site Search:


 
   
story category
Do Data Caps Make Good Business Sense for ISPs?
by RichP Friday 04-Nov-2011 tags: business · bandwidth · Op/Ed · consumers · caps
Of the 75 million broadband subscribers in the US around 42 million, or 56%, have some form of data cap in place from their internet service provider (ISP) according to data from Leichtman Research Group. However, despite all the negative publicity data caps affect less than 2% of customers (of those using providers who enforce data caps). This begs the question: why would internet providers pursue a policy that is such a PR disaster? Which ISPs cap data, what are the caps, and what happens if you exceed the cap?

Which ISPs Currently Cap Consumption?


Click for full size
•Comcast – 250 GB
•AT&T DSL – 150GB
•AT&T Uverse – 250GB
•Charter Lite & Express – 100GB
•Charter Plus & Max – 250GB

Cox Communications enforce what they call ‘soft data caps’ which they may or may not enforce and vary depending on where you live. However, they appear to be shifting to hard caps. Suddenlink have also introduced data caps, as has Washington-Post-owned CableONE. Dependent on who your internet provider is you could receive a warning, be liable for an overage charge or banned for exceeding the cap. Comcast will ban customers for a year if they exceed their data cap 2 months in a row whilst AT&T has an overage charge of $10 per $50GB.

Why pursue a hugely unpopular policy?


ISPs have put forward a number of reasons as to why they need data caps. The most common being that it is for the greater good of their customer base and that by restricting a very small number of very heavy users they free up more bandwidth for the vast majority of users. AT&T tries to justify data caps and overage fees by arguing that the top 2% of their subscribers put a disproportionate strain on the network by gobbling up around 20% of their bandwidth saying:

"We are committed to providing a great experience for all of our Internet customers. Less than 2% of our Internet customers could be impacted by this approach (capping) - those who are using a disproportionate amount of bandwidth. We will communicate early and often with these customers so they are well aware of their options before they incur any additional usage charges”.

However, not everyone agrees that this the main reason behind data caps with Craig Moffett, a senior analyst for research firm Stanford Bernstein (and a consistent supporter of metered broadband) arguing that:

"this isn’t about protecting against the data network being swamped with excess usage . . . this is about putting the business model on a stable, long-term economic model.”

If ISPs fail to regularly increase caps as the average data consumption grows then Moffett’s argument holds even more weight. Cisco reported in October that the average broadband connection uses 14.5GB of data per month an increase of 31% year on year. With this trend set to continue, more and more of us will be hit by overage charges or bans if data limits are not raised in line with the increase in data consumption. Any ISPs who chose not to increase data caps in line with the growth of data usage will have a growing income from overage charges and banning unwanted customers.

Other providers put forward a range of other arguments that attempt to explain data caps as being beneficial for their customers. Charter spokeswoman Anita Lamont explained to Gigaom back in November of last year that the caps would be used to help customers identify security issues saying that Charter would notify those breaching their data caps and:

"make them aware of their usage patterns, to help identify possible causes (such as unsecured wireless routers or viruses) and review security options with these customers to reduce the risk of unauthorized Internet use..."

The more cynical amongst us may see a different motivation for data caps where ISPs are excluding or financially penalizing heavy data users to ensure they only keep the subscribers that make them the greatest profit. I personally dislike the approach of penalizing the top percentage of subscribers -- since it seems as though some internet providers want it both ways; if you are going to penalize the top 2% of data users then it would seem fair to send a rebate to the bottom 2% who use a tiny percentage of their data limit and leave more bandwidth for the rest of us.

Perhaps the most cynical reason for cable providers to cap data is to fend off competition from online TV competitors such as Netflix, an argument made over at the Public Policy Blog and their analysis backs this up well. Cable providers stand to lose a lot if their subscribers drop their TV packages for the likes of Netflix; however services like Netflix can really eat through a data allowance which presents an opportunity for ISPs to interfere.

Based on the average 154 hours of TV a US individual will watch per month the monthly data requirement, if this was all viewed via Netflix (who say their best quality transmits at 2.3GB per hour), is 354.2GB and this figure would be higher still for multi-person households. This figure is well in excess of the 100GB – 250GB range most data caps kick in at. Given what cable providers have to lose perhaps it does make good business sense for them to enforce data caps if it preserves their cable TV revenue. This makes even more financial sense when the bad press they may suffer is much less of a concern when for many of us there is only one internet provider in our area so we have no alternative even if we do detest them.

This article is by Richard Patterson of Comparison site Broadband Expert where, if you’re lucky enough to have more than one ISP to choose from, you can run a search for internet providers in my area and compare deals.

view: topics flat text 
Post a:
page: 1 · 2

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD

Absolutely

There's 2 scenarios under which an ISP can make a lot of money with a cap:

1. Caps and overages give ISPs a huge disincentive against upgrading their networks. Why spend the millions of dollars on upgrades to allow for higher speeds when you can pocket the money spent on overages instead?

