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Delta CEO: No Voice Calls on Our Flights
by Karl Bode 02:34PM Wednesday Dec 18 2013
Last week the FCC voted 3-2 to eliminate FCC rules barring cellular voice calls on planes, stating that with studies showing there's no interference threat, their role as a technological regulator isn't to craft or enforce rules dealing with social behavior. The FCC stated it would be up to the FAA or airlines to be the ones that prohibited or allowed in-flight phone calls. Today Delta was the first airline to insist clearly that they won't allow phone calls (satellite or Internet) in flight.

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In a memo to employees, Delta CEO Richard Anderson states their own data shows allowing such calls simply wouldn't be a very popular move with users:
quote:
Our customer research and direct feedback tell us that our frequent flyers believe voice calls in the cabin would be a disruption to the travel experience. In fact, a clear majority of customers who responded to a 2012 survey said they felt the ability to make voice calls onboard would detract from – not enhance – their experience. Delta employees, particularly our in-flight crews, have told us definitively that they are not in favor of voice calls onboard.
A regulatory ban still isn't out of the question, with the Department of Transportation stating they may investigate blocking in-flight cellular calls. It remains to be seen which airline will be the first to charge you a fee if you want to sit in a no voice communications section of the airplane, though it apparently won't be Delta.

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boogi man

join:2001-11-13
Jacksonville, FL
kudos:1

Looks like someone is listening

Allowing calls on flights would be a horrible idea.

anonome

@verizon.net

Re: Looks like someone is listening

New sections of the plane: talking and no talking. (In "no talking" section everyone gets their mouths taped shut upon entering the plane. You pay extra for the "privilege", of course.)

battleop

join:2005-09-28
00000

Re: Looks like someone is listening

I would pay extra for the "Shut the Fuck Up" section. I just got off a flight where I had to listen to some woman yap yap yap yap for the entire flight. I wanted to choke the bitch out before we even pushed back. No one gives a shit about your grand kids and the unoriginal stuff they do.

I a certain it would be 100000000 times worse if you let morons talk on a phone.
--
I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company.

McLovin
Chicka chicka yeah
Premium
join:2005-06-12
Fairbanks, AK
Reviews:
·GCI.net

Re: Looks like someone is listening

said by battleop:

I would pay extra for the "Shut the Fuck Up" section. I just got off a flight where I had to listen to some woman yap yap yap yap for the entire flight. I wanted to choke the bitch out before we even pushed back. No one gives a shit about your grand kids and the unoriginal stuff they do.

I a certain it would be 100000000 times worse if you let morons talk on a phone.

This FTW.

No babies either. I've flown 55,000 miles this year, and I can't think of a single damn flight that hasn't involved a small child yelling/screaming.
--
Tube surfin' at 50Mbps/5Mbps
Crookshanks

join:2008-02-04
Binghamton, NY

Re: Looks like someone is listening

said by McLovin:

and I can't think of a single damn flight that hasn't involved a small child yelling/screaming.

Get over it already. Seriously. You were a child once. That child is going to be paying for your social security and healthcare when it grows up. You think a toddler has the intellectual capacity to understand why her ears are popping?

Out of all of the annoyances of modern air travel, screaming baby ranks near the bottom of the list for me.

McLovin
Chicka chicka yeah
Premium
join:2005-06-12
Fairbanks, AK

Re: Looks like someone is listening

I get that, but it doesn't change the fact that it annoys me and prevents me from sleeping. Ear plugs only do so much.
--
Tube surfin' at 50Mbps/5Mbps

battleop

join:2005-09-28
00000
I have a son and I can promise you I did not do this shit. We did not fly anywhere until he was 5, we didn't take him to the movies as a toddler, and when he did cry in a restaurant one of us would step outside with him.

