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Cox increases Premier Speed in Select Markets
by CoxJimR 12:22PM Wednesday Nov 30 2005
»home.businesswire.com/portal/sit···Lang=en

ATLANTA--(BUSINESS WIRE)--Nov. 30, 2005--Cox Communications announced today that it has increased the speed of its fastest Cox High Speed Internet package at no additional charge for customers in Cleveland, OH, Kansas, Oklahoma City and Tulsa, OK, as well as Orange County and San Diego, CA. Cox High Speed Internet customers that subscribe to the Premier package in these markets can now enjoy speeds up to 9 Mbps downstream and up to 1 Mbps upstream, a download speed up to 80% faster than before the upgrade

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colbalt blue

join:2002-02-11
Enid, OK

I should sue

I just got off the phone with Cox tech support and a local office over this topic, boy this is fun. The of the two tech support agents I spoke with the first replied that the "premier tier has always been 5Mbps" in a snotty voice so I hung up. The second rep was obviously flustered and after 30 minutes of mostly dead air (do they not have a hold button!!!) he offers to call me back later. LMAO

The local office personnel I spoke to was very matter of fact and stated that only OKC and TULSA have this speed. When informed that their website also states I should have 9Mbps she replied that the systems needed to be updated and it would be 2nd quarter before its available.

I find this all ... disheartening considering I spoke to a local technician because I was having trouble maintaining an IP address. He informed me that they had installED a second OTC3 to allow the upgrade (which was the first I had heard of it).

If the big pipes are already there whats left update aside from the docsis on the individual cable modems, which should take no more that a day I would surmise. Also if its advertised on the website for my area can anyone say false advertising! Anyone have any info for me as to the real situation, are the still upgrading or did the local feed me a line ;P?
colbalt blue

join:2002-02-11
Enid, OK

And it gets worse

Still no info on the speed upgraded :'( and I find out the situation gets worse. Aparrantly Cox finally sold our market which I was hoping would be a good thing, but they sold out to Cebridge and from what I read the REALLY SUCK! Ive lived in quite a few areas that have Cox Communication, and suprisingly the provide a very good service in my market. I bet a lot of people in my area are going to switch to the only other option, wich unfortunately is satellite.:p
radam

join:2004-02-13
Fairfax Station, VA

Re: And it gets worse

Could Cox's financial troubles be affecting their service?

needforspeed59
Cruise Ship Just Passing Through

join:2001-05-02
La Place, LA

Re: And it gets worse

Cox is in financial trouble? Please state your source.
--
Of all the people I know... you're one of them.
radam

join:2004-02-13
Fairfax Station, VA

Re: And it gets worse

.. from their investor relations web page at »www.cox.com.

"News Releases

Cox Communications Announces Third Quarter and Year-to-Date Financial Results for 2005

ATLANTA - Cox Communications, Inc. today reported financial results for the three and nine months ended September 30, 2005.

"This was another strong quarter for Cox, fueled by some excellent product performances," said President and CEO Jim Robbins. "Churn continues to decline across all products and we experienced record sell-in for digital cable, high-speed Internet and bundled services."

"The simplicity and convenience of the Cox bundle remains popular with our customers and has helped us surpass yet another milestone. Approximately one million customers subscribe to the Cox bundle of voice, video and Internet services. This success will serve us well as we expand our product bundle to include a wireless offering."

THIRD QUARTER HIGHLIGHTS

For the third quarter of 2005, Cox:

Generated $1.2 billion in net cash provided by operating activities and $208.0 million in free cash flow (net cash provided by operating activities less capital expenditures).
Generated 8% and 10% revenue growth during the quarter and nine months ended September 30, 2005, respectively, compared with the same periods in 2004.
Generated an operating loss of ($356.9) million and 17% operating cash flow growth (operating income before depreciation and amortization) during the quarter ended September 30, 2005 and an operating income decline of 84% and 15% operating cash flow growth during the nine months ended September 30, compared with the same periods in 2004."