Or:

2. Upgrade the networks but leave the caps the same, or lower them. More customers will hit the cap faster.

Either scenario is a big winner for the ISPs.
--
"Net Neutrality" zealots - the people you can thank for your capped Internet service.

camaro92
Question everything
Premium
join:2008-04-05
Westfield, MA
Reviews:
·Comcast

Re: Absolutely

I am taking a shot in the air here but you are either a shill for the industry,or are rich as hell.You say some of the most outrageous anti consumer comments I have ever read here.ISP are making all the money they need and then some without needing more revenue streams.What happened over the years did isp's forget to upgrade any of there network and just put a giant band aids on there network to get by because all the years I have lived in my city which has been for 30 years the only upgrade I have ever seen was the docsis 3.0 upgrade.Oh and one more upgrade I read about this year,our city council forced Comcast to run coax out to a new nursing home that was a 1/4 mile to far and Comcast said no.

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD

Re: Absolutely

said by camaro92:

I am taking a shot in the air here but you are either a shill for the industry,or are rich as hell. blah blah blah

With all due respect, STFU and re-read my post. Did I say I personally support these policies? If you had bothered to read, you would see that I never said such a thing.

Read before you post.
--
"Net Neutrality" zealots - the people you can thank for your capped Internet service.

michieru
Premium
join:2009-07-25
Miami, FL
Reviews:
·AT&T U-Verse
·Clearwire Wireless
·AT&T Southeast

1 edit

Re: Absolutely

LOL xp

EDIT: I think people need to remember that it's their network and we all pay for access. If they want to be greedy then don't make deals with them and let them go bankrupt. Until they don't start bleeding customers not a single company will listen because at the end of the day you still pay the bill.
Rekrul

join:2007-04-21
Milford, CT
Reviews:
·AT&T U-Verse

Re: Absolutely

said by michieru:

EDIT: I think people need to remember that it's their network and we all pay for access. If they want to be greedy then don't make deals with them and let them go bankrupt. Until they don't start bleeding customers not a single company will listen because at the end of the day you still pay the bill.

And what do you do when you have no other choice for broadband internet? Go back to dialup?

michieru
Premium
join:2009-07-25
Miami, FL
Reviews:
·AT&T U-Verse
·Clearwire Wireless
·AT&T Southeast

Re: Absolutely

The majority of thing's I do can be done in different ways where I don't require a fast connection or I I don't need one altogether. Is it more convenient to use such services? Of course but I am not going to be paying a arm and a leg for services that just make my life easy.

Fronkman
An Apple a day keeps the doctor away
Premium
join:2003-06-23
Saint Louis, MO
said by michieru:

LOL xp

EDIT: I think people need to remember that it's their network and we all pay for access. If they want to be greedy then don't make deals with them and let them go bankrupt. Until they don't start bleeding customers not a single company will listen because at the end of the day you still pay the bill.

um no, the US taxpayers have paid for the entire cost of developing and installing cable until the mid-90s. much of the additional research and development of the internet and WWW was done as government sponsored research at CERN, NCSA-UIUC and the NSF.

with the government, these companies would have nothing to sell. sure, they have spent a lot of money installing cable for their own network, but the internet is not THEIR network, it is ours.
--
Everyone should own a Mac! Go Bucks!

michieru
Premium
join:2009-07-25
Miami, FL

Re: Absolutely

Can you please state your sources; not saying your a liar or anything but I want to know more about this and the history on cable because I refuse to read wikipedia as a source.

camaro92
Question everything
Premium
join:2008-04-05
Westfield, MA
Reviews:
·Comcast

Re: Absolutely

It's not Wikipedia so it's another source if that helps.From what I get after reading the whole page,it seems until that time the government was laying the bulk of cable throughout the country.

"In 1991 the Internet backbone was upgraded to T3 which offers speeds of about 44.74Mbps and the World-Wide Web was released to the public, providing easy access to information from anywhere in the world'.

»www.brighthub.com/computing/hard···996.aspx

r81984
Fair and Balanced
Premium
join:2001-11-14
Katy, TX
Reviews:
·AT&T U-Verse
·AT&T DSL Service
·row44
said by michieru:

LOL xp

EDIT: I think people need to remember that it's their network and we all pay for access. If they want to be greedy then don't make deals with them and let them go bankrupt. Until they don't start bleeding customers not a single company will listen because at the end of the day you still pay the bill.

You have it all wrong.
Technically it is the customer's network.
no customers = no network

The problem is the internet is a necessity for alot of people and we have no alternatives as everyone has capped.
I stayed with ATT DSL because they had no caps and recommended them to everyone. Now ATT is a horrible restricted ISP since they have started caps.

In my area I cannot voice my opinion by switching services as everyone is capped.
--
...brought to you by Carl's Jr.
Crookshanks

join:2008-02-04
Endicott, NY
Reviews:
·Frontier Communi..
·Verizon Online DSL
said by camaro92:

did isp's forget to upgrade any of there network and just put a giant band aids on there network to get by because all the years I have lived in my city which has been for 30 years the only upgrade I have ever seen was the docsis 3.0 upgrade.

Really? So 30 years ago you had DOCSIS 1.1? That's pretty impressive, I would have killed to have broadband in 1981.

BTW, it's "their" in this context.

camaro92
Question everything
Premium
join:2008-04-05
Westfield, MA
Reviews:
·Comcast

Re: Absolutely

Click for full size
Sorry for my grammar I will try harder next time sir.The 30 year comment was meant to give a idea of how long I have lived in my area so I try to learn everything that goes on in my town,back to comcast and there reinvestment back into there network and caps I feel this is the big issue here.Back I say in 1990-1991 ish there was Continental Cablevision that serviced roughly 50 miles in all directions from my town,they were one of the biggest providers long before comcast was the giant that it is now,anyways right around that time they decided to start buying up the competition in the New England area without laying a damn wire unless they had to and they still bitch about all the regulation so that's why they don't expand out to any remote places,please.

