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story category EarthLink CEO Looks Ahead
Currently testing many different technologies
(old news - 11:34AM Sunday Jul 25 2004)
tags: dsl · satellite · wireless · cable · BPL
A recent Los Angeles Times discussion with EarthLink Chief Executive Garry Betty reveals that EarthLink Inc., one of the oldest Internet service providers in the United States, is actively pursuing ways to provide new ways to access the internet. When asked if EarthLink was experimenting with new ways of letting its customers access the Internet, he offered this response: "We've done satellite for four years, we also have been the most active in pursuing market trials with (delivering) broadband over power lines - including - two market trials today, and we'll probably do two more before year-end. We are in active discussion with anyone who is interested in delivering high-speed services through wireless technologies, all we're waiting for is for somebody to start the build-out, and we'll be there waiting to fill up those pipes," said Betty.

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Forums » EarthLink CEO Looks Ahead
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Corvus
Flaming Tards Since 2003
Premium,VIP
join:2003-11-26

Building a network

"Filling the pipe" is the easiest part when creating a new network. If they don't want to build a WiFi network maybe it's because they find out it would not be advantageou$.
--
Jesus saves, but only Buddha makes incremental backups.
Sunburn

join:2000-10-05
Denver, CO

Re: Building a network

Maybe it's because they are an ISP, not a wireless company.

Corvus
Flaming Tards Since 2003
Premium,VIP
join:2003-11-26

Re: Building a network

I've got my Internet access by an ISP wich is cable company. It's the same pattern for Earthlink; they could own the network feeding their customers. They could build a national WiFi network and "fill" it with their backbone.
--
Jesus saves, but only Buddha makes incremental backups.

jap
Premium
join:2003-08-10
038xx
·RoadRunner Cable

Re: Building a network

They could, but they really couldn't and Sunburn See Profile's statement is a valid one. The trend is toward a further division, not union, of connectivity & server-account services.

One of the reasons residential internet providers have mostly sucked is that *everything* about being a good infrastructure build & maintain organization is fundimentally contrary to being a good acct services provider (financing, geo-location, skill set, management of workers, yadayada). In a deregulated environment the customer benefits when they are separate. A lot.

Corvus
Flaming Tards Since 2003
Premium,VIP
join:2003-11-26

Re: Building a network

Looks strange to me, maybe it's because I live in Canada, trends could be different. Thanks for your opinions guys!
--
Jesus saves, but only Buddha makes incremental backups.

Jigsaw
Stardust We Are
Premium
join:2000-10-21
Cleveland, OH
·Cox HSI

Wow

They want to provide a new way to access the Internet yet they will strand thousands of people that are on dedicated DSL lines by not allowing them to upgrade at all.
--
»www.auralmoon.com/html/ Open your mind and your ears.

SeVere

join:2001-01-06
Chicago, IL

Re: Wow

said by Jigsaw See Profile:
They want to provide a new way to access the Internet yet they will strand thousands of people that are on dedicated DSL lines by not allowing them to upgrade at all.

Just to be a devil's advocate, why don't those with dedicated lines move to lineshare? Its been good for me and I don't have many problems. For some reason, those with dedicated lines don't want to make the leap.

That's their choice.

xdeadhead
220, 221, Whatever It Takes.
Premium
join:2000-11-08
Mechanicsburg, PA

1 edit

bring back the jobs to the U.S. , til then

EL still sucks.

BIGMIKE
Premium
join:2002-06-07
Westminster, CA

Re: bring back the jobs to the U.S. , til then

EarthLink cutting another 1,300 jobs
Wednesday, January 7, 2004 Posted: 10:46 AM EST (1546 GMT)
ATLANTA, Georgia (AP) -- EarthLink is cutting another 1,300 jobs, or 40 percent of its workforce, as part of a major restructuring that started a year ago. »www.cnn.com/2004/TECH/biztech/01···jobs.ap/
gpancner

join:2001-09-27
Nine Mile Falls, WA

Re: bring back the jobs to the U.S. , til then

Directv and DishNetwork outsource jobs too. Yet no one seems to complain. So why pick on Earthlink?

xdeadhead
220, 221, Whatever It Takes.
Premium
join:2000-11-08
Mechanicsburg, PA

Re: bring back the jobs to the U.S. , til then

cause i didnt use direct tv or dish network. i used EL til they offshored the jobs and i continue to try and not patronize companies that also offshore U.S. jobs...you should too. everyone should.
--
I am not Herbert.

Eloquorius
Premium
join:2004-05-24
San Jose, CA

I ditched EarthStink after piss poor service from reps in both the Philippines (customer service) and in India (tech support). Neither case did I speak to a sole in the U.S. and neither could think beyond their phone scripts.

When I called to cancel my service, the rep REFUSED to document my reason: outsourcing! I tried several times, but he kept trying to steer me toward other issues (e.g., I moved, simply wanted another provider, didn't like the service, etc.). With reps REFUSING to document the number of users fleeing from bad foreign outsourcing, the executives certainly cannot have all the facts and figures about the impact of their outsourcing decision.

Phil

SpitefulCrow
Insert Witty Tag Here
Premium
join:2003-06-04
Berkeley, CA

EarthLink??

You mean people still pay for "content providers"?

Jigsaw
Stardust We Are
Premium
join:2000-10-21
Cleveland, OH
·Cox HSI

Re: EarthLink??

said by SpitefulCrow See Profile:
You mean people still pay for "content providers"?

LOL that's pretty much all they are is a middle man nothing more!!!
--
»www.auralmoon.com/html/ Open your mind and your ears.

ronpin
Imagine Reality

join:2002-12-06
Nirvana

You build, I profit?