I refuse to be that asshole I hate....
--
I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company.
Crookshanks

join:2008-02-04
Binghamton, NY

Re: Looks like someone is listening

said by battleop:

We did not fly anywhere until he was 5

Not everybody has that luxury. If your child is sick and needs specialist treatment you'll be flying with him. Ditto if Mom or Dad are in the Armed Forces and live in base housing. Ditto if someone dies and unplanned travel happens.

battleop

join:2005-09-28
00000

Re: Looks like someone is listening

If these examples were the case that would be a different story but most parents are inconsiderate and think the world evolves around their snot nosed brats. Visit Disney world and you will see lots of people who think the world evolves around them.
--
I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company.
jvanbrecht

join:2007-01-08
Bowie, MD
And I have flown close to 200k miles this year (I travel every week), and I have no problems with babies, screaming or otherwise. Families with children have just as much right to travel as anyone else, and a 4 or 5 hour flight for a baby is much better then strapping them into a car seat immobile while someone spends 2 or 3 days driving from far away places.

Stop being so damn selfish. And yes, I do happen to have a baby, and I have traveled with him, and as luck would have it.. 3 out of the 4 trips were uneventful and quiet, 1... well not so much.

McLovin
Chicka chicka yeah
Premium
join:2005-06-12
Fairbanks, AK
Reviews:
·GCI.net

Re: Looks like someone is listening

I'm not trying to be selfish, and I agree that everyone has the right to travel. My point was the same as battleop See Profile pointed out, I would pay extra for the "Shut the fuck up section", which should be soundproofed.
--
Tube surfin' at 50Mbps/5Mbps

NickD
Premium
join:2000-11-17
Princeton Junction, NJ
Reviews:
·Comcast
Cell phone calls were only forbidden because of a technological limitation. It's simple physics that a cell phone will connect to hundreds of towers because they are line of sight. With wi-fi on board, it will connect to the wi-fi network because it would be strongest. VoIP is alive and well, and VPNs can help get around arbitrary restrictions. Block VPNs and lose most of the people who would pay for wi-fi on their expense account.

battleop

join:2005-09-28
00000

Re: Looks like someone is listening

It would be pretty much impossible to block VPNs. I do agree it would stop people from expensing it.
--
I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company.
dfxmatt

join:2007-08-21
Evanston, IL
Yes, the luddites are listening selectively and intentionally.

In reality, there are phones on planes already - this is just allowing a cellphone. How hard is this to understand?

Are there suddenly a million calls on the in-plane phones? Is something going to change? No.

What has happened is a bunch of people freaking out over absolutely nothing.

goalieskates
Premium
join:2004-09-12
land of big

1 recommendation

Re: Looks like someone is listening

You are so wrong.

Years ago I was on a Friday afternoon flight full of salesmen heading home that was delayed before takeoff. They all grabbed for the air phones and it became the Tower of Babel in nothing flat, with all of them shouting louder and louder to be heard over the ones around them.

It was nothing short of hell. And I was trapped.

Expanding the pool of availability to ignorant people without expense accounts or manners is a totally repulsive idea. If you can't go for an hour or two without your cell, you're sick. Rent a car.

anonome

@verizon.net

Re: Looks like someone is listening

Well, your problem there wasn't people using cell phones; it was salesmen using cell phones. Salesmen talk loud to begin with--that's their normal voice. Now, if you'd had a bunch of librarians instead, well, there would've been no problem.

Some people just don't know how to use their normal voice on a cell phone... ever.

boogi man

join:2001-11-13
Jacksonville, FL
kudos:1
absolutely nothing? I beg to differ, blanket allowance of cellular calls could easily become an issue/annoyance. I'm glad that they are making a clear statement that cell calls won't be allowed.