To me they need more regulation because if you see in the pic above that is how I spent last Saturday to Thursday with a industry that has a lot of regulation.

Selenia
I love Debian
Premium
join:2006-09-22
Lanesboro, MA
kudos:2
Reviews:
·Verizon Online DSL
·AT&T Wireless Br..
·Verizon Wireless..
Actually, I think pnh102 See Profile is one of the few obviously rich exec type that's not a shill posting here. He is merely stating the problem and why this will continue to get worse without intervention. That is, the corporations stand to profit greatly on this and not much competition to stop it, so loss of a few "unprofitable" customers is all they stand to lose, in many monopoly and duopoly(where the other guy's policy mirrors the other) markets. Relax, there are enough shills here to pick on. Take that energy and throw it at our paid off regulators, who made things the way they are with franchises(even for unserved areas) and other bs all for the sake of a buck. They are the ones betraying us.
--
A fool thinks they know everything.

A wise person knows enough to know they couldn't possibly know everything.

There are zealots for every OS, like every religion. They do not represent the majority of users for either.

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD

Re: Absolutely

said by Selenia:

Actually, I think pnh102 See Profile is one of the few obviously rich exec type that's not a shill posting here.

I wish I *was* a rich type... not an exec, just rich.
said by Selenia:

Take that energy and throw it at our paid off regulators, who made things the way they are with franchises(even for unserved areas) and other bs all for the sake of a buck. They are the ones betraying us.

That's my other big beef against caps. In every state, any product or service that is sold by unit has to have whatever meter or scales used to measure out the quantities regulated, inspected and verified to be accurate.

The classic example I use is a gas station that would get into a lot of trouble if the gas pumps were not certified to actually be pumping what they say they pumped. I see no reason why caps on broadband should not be subject to the same scrutiny.
--
"Net Neutrality" zealots - the people you can thank for your capped Internet service.

DaDawgs
Premium
join:2010-08-02
Deltaville, VA

Re: Absolutely

said by pnh102:

That's my other big beef against caps. In every state, any product or service that is sold by unit has to have whatever meter or scales used to measure out the quantities regulated, inspected and verified to be accurate.

The classic example I use is a gas station that would get into a lot of trouble if the gas pumps were not certified to actually be pumping what they say they pumped. I see no reason why caps on broadband should not be subject to the same scrutiny.

There is an interesting point. That is most certainly going to lead to metered billing and taxation by the gub'mit.

You should not have given that secret out in public.
--
Once we IPv6 enable every device on the Internet we will have toasters, baby monitors, and security cameras joining the bot nets which today are populated only by idiots that can not refrain from clicking, "Yes I would like to see those titties..."
talz13

join:2006-03-15
Avon, OH
said by pnh102:

2. Upgrade the networks but leave the caps the same, or lower them. More customers will hit the cap faster.

My usage tends to stay the same or go down over time. There are only so many TV shows and movies to watch, and after I'm done with them, what is there left to download?

FBGuy
yippee ki yay
Premium
join:2005-03-19
Reviews:
·Comcast
·T-Mobile US
·AT&T U-Verse

Re: Absolutely

said by talz13:

said by pnh102:

2. Upgrade the networks but leave the caps the same, or lower them. More customers will hit the cap faster.

My usage tends to stay the same or go down over time. There are only so many TV shows and movies to watch, and after I'm done with them, what is there left to download?

PORN

Morac

join:2001-08-30
Riverside, NJ
kudos:1
Reviews:
·Comcast
said by pnh102:

There's 2 scenarios under which an ISP can make a lot of money with a cap:

1. Caps and overages give ISPs a huge disincentive against upgrading their networks. Why spend the millions of dollars on upgrades to allow for higher speeds when you can pocket the money spent on overages instead?

Or:

2. Upgrade the networks but leave the caps the same, or lower them. More customers will hit the cap faster.

Either scenario is a big winner for the ISPs.

Neither of those explain Comcast's cap implementation, which has no overages. If a user exceeds Comcast's 250 GB cap, something that is more and more likely to occur as time goes on, Comcast simply cuts off service.

So Comcast actually loses a customer and the money that customer is paying when the cap is exceeded.
--
The Comcast Disney Avatar has been retired.
Wilsdom

join:2009-08-06

Re: Absolutely

Most customers ration usage and are unable to cancel their expensive cable TV plans. Others pay double for the same service they had before as "business class" customers, as if they are operating Fortune 500 IT departments in their homes.

FBGuy
yippee ki yay
Premium
join:2005-03-19
Reviews:
·Comcast
·T-Mobile US
·AT&T U-Verse

Re: Absolutely

said by Wilsdom:

Most customers ration usage and are unable to cancel their expensive cable TV plans. Others pay double for the same service they had before as "business class" customers, as if they are operating Fortune 500 IT departments in their homes.

don't know how much business class is where you live but the performance tier equivalent on business class where I live costs the same as the residential tier. both are $65/month. yes, if you want more speed it gets very expensive.
thecp

join:2004-07-15
Sacramento, CA

Re: Absolutely

My friend in Sacramento, calif had to switch over to business class for comcast. In order to get the same pricing as when he had residential he had to sign for a 5 year contract. I'd rather stick a knife in my gut than be locked in for that long.

