Cox Expands 'Premium' Tech Support 24 Hour Support for Routers, Software, Virus Removal Cox Communications has announced that the company is now offering premium tech support services nationally. On a case-by-case basis or for an additional $15 a month, Cox is offering 24 hour tech support for your software, network hardware, and up to four PCs in the house. In addition to the monthly fee, the service requires users pay a $100 initial fee that covers a PC tune up, which Cox tells us they can do remotely. While many of our readers are tech savvy enough to not need to pay for such services, a growing number of ISPs are hoping that more expansive technical support is a significant revenue generator. Cox had been tinkering with this idea in a number of markets, including Phoenix and Tucson, since 2007.
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 | | The cable co's have techs that can do pc work? or subs Maybe it better to sub it and just the pc work to a other in home pc service so the cable guys don't have more work lumped on them on top of there over scheduled cable work. Pc work can take a lot more time then cable work. | |
|  |  CptGeminiInside your computerPremium
join:2004-11-29
Corpus Christi, TX
kudos:6 | Re: The cable co's have techs that can do pc work? or subs Yea considering some people still have 10+ year old computers lol | |
| | |  Simba7I Void Warranties
join:2003-03-24
Billings, MT | Re: The cable co's have techs that can do pc work? or subs All my 10+ year old systems run Linux. Problem solved. | |
| | | | CptGeminiInside your computerPremium
join:2004-11-29
Corpus Christi, TX
kudos:6 | Re: The cable co's have techs that can do pc work? or subs Yea but I was talking about those not so advanced users or the ones that aren't as technically inclined as some of us here on BBR are. | |
| | | | | Simba7I Void Warranties
join:2003-03-24
Billings, MT | Re: The cable co's have techs that can do pc work? or subs Eh, true. I know I've slapped TV on a few systems to help computer-illiterate folks get through the day. | |
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|  dvd536as Mr. Pink as they comePremium
join:2001-04-27
Phoenix, AZ
kudos:4 | said by Joe12345678:Maybe it better to sub it and just the pc work to a other in home pc service so the cable guys don't have more work lumped on them on top of there over scheduled cable work. Pc work can take a lot more time then cable work.
My guess is it'll be a 'geek squad' class of people much like those subcontracted 'techs' that think everything revolves around changing splitters. | |
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Reviews:
 ·CenturyLink
| Anticompetitive As an independent tech that makes house calls in a market where Cox seems to have at least 80% of the Internet subscribers, this is not good news.
They have made it increasingly difficult since going to a system of having to register all MAC addresses on their end, so I could no longer just swap out or install a gateway for a client without asking the account owner to phone in and get the new hardware approved. Only makes sense that this would be the next step. | |
|  WiseOldNerdDe gustibus non est disputandumPremium
join:2001-11-25
Phoenix, AZ
 ·Cox HSI
·Charter
| Not In My Lifetime Based on experience of around 20 years, I would never allow a Cox employee to even touch my computer hardware. The subs are all incompetent and only a few of their field technicians are really knowledgeable.
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My perception is REALITY | |
| | | wasn't this tried before I thought something like this was tried before. | |
| | |  ATT
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| | | | Re: ATT i thin T uses Best Buy's Geek Squad though right? | |
| | | | | Re: ATT Nah it's not geek squad, Connectech | |
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| | cox premium tech support anyone who allows a cox employee/sub to touch their inside stuff needs a reality check. | |
|  merlockPremium
join:2003-04-05
Warner Robins, GA | Yeah, right A hunderd bucks to start, then 15 a month to be told to reboot my machine. Um...no. | |
| |  ccwtechPremium
join:2002-02-26
South Jordan, UT | Re: Yeah, right OfficeMax, OfficeDepot, Staples, Geek Squad... pretty soon Wal-Mart employee's will be 'trying' to do tech services.
No offense to the good tech's out there who work for these services, it is more about the majority of those who pass themselves off as I.T. professionals. | |
| | | Simba7I Void Warranties
join:2003-03-24
Billings, MT | Re: Yeah, right There's only a select few at Best Buy that I trust with my equipment that's under warranty (hardware, not software). Too bad one of them is splitting to Arizona.
There's usually a small test I do to see if a person knows what they're doing. If the person fails the test, I promptly leave. If they pass with flying colors, I tend to refer people to him/her. | |
| | | | | | Re: Yeah, right said by Simba7:There's only a select few at Best Buy that I trust with my equipment that's under warranty (hardware, not software). Too bad one of them is splitting to Arizona.
There's usually a small test I do to see if a person knows what they're doing. If the person fails the test, I promptly leave. If they pass with flying colors, I tend to refer people to him/her.
What's the test?
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»Music2pc-This program is AMAZING! | |
| | | | | Simba7I Void Warranties
join:2003-03-24
Billings, MT | Re: Yeah, right Just a short one. Obviously, if the person can't tell the difference between processor sockets, memory types and speeds, and hard drives.. they kinda fail on the spot.
..not to mention if their idea to repair the computer is immediately saying that the data is unrecoverable, inserting the factory restore CD/DVD, and doing a system restore without even trying to recover the existing data (which can be easy in most circumstances). Heck, anyone could do that. I don't need to spend $100+ for something as simple as shoving a disc in my computer and boot from it.
..or the repair person says "Your computer is unrepairable and you need a new one" without a decent explanation on why it's unrepairable. I don't know how many people get suckered for that one when their existing system runs fine but might need more memory, a fresh install (or upgrade) of their OS, or just a clean out (dust, dirt, gunk, etc).
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Bresnan 30M/5M | CenturyLink 5M/896K
MyWS[PnmIIX3@3.3G,8G RAM,500G+1.5T+2T HDDs,Win7]
WifeWS[A64@2G,2G RAM,120G HDD,Win7]
Router[2xP3@1G,1G RAM,18G HDD,Allied Telesyn AT2560FX,2xDigital QP DE504,Compaq DP NC3131,2xSun QP GigaSwift, SMC 8432BTA, Gentoo] | |
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