Dish Using Misleading 'Appointment Install' Mailers
On Heels of Being Sued by FTC for Sales Calls
by Karl Bode 08:28AM Wednesday Aug 29 2012 Tipped by newview
Dish is already in hot water with the FTC for ignoring the Do Not Call Registry
, and now the satellite carrier's mailers are causing some additional annoyance for consumers. The Consumerist
points out how the company is also sending consumers a mailer with the words "INSTALLATION NOTICE," along with a specific "Appointment No." listed on the front. The additional message of "welcome to the DISH family" on the back tricks customers into thinking they've already been signed up for service, prompting them to call in to Dish. As some Consumerist
commenters note such ads are all too common, with so many mail spam these days dressed up as official correspondence designed to catch the eye. However, letting customers know you're dishonest right off the bat doesn't seem like a winning brand strategy.
DSLR Headline FAIL! Is it just not possible to read an honest report here at DSLR? Nothing in the commentary says that it's junk mail from an authorized Dish Retailer called GoDish.
Dish really needs to get control of their retailers instead of looking the other way.
I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company.
| |ilikemeI live in a van down by the river.Premium
Sugar Land, TX
Re: Will never do business with Dish ever again
said by IowaCowboy:I had Dish for 8 years and we never really had any issues with them except for some install issues, including no ground block. We got rid of them in 2010 for Crap-Verse, which we dumped earlier this year. We were re-considering Dish, but went to Directv instead because of all the issues Dish has had lately and we had them before Dish and were more satisfied with them. So far Directv has been great and they did a really nice install. Even though Directv is great, they don't beat my FIOS service I have at my other house, but they do beat At&t, Dish, and Comcast.
To make a long story short: Misleading advertising, horrible customer service that is offshored and outright lies, and I had to threaten legal action to cancel. They lasted three months in my house, and they did not follow codes when installing (no grounding block) and did a terrible job installing. Equipment had too many bugs.
If you get satellite service, go with DirecTV, my experience with them was a good (never needed a service call other than installing and swapping equipment) one but they got too expensive and it was cheaper to bundle the TV with Comcast phone and internet (triple play).
Fiber Optics is the future of high-speed internet access. Stop by the BBR Fiber Optic Forum
Re: Will never do business with Dish ever again
said by IowaCowboy:Oh really. Do you have a citation for the NEC *requiring* that.
The NEC requires that all exterior antennas (including both Satellite and OTA) and Cable TV and Telephone wiring be grounded at the point it enters the house.
Hint: NEC 810.20 is *not* legal requirement, it is a recommendation. But when those recommendations are codified (written into a municipality's fire, electrical, or building code) then it is a legal requirement.
| |cbs228Geeks Of The World, Unite
Saint Louis, MO
The post office has the best spam filter I've seen Unlike email or SMS spam, junk mail "spam" can be identified quite readily by its postage. "First Class" mail has automatic forwarding and will be returned to its sender if undeliverable. "Standard" mail has no such service, and the only organizations who use it are the ones who don't care if their letter finds its intended recipient—namely, marketers. Next time you check the mail, check the stamps. If it says "Presorted Standard," there's typically no need to open it. If it's not from a company you do business with, it is spam, and you should throw it out—don't waste your time. "Presorted First-Class" letters, on the other hand, are almost always legitimate correspondence such as bills and invoices.
At our school, we don't earn a degree when we graduatewe earn /180 radians!
GENERAL FAILURE READING ©: DRIVE
(A)bort, (R)etry, (F)rivolous Lawsuits, (B)ribe Congress?
| |newviewEx .. Ex .. ExactlyPremiumReviews:
Deceptive DISH Network This mailer was dressed up from the outset, probably by design and on purpose, to appear as if it was an install notification in order to entice the receiver into opening it ... just to THEN find out it was a sales pitch.
Just because other companies may do similar things, or experience has shown that these and similar direct mail marketing (junk mail) are nothing but sales pieces doesn't mean that this particular piece isn't deceptive & misleading and bordering on fraud and just downright WRONG.
There's absolutely NO difference from this type of misleading and deceptive (bordering on fraud) direct mail piece and the slimy, unscrupulous EMAIL marketer who sends bulk email with fraudulent subject lines in an attempt to entice you to open their email. It goes far to show exactly what the mind-set is of these third-party marketers who adopt the tactics of spammers.
DISH Network has shown, through their continued association with a third-party marketer who resorts to these "spamvertizing" tactics, both direct mail and telephone, who they prefer to be aligned with, and where their (non-existent) ethics lie.
Oh sure, they can claim "they didn't know", that it was sent "without their authorization" or any other "after-the-fact" denial ... but the bottom line is that DISH Network's name is all over the mailer and they benefit from any sales as a result of it.
Any repercussions or consequences short of a good, swift, public "whack on the pee-pee" for the so-called mistaken advertiser is more-or-less a tacit approval for the deceitful tactics and methods.