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story category Earthlink Lost $80 Million On Muni-Fi Last Year
Anybody want to buy some failed Wi-Fi ambition?
(old news - 09:18AM Friday Feb 08 2008)
tags: dsl · business · wireless · cable · trouble · EarthLink · Earthlink Cable Modem Service
Earthlink's in a tough spot. They won't be able to share next-gen telco networks, their partnership with Covad goes only as far as that company's ADSL2+ network does, cost cutting is affecting support quality, their Muni-Fi efforts have bottomed out, and their investments in BPL were a waste of money. Like AOL, they're hemorrhaging dial-up customers, but unlike AOL that revenue won't be balanced by becoming an advertising engine.

In an effort to stay afloat, Earthlink has been offshoring their domestic tech support for years, according to employee posts to our forums. Last August the ISP fired 800 employees, then started charging DSL users a $5 "network access charge" to help gain additional revenue. More recently, executives have begun to migrate away from the company, leaving the provider on death watch.

While the company still isn't in particularly good shape, their fourth quarter earnings report shows the company narrowed its quarterly loss slightly thanks to cost-cutting measures. Still, company's earnings show that Earthlink lost $80 million on their municipal projects in 2007. The company is now looking for someone to take the entire network off of their hands, after originally hoping the idea would be the company's saving grace.

We're not sure what hope Earthlink has at this point as a broadband provider in a market where they can't access next-gen incumbent networks, have no substantive alternative way to reach subscribers and offer increasingly poor quality offshored support. If there's a candidate pile for companies that may not make it through 2008 without either imploding or being purchased, Earthlink certainly belongs in it.

Related:
  1. EarthLink a no-show at Philly Wi-Fi hearing
  2. Tuesday Evening Links
  3. Corpus Christi Finally Gives Up on Earthlink
  4. 2 out of 5 Cities Take Wi-Fi Back from Earthlink
  5. Comcast: U-Verse Interfering With Our Network
  6. New Orleans Opts To End Wi-Fi Network
  7. Earthlink Closing Philly Wi-Fi Network June 12
  8. Earthlink Free Of Money Pit Helio -- Now What?
Forums » Earthlink Lost $80 Million On Muni-Fi Last Year
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RadioDoc
Sortofadog
Premium,ExMod 2000-03
join:2000-05-11
Chicago, IL
·AT&T Midwest

There isn't much left to save

At this point Earthlink is a has-been, a lame horse who stumbled at the first turn and is so far behind it'll never rejoin the pack.

Which is sad considering their stellar origins.

They drove away their bread and butter by effectively eliminating the excellent customer service which made them who they were. They seem to have adopted the PeoplePC attitude company-wide.

Dialup is dead as a profit center, web hosting can no longer charge $60/mo, their ADSL & cable products are no longer leading edge and every new venture seems to be doomed to fail. It seems their heart is just not in it. It's over.
--
Toolmaster of La Grange.

Skeedatl
Ah, push it - push it real good
Premium
join:2007-12-26
The Cloud

Going the way of AOL

But that is what happens when the FCC kisses the ass of wireline owners.

RadioDoc
Sortofadog
Premium,ExMod 2000-03
join:2000-05-11
Chicago, IL
·AT&T Midwest

Re: Going the way of AOL

They did this to themselves. The skid started long ago; they were so driven to sign up new customers hey did nothing to take care of the ones already on the books. So we left, which left them with a high-churn, low profit, zero-loyalty base.
--
Toolmaster of La Grange.

Skeedatl
Ah, push it - push it real good
Premium
join:2007-12-26
The Cloud

edit:
February 8th, @10:37AM

Re: Going the way of AOL

Not to mention charging 50% more than competitors.

But no company in their position, no matter how good, can survive the death of line sharing.

The same thing will happen to Sonic, DSL Extreme and other indy providers, eventually.

DaneJasper
Sonic.Net
Premium,VIP
join:2001-08-20
Santa Rosa, CA
clubs:

Re: Going the way of AOL

said by Skeedatl See Profile :

Not to mention charging 50% more than competitors.

But no company in their position, no matter how good, can survive the death of line sharing.

The same thing will happen to Sonic, DSL Extreme and other indy providers, eventually.
Oh, we're not going anywhere. We'll evolve - as a CLEC, we're now deploying our own DSLAMs. Our first one went live two weeks ago. Some musings here: »corp.sonic.net/blog/

As access to line shared products wanes, next generation products on our own equipment will expand. We're in an industry that's always changing, and this is something we've been working toward for nearly two years now.

-Dane

Splitpair
Premium
join:2000-07-29
Cow Towne
·T-Mobile US
·T-Mobile US
·AT&T Southeast

said by Skeedatl See Profile :

But no company in their position, no matter how good, can survive the death of line sharing.
I disagree. As an ILEC technician who works almost exclusively with CLEC’s I can tell you there are some strong and doing well CLEC’s out there despite line sharing and many other changes from the political winds of Washington. The good ones the successful ones find market niches and moves the ILEC’s by their sheer size and lack of maneuverability cannot properly serve.

