Consumers Prefer Telco BundlesDSL, DBS satisfaction give bells the edge... ( old news - 12:11PM Tuesday Jul 31 2007) tags: competition · business · bundles The CFI Group has released a new study claiming that consumers prefer bundling services from their phone company over their cable provider. Confirming the traditionally dismal consumer satisfaction rankings for cable, the firm insists that "cable companies lag telecom companies in customer satisfaction in all areas where they offer competing services."The group also gives DSL a slight edge in consumer satisfaction: The study cites ACSI data for wireless phone, cable TV and satellite TV. Additionally, CFI Group utilized ACSI methodology to determine satisfaction ratings for DSL and cable modem broadband Internet providers. Not surprisingly, telecom’s DSL service (scoring 70 on ACSI’s 100-point scale) outperformed cable modem Internet (66) in customer satisfaction. Of course, as we've mentioned in the past, all of the companies proclaiming consumer satisfaction victories are usually celebrating fairly pitiful margins of victory in sectors with broad consumer dissatisfaction. And while the double play is very popular, keep in mind a vast minority of consumers sign up for the triple play, and fewer still get four services from one provider.
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ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA | "We suck less!" Neither cable nor telcos have anything to brag about. | |
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batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ
clubs:
 ·Verizon Online DSL
| Re: "We suck less!" said by ColorBASIC  :Neither cable nor telcos have anything to brag about. They make billions of dollars for the owners of the companies. | |
| | | bmn
? ? ?
Premium,ExMod 2003-06
join:2001-03-15
hiatus
 ·Packet8
 ·Cox HSI
| Re: "We suck less!" said by batterup :They make billions of dollars for the owners of the companies. And ? The only people that matters to are shareholders, not people who are buying what they are selling, the former being a lot smaller group than the later.
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batterup
I Can Not Tell A Lie.
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join:2003-02-06
Netcong, NJ
clubs:
·Verizon Online DSL
| Re: "We suck less!" said by bmn :said by batterup :They make billions of dollars for the owners of the companies. And ? The only people that matters to are shareholders, not people who are buying what they are selling, the former being a lot smaller group than the later. It is called capitalism, the alternative is call communism. Capitalism with as little government control as possible has proven to work far better then communism. | |
| | | | | bmn
? ? ?
Premium,ExMod 2003-06
join:2001-03-15
hiatus
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edit:
July 31st, @02:06PM
| Re: "We suck less!" said by batterup :said by bmn :said by batterup :They make billions of dollars for the owners of the companies. And ? The only people that matters to are shareholders, not people who are buying what they are selling, the former being a lot smaller group than the later. It is called capitalism, the alternative is call communism. Capitalism with as little government control as possible has proven to work far better then communism. Once again, and ? Companies making money doesn't mean jack to the people buying their goods and services.
Also, contrary to your false dichotomy, there are several alternatives to capitalism besides communism.
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Prove it...
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batterup
I Can Not Tell A Lie.
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join:2003-02-06
Netcong, NJ
clubs:
·Verizon Online DSL
| Re: "We suck less!" said by bmn :Once again, and ? Companies making money doesn't mean jack to the people buying their goods and services. SunRocket didn't make money. When you buy stock do you look for companies that will not put your interests first? | |
| | | | | | | bmn
? ? ?
Premium,ExMod 2003-06
join:2001-03-15
hiatus
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| Re: "We suck less!" said by batterup :said by bmn :Once again, and ? Companies making money doesn't mean jack to the people buying their goods and services. SunRocket didn't make money. When you buy stock do you look for companies that will not put your interests first? Investor interests and customer interests are contradictory. Investors want to get as much money from customers while giving them as little as possible. Customers want as much service as possible for the least amount of money possible - value.
A company that tends to put its investors interests first, tends to have a less than happy customer base.
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Prove it...
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batterup
I Can Not Tell A Lie.
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join:2003-02-06
Netcong, NJ
clubs:
·Verizon Online DSL
| Re: "We suck less!" said by bmn :A company that tends to put its investors interests first, tends to have a less than happy customer base. Unhappy customers tend to take their business else ware. It is a balancing act between investors, employees and customers. The three have different competing goals.
You should stand behind your words and buy all of the Vonage stock you can. It is a bargain at $5.68, the IPO was $17.25
Just think how happy the people are that lost 82% of their money in knowing they helped the consumer. | |
| | | | | | | | | bmn
? ? ?
