 DarkLogix
join:2008-10-23
Baytown, TX | Its in their name "Earth"link
lol | |
|  | zed260
join:2007-09-30
Cleveland, TN | Re: Its in their name might be a bad omon if earthlink goes off on earth day | |
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nikolas
@lightpath.net
|  Earthlink Out(r)age
Incidentally, this is third time in two years that Earthlink-generated outage causes a major problem for my business. We will be Earthlink-free ASAP. | |
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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
| Re: Earthlink Out(r)age said by nikolas :
The fact that a major (soon to be minor) provider has neither a reliable power generators nor a failover plan does not bode well for their future, to say the least. Earthlink isn't the first nor the last to find out that a backup generator isn't generating quite like how they wanted. Usually companies find out these types of things only when their service is call upon and they don't work. Unfortunate, yes. End of the world, no. SMTP is resilient. It will survive a few hours or even a day or two with downtime. The summary doesn't even state that the problem is necessarily within Earthlink's direct control.
Incidentally, this is third time in two years that Earthlink-generated outage causes a major problem for my business. We will be Earthlink-free ASAP. Well, why don't you have a failover plan? It's not hard to have a backup mail server. You'd think you would have had a failover plan after the first major problem for your business... | |
| | | nikolastojsi
join:2003-07-30
New York, NY
| Re: Earthlink Out(r)age We are actually very good failoever-wise, and we do have multiple email servers - on two separate ISP links, and with a TESTED backup generator, in fact. However, Earthlink is still hosting our outside DNS (mainly because our outside domain was purchased through them - long ago and a long story), and they refuse to change the SOA record. That mess requires 72 hours to straighten out (according to Earthlink), so it is scheduled to change during the next long weekend (7/4).
IMHO, it is not end of the world, by no means - but it is the end of Earthlink, also IMHO.
Btw, I am happy that you are holding us to higher standard than you do Earthlink! | |
| | | | k1ll3rdr4g0n
join:2005-03-19
Homer Glen, IL
| Re: Earthlink Out(r)age said by nikolastojsi  :We are actually very good failoever-wise, and we do have multiple email servers - on two separate ISP links, and with a TESTED backup generator, in fact. However, Earthlink is still hosting our outside DNS (mainly because our outside domain was purchased through them - long ago and a long story), and they refuse to change the SOA record. That mess requires 72 hours to straighten out (according to Earthlink), so it is scheduled to change during the next long weekend (7/4). IMHO, it is not end of the world, by no means - but it is the end of Earthlink, also IMHO. Btw, I am happy that you are holding us to higher standard than you do Earthlink! Why did Earthlink even manage the DNS in the first place? You should be able to change DNS servers. If you couldn't that should have been a red flag to grab your auth code, unlock the domain and move to a different registrar. | |
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nikolas
@rcn.com
| Re: Earthlink Out(r)age said by k1ll3rdr4g0n : Why did Earthlink even manage the DNS in the first place? I happen to agree with you that that is not a good idea - but one can make an argument that it makes sense to have a major provider manage outside DNS (which should result in a faster DNS response time etc. etc.). And I cannot really blame people who made that decision - it was done many years ago, in the dialup era (the company got domain registration and hosting, and web and email hosting AND a couple of dialup accounts - the most important part of the deal at the time! - through Mindspring for a reasonable price).
said by k1ll3rdr4g0n : You should be able to change DNS servers. If you couldn't that should have been a red flag to grab your auth code, unlock the domain and move to a different registrar. Once again, I could not agree more, we should be able. Emphasis on SHOULD. And it was a red flag. I had immediate discussions with Earthlink and Network Solutions (our new registrar of choice) how to proceed with the domain SOA and DNS move. The tech from Network Solutions happened to have previous experience with the company that was in the same situation as us - domain registered through Earthlink, with underlying ownership uncertainties - and, according to him, their outage was 72 hours. (Having spoken with Earhlink techs at the time, I believed it - they were less than willing to facilitate SOA transfer, to say the least.) Now it looks like we will have to do it on an emergency basis - I really do not see Earthlink staying in business much longer.
Look, this thread is really about Earthlink - not about my company. (I feel we are hijacking the thread.) Whatever we did or did not do is IMHO beside the point - the fact that Earthlink, an ISP and service provider, did not have (1) adequate backup generators and/or (2) at least one failover location - and thus allowed itself to have nationwide outage lasting six hours is a HORRIBLE statement about their business. | |
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battleop
join:2005-09-28
00000 | You can have all the redundancy in the world and still have an outage. It can happen to anyone big or small. Nothing is 100% perfect. | |
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webnetwiz
There's no place like 127.0.0.1
Premium
join:2004-09-22
Van Nuys, CA
| Dude, you don't know what you're talking about. I used to work at the Pasadena data center, and believe me, it has plenty of generators in the back, and they have very good procedures for testing and such. This is more likely system related than an actual power issue. A lot of times companies blame systems issues on "power", because its easier to explain to customers. And they do operate two hubs that back each other up, one in PAsadena and one in Atlanta. This is got to be some system screw up, I remember they used to have them all the time especially with call center apps. | |
| | | bac522
join:2003-08-04
Manchester, NH
| Re: Earthlink Out(r)age Dude...you don't know what you are talking about! No matter how much you think you have redundancy built in or how many remote sites you think are reliable there is always a SPoF (Single Point of Failure) you didn't think of. The AT&T fiber cut a few weeks back was a prime example of that! | |
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CCTVTech
Premium
join:2003-04-23
Phoenix, AZ
clubs: | The End Is Near! Run for your lives.....  | |
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Hpower
Roflmao
join:2000-06-08
Glendale, CA | Earthlag Man good old days when I started using dialup with my 56kflex modem haha. I loved earthlag errr i mean earthlink back then. Would sorta suck to see them go.
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The Internet is about to go down....it is actually. | |
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Tesla Coil
@rr.com
| C'mon Earthlink I have used my webspace (Sprynet domain owned by Earthlink) for years and have never had an issue. I will give Earthlink credit for that. My service went from Sprynet to Mindspring to Earthlink, and has been going strong for over 10 years with no problems that I have noticed. I've had many more outage problems with my cable internet providers in the past (Charter and Time Warner). I'm still dealing with a problem with Time Warner. Earthlink's webspace was always my trusted backup and now this? So sad. I do wish that when they have an outage like this that somehow all pages would be directed to an "official" outage message. Instead, the end user just gets some generic error message which includes an email address that isn't working either.
Here is the message I get:
"Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, support@mindspring.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log."
There has got to be a better way to handle such an outage. Anyone heard any information on when things might be fixed?? | |
| 
fatmanskinny
Premium
join:2004-01-04
Wandering
 ·Comcast Digital Vo..
 ·Comcast
| More layoffs coming.... Heard from an inside source that June 2009 is the target month. They are really down to the wire.
EarthLink use to take up the whole building at corp headquarters in Atlanta. Now they only take up three floors and even have a lot of open cubes on those floors.
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Satan is always busy. He makes bad things look good and good things look bad! Watch that Devil. | |
| fivebyfive
join:2006-11-26
Morgan Hill, CA
 ·EarthLink
| EarthLink Earth Day Outage - problem with DNS After determining that my LAN and DSL modem were in order, I reconfigured my router from using EarthLink's "opt-out" Domain Name Servers (DNS) to using OpenDNS instead. I restarted my network, rebooted all the machines, and was online again after a short while, even able to access EarthLink mail. Mostly an annoyance, instead of a serious obstacle. EarthLink users should learn to not be overly reliant on their DNS. There are alternatives out there!  | |
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Earthlink Struggles With Earth Day Outage
