  GooberPremium
join:2000-12-17
Naperville, IL
kudos:5 | Who believes that Anyone who believes nonsense like that has no clue about how business is conducted.
You better believe that if you get acquired, sometime, sooner or later, there will be changes. | |
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 | | | Re: Who believes that I hope its not true... If so another good ISP bit the dust. Unfortunately DSL is a dieing technology so I am not really all that surprised.
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Two 35/35 FIOS connections bonded to 70/70 | |
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| | | | Re: Who believes that This was a given that it would happen. They only thing Ikano seems to care about is their bottom line and not the customers. Any company they seem to touch they run into the ground some how. They purchased a GREAT company called HotSpotzz that allowed anyone to set up a wifi network and create roaming across the country for $20 per month and compete with other carriers (ATT Wifi). When Ikano took over- the company closed and half of the website works and half doesn't but still live. With DSLX- they decided to add below the line fees to increase their $$$ when undercutting ATT and pass them off as a required "tax" that isn't so and then lie to their customer's about it or anyone wanting to sign up. Talk about treating the public and customers with respect on that level.
And when you're only option currently is to resell the entire network and no real options to build out; this is what is to do; and then close in due time. DSLX/Ikano will end up like Earthlink in the end. | |
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| | |  ThalerPremium
join:2004-02-02
Los Angeles, CA
kudos:3 | Re: Who believes that said by hottboiinnc:With DSLX- they decided to add below the line fees to increase their $$$ when undercutting ATT and pass them off as a required "tax" that isn't so and then lie to their customer's about it or anyone wanting to sign up.
How's that different than other ISPs exactly? I have yet to see one that advertises a fee that isn't laden with additional fees after the promised amount.
I mean, honestly, I can't complain too much. I pay $30+3 per month for a service that AT&T doesn't offer (they only offer 3 Mbps in my area) and for even less than AT&T's advertised rate ($40-50/month).
And yeah, while losing local tech support blows...that's my only choice for local broadband offerings. I can chose between AT&T, Time Warner, and DSL Extreme - and all of them feature hard-to-understand entry level tech support. | |
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| | | | | | Re: Who believes that ATT doesn't charge the extra fees for their DSL, Sonic.net does not charge extra for their DSL services, and I can give a whole list of local mom and pop DSL providers that don't charge anything extra. DSLX only started after the whole merger/buyout that happened.
And if you can get DSLX as a DSL provider; there are many others that you can get. Many national providers too.
ATT's advertised rates are always "more on paper" or seem to be. When you factor in no middle man rates can come down; especially if you order online; ATT 24/7 customer support and MOST is US Based now. And if you can't get anywhere with them; you can get to a US rep by just asking for one. They can transfer your call back to the States. And $3 fee just to have DSLX? I call that a BS fee and that company knows it. And I'm not the only one that says that about that fee. When the fee made the front page here on DSLR there were a TON of people that started to complain about that fee because they actually came out with it when it was brought up about them trying to undercut their wholesale partner- which NEVER works. | |
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| | | | | ThalerPremium
join:2004-02-02
Los Angeles, CA
kudos:3
1 edit | Re: Who believes that said by hottboiinnc:ATT doesn't charge the extra fees for their DSL, Sonic.net does not charge extra for their DSL services, and I can give a whole list of local mom and pop DSL providers that don't charge anything extra. DSLX only started after the whole merger/buyout that happened.
AT&T does charge extra fees for their DSL last I was a member with them (Universal Slush Fund, local connection fees, whatever they called it). Plus, AT&T's rapidly going down the crapper, so they're a total no-go as far as ISPs go.
Sonic.net surprisingly finally offers service to our area, but only at half the speed of DSLX. So, again, that's a deal breaker.
said by hottboiinnc:And if you can get DSLX as a DSL provider; there are many others that you can get. Many national providers too.