Uald

@comcast.net

Re: Absolutely

said by thecp:

My friend in Sacramento, calif had to switch over to business class for comcast. In order to get the same pricing as when he had residential he had to sign for a 5 year contract. I'd rather stick a knife in my gut than be locked in for that long.

That's to waive installation costs. If you're willing to pay the high one time installation you can get business class without a contract. In my area it was $250 to get 'installation' (the cables were already there so basically the guy said, 'Here's a business cable modem') but it was contract free. If you're ok with the lowest tier it isn't that much more than residential. (now if you want higher speeds you really pay for it at 50Mbps/$189 and 100Mbps/$389 a month)

FBGuy
yippee ki yay
Premium
join:2005-03-19
Reviews:
·Comcast
·T-Mobile US
·AT&T U-Verse
said by thecp:

My friend in Sacramento, calif had to switch over to business class for comcast. In order to get the same pricing as when he had residential he had to sign for a 5 year contract. I'd rather stick a knife in my gut than be locked in for that long.

I had no idea that they would do contracts that long. quite a bit can change in 5 years.

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
said by Morac:

Neither of those explain Comcast's cap implementation, which has no overages. If a user exceeds Comcast's 250 GB cap, something that is more and more likely to occur as time goes on, Comcast simply cuts off service.

I thought they would "ask" you to go to the business class service. But either way, as much as I hate caps, I have to say Comcast's is the least worst implementation. They could actually make a genuine argument about it being about network congestion management.
--
"Net Neutrality" zealots - the people you can thank for your capped Internet service.

Morac

join:2001-08-30
Riverside, NJ
kudos:1
Reviews:
·Comcast

Re: Absolutely

said by pnh102:

I thought they would "ask" you to go to the business class service. But either way, as much as I hate caps, I have to say Comcast's is the least worst implementation. They could actually make a genuine argument about it being about network congestion management.

From what I've read you can't actually get the business class service without a business tax ID so unless someone is running a business out of there home, there's no way to switch to business class.

As for congestion management, Comcast already has a separate mechanism for that that's independent of the cap. The cap is simply an anti-competition mechanism to prevent Internet companies from competing with Comcast's TV and VOIP services.
--
The Comcast Disney Avatar has been retired.
Crookshanks

join:2008-02-04
Endicott, NY

Re: Absolutely

How does a cap interfere with VoIP?

Morac

join:2001-08-30
Riverside, NJ
kudos:1
Reviews:
·Comcast

Re: Absolutely

Third party VoIP (like Vonage or Ooma) uses data which counts towards the cap.

Or did you think that VoIP somehow magically works without sending or receiving data?
--
The Comcast Disney Avatar has been retired.
Crookshanks

join:2008-02-04
Endicott, NY
Reviews:
·Frontier Communi..
·Verizon Online DSL

1 edit

Re: Absolutely

said by Morac:

Or did you think that VoIP somehow magically works without sending or receiving data?

An uncompressed voice stream on the PSTN is 64kbit/s. Every VoIP implementation that I've seen uses compression/codecs to reduce this, sometimes to <20kbit/s. At 64kbit/s you could talk for eight hours a day and come out with a monthly total of 6.7GB. The actual usage would be substantially less than that.

Caps are meaningless in the context of VoIP.
Kearnstd
Elf Wizard
Premium
join:2002-01-22
Mullica Hill, NJ
said by Crookshanks:

How does a cap interfere with VoIP?

third party does impact the cap, However VOIP also does not use that much bandwidth. you can get crystal clear calls on minimal bandwidth usage.

odds are you would have to be on the phone nonstop for the whole month to equal a day of streaming high quality video.
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports

Morac

join:2001-08-30
Riverside, NJ
kudos:1
Reviews:
·Comcast

Re: Absolutely

said by Kearnstd:

third party does impact the cap, However VOIP also does not use that much bandwidth. you can get crystal clear calls on minimal bandwidth usage.

odds are you would have to be on the phone nonstop for the whole month to equal a day of streaming high quality video.

True, but it all adds up. A few hours of Netflix, a few hours talking on the phone, downloading some games of PSN/XBOX, backing up to "the cloud", etc and soon you're past your cap.
--
The Comcast Disney Avatar has been retired.

Selenia
I love Debian
Premium
join:2006-09-22
Lanesboro, MA
kudos:2
My SIP setup streams @11 kbps using the open source Speex speech codec. 11kbpsx2 with maybe 2 overhead=24 kbps=3KB/sec. Unlike Skype(peer to peer), it hardly uses any bandwidth when idle. They can't kill VOIP with caps, even in mobile.
Rekrul

join:2007-04-21
Milford, CT
Reviews:
·AT&T U-Verse
said by Morac:

From what I've read you can't actually get the business class service without a business tax ID so unless someone is running a business out of there home, there's no way to switch to business class.

My ISP told me that as well, however...