You build a tollway OK? -- and I'll whine when you balk about me expecting to get wholesale access to your tollway so I can make some money -- on your tollway! Maybe I'll get the govmt. to pass a law that says you must let me profit on your tollway!
Now go build a lot of spiffy tollways so I can make some money! We really need the tollways -- so I'm sure you'll want to do the right thing eh?
alchav

join:2002-05-17
Palm Desert, CA
·Pacific Bell - SBC

Build a Pipe and They will Come!

This is an easy enough premise. The bottle neck is the Last Mile. To me the best solution is Fiber, yes WiFi and all the rest will still be there for a long time, but the only Pipe that can handle everything is Fiber. Networks will be the way of the future, and granted all technologies will be used, but mark my words, Fiber now is the backbone and will also be the biggest Pipe used for that Last Mile.

ALC

john131971

join:2003-05-05
Louisville, KY

Re: Build a Pipe and They will Come!

mindspring was my very first internet provider
with a max speed of 24000.

had to cancel earthlink account after downloading some el reporting software, changed my mind, didn't think it was cool for auto reports being reported back to isp

couldn't uninstall, "you don't have ownership of file or files"

had to reformat drive

i guess that provided me with a important lesson
never install isp software

and earthlink sucks

never had a problem with mindspring until earthlink came along

never forget!

CO_Chris
Premium
join:2001-08-28
Broomfield, CO
·Comcast
·Earthlink Cable Mo..
·Comcast Digital Vo..

Who The F They think they are?

If I build a network for wifi and they think that they can make money on it Vs me That's BS..I am all for people to build it but use you own F%&^%KING money damm It.

wait i got an idea. Bring The Dammm Jobs back here and i Might let you use my S$%T

DIE DIE DIE Earthstinks I hate you more then i hate AOHELL
Galvage

join:2004-02-11
Taconite, MN

Re: Who The F They think they are?

Earthlink has a lot more than 5 million customers I can garruantee you that. However thier continuing movement of outsourcing jobs to other countries has resulted in a large overall dcrease in customer satisfaction especially when it came to hold times and taking care of the customers. I can't say much more due to confidentiality agreements. But under my own opinion even after working for earthlink sales for a year. I would never use them as a internet provider unless it were free or really cheap I'd never call thier support line unless it was a last possible ditch effort or to cancel which would still take at least 20 minutes then another 10-15 minutes of them lying to me over the phone even when I was working for the company.
TercelChick

join:2002-08-13

Re: Who The F They think they are?

I remember back in 2001, when Earthlink still had the Save Desk in Atlanta, it took me over 2 hours (I was at work and had my speaker phone on) to get to an agent who could cancel my service, which incidentally was so bad about disconnecting I had to use a friend's BellSouth Dot Net dial up account just to get anything downloaded.

I told the rep I was going with DSL, and he told me he would give me 2 months of free dial up. Yeah, right.

zemus

join:2001-01-13
Brooklyn, NY

hmm

it's amazing how many of you people don't know what earthlink does. Yes they are a middle man of sorts, but they provide a 'service' some companies provide actual goods, such as the telephone lines, the electrical generators which supply power, etc.. but services are also very important. Last time I check earthlink newsgroups are 2nd only to verizon, and recently verizon took away ps2 groups. Earthlink gives you email, web etc.. yes i know verizon or timewarner does the same thing, but try thinking of it this way. Verizon has 2 departments. 1 handles the actual line and connectivity and another handles the 'service'. Earthlink is competing with this service and not the part which provides the actual connection.
Galvage

join:2004-02-11
Taconite, MN

Re: hmm

Oh I know what Earthlink Does believe me I know. However what they offer is not what I'm looking for. When I get something I demand service to back it up. When I started working for Elnk they had thier support in the US which was actually very good. Sales were very easy to get because we had the best support and the best program setup. As they moved everything overseas all our sales went down because people out there are like me they go to the companies that give them consistently reliable support. This is one of the reasons I buy a certain brand of product time and time again if its availible. Like say Panasonic or IBM because every time I call them I know exactly what to expect when I do. Plus they have a handy feature on thier website that lets you order any part to your product and it gets to your house in a matter of days.

Its not so much of a US vs Overseas job thing. Its a quality issue. The quality of Elnks tech support went to hell when they moved it overseas due. I have seen and heard thier reps on the phone say illegal things to customers and myself. When confronted with a I'll go to consumer reports type thing the reps will come back with a do you think you can do anything to Earthlink go ahead try and see what it does for you attitude.

Personally I could really care less where the service comes from but I would like the quality of service to be consistent and good. Right now the only people that still provide any sort of good service are the Elnk reps that service the board on dsl reports. If you try to call them or chat with them you will get pretty much scripted answers that won't take care of your problem.

However I can say good about Elnk. They have an easy setup software and offer more options to the consumer than just about Any ISP. Thier dial up is probably the best overall option you can get in the USA. The broadband Package is nice in the sense you get the newsgroups and the built in software that comes with Earthlink. I'd say the best part about Elnk is probably the package they give you minus the unreliable service.

But Like I said for me its about service and consitency in the price that I pay.
Ceyarrecks

join:2003-07-14
Harrisburg, PA

EL owns just 2 buildings,...

1 in Atlanta, 1 in Harrisburg, EL is not an ISP, it is a shell company, it uses everyone else's equipment.

Whose equipment are they really going to use for these market trials?

Save your money, go with the root company, e.g. Verizon, SBC, DirecPC.

Oh yeah, and did you know those EL employees in India receive free dialup accounts,....
Forums » EarthLink CEO Looks Ahead


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