Premium,ExMod 2003-06
join:2001-03-15
hiatus
·Packet8
·Cox HSI
| Re: "We suck less!" said by batterup :Unhappy customers tend to take their business else ware. It is a balancing act between investors, employees and customers. The three have different competing goals. Wow, you have a penchant for repeating what people have already said....
You should stand behind your words and buy all of the Vonage stock you can. It is a bargain at $5.68, the IPO was $17.25 And what words might those be since you like to put words into people's mouths?
Just think how happy the people are that lost 82% of their money in knowing they helped the consumer. We have a word that describes this statement.... Bullshit. Vonage's stock didn't take a hit BECAUSE "they helped the customer." Where do you pull this stuff out of ? Seriously, where do these these delusions come from that allow you to makes such wild-eyed fantasies with no basis in fact?
Go ahead, PROVE that it was BECAUSE "they helped the customer" that Vonage's stock fell 82% ? Actual facts too, no bullshit.
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batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ
clubs:
·Verizon Online DSL
| Re: "We suck less!" said by KrK :said by batterup :It is called capitalism, the alternative is call communism. So that's it, eh? Just those two? So what system do you live under? I live under the spirit of the Bell System and I can see the light.
»/showpic/dimag···7627&1=1 | |
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batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ
clubs:
·Verizon Online DSL
| Re: "We suck less!" said by bmn :Translation: I drink the telco Koolaid and don't think for myself. So I should let you do my thinking? How soon before you can get me a 50 mb connection? | |
| | | | | | | | | bmn
? ? ?
Premium,ExMod 2003-06
join:2001-03-15
hiatus
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·Cox HSI
| Re: "We suck less!" Here's an idea... Use your brain and think for yourself instead of regurgitating telco talking points, or worse, half truths and falsehoods.
You'll never see me advocating that someone think for someone else.
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Prove it...
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| | | | | wtansill
Ncc1701
join:2000-10-10
Falls Church, VA
| said by batterup :It is called capitalism, the alternative is call communism. Capitalism with as little government control as possible has proven to work far better then communism. Yep. Deregulation worked just fine for Enron, MCI, Adelphia, Tyco International, HealthSouth, Arthur Anderson, et. al.
Yes, Capitalism is better overall, but unrestrained capitalism has a nasty habit of chewing people up and spitting them out in small pieces.
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"The greatest dangers to liberty lurk in insidious encroachment by men of zeal, well-meaning but without understanding."
--Louis D. Brandeis
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batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ
clubs:
·Verizon Online DSL
| Re: "We suck less!" said by wtansill : Deregulation worked just fine for .. MCI,...... MCI is the company that brought about the breakup of the Bell System. They feed US B.S. and some people still eat it up. | |
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KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
·Cox HSI
·AT&T Southwest
| Re: "We suck less!" said by batterup :MCI is the company that brought about the breakup of the Bell System. Yes, no matter how badly the break up has worked out, at least we can Thank God for MCI.... who knows how far back we'd be if the Bell system was never broken up. I do agree though that we're going to have to bring back some regulation to the system now that AT&T is quickly rebuilding the monopoly... especially as they are extending it into wireless and internet as well.
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"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!) | |
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batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ
clubs:
·Verizon Online DSL
| Re: "We suck less!" said by KrK :said by batterup :MCI is the company that brought about the breakup of the Bell System. Yes, no matter how badly the break up has worked out, at least we can Thank God for MCI.... who knows how far back we'd be if the Bell system was never broken up. I do agree though that we're going to have to bring back some regulation to the system now that AT&T is quickly rebuilding the monopoly... especially as they are extending it into wireless and internet as well. If you regulate the business you must guarantee a profit, if not it will not be built. There is no free lunch. As for wireless I have a choice of T-Mobile, at&t, Verizon and others. What are you talking about? | |
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BlueConnect
join:2004-04-02
FFX, VA
| Bundles and the fine print Verizon. Individual savings will vary.  Beginning month 13, bundle price will increase to sum of standard monthly service prices. Offer available only to residential customers in selected areas. Service not available in all areas or on all telephone lines and is subject to final confirmation of service availability by Verizon. Billing name and address must be the same on all accounts for charges to be on one bill. Customers must be authorized to make account changes to all accounts. Additional terms and conditions apply. With subscription to Verizon Freedom Essentials sm, you must retain Verizon as your local provider and Verizon Long Distance as your long distance provider. Verizon Freedom Essentials plan includes domestic direct-dialed calls and calls to Puerto Rico. Tariffs apply to some services. Offer subject to change without notice. Verizon High Speed Internet is provided by Verizon Online and is available for new residential customers ordering 3.0 Mbps service. | |
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BillRoland
McCain 2008
Premium
join:2001-01-21
Ocala, FL
clubs: | Not buying This might come as quite a surprise to all those who are fleeing the telcos for cable VoIP service. | |
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jgkolt
Premium
join:2004-02-21
Lakewood, OH
clubs:
| Just the Opposite in the Cleveland Market Cable has the best rated phone service in the Cleveland with thier digital line. Also when it comes to the internet COX beats out sbc/ameritech/AT&T Hands down on quality, service, billing, etc. We do have U VERSE now but that has not changed anything. AT&T around here is known to give people a horrible experience. This may not be everywhere but COX Communication beats out AT&T here. To bad I am moving out of the area to a Time Warner Cable formally Adelphia area.