I've been told that getting a business license is simple and cheap. You don't have to actually run a business, you just need the license and the tax ID number. It's not like they conduct inspections.
Kearnstd
Elf Wizard
Premium
join:2002-01-22
Mullica Hill, NJ
He is right though, it does make business sense.

because everybody will or already does have caps then its not like you can run from the cap. you will go from one capped provider to the next.

from a moral standpoint they do not make sense in that they market you lots of speed to do lots of broadband things(heck they even pimp the shit out of "you can stream HD video"). but the cap is a Gotcha if you actually use the service as advertised on TV.
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports
Rekrul

join:2007-04-21
Milford, CT
Reviews:
·AT&T U-Verse

Re: Absolutely

said by Kearnstd:

from a moral standpoint they do not make sense in that they market you lots of speed to do lots of broadband things(heck they even pimp the shit out of "you can stream HD video"). but the cap is a Gotcha if you actually use the service as advertised on TV.

Basically, it's a scam; They want you to pay for a service without actually having to provide what you pay for.

battleop

join:2005-09-28
00000

What PR disaster?

"which begs the question why would internet providers pursue a policy that is such a PR disaster?"

It's only a PR disaster here at DSLR. If it really was a PR disaster then customers would be upset and the carriers might make some changes. According to the editorial caps effect about 2% of users which means that 98% of people could care less about caps because they don't reach them.

See 32 replies to this post

jmn1207
Premium
join:2000-07-19
Ashburn, VA

Control Infrastructure Updates

The caps are being implemented to prevent something from coming along that would drastically increase the customer demand for an increase in data usage. Caps are being set at a number that the ISP engineers feel is acceptable to allow for the network to operate efficiently with their current build-out plans.

It is simply a preventative measure that protects the business from being blindsided by some new, must-have service that would otherwise have their customers gobbling up bandwidth at a rate the ISPs promised when sold, but realistically are not prepared to actually provide. With these caps in place, the ISP can update the infrastructure at their own pace, without having to be worried about consumer demand and standard market tactics interfering and forcing competition to take root.
talz13

join:2006-03-15
Avon, OH

Re: Control Infrastructure Updates

And the month that happens, they will have booted off 50% of their subscriber base. What are they supposed to use to fund network upgrades then?
WhatNow
Premium
join:2009-05-06
Charlotte, NC

Re: Control Infrastructure Updates

They have already been blindsided by streaming video. The telco system was designed for e-mail and static websites. The pipes feeding many of the dslams can not handle more then one or two customers streaming video. They have upgraded many of the dslams in the cities but not those in the smaller towns and those on the edge or rural areas. These are beginning to be replaced with upgraded equipment like Uverse and Fios.
I don't see the big problem at the present time it is a problem for 2 or 5%. The problem is as you move upstream if everybody increases say 10% it does not take long before you are replacing or adding main routers because you have hit 100% capacity. You are not adding anymore revenue but have doubled your equipment cost. If you are adding customers you need to add capacity but if a small percentage of customers are doubling your cost you cut them off.
steevo22

join:2002-10-17
Fullerton, CA
said by jmn1207:

The caps are being implemented to prevent something from coming along that would drastically increase the customer demand for an increase in data usage. Caps are being set at a number that the ISP engineers feel is acceptable to allow for the network to operate efficiently with their current build-out plans.

It is simply a preventative measure that protects the business from being blindsided by some new, must-have service that would otherwise have their customers gobbling up bandwidth at a rate the ISPs promised when sold, but realistically are not prepared to actually provide. With these caps in place, the ISP can update the infrastructure at their own pace, without having to be worried about consumer demand and standard market tactics interfering and forcing competition to take root.

But in the case of AT&T you get 150 GB/month, 250GB if you subscribe to UVERSE IP Video (cable tv). However, your UVERSE usage doesn't count towards your 250GB cap, whereas if you used Netflix, HULU, Boxee or some other IP Video service it does count.

So apparently you can leave 4 tvs on 24x7 on different channels fed by UVERSE and that wouldn't negatively affect AT&T's network, or that's what you would think by the way their caps are designed.

That's the essence of non-Net Neutrality, isn't it?

jmn1207
Premium
join:2000-07-19
Ashburn, VA

Re: Control Infrastructure Updates

said by steevo22:

That's the essence of non-Net Neutrality, isn't it?

Absolutely, as far as consumers care.

pjcamp

@spelman.edu

AT&T is complaining about a normal distribution?

There's always a tail at the high end and the low end. AT&T is really complaining about the central limit theorem. Perhaps we can pass a law banning it.

They do this because they are all monopolies or duopolies seeking monopoly status. PR is actually irrelevant.

Van
Premium
join:2009-07-08
New Orleans, LA

Even with this article, it has already become clear

that the ISP's see the data growth and want to cash in on it as much as possible.

This idea of ISP's putting caps in to "free their networks" is a joke. Can the ISP's actually show us proof of this? At all? Has anyone here even seen their speed increase because of this?

Also, who here actually expects the ISP's to raise their caps anytime soon? Anyone? The ISP's will soon release statements claiming that "Consumers dont want caps raised" and that their studies found that "99.9% of customers say caps dont need to be raised"

Right
nrudish

join:2001-08-15
Canton, MI

Re: Even with this article, it has already become clear

said by Van:

Also, who here actually expects the ISP's to raise their caps anytime soon? Anyone? The ISP's will soon release statements claiming that "Consumers dont want caps raised" and that their studies found that "99.9% of customers say caps dont need to be raised"

To put it another way, how many Mr. Joe Consumer customers (outside of us here at DSLR) even know there are caps in place or if they do, understand what it means? Not many. None will find out until someone streams or downloads too much and gets bill shock from overusage charges.

