Cox Expands 'Premium' Tech Support
24 Hour Support for Routers, Software, Virus Removal
Cox Communications has announced
that the company is now offering premium tech support services nationally. On a case-by-case basis or for an additional $15 a month, Cox is offering 24 hour tech support for your software, network hardware, and up to four PCs in the house. In addition to the monthly fee, the service requires users pay a $100 initial fee that covers a PC tune up, which Cox tells us they can do remotely. While many of our readers are tech savvy enough to not need to pay for such services, a growing number of ISPs are hoping that more expansive technical support is a significant revenue generator. Cox had been tinkering with this idea in a number of markets, including Phoenix and Tucson, since 2007
Re: Yeah, right
said by Simba7:What's the test?
There's only a select few at Best Buy that I trust with my equipment that's under warranty (hardware, not software). Too bad one of them is splitting to Arizona.
There's usually a small test I do to see if a person knows what they're doing. If the person fails the test, I promptly leave. If they pass with flying colors, I tend to refer people to him/her.
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Re: Yeah, right Just a short one. Obviously, if the person can't tell the difference between processor sockets, memory types and speeds, and hard drives.. they kinda fail on the spot.
..not to mention if their idea to repair the computer is immediately saying that the data is unrecoverable, inserting the factory restore CD/DVD, and doing a system restore without even trying to recover the existing data (which can be easy in most circumstances). Heck, anyone could do that. I don't need to spend $100+ for something as simple as shoving a disc in my computer and boot from it.
..or the repair person says "Your computer is unrepairable and you need a new one" without a decent explanation on why it's unrepairable. I don't know how many people get suckered for that one when their existing system runs fine but might need more memory, a fresh install (or upgrade) of their OS, or just a clean out (dust, dirt, gunk, etc).
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