You're really going to go with that? I've lived here for years, contacted everyone locally I can to get a good sample pool for the availability here, and yeah...all we get to chose from is AT&T (and their resellers) and Time Warner. Woo.
said by hottboiinnc:ATT's advertised rates are always "more on paper" or seem to be. When you factor in no middle man rates can come down; especially if you order online; ATT 24/7 customer support and MOST is US Based now. And if you can't get anywhere with them; you can get to a US rep by just asking for one. They can transfer your call back to the States. And $3 fee just to have DSLX? I call that a BS fee and that company knows it. And I'm not the only one that says that about that fee. When the fee made the front page here on DSLR there were a TON of people that started to complain about that fee because they actually came out with it when it was brought up about them trying to undercut their wholesale partner- which NEVER works.
150 GB. Enough said. That's worth paying a $3 "bullshit fee" and getting an overall cheaper monthly rate anyday. And before you ask, yes, they undercut them even with the fee factored in: $30+3 is less than $50. | |
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| | | | | |  d_lBarsoomPremium,MVM
join:2002-12-08
Reno, NV
kudos:7 | Re: Who believes that Sheesh, who pays $50/mo for Elite? I certainly don't and I've had that speed for years. Only a flat $30/mo. No phony fees. | |
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| | | | | | | ThalerPremium
join:2004-02-02
Los Angeles, CA
kudos:3
1 edit | Re: Who believes that said by d_l:Sheesh, who pays $50/mo for Elite? I certainly don't and I've had that speed for years. Only a flat $30/mo. No phony fees.
That's what I was quoted, last I fed my data into the AT&T offer page. At $50/month for 3 Mbps...thanks, but no thanks.
(edit) Actually, just fed in a line similar to mine (but not exactly the same line, as AT&T's DSL page explodes when it sees my DSLX line). $15/month for a year, then $35/month after that for 3 Mbps. It's definitely an improvement over their prior $50/month offering previously, but:
• It's AT&T. A capped service for our needs is simply unacceptable. Nobody torrents, but I sure as hell will blaze on through 150 GB/month with the multiple users here.
• It's also half the speed of my current 6 Mbps offerings. If anything these days, I need more speed, not less.
So, better, but still not worth the trouble of cutting them a check for their services. | |
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| |  SLDPremium
join:2002-04-17
San Francisco, CA | "Dying" is the correct spelling. | |
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| | | | Too bad they are going down the drain and haven't even got to Arizona yet so we still don't have any service here. | |
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1 edit | Re: Who believes that said by ArizonaSteve:Too bad they are going down the drain and haven't even got to Arizona yet so we still don't have any service here.
How they are going down the drain because they did was int he best interest of the company?Welcome to the 21 century | |
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 davoice
join:2000-08-12
Saxapahaw, NC | "don't want to mess with" "we don't want to mess with what you've done."
"Until we have the need to make more money off our existing assets.
}Davoice | |
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 veloslaveGeek For GodPremium
join:2003-07-11
Pleasant Hill, CA | Sonic.net FTW | |
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 pleekmoTriptoe Through The TulipsPremium
join:2001-09-14
Manchester, CT | Re: Outsourcing to the Philippines Most outsourcing to the Philippines is done to Cebu City, I believe. If the Filipinos I work with are any indication, outsourcers should have no difficulty finding Filipinos who speak English very well with only a minimal Filipino accent.
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HCN: Because you deserve a rest!
Omelas: How MUCH do the needs of the many outweigh the needs of the few... or the one? | |
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| elray
join:2000-12-16
Santa Monica, CA | Re: Outsourcing to the Philippines said by pleekmo:Most outsourcing to the Philippines is done to Cebu City, I believe. If the Filipinos I work with are any indication, outsourcers should have no difficulty finding Filipinos who speak English very well with only a minimal Filipino accent.
They may speak English with no accent, but I've yet to speak with anyone in Cebu who actually understood what they were saying. They just read from scripts. | |
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| |  cdruGo ColtsPremium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:7 | Re: Outsourcing to the Philippines And that differs from many American tech support departments how? | |
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| | | elray
join:2000-12-16
Santa Monica, CA | Re: Outsourcing to the Philippines said by cdru:And that differs from many American tech support departments how?
In the case of DSLX, ironically, the domestic tech support in Winnetka often had very thick foreign accents. I don't see how off-shoring will change anything, other than cause California to borrow even more from the Feds to fund unemployment benefits.