So you've got a good point--consumers may not say they want caps raised...because they don't even now they are capped!
--
-= Rudy =-
mogamer

join:2011-04-20
Royal Oak, MI

2%?

So only 2% of customers are affected by caps. Can such a small amount of customers really affect the performance of the other 98%? I really have my doubts. I bet if they raised the caps to something like 500gb, you'd have less than 0.5% affected. These same companies that cap residential service have no problem selling uncapped business services. So are residential and business services run on two different networks?

I left U-Verse for an uncapped service and would be considered a heavy user by a capped service. Yet, I only get near 300gb per month very rarely. And most of the time it's under 250gb. But I don't like the very idea of caps, so I switched. I don't torrent or run a server out of my house. My family and I just play a lot of video and games. If my current provider (WOW) instituted caps, I would bit the bullet and get a business service. But I wouldn't get phone service, I would get an inexpensive VOIP instead.

Van
Premium
join:2009-07-08
New Orleans, LA

Re: 2%?

I have always wondered whether the 2% number was even true.

I mean, how many people here have said they reach 2%? I know some personally that use above 250gb....and other tech forums also have 2%

Now, I understand that those who use 250gb are likely to be the tech-forum people....but considering how many people just around here use that number....I just can't believe a more % is not hitting the caps.
Wilsdom

join:2009-08-06

Re: 2%?

2%/month. Maybe only a quarter of subscribers affected per year.

espaeth
Digital Plumber
Premium,MVM
join:2001-04-21
Minneapolis, MN
kudos:2
Reviews:
·Clear Wireless
said by Van:

Now, I understand that those who use 250gb are likely to be the tech-forum people....but considering how many people just around here use that number....I just can't believe a more % is not hitting the caps.

There are more than 85.7 million wireline broadband subscribers in the US alone (Source: »www.oecd.org/dataoecd/22/15/39574806.xls ) -- the top threads here get what, 25k unique views?

So even if every single person that visits this forum exceeded the cap of their ISP, that would be about 0.02% of total broadband subscribers.
ken830

join:2005-06-16
San Carlos, CA
I always laugh whenever I hear/read about how Comcast claims only 2% of their customers are affected by the caps. Their policy is to KICK-OFF customers that exceed the cap. Of course that number is low, since they just get rid of anyone above that. They should invite all of their banned customers back, remove the cap for a month, and then report their findings. I'm sure it'll be WAY more than 2%.
jcremin

join:2009-12-22
Siren, WI
kudos:2
said by mogamer:

So only 2% of customers are affected by caps. Can such a small amount of customers really affect the performance of the other 98%?

It's possible, but in my experience running my own WISP, it's more like 10% use 90% of the bandwidth. But if you set caps that affect 10% you'll have a lot more unhappy customers, so by setting it where they figure only 2% will be affected, they are only reigning in the very highest users.

This whole 2% vs 98% sounds a lot like the "occupy" protests going on now.
Crookshanks

join:2008-02-04
Endicott, NY
Reviews:
·Frontier Communi..
·Verizon Online DSL

154 hours of TV a month?!

That's 21% of the time in a 30 day month, or five hours of television watching per day. And we wonder why our country has an obesity problem....

I know I'm on the low end of the scale (I might watch 10 hours of TV a month, if that) but 154 hours is really the average? That's frightening.

See 8 replies to this post

Merovingian
Cause and Effect

join:2011-03-31
Toronto, ON
kudos:1

Lies!

Lies, greedy corporate capitalist gobblins!

Bandwidth hogs are a Myth!

FREE THE WEB!

#OccupyTheInternet!

Romney2012
Defeat Obama 2012-Chg we can believe in
Premium
join:2002-03-03
USA
kudos:4

Re: Lies!

said by Merovingian:

Lies, greedy corporate capitalist gobblins!

Bandwidth hogs are a Myth!

FREE THE WEB!

#OccupyTheInternet!

sarcasm, right?
--
»www.politico.com/rss/2012-election.xml
»www.politico.com/rss/2012-election-blog.xml


FBGuy
yippee ki yay
Premium
join:2005-03-19

Re: Lies!

bandwidth hogs are a myth.

mod_wastrel
Gone fishin'

join:2008-03-28
said by Merovingian:

#OccupyTheInternet!

I do my part.

I spend, probably, several hours every day using Netflix... well, most days--instead of TV [OTA--maybe 3 hours per week]. The thing is, most of the stuff on Netflix is DVD-quality, which still looks pretty good; some is worse (Starz stuff mostly), some is better (newer HD stuff). My typical bandwidth usage is somewhere short of 100GB each month (about 130 being the most since I joined Netflix). Over time the HD content will increase, I expect, but for now it would be rather hard for someone to use 300+GB per month using Netflix unless you were specifically seeking out all HD content [and only HD content] to watch. (Of course, there are other places than Netflix which offer HD content.)

