IowaMan Premium Member join:2008-08-21 Grinnell, IA |
IowaMan
Premium Member
2012-Feb-2 9:39 am
Who is next....Seems like mergers like this isn't done.
Hint hint Mediacom could be sold. | |
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Re: Who is next....which is run worse than Comcast | |
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IowaCowboyLost in the Supermarket Premium Member join:2010-10-16 Springfield, MA |
DivestituresUsually acquisitions come with divestiture conditions. I'd love to see the TWC Maine market sold to Comcast as they are a little better with network upgrades than TWC (hint: DOCSIS 3.0). | |
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Re: DivestituresThere are no divestures in this deal. | |
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djrobx Premium Member join:2000-05-31 Reno, NV |
djrobx
Premium Member
2012-Feb-2 10:35 am
Good luck, Insight customers.TWC's acquisition of Los Angeles from Comcast + Adelphia was pretty disastrous.
I'd love to see approval for these sorts of acquisitions based on customer satisfaction metrics. If they've got mostly unhappy customers, the disease shouldn't be allowed to spread until they get their house in order.
Charter, Time Warner, and MediaCom were at the bottom of JD Power's West rankings for overall satisfaction in '09 (I can't find anything more recent). It might give them more incentive to fix their customer service issues if there was more riding on it.
Same goes for AT&T. I was against the T-mobile merger, largely because I don't think AT&T was doing a good job. For me, it had little to do with AT&T's size or the amount of competition that would have been left. | |
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| 45612019 (banned) join:2004-02-05 New York, NY |
45612019 (banned)
Member
2012-Feb-2 11:56 am
Re: Good luck, Insight customers.Who gives a shit about customer service? I don't use customer service every day. I use the product every day. Time Warner Cable has loads of HD channels and they're the last major cable provider with no bandwidth caps.
For those reasons alone they are leagues better than Comcap. | |
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Re: Good luck, Insight customers.If they don't invest money in customer service, do you think they don't do the same for upgrades on their network?
I had Comcast and now I have Mediacom and I *swear* to you, Mediacom is a lot worse and they cap at 250GB too! They just don't meter it and don't explicitly state it in their AUP.
I have U-Verse in another residence where I stay for weekend, and even this beats Mediacom especially in reliability. | |
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| | | IowaCowboyLost in the Supermarket Premium Member join:2010-10-16 Springfield, MA |
Re: Good luck, Insight customers.When we moved from Iowa to Massachusetts, we closed our Mediacom account and returned the equipment only to get a collection notice for unreturned equipment. I now live in Comcast territory and my grandma lives in Time Warner territory. I currently have DOCSIS 3.0 with Comcast and at Grandma's house in Maine; we're still waiting for the headend to get upgraded to DOCSIS 3.0 and they use SA/Cisco equipment (which I'm not a fan of).
BTW: My hometown of Cedar Rapids, Iowa has an overbuilder (I'm On Communications) so Mediacom should have an incentive to clean up their act in my hometown. | |
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Re: Good luck, Insight customers.Did u turn it back at their office or sent back? If u send it back they usually ask for papers or labels to be included with box u send back to help them identify owner. If u did it in office, then that doesn't excuse mediacom from not unregistering you. Perhaps a lady at the counter accepted your box but never updated your record. This happened to me when ordered $10 pizza hut online. I called in 10 min later got the store that was making my order to cancel it. The reason for it wa i did not want to wait 2 bours when i am hungry. They said yes on phone but still pizza guy showed up 2 h later and they charged me for it. Totally unacceptable. | |
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| itch join:2008-12-06 Louisville, KY |
to djrobx
We will lose NFL network when TWC takes over Insight. A couple other channels we will lose also. We do not get MLB or NHL but i hope we will when TWC takes over. Here in Louisville, we have a call center but we do not know if we get to keep it yet. | |
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rit56 join:2000-12-01 New York, NY |
rit56
Member
2012-Feb-2 11:21 am
WelcomeThey can now enjoy the mediocre tech service and the God awful, outdated equipment they force upon us with a smile and that "tough luck buddy" attitude. Good luck.. | |
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| 45612019 (banned) join:2004-02-05 New York, NY |
45612019 (banned)
Member
2012-Feb-2 11:54 am
Re: WelcomeMore like they can now enjoy tons more HD channels and no bandwidth caps.
They should be thanking their lucky stars Comcap didn't buy them. | |
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to rit56
Just bc TWC NYC hates you docent mean they will hate us, and btw Insight already had outdated equipment so it won't be a change if true. | |
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| | rjbasye join:2000-05-24 Dry Ridge, KY |
Re: WelcomeJuly 1st? I thought they would close the deal sooner than that. I just upgraded to a Motorola DXC3400 PVR so the equipment is not that old. | |
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Re: WelcomeThere issuing old cable modems that have been around for 10 years the RCA by Thomson, only until 2 yrs ago could you get the newer moto boxes, as they were still issuing the 6412's, however they have not upgraded their standard digital cable boxes since rolling out digital cable. | |
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is that correct?The link to the article talking about it saids before July 1st, here it is saying after July. | |
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eccolumbus
Anon
2012-Feb-7 10:43 pm
Insight - Time Warner MergerCounting down to the merger closing so I can change my service. As a previous Time Warner customer, there's one thing I know and that is they provide the worse customer service. I won't give them a dollar of my hard earned money | |
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