Yes there were/are airfones and yes there are some people that 'need' to make a call during a flight via wifi/voip etc but to just openly say that it's ok to make/take calls would not be a good thing for the general order and business of flying.

the biggest reason that I've heard for not using airfone is the crazy high cost and similar with current on-board wifi offerings not that people don't but a lot of people don't see enough value in the price, at least that is the consensus from the folks I've talked with about it(granted not an actual study).

anonome

@verizon.net

Re: Looks like someone is listening

Except for the all too often times when people talk too loudly on their cell phone (what are they? deaf?), it's not that people near you are talking on a cell phone that bothers most people. It's that they don't like being left out of the conversation by hearing only half of it--how RUDE! (Yes, that's right... some people just need to get over themselves.) Anyway, I thought that's why the planes had headphones--to not hear the people around them talking (breathing, snoring, whatever).

battleop

join:2005-09-28
00000
"there are phones on planes already"

I can't recall seeing them on a plane for quite some time.
--
I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company.
ajanis

join:2004-10-19
Oswego, IL

How quickly we forget

Phones were on planes until about 2006.

»en.wikipedia.org/wiki/Airfone

I am sure any future cell service on planes will carry similar costs to that of the Airfone service. Allowing your cell to "roam" on to a microcell installed in the planes.

boogi man

join:2001-11-13
Jacksonville, FL
kudos:1

Re: How quickly we forget

I remember them, good part about them was they were so expensive that almost no-one used them.
Crookshanks

join:2008-02-04
Binghamton, NY

Re: How quickly we forget

They were also "real" phones, which is to say that people actually grasped the concept that they could speak at a normal tone of voice into them. I flew on several flights where my seatmate used airphone, and he was never half as annoying as the jackass four or five rows away, using his cell at the gate.

Cellular phone conversations need not be inherently annoying, the big problem with them is a sizable number of people fail to appreciate the fact that the phone is designed for you to speak at a normal tone of voice. INSTEAD THEY SPEAK REALLY LOUDLY, GUARANTEEING THAT ALL AROUND THEM MUST LISTEN TO ONE END OF A USUALLY TRIVIAL CONVERSATION ABOUT NOTHING OF CONSEQUENCE.

Part of this stems from the fact that most cellular phones don't give you feedback of your own voice, in the way that a POTS line did. There's a negative feedback loop of sorts on a POTS line, it's easier to manage your own volume level when you hear your voice in the earpiece.
ISurfTooMuch

join:2007-04-23
Tuscaloosa, AL

Re: How quickly we forget

Also, when cell phones were analog, you often had static that people had to talk over. People got used to the idea that they had to shout into the phones (they often didn't, but they thought they did), and that practice has been passed down.

There was also the novelty of one of these phones, and some people talked loudly so those around them would notice that they had one. "HEY, LOOK AT ME! I'M IMPORTANT BECAUSE I HAVE A CELLULAR PHONE, AND I'M WEALTHY ENOUGH TO AFFORD IT."
patcat88

join:2002-04-05
Jamaica, NY
kudos:1

Re: How quickly we forget

said by ISurfTooMuch:

Also, when cell phones were analog, you often had static that people had to talk over. People got used to the idea that they had to shout into the phones (they often didn't, but they thought they did), and that practice has been passed down.

With modern cellphone codec, and random clipping/interference/breaking up/bit robbing during cellular rush hour, you have to scream into phone, and say "roger" too.
Crookshanks

join:2008-02-04
Binghamton, NY

Re: How quickly we forget

Screaming into the phone will not make up for random cutouts caused by bad signal. Dead air is dead air, regardless of how loudly you were screaming prior to the drop out.

anonome

@verizon.net
Don't call me "Roger". (another airplane joke)
ISurfTooMuch

join:2007-04-23
Tuscaloosa, AL

Re: How quickly we forget

Surely you can't be serious!

dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
kudos:4
$5/min? thanks but no thanks!

dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
kudos:4

Instruments

it was NEVER about interfering with nav instruments but all the complaints.
imagine a full 777 with just HALF of the people on their phones!!1
--
Despises any post with strings.

boogi man

join:2001-11-13
Jacksonville, FL
kudos:1

Re: Instruments

actually there was some concern and because of the unknown it needed to be studied/confirmed either way. I recall reading an article that there were some aircraft that needed to be mod'd a bit to ensure safe operation of flight systems in the presence if numerous cellular radios on-board(no I don't have a link no I'm not looking it up).
ptbarnett

join:2002-09-30
Lewisville, TX

Re: Instruments

Putting a nano/pico/femto-cell base station on an airplane would actually REDUCE both real and potential interference from cell phones, because they would "roam" and connect to the airborne cell base station. The phone would only transmit at the lowest power level.

