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Cox Communications Introduces Spanish-Language Bill Option
by drake 11:32AM Friday Sep 17 2004
ATLANTA, Sept. 16 /PRNewswire/ -- Cox Communications Inc. (NYSE: COX)
today announced it is introducing a Spanish-language bill option. The new
feature is currently available to Cox customers in Phoenix and Tucson,
Arizona, and will begin rolling out in additional Cox markets throughout 2004.
"We want our Spanish-speaking customers to know how much we appreciate
their business and we want them to feel comfortable in all facets of their
relationship with Cox," said Cesar Cruz, Cox's Director of Multicultural
Marketing. "Offering a Spanish-language bill is one of several steps we're
taking to ensure Cox services are valuable to all of our customers."


Continued here.

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FunkOdyssey
Premium
join:2004-02-01
Manchester, CT

wow....

That is utterly ridiculous

needforspeed59
Cruise Ship Just Passing Through

join:2001-05-02
La Place, LA

Re: wow....

Not so ridiculous in AZ when 25% of the population is Hispanic and some subset doesn't speak English. I know, I know... you come to this country - learn the language. I agree, but it is not reality.
--
Of all the people I know... you're one of them.
cableguy619
Premium
join:2003-06-24
Chula Vista, CA

Re: wow....

agree with needforspeed.. here in Southern Cali big population is hispanic..welcome to the melting pot of america
the niTz
Premium
join:2004-07-05
Sahuarita, AZ

y start somethin new whenu still got probs

kinda wish theyd fix the ping spike and network problems before they go out and open a new can of worms!

needforspeed59
Cruise Ship Just Passing Through

join:2001-05-02
La Place, LA

Re: y start somethin new whenu still got probs

said by the niTz:
kinda wish theyd fix the ping spike and network problems before they go out and open a new can of worms!

I don't see what one has to with other.
--
Of all the people I know... you're one of them.
the niTz
Premium
join:2004-07-05
Sahuarita, AZ

Re: y start somethin new whenu still got probs

instead of wasting money on a voice system that supports spanish, they should fix their problems first

needforspeed59
Cruise Ship Just Passing Through

join:2001-05-02
La Place, LA

1 recommendation

Re: y start somethin new whenu still got probs

said by the niTz:
instead of wasting money on a voice system that supports spanish, they should fix their problems first

Well, one department doesn't stop what it's doing just because another is working on something else. The people doing the billing probably couldn't help on whatever it is you are talking about. So, they just keep on improving their corner of the world. Does that make sense? You can't move folks with one set of expertise to work on a problem they have no knowledge of. BTW.. they are talking about the bill being in Spanish; not a voicemail system. 'nuff said!
--
Of all the people I know... you're one of them.
the niTz
Premium
join:2004-07-05
Sahuarita, AZ

Re: y start somethin new whenu still got probs

i know there multiple departments that work on seperate things but whats the point of wasting capital and getting more people on a service when theres problems with the current subscribers!

needforspeed59
Cruise Ship Just Passing Through

join:2001-05-02
La Place, LA

Re: y start somethin new whenu still got probs

Because Cox sells more than HSI. They have cable TV and phone customers. Besides, if you ran a company, would you STOP bringing on new customers? If so, you would be out of business fast!
--
Of all the people I know... you're one of them.
the niTz
Premium
join:2004-07-05
Sahuarita, AZ

Re: y start somethin new whenu still got probs

i undertand that too, and odds are i wouldnt but i also wouldnt blame the customers setup or the game servers or some other 3rd party route, i would actually go to the customers house play the game c the prob and fix it, and play the game some more;) and if it was a 3rd party route send a corporate email to them saying that one of there routers is out insteda of leaving the customer out to dry!

CSG

@cox.net

1 recommendation

spanish bill

I work for a company called CSG Systems. We do billing for a large number of cable, satellite, and internet companies. Spanish language billing is nothing new. Many of our customers use it-Cox happens to be one.