The good news is that broadband is now so cheap that you can afford to buy a "backup" feed, so you aren't at the mercy of either ISP's so-called support. | |
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| | | I don't think it's a matter of where, Philippines or India. The that an American company will outsource and take away jobs from American is just pitiful. Bye bye DSLextreme | |
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| | | | Re: Outsourcing to the Philippines said by Former DSLx :I don't think it's a matter of where, Philippines or India. The that an American company will outsource and take away jobs from American is just pitiful. Bye bye DSLextreme
Company do not own anything to America. They are doing what maximize profit which is their number one goal. | |
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 pnh102Reptiles Are Cuddly And PrettyPremium
join:2002-05-02
Mount Airy, MD | And Of Course Will any of the savings from this offshoring of jobs be passed on down to the consumer in the form of lower prices? Of course not. 
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"Net Neutrality" zealots - the people you can thank for your capped Internet service. | |
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| | | Re: And Of Course said by pnh102:Will any of the savings from this offshoring of jobs be passed on down to the consumer in the form of lower prices? Of course not.
No, an "enhanced support" fee of $2 will be magically added. | |
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| | patcat88
join:2002-04-05
Jamaica, NY
kudos:1 | Re: And Of Course You can get the "Domestic Support Plan" for $9.95 per month. Minimum 1 year term. | |
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| | | Savings does not always = profit. I suspect in this case that savings is balanced out by not increasing pricing. | |
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| | | | Re: And Of Course they have already- they added the "fee" below the line when they tried to undercut ATT. | |
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| | | said by pnh102:Will any of the savings from this offshoring of jobs be passed on down to the consumer in the form of lower prices? Of course not.
you obviously have no idea how business works. they dont exist to "pass savings" down to the customer. they exist to make money. sometimes they can be obtained in the same way, but many times they are not. a price is set by the total cost of the product/service/operation and the market/competitors, not by what they want to allow consumers to "save".
im not trying to defend DSLExtreme; ive never even heard of them before. However the philosophy that a business is created to serve solely the customer is absurd. They are not mutually exclusive, but not the only way to be profitable and grow. | |
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| | pnh102Reptiles Are Cuddly And PrettyPremium
join:2002-05-02
Mount Airy, MD | Re: And Of Course said by Somnambul33t:you obviously have no idea how business works. Wow, who pissed in your Cheerios this morning? I never said that offshoring would be a bad move from a business perspective.
The standard line we hear about offshoring is that it supposedly "creates value" for customers by "allowing companies to lower prices." I deal with tons of companies that offshore jobs to foreign countries, as do many other people. Every day in fact, we keep hearing about more and more US jobs being offshored.
While I have no doubt that a company's bottom line is indeed improved by offshoring employment, many of us are still waiting to see the value from a customer perspective, i.e., the lower prices we keep hearing about.
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"Net Neutrality" zealots - the people you can thank for your capped Internet service. | |
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| | | | | Re: And Of Course said by pnh102:said by Somnambul33t:you obviously have no idea how business works. Wow, who pissed in your Cheerios this morning? I never said that offshoring would be a bad move from a business perspective. The standard line we hear about offshoring is that it supposedly "creates value" for customers by "allowing companies to lower prices." I deal with tons of companies that offshore jobs to foreign countries, as do many other people. Every day in fact, we keep hearing about more and more US jobs being offshored. While I have no doubt that a company's bottom line is indeed improved by offshoring employment, many of us are still waiting to see the value from a customer perspective, i.e., the lower prices we keep hearing about. 1- i dont see a presser from DSLE claiming this will "lower prices" for customers
2- the costs of doing business are rapidly increasing across the country. between obamacare, unstable tax code, the threat by many states to raise corporate taxes to close their widening deficits and debts, and the obvious threat of terrible inflation right around the bend businesses are having to cut expenses, drop services, and outsource just to maintain the same competitive level they had 3+ years ago.
when small businesses are estimating their employee healthcare costs raising 200% over the next 3-5 years and not having a solid tax code for the next 10+ years, they are 1- forced to cut healthcare benefits (or outsource jobs and avoid them altogether), 2- unable to put together medium- and long-term plans (3-10 years), and 3- forced to make some really tough decisions just to stay in business.