As for EL IMO they grew so fast they totally lost control over spending. Instead of concentrating on stemming losses from dial-up by encouraging an internal shift from dial-up to DSL they let those subscribers slip away to ILEC’s and CLEC’s. As for Muni WIFI there’s a ton of money out there and I don’t see much of it jumping on the Muni WIFI bandwagon so my guess the long term profits are not in that arena. Why EL with their limited resources thought they could re-invent the wheel and move the industry is beyond me. In the end driven by investor demands they tried to be too many things to too many people and ended up failing to serve their customer base which they admit they will continue to under-serve until they whittle down the customer support drivers to what they consider an acceptable level. They also in an attempt to raise subscriber counts bought way too many “wholesale” subscribers from marketing firms with too little oversight of how the accounts where generated. These are now bleeding from the churn as those accounts cancel before term many times with no recourse for EL. Going forward they have clearly stated in the 4q report never again.

What’s the future of EL? I think EL will stabilize the subscriber base to the point they can just about pull the plug on tech support then if with the economy going south they can pull off a couple of quarters breaking even they will be in a good position to sell off the base pay the debts and at the end of the day jump off with maybe silver parachutes where they will slide laterally into a similar slot probably in the same industry.

Wayne
--
Yeah, there's a storm on the loose, sirens in my head
Wrapped up in silence, all circuits are dead
Cannot decode - my whole life spins into a frenzy

Freelance

@verizon.com

said by Skeedatl See Profile :

But that is what happens when the FCC kisses the ass of wireline owners.
If you mean by not letting the wireline guys spend all the money to deploy new technology and spend all their money, and give access to all the line to it competitors? Then yes I guess the FCC is kissing up to the wireline guys.

I dont think I would invest in something to hand out to the competition. Earthlink is welcome to run its own wire.

jimbo48

join:2000-11-17
Hayward, CA
·EarthLink

The Demise of Earthlink

I am very "happy" so to speak with the package that I get from ELNK but the fact of the matter is their support, service and lack of transport alternatives to shared lines will sooner or later spell their demise. I intend to switch to another ISP "when" one becomes available to me in my locale. I just hope they hang on long enough for me to actually have an alternative to go to

factchecker

@cox.net

Reasons for failure ? Here are three.

'They won't be able to share next-gen telco networks, their partnership with Covad goes only as far as that company's ADSL2+ network does, cost cutting is affecting support quality and their Muni-Fi efforts netted fewer subscribers than expected."

Three good reasons why their muni wifi operations have not worked out...

Coverage - until the entire city is covered, it makes no sense to subscribe. If I can only get a signal in the CBD of a city and I live outside of it, what is the incentive for me to get the service ? I can't use it everywhere, only where I work and then, I already have a fast connection. Of course, the telcos (and probably the cablecos) have done their part in slowing down/impeding the deployment of the networks.

Marketing - most people don't even have a clue that muni wifi is being offered. Unless people know that a service is available, people can't take advantage of it.

Number of markets - Earthlink's wifi service in only available in a hand full of cities (I think five or six). Once again, why subscribe when it is only available in a few cities. If it was available in a majority of cities, people would have the ability to access the internet just about anywhere they do at a REASONABLE price (cell providers are not charging reasonable rates for what they offer). Business customers would eat this service up if it was more widely deployed across the nation.

Chuckles
Premium
join:2006-03-04
Saint Paul, MN

Pbbbt.

They were more like and internet service provider provider.
--
kustomerservice.net

Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:

Article needs slight correction.

The $5.00 Dollar "Network Access" fee was only charged to the Customers on the "Earthlink DSL & Home Phone (VoIP using LPV) bundle" and was not charged to the "DSL only" customers. It is a fee on the VoIP/LPV Phone Service for access to the PTSN instead of a DSL fee as reported.

I have their "stand alone" DSL (Line sharing, not dedicated) and my bill was not increased since I don't have the VoIP/LPV component that is only included in their Bundled LPV (Line Powered Voice) product.

Regards

Doctor Olds
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?

boastt

@comcast.net

.

Although their service wasn't bad (through covad), they charged more than other ISPs, and the customer support was just HORRIBLE. Had to dump them after 2 years.

OldschoolDSL
Premium
join:2006-02-23
Chicopee, MA
·Dish Network
·Clearwire Wireless
·Charter Pipeline
·Cox HSI
·Vonage
·Verizon Online DSL
·Comcast
·MSN
·America Online

2008 final year

I've reviewed their 5 year earnings (public record) and also their shares value (ELNK). From the level of members and continued drop from last quarter, this should be their final year.

Good-Bye Earthlink
--
Independent World Television - The people's news
Beta mail: oldschooldsl@dslr.net

pinot noir
Premium
join:2007-04-23
Columbus, OH

Earthlink lost ...

It seems that Earthlink has attempted over the years to prosper using other companies' investments in infrastructure. I have always thought that seemed like a bad business plan.

Splitpair
Premium
join:2000-07-29
Cow Towne
·T-Mobile US
·T-Mobile US
·AT&T Southeast

Re: Earthlink lost ...

said by pinot noir See Profile :

It seems that Earthlink has attempted over the years to prosper using other companies' investments in infrastructure. I have always thought that seemed like a bad business plan.
That is an excellent point to a degree it stifles innovation if some can ride someone else’s back why develop a better way to get there.

The reality of it is though as a business if you are trying to develop a long term plan that relies on government rules and regulations which can be changed or just ignored at the whim of a non-predictable administration is foolish and in a publically traded company borders on criminal.

Wayne
--
Yeah, there's a storm on the loose, sirens in my head
Wrapped up in silence, all circuits are dead
Cannot decode - my whole life spins into a frenzy
Forums » Earthlink Lost $80 Million On Muni-Fi Last Year


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