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Cox Expands 'Premium' Tech Support
24 Hour Support for Routers, Software, Virus Removal
by Karl Bode 08:49AM Thursday Mar 08 2012
Cox Communications has announced that the company is now offering premium tech support services nationally. On a case-by-case basis or for an additional $15 a month, Cox is offering 24 hour tech support for your software, network hardware, and up to four PCs in the house. In addition to the monthly fee, the service requires users pay a $100 initial fee that covers a PC tune up, which Cox tells us they can do remotely. While many of our readers are tech savvy enough to not need to pay for such services, a growing number of ISPs are hoping that more expansive technical support is a significant revenue generator. Cox had been tinkering with this idea in a number of markets, including Phoenix and Tucson, since 2007.

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Joe12345678

join:2003-07-22
Des Plaines, IL

The cable co's have techs that can do pc work? or subs

Maybe it better to sub it and just the pc work to a other in home pc service so the cable guys don't have more work lumped on them on top of there over scheduled cable work. Pc work can take a lot more time then cable work.

CptGemini
Inside your computer
Premium
join:2004-11-29
Corpus Christi, TX
kudos:6

Re: The cable co's have techs that can do pc work? or subs

Yea considering some people still have 10+ year old computers lol

Simba7
I Void Warranties

join:2003-03-24
Billings, MT

Re: The cable co's have techs that can do pc work? or subs

All my 10+ year old systems run Linux. Problem solved.

CptGemini
Inside your computer
Premium
join:2004-11-29
Corpus Christi, TX
kudos:6

Re: The cable co's have techs that can do pc work? or subs

Yea but I was talking about those not so advanced users or the ones that aren't as technically inclined as some of us here on BBR are.

Simba7
I Void Warranties

join:2003-03-24
Billings, MT

Re: The cable co's have techs that can do pc work? or subs

Eh, true. I know I've slapped TV on a few systems to help computer-illiterate folks get through the day.

dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
kudos:4
said by Joe12345678:

Maybe it better to sub it and just the pc work to a other in home pc service so the cable guys don't have more work lumped on them on top of there over scheduled cable work. Pc work can take a lot more time then cable work.

My guess is it'll be a 'geek squad' class of people much like those subcontracted 'techs' that think everything revolves around changing splitters.
JWNelson

join:2011-09-01
Columbia, MO
Reviews:
·Charter
·CenturyLink

Anticompetitive

As an independent tech that makes house calls in a market where Cox seems to have at least 80% of the Internet subscribers, this is not good news.

They have made it increasingly difficult since going to a system of having to register all MAC addresses on their end, so I could no longer just swap out or install a gateway for a client without asking the account owner to phone in and get the new hardware approved. Only makes sense that this would be the next step.

WiseOldBear
De gustibus non est disputandum
Premium
join:2001-11-25
Phoenix, AZ
Reviews:
·Cox HSI
·Charter

Not In My Lifetime

Based on experience of around 20 years, I would never allow a Cox employee to even touch my computer hardware. The subs are all incompetent and only a few of their field technicians are really knowledgeable.
--
My perception is REALITY
ajwees41
Premium
join:2002-05-10
Omaha, NE

wasn't this tried before

I thought something like this was tried before.

shortyd999

join:2008-10-21
Birmingham, AL

ATT

ATT offers something similar to this to their DSL customers (Support Plus)
25139889

join:2011-10-25
Toledo, OH

Re: ATT

i thin T uses Best Buy's Geek Squad though right?

shortyd999

join:2008-10-21
Birmingham, AL

Re: ATT

Nah it's not geek squad, Connectech

hurtme

@cox.net

cox premium tech support

anyone who allows a cox employee/sub to touch their inside stuff needs a reality check.

merlock
Premium
join:2003-04-05
Warner Robins, GA

Yeah, right

A hunderd bucks to start, then 15 a month to be told to reboot my machine. Um...no.

ccwtech
Premium
join:2002-02-26
South Jordan, UT
Reviews:
·Comcast

Re: Yeah, right

OfficeMax, OfficeDepot, Staples, Geek Squad... pretty soon Wal-Mart employee's will be 'trying' to do tech services.

No offense to the good tech's out there who work for these services, it is more about the majority of those who pass themselves off as I.T. professionals.

Simba7
I Void Warranties

join:2003-03-24
Billings, MT

Re: Yeah, right

There's only a select few at Best Buy that I trust with my equipment that's under warranty (hardware, not software). Too bad one of them is splitting to Arizona.

There's usually a small test I do to see if a person knows what they're doing. If the person fails the test, I promptly leave. If they pass with flying colors, I tend to refer people to him/her.

fonzbear2000
Premium
join:2005-08-09
Saint Paul, MN

Re: Yeah, right

said by Simba7:

There's only a select few at Best Buy that I trust with my equipment that's under warranty (hardware, not software). Too bad one of them is splitting to Arizona.

There's usually a small test I do to see if a person knows what they're doing. If the person fails the test, I promptly leave. If they pass with flying colors, I tend to refer people to him/her.

What's the test?
--
»Music2pc-This program is AMAZING!

Simba7
I Void Warranties

join:2003-03-24
Billings, MT

Re: Yeah, right

Just a short one. Obviously, if the person can't tell the difference between processor sockets, memory types and speeds, and hard drives.. they kinda fail on the spot.

..not to mention if their idea to repair the computer is immediately saying that the data is unrecoverable, inserting the factory restore CD/DVD, and doing a system restore without even trying to recover the existing data (which can be easy in most circumstances). Heck, anyone could do that. I don't need to spend $100+ for something as simple as shoving a disc in my computer and boot from it.

..or the repair person says "Your computer is unrepairable and you need a new one" without a decent explanation on why it's unrepairable. I don't know how many people get suckered for that one when their existing system runs fine but might need more memory, a fresh install (or upgrade) of their OS, or just a clean out (dust, dirt, gunk, etc).
--
Bresnan 30M/5M | CenturyLink 5M/896K
MyWS[PnmIIX3@3.3G,8G RAM,500G+1.5T+2T HDDs,Win7]
WifeWS[A64@2G,2G RAM,120G HDD,Win7]
Router[2xP3@1G,1G RAM,18G HDD,Allied Telesyn AT2560FX,2xDigital QP DE504,Compaq DP NC3131,2xSun QP GigaSwift, SMC 8432BTA, Gentoo]