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www.LakeSemaJ.com
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| King Duck
join:2005-04-10
Elizabeth City, NC | Just a thought..... Can a minority be 'vast'?
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Titus Pullo
I came, I saw, I slept
join:2004-06-26
·Embarq
| Re: Just a thought..... said by King Duck :Can a minority be 'vast'? It's a classic oxy moron, but acceptable given that the implication, or emphasis, in this case is that there are few people taking part; not that the minority is a vast number of people. Or at least that's the way I read it . . .
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Seize the day, trust as little as possible in tomorrow | |
| 
wifi4milez
In Need Of Garbage Pail Kids 1st Series
join:2004-08-07
New York, NY
 ·Sprint Mobile Broa..
| Bundles are just a marketing ploy I get internet and cable TV from TWC, but thats about it. I am not opposed to "bundling", however I really tend to purchase based on cost and value to me. I would have no problem dropping my cable TV or my cable modem if there was a faster/better alternative, even if it was the same price. No consumer "prefers" a bundle, nor do they "prefer" getting all their services from one vendor. 99% of consumers just want the cheapest service, and they have no problem using multiple vendors to achieve that.
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я люблю Денди! | |
| | myokitis
join:2004-06-19
Alexandria, VA
| Billing Option, not Marketing Ploy said by wifi4milez :Bundles are just a marketing ploy True Bundles usually carry a discount when purchased w/ other qualifying services. Therefore, bundles are really just billing arrangements with a tangible savings benefit the subscriber. | |
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Karl Bode
News Guy
join:2000-03-02
Host:
Road Runner
PC gaming GAMES
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| quote:
Bundles are just a marketing ploy
quote:
bundles are really just billing arrangements with a tangible savings benefit the subscriber.
I think they're frequently both. | |
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wifi4milez
In Need Of Garbage Pail Kids 1st Series
join:2004-08-07
New York, NY
·Sprint Mobile Broa..
edit:
July 31st, @12:50PM
| said by myokitis :said by wifi4milez :Bundles are just a marketing ploy True Bundles usually carry a discount when purchased w/ other qualifying services. Therefore, bundles are really just billing arrangements with a tangible savings benefit the subscriber. In theory yes, but in practice all the provider is doing is slapping together their three cheapest, crappiest options and presenting it as a "cost savings". For instance, in this market TWC offers a "triple play". This is made up of the economy tier internet access (768k/128k), basic (and I mean basic!!) cable, and their VoIP product. They charge $114.95 per month (plus tax) for this and in some cases require a 1 year term. If for some reason you wanted to price these items out separately you would probably pay $10 or so more per month at most, but you wouldnt have a contract. I on the other hand, pay a total of around $200 for my "premium" cable (ie. still a lot of crap!), but that price includes a ton of pay per view movies, all the movie channels, multiple boxes and a DVR. That $200 also includes TWC's 7m/512k internet package, and I have no contract. Finally, that $200 also includes a VoIP line through Broadvoice, also without a contract. So in the end that $114.95 is probably closer to $140 or so. Am I paying more, yes, but I get a lot more for my money. For those who dont watch TV, dont care about slow internet, and dont really watch movies, then the bundles might make sense. For me, and for my market and provider, the bundles are a suckers bet.