DSLE might be facing these exact circumstances...or they may be having a BOOM and wanted to straight up increase profits. they havent said anything, but either way it's there prerogative. if you're a customer and disagree with the decisions, switch to someone else. | |
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| KearnstdElf WizardPremium
join:2002-01-22
Mullica Hill, NJ | of course that bottom line improvement does not help hundreds of workers who got fired for no reason other than to make some idiot stock broker richer.
Amazing how in this economy a company can justify firing more people. I bet they still expect tax breaks too when they build something in a town.
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[65 Arcanist]Filan(High Elf) Zone: Broadband Reports | |
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 en102Canadian, eh?
join:2001-01-26
Valencia, CA | They'll have to change their commercials On the radio - KNX1070 'the digital doctor' (yeah right) Jeff Levy promotes (promoted?) DSLExtreme because their tech support is local, based out of Southern California.
I wonder how they'll spin that .... much be a different level of tech support - when the outsourced techs need escalation.
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Canada = Hollywood North | |
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| | | Re: They'll have to change their commercials said by en102:On the radio - KNX1070 'the digital doctor' (yeah right) Jeff Levy promotes (promoted?) DSLExtreme because their tech support is local, based out of Southern California.
I wonder how they'll spin that .... much be a different level of tech support - when the outsourced techs need escalation.
If they can't spin it they will just drop him. | |
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| | | they even removed the American Flag from their website- Very interesting. I love though how they still advertise DSL as being a dedicated unshared Internet connection compared to others. SOOOOOOO 90s! LOL. | |
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| | Outsource again Kills Jobs in US When all our jobs are outsourced and no one has money to pay for those services I wander what then. Get call from some sales rep then have to say: Sorry no job call someone in your country that has my old job have a nice day now!!!! | |
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| patcat88
join:2002-04-05
Jamaica, NY
kudos:1 | Re: Outsource again Kills Jobs in US This will be like Russia or South America. Either you earn 3 figures, or 9 figures. Never in between. | |
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| SLDPremium
join:2002-04-17
San Francisco, CA | The sad thing is all we have left in this country are service jobs, and now even those are being outsourced, or replaced with H1-B employees. When will America wake up and stop believing that *any* corporation has any interest in supporting our people or our country?!? | |
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| |  Trickle down eh?
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See 8 replies to this post |
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KearnstdElf WizardPremium
join:2002-01-22
Mullica Hill, NJ | its the way of corporate america if it can save them even 25 cents they will do it. remember companies do not care about your community or the country itself. if it would increase their profits they would outsource everything that could be and only have a small office in NYC with 7 figure making execs as their only location in the US if they could find a way to make that work.
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[65 Arcanist]Filan(High Elf) Zone: Broadband Reports | |
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| Reviews:
 ·T-Mobile US
·Sprint Mobile Br..
| Re: its the way of corporate america the rich get richer as the middle class is dwindling and the poor are staying poor... I envision very sad days for this country as far as the direction everything is going... Especially when most huge companies here are taking the same approach.. And to the OP above, it's Quezon City in the Phillipines thats getting all our jobs. | |
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| | :( Service is not my area. I tried to get off the AT&T band wagon. | |
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 VanPremium
join:2009-07-08
New Orleans, LA | Nothing is more frustrating then dealing with an issue and getting someone on the phone who can't understand 2 words of English | |
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| | CSR troubles Unfortunately, customer service is never perfect. Either you get an over-educated, foreign, ESL tech who could probably fix your problem if only he understood what it was, or you get some HS drop-out from Plano, TX who understands everything you said, but couldn't put a hole in the wall if you handed him a hammer - in fact, he would probably just hurt himself. So I just silently pray that nothing goes wrong. When it does, I know it is 80/20 I'm screwed. I learned that sometimes you have to take matters into your own hands. I once moved my service from PacTel to Covad, then back to PacTel just to clear up a provisioning issue PacTel kept blaming on the CPE. Of course everything worked fine after I got the new circuit, but I had to eat the NRC for install. Fourteen years have elapsed since that issue arose, and I am positive that if I hadn't pulled the switch-a-roo, I would still have a faulty circuit. | |
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| en102Canadian, eh?
join:2001-01-26
Valencia, CA | Re: CSR troubles Very true - Plano, TX is a bit of a techie area though.
