Not news but somewhat entertaining: staff member and modem killer cabana notes just how helpful AT&T's technical support website can be. In an exploration of how to diagnose a troubled modem, AT&T feels it necessary to inform users that modems may not work if they're "smoking," "melted and misshapen," or my personal favorite: "smashed into bits and pieces." You should be aware that modems may also not work when submerged in maple syrup, while embedded in an animal's digestive tract, or immediately following nuclear impact.Update: Looks like AT&T read our report and removed all references to modems that are smashed to bits and pieces not working effectively. Customers with their modems in bits may now be forever confused as to why the device doesn't seem to work when plugged in.