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я люблю Денди! | |
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cork1958
Cork
join:2000-02-26
Fruitport, MI
·Charter Pipeline
| said by myokitis :said by wifi4milez :Bundles are just a marketing ploy True Bundles usually carry a discount when purchased w/ other qualifying services. Therefore, bundles are really just billing arrangements with a tangible savings benefit the subscriber. Almost exactly why I haven't signed up for Charter's (bungled) bundled tv/internet/phone. Besides the fact they can't even make up their minds which special is going on at what time. I bet I get 2 ads in the mail a week advertising 2 different prices for the EXACT same thing! | |
| 
Bobcat
Vote for Grampa Simpson
Premium
join:2001-02-04
Bedminster, NJ | Phone vs cable companies Like the old saying goes: "I'd rather get cable service from the phone company than phone service from the cable company." | |
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Jon
Premium
join:2001-01-20
Lisle, IL | Some consumers prefer telco bundles Not me.
It was cheaper to keep my DTV separate and just get basic phone and Internet. | |
| bmn
? ? ?
Premium,ExMod 2003-06
join:2001-03-15
hiatus
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·Cox HSI
| And some consumers aren't sold on bundles at all... After the outages that were rampant in the Hurricane season of 2005, it quickly dawned on some people that buying all of your services from ONE company was a pretty dumb idea. While you might might save a few bucks a month, the problem is that you might find your self no services whatsoever when you really needed them at the worst times. Following Katrina, for example, a lot of people switched from the local cable providers telephone service back to the ILEC because their network was down for several weeks after a train rain over and severed a fibre run. Of course the telco couldn't provide reliable internet for nearly a week, despite the phones sort of working (no lines were down).
It practice, it is far better to spread out your services across providers instead of putting your eggs into one basket cause if that one provider has problems, you loose everything during that outage.
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| | bogey780
join:2004-03-19
Covington, LA
| Re: And some consumers aren't sold on bundles at all... Buying all of your services from one comany is great if they have reliability.
After Katrina there were several neighborhoods in Covington that had phone and DSL restored in days (just needed a generator) while Charter couldn't get those neighborhoods back up for weeks. Bellsouth picked up a lot of customers from that. | |
| | | bmn
? ? ?
Premium,ExMod 2003-06
join:2001-03-15
hiatus
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| Re: And some consumers aren't sold on bundles at all... said by bogey780 :Buying all of your services from one comany is great if they have reliability. Reliability can change at a moments notice. A company that worked fine for years could easily has major issues next week. In the IT industry, the concept of multi-homing partly stems from that idea. A provider could be providing you with the best service and the next thing you know, you have no service due to an outage. And the fact is that there is no provider than has 100% uptime.
The risk outweighs the benefits.
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| | | | bogey780
join:2004-03-19
Covington, LA
| Re: And some consumers aren't sold on bundles at all... Well... if someone in those neighborhoods had Charter for internet and BellSouth for phone they got one back in days and the other back months later. If they had both through Bellsouth they had both back up in days. If you were in the 504481 the reverse was true. Network engineering plays a huge part in it.
The only way for a consumer to be 100% protected is to pay twice as much for two links. Not viable for most. Best to just choose the best designed if reliability counts. | |
| | | | | bmn
? ? ?
Premium,ExMod 2003-06
join:2001-03-15
hiatus
·Packet8
·Cox HSI
| Re: And some consumers aren't sold on bundles at all... said by bogey780 :Well... if someone in those neighborhoods had Charter for internet and BellSouth for phone they got one back in days and the other back months later. If they had both through Bellsouth they had both back up in days. If you were in the 504481 the reverse was true. Network engineering plays a huge part in it. True, of course events in events like Katrina, Andrew, etc., are perhaps exceptions to the rule. You can't really use them as metrics.
The only way for a consumer to be 100% protected is to pay twice as much for two links. Not viable for most. Best to just choose the best designed if reliability counts. True there... Cable for TV... Phone company for telephone (or a VoIP comapany if you have a cell phone)... And either cableco or telco for data service, depending on which is better.
Not bundling also gives you that advantage too. You can pick from each company what they are good at and avoid what they suck at. For example, until T gets more than one HD stream on U-Verse, I probably will stick with cable. If they get line powered VoIP, though, I'll be on it like white on rice.
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| | | raye
Premium
join:2000-08-14
Orange, CA | Who paid for this survey? ???????
Most survey's are ducious at best becasue they are usually sponsored by competitors or those companies which take competitor dollars.
These survey's rarely convince anybody to switch IMHO. | |
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