I-Phone users, and I haven't heard anything seriously negative. | |
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Consumer Reports Ranks AT&T Dead LastT-Mobile should have have been at the last place! Thier customers servicehas want to hell in a hand bag. It use to be that you called them and got right threw for the last 4 monthes you call and sit on wait for 20 to 40 mins to reach someone. I waited 41 mins while I was on my cell phone one day to speak to someone over a serious matter. | |
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AT&T ranks dead lastIt shouldn't be a surprise. I have had AT&T service before it was Cingular. Granted, back then there were issues no matter who you had, but we dealt with them. The reason why people get so darn fussy over dropped calls and bad signal strength is partially due to everyone's false expectation of the products (Face it, us Americans like to bitch and moan about when things don't go their way) combined with higher costs. I pay more than double what I do on my iPhone than I did with my old Motorola or Samsung from back in the old AT&T and Cingular days. I am not going to bash them, nor support them. I will say that I have had so many dropped calls in my area that I actually received a substantial credit from AT&T over the issue. I never asked for it, but they gave me one and I am more than happy they did this.
My signal has improved significantly and the dropped calls have lessened ever since I got a microcell and followed up on complaints about the tower issues since August. Regardless, the thing that keeps me on AT&T is the coverage map (why I chose AT&T almost 10 years ago). I can make in carrier calls for free, still get rollover minutes, and I can travel to the US Virgin Islands and use text, calls and internet without a fee. Sure, other providers may offer similar or better packages, but I am happy with AT&T. Just a little upset when I am on a client call, have full bars, not touching the phone and the call disconnects 5 times within 30 minutes or so. Not an iPhone issue, rather a tower that is over loaded..
My 2 cents. Nothing else to read here, move on.. | |
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Re: AT&T ranks dead lastsaid by Chicago_DSL6:It shouldn't be a surprise. I have had AT&T service before it was Cingular. Granted, back then there were issues no matter who you had, but we dealt with them. The reason why people get so darn fussy over dropped calls and bad signal strength is partially due to everyone's false expectation of the products (Face it, us Americans like to bitch and moan about when things don't go their way) combined with higher costs. I pay more than double what I do on my iPhone than I did with my old Motorola or Samsung from back in the old AT&T and Cingular days. I am not going to bash them, nor support them. I will say that I have had so many dropped calls in my area that I actually received a substantial credit from AT&T over the issue. I never asked for it, but they gave me one and I am more than happy they did this.
My signal has improved significantly and the dropped calls have lessened ever since I got a microcell and followed up on complaints about the tower issues since August. Regardless, the thing that keeps me on AT&T is the coverage map (why I chose AT&T almost 10 years ago). I can make in carrier calls for free, still get rollover minutes, and I can travel to the US Virgin Islands and use text, calls and internet without a fee. Sure, other providers may offer similar or better packages, but I am happy with AT&T. Just a little upset when I am on a client call, have full bars, not touching the phone and the call disconnects 5 times within 30 minutes or so. Not an iPhone issue, rather a tower that is over loaded..
My 2 cents. Nothing else to read here, move on.. That actually sound's more like an iPhone issue than anything.. My iPhone did that till I switched to a phone that doesn't use the blasted Infineon chip. | |
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to Chicago_DSL6
I always find it interesting to talk to people who complain about how bad AT&T is and how great their carrier is. Many of them have never had a phone one AT&T and the rest haven't had one in 5 years. I laugh as they struggle to use their phones with the internet and I and my Iphone already have the info. My wife and I were with Verizon for quite a while and the coverage was bad everywhere we went. Now, I like to compare bars with Verizon and Sprint users. I always have as many or more.
I almost never have dropped calls when I'm talking to another AT&T user, but frequently do with users of other carriers (so who is the real problem).
I have made crystal clear calls to the US from the middle of the Mediterranean, the mountains of Montenegro, and an uninhabited Greek island (Delos).Try that on your Verizon or Sprint phone. I watched people try and fail.
On my last customer service call to AT&T, they answered my question quickly and then suggested a change in my plan that saved me $20 per month. My last call to Verizon resulted in them threatening me if I left them and then refusing for weeks to transfer the number. I had to threaten legal action before they admitted that they were wrong. | |
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WhatNow Premium Member join:2009-05-06 Charlotte, NC |
WhatNow
Premium Member
2010-Dec-6 3:13 pm
leapfrog techThis type of technology tends to leap frog itself. This vendor gets the latest thing and is great. The underdog vendor then get the latest equipment the next year and becomes top dog. at&t is finally pulling fiber to many towers and setting up for LTE with new equipment. Yes in the past they were slow and the iPhone helped and hurt. I provided customers and their money but it overloaded the system. If Verizon does get the iPhone next year some of the overload will disappear. I use a at&t account on a laptop literally in the field in a semi rural area and the bars have gone from a spotty 1 bar to 3 bars in the last 18 months. I will admit you either have a signal or you don't. In a few places the phone will work but the laptop is iffy. | |
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Re: leapfrog techIf the overload disappears, so will their profits. AT&T is choosing to delay setting up their LTE network until next year. You can guess how that'll turn out. | |
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propaniac
Anon
2010-Dec-6 9:00 pm
forgot polandTheir dsl tech support is pretty good, I must admit. Anything related to wireless blows cookies. | |
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dvd536as Mr. Pink as they come Premium Member join:2001-04-27 Phoenix, AZ |
dvd536
Premium Member
2010-Dec-7 1:49 am
T?I thought it would be qwest! | |
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