Embarq Corp., soon will be implementing EASE, the Embarq Administration & Service Ordering Exchange for self-service. The company said carrier and CLEC customers can look forward to a new, simpler ordering process as Embarq rolls out the online offering.
A single, streamlined ordering tool, EASE will provide the ability to order access, interconnection and local services on the Web or via an electronic bonding gateway.
Order templates, enhanced data validation and a workflow engine will be integrated to Embarqs back-office systems. These hold the promise of better order quality and improved cycle time, said a spokesperson for the company.
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