Even if you never make a call, your phone would stop trying to connect to the terrestrial network, transmitting at higher and higher power levels in an attempt to be heard. As a bonus, your battery won't be exhausted when you land.

All of the people that "forget" to turn off their phone or put in in airplane mode will never know the difference.

sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13

1 recommendation

Good decision

Whilst flying, I am not available. It's me time. No calls inbound, no calls outbound. Flying's stressful enough, I don't need phones ringing ... mine or anyone elses.

N3OGH
Yo Soy Col. "Bat" Guano
Premium
join:2003-11-11
Philly burbs
kudos:2

Re: Good decision

AMEN!

anonome

@verizon.net

But there'll be a new, "smart" in-flight option...

The Cone of Silence.

(Would you believe...?)
ISurfTooMuch

join:2007-04-23
Tuscaloosa, AL

Re: But there'll be a new, "smart" in-flight option...

An enclosed, soundproof booth wouldn't be a bad idea. If someone wants to talk, they can wait in line and sit in the booth. If they don't want to do that, well, the call probably wasn't that important in the first place.

anonome

@verizon.net

Re: But there'll be a new, "smart" in-flight option...

I think they already have one of those, but they call it a "restroom". (The next person in: "Hey... was someone talking in here?")

workablob

join:2004-06-09
Houston, TX
kudos:4

Doesn't really matter.

Airlines could not say a thing about in-flight calls and when the people try to make a call it doesn't work problem solved.

Blob
--
Don't try to follow me, I have a cab waiting. EEEEEEEEradicator!

tshirt
Premium
join:2004-07-11
Snohomish, WA
kudos:5
Reviews:
·Comcast

Can I 'cam fake sign language?

With my hands in my pants?

I know flying is boring/difficult to enjoy, but when people are jammed together for hours on end, some activity needs to be curtailed for the sanity of your seatmates.
Farting and cell phones are near the top of the list.
BiggA

join:2005-11-23
EARTH

I hate Delta for many reasons

But this is still a very good move on their part.
15444104
Premium
join:2012-06-11

Re: I hate Delta for many reasons

Yes, it certainly is. There is NOTHING that important that you must use a cell phone on board.

Ban ALL phone calls to and from planes, unless it is a critical emergency on board that endangers the lives of the passengers or crew.

tmh

@comcastbusiness.net

Great!

Now if only someone can figure out how to block the screaming kid in the next seat from getting on the plane.
tcope
Premium
join:2003-05-07
Sandy, UT
kudos:2

Issues

I see several issues with this...

I don't think an airline could/would _block_ phone use... they would eventually get hit with several lawsuits (I'm not saying they would be valid... but they would make their way to a jury which would cost the airlines a _lot_ of money... and who know... someone might win). So what would the airline do when someone make a call. Is this person being disruptive enough to turn the plane around? It's not affecting the flight as its legal and the person is no violent (he/she is just sitting there having a normal conversation). So what could the airline really do about someone being on the phone? Then, what about people spending 30 mins in the bathroom on the phone when they can make a call but can't use the phone at their set?

Eddy120876

join:2009-02-16
Bronx, NY

This debate will never end..

Ok i agree flying is stressful,some kids do make noise and some love to yak nonstop. But what can you do is the sign of the times. One thing i do agree some love to be loud on their phones because they suffer from "I.D.G.F.I.O.H.M= I Don't Give a F*ck If Others Hear Me" syndrome. That is a daily habit if you ever take any public transportation in NYC , heck you go in the subway and then you get hit with the "I.D.G.F.I.F.M.M.T.L=I Don't Give a F*ck If My Music is Too Loud" syndrome. In short what we lost was being courteous to others and polite.