Cox Hit With Massive E-mail Outage
As users in our Cox forum
have documented, the cable operator has been dealing with an e-mail outage across the majority of its footprint that has been causing trouble for users since last Friday. According to Cox, the outage was caused by a "storage platform" issue, and primarily impacted users on the East Coast and in the Midwest. Cox technicians worked through the weekend to resolve the issue early this morning, and no e-mails should have been lost.
"Now that service is restored we are moving forward with replacing email storage platform equipment and implementing measures to prevent a re-occurrence of these issues," said Cox in a Facebook Post
"We will remain intensely focused on this effort until all queued email messages are successfully delivered. Technical teams continue to be on high alert and monitoring systems closely."
While many users these days have shifted to web-based e-mail instead of the ISP provided offering, those that remain on Cox e-mail say they not only couldn't couldn't access e-mail, but they were greeted with website injection messages
that popped up while browsing.
Such meddling with raw Internet traffic has traditionally been frowned upon by many engineers and users alike. It's more disliked when, as Mediacom found out last year
, the technology is used to fling additional advertisements at users -- something Cox is not doing. The injected warnings appear to be popping up regardless of what DNS servers the subscribers' use.