Dish Settles Do Not Call Violation Complaints
46 States allege company engaged in marketing violations...
by Karl Bode 11:41AM Friday Jul 17 2009 Tipped by Sileny Jizda
In March we discussed
how Dish Network was sued for violating the Federal Do Not Call list by the Federal government and four States (California, Illinois, Ohio and North Carolina), At the time, Dish proclaimed that an independent audit revealed no violations, while heavily inferring that any violations may have been the fault of a reseller. This week Dish Network decided to settle
, agreeing to pay $5.99 million to 46 different states for the company's marketing practices. The settlement resolves the states’ allegations that DISH Network:
•Refused to accept responsibility for the misconduct of its third-party retailers and installers;
•Made telemarketing calls to consumers in violation of No Call laws;
•Failed to disclose the complete terms and conditions of their customer agreements, including the availability of rebates, credits and free offers;
•Did not disclose that purchased or leased equipment was previously used and/or refurbished;
•Made reference to competitors’ price offers when the goods or services being compared were substantially different; and,
•Charged customer credit cards and debited bank accounts without providing adequate notice and obtaining appropriate authorization.
Back in 2003, Dish Network faced similar complaints by Colorado and 12 other states.
| |badtripI heart the East BayPremium
Re: This is just the beginning...
said by openupshop:Both Directv and Dish Network have horrendous and incompetent customer service. However, Directv's customer service is slightly less horrendous than Dish's.
I agree I will never deal with Dish again. I will stick to my Direct TV Thank you!
I had Directv for around 3 years until they fucked up so bad I had to dump them. It took Dish only 6 months to screw up enough for me to call it quits.
Now all I have is a DB4 antenna...I don't miss the (lack of) programming and I have $100 extra bucks in my pocket each month.
About time I used to work for a Dish network reseller, man let me tell you, those call centers did not give a rat's but if the customer's phone number was on a do not call list. The company I worked for was fined several times for violating the do not call list law in our state. Dish network even knew that this reseller had been fined and did nothing to stop the resellers practices that they continued to with. Fortunately that company is now no longer in business, and consumers here have had far less calls from those bone heads. As an installer for Dish network and DirecTV, I would have to admit, I have seen very few problems where the customer actually caused the equipment to fail, it usually is 95% of the time, the installer's fault since they tried to use the old cable that was in place, instead of running all new cable's for their installations. Also most of them still do not understand to use di-electric compound on all exterior fittings to stop electrolysis that occurs within the fittings, and that usually leads to the signal being degraded far enough to lose your picture at your TV.