by Karl Bode 08:46AM Thursday Feb 02 2012 Tipped by lilhurricane
The FCC has officially signed off on Time Warner Cable's planned acquisition of Insight Communications, after the FTC approved the deal last fall. The deal gives Time Warner Cable an additional 750,000 broadband, voice and TV customers in Indiana, Kentucky and Ohio. Most of the companies interested in acquiring Insight Communications had dropped out of the bidding process, turned off by Insight owner Carlyle Group's steep $4 billion price tag. Waiting paid off for Time Warner Cable, who was among the first to balk at the price -- but was ultimately able to grab Insight for $3 billion. The companies say nothing will change for customers until after the deal closes, which is expected to be after July 1. Users can keep tabs on our Insight Communications and Time Warner Cable/Roadrunner forums for the latest news.
Usually acquisitions come with divestiture conditions. I'd love to see the TWC Maine market sold to Comcast as they are a little better with network upgrades than TWC (hint: DOCSIS 3.0). -- All of my CPE (including my EMTA) is customer owned. The only Comcast owned equipment in my house is the CableCards in the two TiVO boxes I own.
TWC's acquisition of Los Angeles from Comcast + Adelphia was pretty disastrous.
I'd love to see approval for these sorts of acquisitions based on customer satisfaction metrics. If they've got mostly unhappy customers, the disease shouldn't be allowed to spread until they get their house in order.
Charter, Time Warner, and MediaCom were at the bottom of JD Power's West rankings for overall satisfaction in '09 (I can't find anything more recent). It might give them more incentive to fix their customer service issues if there was more riding on it.
Same goes for AT&T. I was against the T-mobile merger, largely because I don't think AT&T was doing a good job. For me, it had little to do with AT&T's size or the amount of competition that would have been left. -- AT&T U-Hearse - RIP Unlimited Internet 1995-2011 Rethink Billable.
Who gives a shit about customer service? I don't use customer service every day. I use the product every day. Time Warner Cable has loads of HD channels and they're the last major cable provider with no bandwidth caps.
For those reasons alone they are leagues better than Comcap.
When we moved from Iowa to Massachusetts, we closed our Mediacom account and returned the equipment only to get a collection notice for unreturned equipment. I now live in Comcast territory and my grandma lives in Time Warner territory. I currently have DOCSIS 3.0 with Comcast and at Grandma's house in Maine; we're still waiting for the headend to get upgraded to DOCSIS 3.0 and they use SA/Cisco equipment (which I'm not a fan of).
BTW: My hometown of Cedar Rapids, Iowa has an overbuilder (I'm On Communications) so Mediacom should have an incentive to clean up their act in my hometown. -- All of my CPE (including my EMTA) is customer owned. The only Comcast owned equipment in my house is the CableCards in the two TiVO boxes I own.
Did u turn it back at their office or sent back? If u send it back they usually ask for papers or labels to be included with box u send back to help them identify owner. If u did it in office, then that doesn't excuse mediacom from not unregistering you. Perhaps a lady at the counter accepted your box but never updated your record. This happened to me when ordered $10 pizza hut online. I called in 10 min later got the store that was making my order to cancel it. The reason for it wa i did not want to wait 2 bours when i am hungry. They said yes on phone but still pizza guy showed up 2 h later and they charged me for it. Totally unacceptable.
We will lose NFL network when TWC takes over Insight. A couple other channels we will lose also. We do not get MLB or NHL but i hope we will when TWC takes over. Here in Louisville, we have a call center but we do not know if we get to keep it yet.
There issuing old cable modems that have been around for 10 years the RCA by Thomson, only until 2 yrs ago could you get the newer moto boxes, as they were still issuing the 6412's, however they have not upgraded their standard digital cable boxes since rolling out digital cable.
Counting down to the merger closing so I can change my service. As a previous Time Warner customer, there's one thing I know and that is they provide the worse customer service. I won't give them a dollar of my hard earned money