Never fun dealing with 3rd parties as well. I've been there on frame relay.
Local loop carriers on each end + T1/frame carrier (back then MCI WorldCom).
Since I had a 'mesh' - and these actually connected to carrier sites (  ) it made for an interesting mix.
Eg.
Office -> Pacbell (local loop) -> MCI -> Frontier -> Verizon (office)
Talk about a pain.
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Canada = Hollywood North | |
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sctboy
join:2011-03-21
San Mateo, CA | 100% sure it is being outsourced I can confirm it is very sad that DSLX has switched their support outside of the USA. (Not 100% sure if it is in India or Philippines)
Tried to call and see if I can negotiate a better yearly renewal rate and they are simply useless...
Very disappointed. Seriously thinking to switch after 8 years with DSLX.... | |
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| | | Re: 100% sure it is being outsourced As being posted before, they are doing what is in the best interest of their shareholders to whom they have sole responsibility. | |
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| Reviews:
 ·DSL EXTREME
 ·DSLExtreme Hosting
| It is the Philippines, I just spoke to Uvn a tech support guy, he said he was in the P.I. He was the 21st DSLeXtREEM employee I spoken to this week, trying to get my service working right.
I have been customer for ten years and the last 3 to 4 years I have watch them slip into a flatspin, they now suck in my book. | |
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| | Kiss all your asses goodbye Anything that can be sent across a wire is going to be outsourced.Welcome to Clinton era administration strategy.Even H&R block are using Indian accountants, and mny Radiologist X-Rays are being read overseas. Your kids are going to be working all for Walmart one day. | |
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| | | Re: Kiss all your asses goodbye That is totally fine by me. | |
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tack1974
join:2011-03-18
West Frankfort, IL | New customer with DSLX. I signed up on Monday(3/14) and after just my first week deal with them, I am canceling my service. It is ridiculous. Had to explain to their off shore tech support that a drop was needed to connect my DSL. I explained that even though the order was close and the claim to have tested it out, their was still no drop to the house. I know DSL usually takes sometime to setup, but the CO techs in my small town are not very busy. They had everycthing provisioned by 3/16, only needed a drop which was to be installed on 3/17. Basically still no connection to DSLX, but there is connection to DSL per the modem. Hold times have been anywhere from 30 mins to an hour and 45 mins. Its sad that a company like this is becoming useless. Oh well, Frontier has offered me a better plan, and even though I know I will probably have problems with them, DSLX has lost my business and that of my friends, relatives and customers. | |
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| | It is True Yes Karl would be correct. We have been outsourced. After working for numerous years for the company i was let go on 03/17/2011 because my job was sent to the Philippines. They closed both the Utah and California call center operations and that was effective immediately on 03.17.11 It is the end to a company that was known for providing superior customer service and now can't even commit to answering the phone in a timely manner, as many of you are experiencing now. All i can say is good luck! | |
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| | shout from the rooftops I keep saying in the Tech Guy show chatroom that dslextreme is a crappy company.. what more proof do you need? Sorry Cali.. move if you dont like 3rd world dsl. | |
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| | DSL Extreme | |
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| | | Re: DSL Extreme I've been with Aceweb.com for over 5 years and rarely have any problems. When I do have an issue I get to speak to someone in California. Much smaller ISP but prices and help are great | |
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 mgee
@clearwire-wmx.net | wow really so then how is business conducted now a days example defraud the customers take their money give them no refund when they aren't happy with the level of service they are getting offer them no help in correcting the problem or like sprint wireless 4g hot spot give your customers a product that is designed to fail every month and has to be replaced costing the customer extra money every month fire 99% of your employees that helped build a long standing rapport with customers and then outsource your support outside the country or take over a start-up company and focus entirely on that and drop the others that you have been providing support for ten years if that is the way business is run then someone needs to set you all up on a wall and put a bullet between your eyes because a good company listens to employees and customers to try to improve things not ignore them and do what you want without consequences you cant ignore how you have kept a company going in the past and expect to stay in business | |
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