And, yes, there is no such thing as a "data hog" (nor is there an "exaflood"). Whatever someone uses, they paid for it and have a right to use it. It's not even possible to "hog" bandwidth on packet-based networks, especially those with speed caps.
--
"Sorry for not responding to your post, but either I haven't seen it yet, or what you said was so devoid of substance that I found it utterly uninteresting."

Matt
All noise, no signal.
Premium
join:2003-07-20
Jamestown, NC
kudos:12

Great perspective, but where is the proof-reader?

Great article Rich. I think we need more articles like this so more attention is focused on the real motivation behind caps.

I'm not usually one to publicly comment on grammar, but this article is chock full of egregious grammatical errors. Did anyone proof this thing or just paste it directly from first draft to print?

This is a trend I am starting to see more often on the web and it drives me batty.

mod_wastrel
Gone fishin'

join:2008-03-28

Re: Great perspective, but where is the proof-reader?

When it comes to "articles" on forums and blogs--let alone the typical posts, I've learned to ignore "typos"--which I differentiate from "grammatical errors" (one being a lack of focus or just a finger-check, the other being a lack of knowledge concerning correct grammar)... especially my own ; and my degree is in English (so the stupid grammar mistakes still bug me). Frankly, I think the first draft is the only draft before publishing for these articles... meh.

(You left out a comma by the way. )
--
"Sorry for not responding to your post, but either I haven't seen it yet, or what you said was so devoid of substance that I found it utterly uninteresting."

Matt
All noise, no signal.
Premium
join:2003-07-20
Jamestown, NC
kudos:12

Re: Great perspective, but where is the proof-reader?

said by mod_wastrel:

(You left out a comma by the way. )

Are you referring to the old rule that commas should always come in pairs?

mod_wastrel
Gone fishin'

join:2008-03-28

Re: Great perspective, but where is the proof-reader?

No, I'm not referring to "parenthetical" commas (though, to be honest, you're actually missing a pair--just in different places):
1) offset the name of a person being addressed
2) separate 2 subordinate clauses
(I only mention these at all because they "stand out". )
--
"Sorry for not responding to your post, but either I haven't seen it yet, or what you said was so devoid of substance that I found it utterly uninteresting."

Matt
All noise, no signal.
Premium
join:2003-07-20
Jamestown, NC
kudos:12

Re: Great perspective, but where is the proof-reader?

said by mod_wastrel:

No, I'm not referring to "parenthetical" commas (though, to be honest, you're actually missing a pair--just in different places):
1) offset the name of a person being addressed
2) separate 2 subordinate clauses
(I only mention these at all because they "stand out". )

Hrm, interesting. For kicks, would you mind quoting that I wrote with the missing commas?

mod_wastrel
Gone fishin'

join:2008-03-28
OK, here 'tis:
said by Matt:

Great article, Rich. I think we need more articles like this so more attention is focused on the real motivation behind caps.

I'm not usually one to publicly comment on grammar, but this article is chock full of egregious grammatical errors. Did anyone proof this thing or just paste it directly from first draft to print?

This is a trend I am starting to see more often on the web, and it drives me batty.


--
"Sorry for not responding to your post, but either I haven't seen it yet, or what you said was so devoid of substance that I found it utterly uninteresting."
ADL

join:2000-12-20
USA

Caps Protect TV revenue

All the big ISPs offer TV service now. Caps will make sure you keep their television offerings or you will be spending the same if not more in data overages.
yt
Premium
join:2008-06-03

Occupy the message!

As part of the 99%, I am unhappy with the fact that I am subsidizing the 1% that consume the majority of the broadband ISP resources..

Stop complaining and buy the dedicated capacity you expect via a business line.
--
"Too often we... enjoy the comfort of opinion without the discomfort of thought." - John F. Kennedy
Rekrul

join:2007-04-21
Milford, CT
Reviews:
·AT&T U-Verse

Re: Occupy the message!

said by yt:

Stop complaining and buy the dedicated capacity you expect via a business line.

I plan to do exactly that if Cablevision implements caps. Of course to offset the cost I'll be dropping my TV service, so they'll be getting less money from me in the long run.

drslash
Goya Asma
Premium
join:2002-02-18
Marion, IA

Mediacom has a cap

You can add Mediacom to the list of ISPs that have a data cap.

»www.mediacomtoday.com/aup

I guess it would be a soft cap since Mediacom does not have a specific schedule of overage charges and does not provide a way for the customer to monitor their usage.
thedragonmas

join:2007-12-28
Albany, GA

Re: Mediacom has a cap

said by drslash:

You can add Mediacom to the list of ISPs that have a data cap.

»www.mediacomtoday.com/aup

I guess it would be a soft cap since Mediacom does not have a specific schedule of overage charges and does not provide a way for the customer to monitor their usage.

..yet

ever since rocco took it private they have increased prices(as usual) added additional fee's, and started implementing contracts. i have no doubt in my mind that with in two years theyl implement a cap and overage system.

and since they dont over provision for speed, i also have no doubt theyl count all of their own network maintnance traffic towards those caps. (ARP, etc)

t3ln3t

@clearwire-wmx.net

Unlimited Internet Access

Remember the day, when ISPs sold "Unlimited" Internet access accounts? The account not on the "Unlimited" plan, were for 30 hours or so of use, per month.

Then a national ISP began selling plans that would only permit 30 hours of "residential" Internet access, as an "Unlimited" Internet access plan.
That company is no longer in operation for a reason I think :/

Me personally, I've preferred the business class services for a few years now. I had at&t's U-Verse, when the product first launched. Not bad ... but it wasn't the best thing since sliced bread either.

For the sake of many, many users, I pray this is just a passing fad in the Internet provider circles.

tim_k
Buttons, Bows, Beamer, Shadow, Kasey
Premium,VIP
join:2002-02-02
Stewartstown, PA
kudos:13

you ain't seen nothin' yet

Verizon would love to replace DSL with LTE altogether, yet maintain the same type of caps as for mobile data plans. Suddenly a 100 Gb cap doesn't look so bad

djdanska
Rudie32
Premium,MVM
join:2001-04-21
kudos:4

Nope..

I would chose a crappy isp with unlimited vs. one with caps anyday. 6mb/s unlimited or 20Mb/s capped? unlimited all the way..
elray

join:2000-12-16
Santa Monica, CA
Reviews:
·SONIC.NET
·RoadRunner Cable

Does one have to ask?

Of course they do.

Customers aren't willing to pay the price for unlimited use.

So you have a choice of "network management", throttling, caps and overages. I for one, welcome, a low-priced, entry-level capped service, such as TWC tried to offer last year, and without smaller/cheaper bucket plans for cellphones, we would not see Mom giving the nod to all the "smart" phones y'all covet.

And with the trend towards "wireless broadband", without some form of limits, the technology would be useless, as we saw demonstrated with VMUSA.
firedrakes

join:2009-01-29
Arcadia, FL

Re: Does one have to ask?

well look at it this way. a company does really bad caps and boom out of businesses. other follow suit and stop doing it.

Vig
Thread-safe since 1997
Premium
join:2004-03-23
San Diego, CA

relative caps

quote:
If ISPs fail to regularly increase caps as the average data consumption grows then Moffett’s argument holds even more weight. Cisco reported in October that the average broadband connection uses 14.5GB of data per month an increase of 31% year on year. With this trend set to continue, more and more of us will be hit by overage charges or bans if data limits are not raised in line with the increase in data consumption. Any ISPs who chose not to increase data caps in line with the growth of data usage will have a growing income from overage charges and banning unwanted customers.
I find this to be an interesting point. All caps I've heard of are absolute numbers, and this argument always comes up. "Sure, it's fine now, but wait until you start doing x (e.g. watching lots of HDTV streams)."

This runs into the same problem as the alternative minimum tax. As people make more money due to inflation, more of them become "rich" under the fixed income threshold of AMT. It really needs to adjust for inflation; shouldn't the ISPs be doing the same?

If caps were relative to the bandwidth, then this argument would go away. As bandwidth went up, the caps would grow along with it. It would no longer be a problem of just "hitting the caps faster" with a network upgrade. If the rule were "we cap usage at X times bandwidth" it would alleviate this problem.

David
Now accepting new patients
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:70
Reviews:
·AT&T Southwest
·DIRECTV
·AT&T Midwest
·Google Voice

1 edit

@karl-

It is when this site asked for them, and before stop-the-cap even became a website.

»Editorial: Caps are welcome

So essentially when you ask for it... sure!

Everyone seems to have forgotten this small piece of critical history. Had they not asked for it and say "Welcome" stop the cap wouldn't exist, and caps might have been a forethought. Instead you gave them an idea and they ran with it! So do I shake your hand, and tell you "good job!"?

56403739
Less than 5 months left
Premium
join:2006-03-08
Naples, FL
kudos:2

Re: @karl-

Bravo. Sometimes the loudest wailers need to be reminded of what they were wailing about yesterday...
kim_mast

join:2003-11-30
Loveland, CO

A ISP explains the rationale for caps

Here's a pretty good explanation for caps imposed by a rural Nebraska WISP. This is a company trying to satisfy customers and make a profit, without support from USF.

»www.wirelesscowboys.com/?p=202

In general I think most ISPs were blindsided over the last year or so by the rise of Netflix, particularly the smaller ones.

While I'm sure they were in denial at first, I think the only reasonable strategy is to impose some sort of caps to try to maintain a good experience for customers -- then move to upgrade the network.

An unreasonable strategy, at least for the smaller ISPs, is to put a cap on but do nothing to upgrade. When a large percentage starts hitting the cap on a regular basis they will look to alternatives.

See 7 replies to this post

dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
kudos:4

Legacy VIDEO protection

This is *all* what caps are about and people are STILL cutting the cord!
caps will just wean subs off video making them go back to rabbit ears.
I get 49 channels over the air with a dollar store antenna. Why am i paying $113/month for video?
--
Oh YES! let me drop everything i'm doing regardless of who it affects to deal with your petty little problem!
Rob_
Premium
join:2008-07-16
Mary Esther, FL

Re: Legacy VIDEO protection

INFOMERICALS!!!
WHT

join:2010-03-26
kudos:3

Re: Legacy VIDEO protection

I don't watch satellite myself, but my partner does. Satellite has 10 minutes of a show, then 5 minutes of commercials, and on and on.

Monday, 04-Jun 00:46:27 Terms of Use & Privacy | feedback | contact | Hosting by nac.net - DSL,Hosting & Co-lo
over 12.5 years online © 1999-2012 dslreports.com.